Hi Matthew, I just want to pass on my thanks for such a great experience. From start to finish, you were friendly, patient, and genuinely helpful-nothing ever felt like too much trouble.You explained... See more
Company replied
Location
Switch locationParkhouse Road, Kingstown Industrial Estate, CA3 0GW Carlisle, Cumbria, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
For me I liked how when we arrived on the forecourt we weren’t pounced upon and followed around, this gave us chance to look at the cars before entering the showroom. We approached Jordan Davidson a... See more
Company replied
Probably the most simple, easiest car purchase I have made. The car was extremely well presented and polished and cleaned to perfection for a pre owned. Richard made the process simple and efficient... See more
Company replied
Fantastic customer experience from start to finish, Damion was so patient and very thorough with everything, great team in carlisle and nothing was ever a bother to any of them! Amazing place to buy f... See more
Company replied
Company details
About Vertu Motors - Vauxhall Carlisle
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Parkhouse Road, Kingstown Industrial Estate, CA3 0GW, Carlisle, Cumbria, United Kingdom
- 0344 659 6680
4.5
Excellent
39 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff were very helpful and guided me…
Staff were very helpful and guided me through the complications of getting my new car.
June 25, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Carlisle
Thank you for your feedback. I’m really glad to hear the team were so helpful and guided you through the process of getting your new car. Your comments are very much appreciated.
Many thanks,
Chloe
Great experience
Probably the most simple, easiest car purchase I have made. The car was extremely well presented and polished and cleaned to perfection for a pre owned.
Richard made the process simple and efficient and the car was ready as agreed to collect on time.
June 13, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Carlisle
Thank you for your wonderful feedback — it’s greatly appreciated.
We’re delighted to hear that your car purchase was one of the simplest and easiest you’ve experienced, and that the vehicle presentation met your expectations. Ensuring every car is prepared to the highest standard is something we take great pride in.
I’ll be sure to pass your kind comments on to Richard — he’ll be pleased to know his efforts made the process smooth and efficient for you.
We hope you enjoy your new car, and please don’t hesitate to get in touch if we can assist you again in the future.
Kind regards,
Keith
Everyone I met at the dealership was…
Everyone I met at the dealership was incredibly polite, friendly and professional.
June 12, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Carlisle
Good afternoon Annie,
Thank you for your review. It’s great to hear that everyone you met was polite, friendly, and professional — that really helps create such a positive experience.
Kind regards,
Dean
Paul advised me and made my journey to…
Paul advised me and made my journey to my new mokka GSE fantastic. I absolutely love my new car and would highly recommend vertu to anyone thinking about purchasing a car new or used 😁😁
June 9, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Carlisle
Thank you for your fantastic feedback. We’re delighted to hear that Paul made your journey to your new Mokka GSE such a positive experience and that you’re loving your new car.
Your recommendation means a great deal to us, and I’ll be sure to pass on your kind words to Paul.
Kind regards,
Matthew
Very positive buying experience!!
Wow! Delighted with my car. It is a 2023 but looks like new. Very friendly phone calls and emails helped me through the buying process. Could not fault them, highly recommend!!
June 8, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Carlisle
Thank you for your fantastic feedback. We’re delighted to hear how pleased you are with your car and that it exceeded your expectations. It’s great to know our team’s friendly communication helped make the buying process smooth and enjoyable.
We really appreciate your recommendation and hope you continue to enjoy your new car.
Kind regards,
Matthew
New car
We went to the vauxhall garage and were helped by a lovely gentleman called Luke Kirkbride.He went into great detail about the car explaining everything thoroughly.we bought a new astra which we love . we would just like to say a thank you to Luke and he is a great asset to your company.
May 27, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Carlisle
Hi Sue,
Thank you so much for leaving us a fantastic 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu Vauxhall Carlisle.
It’s wonderful to know that Luke provided such detailed and thorough support, taking the time to explain everything clearly and help you feel confident in your purchase. We’re thrilled to hear that you love your new Astra!
Your kind words about Luke being a great asset to the company mean a lot, and we’ll be sure to pass on your feedback to him.
If you ever need anything in the future, we’re always here to help. Enjoy your new car!
Kind regards,
Liza.
Met our budget
Met our budget, fixed up niggly scratches on paintwork, extended the insurance to suit our plans, Paul was very obliging and helpful all through the transaction
May 23, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Carlisle
Hi Sheila,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that the team at Vertu Vauxhall Carlisle were able to meet your budget and take care of those final details to ensure everything was just right for you. It’s great to know the additional touches, like resolving the paintwork and tailoring the insurance to suit your plans, made a positive difference.
Paul will be especially pleased to hear your kind words – he takes real pride in being helpful and ensuring a smooth experience from start to finish.
Thank you again for your lovely feedback. We hope you enjoy your new vehicle and look forward to welcoming you back in the future.
Kind regards,
Kerry
The salesman (Jordan )was very helpful.…
The salesman (Jordan )was very patient,and helpful,and saw the sale through,without being too" pushy " like most car salesmen/women.
May 30, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Carlisle
Thank you for your great feedback!
We’re so pleased to hear that Jordan provided such a patient and helpful experience, and that you felt supported throughout the process without any pressure. That balance is really important to us, so it’s fantastic to know it made a positive difference to your visit.
We hope you enjoy your new car and look forward to welcoming you again in the future!
Kind regards,
Keith
Fantastic customer experience from…
Fantastic customer experience from start to finish, Damion was so patient and very thorough with everything, great team in carlisle and nothing was ever a bother to any of them! Amazing place to buy from. Thanks again Damion and to everyone for getting me my stunning new car 🚗 😍
May 29, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Carlisle
Thank you for your fantastic feedback. We’re delighted to hear that you had such a great experience with the team in Carlisle.
It’s wonderful to know that Damion looked after you so well, providing a patient and thorough service from start to finish. We’re also pleased that the wider team made you feel welcome and ensured that nothing was ever too much trouble — that’s exactly the level of service we aim to deliver.
We hope you’re enjoying your stunning new car, and thank you again for choosing Vertu Motors. Your kind words mean a lot to the whole team, and we look forward to welcoming you back in the future.
Kind regards,
Keith
Excellent customer relations
Excellent customer relations. A brilliant team, led be a terrific general manager.
May 25, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Carlisle
Hi Gordon,
Thank you for your fantastic 5-star review! We’re delighted to hear that you experienced such excellent customer relations from the team at Vauxhall Carlisle.
It’s great to know that the team made such a positive impression and that the dealership is led by such a strong General Manager. Your kind words will mean a lot to everyone involved.
We really appreciate you taking the time to share your experience.
Kind regards,
Kerry
Richard was spot on from start to…
Richard was spot on from start to finish and very helpfull
May 13, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Carlisle
Hi Michael,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu Vauxhall Carlisle.
It’s great to know that Richard looked after you so well from start to finish and provided such helpful support throughout. Your kind words will mean a great deal to him.
Thank you again for choosing Vertu Motors, and we hope to see you again in the future.
Kind regards,
Liza.
Ford fiesta
No messing about car was ready for us salesman did all the paperwork, Luke Kirkbride was very pleasant and efficient 😊
May 15, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Carlisle
Hi Kev,
Thank you for your fantastic 5-star review! We’re delighted to hear that everything was ready for you and that the whole process was quick and straightforward.
It’s great to know that Luke provided such a pleasant and efficient service—your kind feedback will mean a lot to him and the team.
We really appreciate you taking the time to share your experience.
Kind regards,
Kerry
Knowledgeable and friendly sales…
Knowledgeable and friendly sales person. Didn't try the hard sale but tailored the deal for my needs.
May 9, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Carlisle
Good morning Andrew,
Thank you for your review. It’s great to hear that the salesperson was knowledgeable and friendly, taking the time to tailor the deal to your needs without any pressure. We really appreciate your feedback.
Kind regards,
Dean
Great Experience
For me I liked how when we arrived on the forecourt we weren’t pounced upon and followed around, this gave us chance to look at the cars before entering the showroom.
We approached Jordan Davidson and found him very welcoming. He was honest and more importantly not at all pushy which I hate in a car sales person and would immediately put me off! He kept us updated about the status of our purchase from beginning to end. would certainly recommend vertu motors - Vauxhall Carlisle and if you’re thinking of going ask for Jordan.
April 15, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Carlisle
Dear Sandra,
Thank you for taking the time to share your feedback. We’re delighted to hear that you appreciated being given the space to look around the forecourt and that your experience felt relaxed from the very start.
It’s great to know that Jordan Davidson made you feel welcome with his honest, no‑pressure approach and kept you well informed throughout the entire purchase process. Creating a comfortable and transparent experience is very important to us, so your comments are truly appreciated and will be shared with Jordan and the team.
Thank you for your recommendation and for choosing Vertu Motors Vauxhall Carlisle.
Kind regards,
Liza
Great customer service
Hi Matthew, I just want to pass on my thanks for such a great experience. From start to finish, you were friendly, patient, and genuinely helpful-nothing ever felt like too much trouble.You explained everything clearly, kept me well informed, and made the whole process feel easy and relaxed.
You’re a real credit to Vertu Vauxhall Carlisle, and I’ll definitely be recommending you to others.Thanks again for going above and beyond-it’s very much appreciated.
April 13, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Carlisle
Hi Deborah
Thank you so much for taking the time to share your kind words. We're delighted to hear that Matthew provided such a great experience from start to finish. It’s wonderful to know he was friendly, patient, and genuinely helpful throughout, and that nothing ever felt like too much trouble. Keeping you well informed and making the process easy and relaxed is exactly the level of service we strive to deliver.
Your comments will mean a great deal to Matthew and the whole team at Vertu Vauxhall Carlisle, and we truly appreciate your recommendation. Thank you again for recognising the extra care and effort — it really is appreciated.
Kind regards
Dawn
Vertu's Salesman 'TC' was indeed my TOP CAT!
Bought a used car remotely from this dealership, a Mini Clubman, the detailing of this vehicle was impeccable. The salesman was professional, attentive, and quite frankly an absolute star! I made a few phone calls, asked all the pertinent questions, which Trevor was knowledgeable, answered fully and honestly and by the time I took the drive down to Carlisle, my car was sitting 'proud as punch' at the front of the showroom and looking every bit the car I hoped to find! .. I would not hesitate to recommend this individual and of course the dealership!
April 13, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Carlisle
Hi there,
Thank you for the outstanding 5‑star review. It’s wonderful to hear how smooth and enjoyable your remote purchase was, and that the Mini Clubman exceeded your expectations on arrival.
Trevor will be absolutely delighted with your feedback — his professionalism, honesty and attention to detail clearly made a real difference, and it’s great to know he supported you so well throughout the process.
We really appreciate your recommendation and your trust in the Carlisle team.
Kind regards,
Kerry
Professional and honest
Excellent service from Richard Latimer.
He sold me a lovely used vehicle via a long distance sale,it arrived on my drive as promised in the first class condition described.
Richard was polite,friendly,and very efficient throughout.
My gratitude and compliments to Stephen,the delivery driver,too.Likewise,he too was utterly professional and efficient.
Thank you,i would happily source another vehicle from this dealership.
April 14, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Carlisle
Hi Glenn,
Thank you so much for taking the time to leave such a wonderful 5‑star review. We’re absolutely delighted to hear about your positive experience with Vertu Vauxhall Carlisle.
It’s great to know that Richard looked after you so well throughout your long‑distance purchase, providing a polite, friendly and efficient service and ensuring your vehicle arrived exactly as described and in first‑class condition. Your kind words will mean a great deal to him.
We also really appreciate you highlighting Stephen, our delivery driver. It’s fantastic to hear that his professionalism and efficiency helped make the experience just as positive right through to delivery.
Thank you again for your kind feedback and recommendation — we’d be more than happy to assist you again should you be looking for another vehicle in the future.
Kind regards,
Liza.
Great service from the team at Carlisle…
Great service from the team at Carlisle Vauxhall. The service department was helpful, efficient, and kept me updated throughout the whole process. Everything was completed on time, and the staff were friendly and professional. Really pleased with the experience, would definitely recommend.
March 11, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Carlisle
Thank you so much for your wonderful feedback! We’re delighted to hear that our service team at Carlisle Vauxhall provided a helpful and efficient experience, and that you felt well updated throughout the process. Delivering friendly, professional service is always our priority, so it’s great to know we hit the mark. We truly appreciate your recommendation and look forward to welcoming you again in the future.
Kind regards,
Keith
I am beyond disappointed with the…
I am beyond disappointed with the service department at Vertu Carlisle. While the sales team is great, the after-sales experience is a disaster. I brought my MG EV in for a service, and since the range is already limited (lucky to get 100 miles), I called multiple times beforehand to ask if they could charge it. I was told each time it wouldn't be a problem. However, upon arrival, I was bluntly told they don't charge vehicles. This is a massive issue when you have an 80-mile round trip and the battery drains while being worked on.
To make matters worse, when I was called to collect the car, I asked if the recall had been completed. The response? "We didn't notice that was to be done." I now have to book it back in for something that should have been handled. On top of that, the car hadn't been washed or vacuumed. I was told I could wait another 20 minutes if I wanted it done, but after a day of poor communication and "cheeky" staff who clearly don't care, I just wanted to leave. This was my third disappointing service here and thankfully my last. I will be taking my business elsewhere.
March 11, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Carlisle
Good afternoon Marion. Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. David our General Manager will contact you personally to address your concerns. Kind regards, Dean
Excellent experience
From start to finish the whole experience was great,from booking online to going into the Carlisle branch. Response was very fast.the salesperson Chris was excellent,friendly, knowledgeable and talked me through everything. Would definitely buy from him again.car was perfect in excellent condition with low mileage and at a reasonable price.
March 6, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Carlisle
Thank you for taking the time to leave this great review. We're delighted to hear that your experience was smooth from booking online through to visiting our Carlisle branch. It’s wonderful to know that Chris provided friendly, knowledgeable support and guided you through everything so clearly.
We’re also pleased that your car arrived in excellent condition, low mileage, and at a price you were happy with. We really appreciate your recommendation and look forward to welcoming you back in the future.
Kind regards,
Matthew
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.