An excellent service from start to finish. The staff were all very accommodating and nothing was too much trouble. Got a great deal on a brand new car, was offered more for my part ex than other VW... See more
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Location
Switch locationGrimbald Crag Road, St. James Retail Park, HG5 8PY Knaresborough, North Yorkshire, GB
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The staff at Vertu Motors were really helpful and very friendly. The experience of buying a second hand vehicle was very pleasant and we would quite happily recommend Vertu to anyone.
Company replied
Excellent service from the Vertu Harrogate Vauxhall branch. The personal approach from Alice was brilliant and she managed the process very well. The whole team were very helpful right through the pur... See more
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The salesman, Jack at the Harrogate branch, was very helpfull. Although the car we had travelled from Chesterfield to see had been sold Jack found another matching my requests back in Chesterfield.
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Company details
About Vertu Motors - Vauxhall Harrogate
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Grimbald Crag Road, St. James Retail Park, HG5 8PY, Knaresborough, North Yorkshire, United Kingdom
- 0344 659 8430
4.3
Excellent
40 reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
An excellent service from start to finish
An excellent service from start to finish.
The staff were all very accommodating and nothing was too much trouble.
Got a great deal on a brand new car, was offered more for my part ex than other VW Dealerships
Thoroughly recommend
May 23, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Harrogate
Thank you for your kind feedback. We’re delighted to hear that you received excellent service from start to finish and that the team was so accommodating throughout. It’s great to know you secured a fantastic deal on your new car and were pleased with the part exchange value offered. Your recommendation is very much appreciated.
Kind regards,
Matthew
The staff at Vertu Motors were really…
The staff at Vertu Motors were really helpful and very friendly. The experience of buying a second hand vehicle was very pleasant and we would quite happily recommend Vertu to anyone.
April 17, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Harrogate
Hi there,
Thank you for your lovely feedback. We're delighted to hear that the team at Vertu Motors were so helpful and friendly, and that your experience of buying a second‑hand vehicle was such a pleasant one.
Your willingness to recommend us to others means a great deal — thank you again for taking the time to share your experience.
Kind regards
Dawn
Excellent service from the Vertu Vauxhall Harrogate…
Excellent service from the Vertu Harrogate Vauxhall branch. The personal approach from Alice was brilliant and she managed the process very well. The whole team were very helpful right through the purchase.
May 1, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Harrogate
Good afternoon Neil,
Thank you for your great feedback. It’s lovely to hear you received excellent service from the Vauxhall Harrogate team and that Alice’s personal approach made such a positive difference. We’re pleased the whole process was well managed and that the team supported you throughout the purchase.
Kind regards,
Dean
As part of the ‘older’ generation
As part of the ‘older’ generation, Jack the salesman made the online paperwork easier to understand. Very pleasant company to deal with. Don’t forget the mats Jack👏
April 27, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Harrogate
Good morning,
Thank you for your review. It’s great to hear that Jack made the online paperwork clear and easy to understand and provided such pleasant support throughout. !
Kind regards,
Dean
The salesman
The salesman, Jack at the Harrogate branch, was very helpfull. Although the car we had travelled from Chesterfield to see had been sold Jack found another matching my requests back in Chesterfield.
April 18, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Harrogate
Dear Janet,
Thank you very much for taking the time to leave a 5‑star review. We’re delighted to hear that Jack at our Harrogate branch was so helpful during your visit.
Although it was disappointing that the vehicle you travelled to see had already been sold, it’s great to know that Jack was able to find another car matching your requirements back in Chesterfield. Going the extra mile to ensure our customers still find the right vehicle is something we take great pride in.
Thank you again for your kind feedback, and we really appreciate your support.
Kind regards,
Liza
A smooth process from start to finish
A smooth process from start to finish - with no pressure. All the people we dealt with were very helpful & pleasant - especially Alice. Everything was covered in great detail.
April 25, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Harrogate
Good morning Jodie,
Thank you for your feedback. I’m really pleased to hear everything ran smoothly from start to finish and that you felt comfortable with the no‑pressure approach. It’s great to know the team were helpful and pleasant throughout, and that Alice in particular made a positive impression by covering everything in detail.
Thank you for choosing us.
Kind regards,
Dean
All round good experience
Warm welcome, knowledgeable and efficient service without being too pushy.
Would definitely recommend.
April 21, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Harrogate
Thank you for your feedback. We’re delighted to hear that you received a warm welcome along with knowledgeable and efficient service, without feeling any pressure. Your recommendation is very much appreciated.
Kind regards,
Matthew
Just purchased my 6th Corsa from Vertu…
Just purchased my 6th Corsa from Vertu Knaresborough, so I think says a lot.
The whole buying and selling process was quick and easy. Big shout to Richard Harrison who was especially helpful and professional.
Thanks Richard
April 13, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Harrogate
Dear B Woodcock,
Thank you for taking the time to share your feedback. Purchasing your sixth Corsa from Vertu really does say a lot, and we truly appreciate your continued loyalty.
We’re delighted to hear that the buying and selling process was quick and easy, and your kind comments about Richard Harrison being especially helpful and professional are very much appreciated. Your feedback will be shared with Richard and the team.
Thank you again for choosing Vertu, and we hope you continue to enjoy your new Corsa.
Kind regards,
Liza
Helpful.knowlegable
Freya was vety helpful.knowlegable and a generally lovely lady.No excessive pressure from her and such a pleasure to deal with.
March 23, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Harrogate
We really appreciate your feedback. It’s great to hear that Freya provided a supportive and pressure‑free experience — we’re proud to have her on the team. Thank you for sharing your experience with us.
Kind regards,
Keith
communication not the best and not very…
communication not the best and not very helpful slow to return calls
March 17, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Harrogate
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP3KR2303 Kind regards, Dean
Great staff
Great staff, they couldn't have been more helpful. First class service from the Harrogate vetu vauxhall team.
March 21, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Harrogate
Hi Christine,
Thank you so much for your wonderful 5‑star review! We’re delighted to hear that you found our staff so helpful and that you received first‑class service from the Vauxhall Harrogate team. Providing a welcoming and supportive experience is exactly what we strive for, so it’s great to know we delivered that for you.
We really appreciate you taking the time to share your feedback — it means a lot to the whole team.
Kind regards,
Liza.
over the years
over the years, I have dealt with this company for my cars and they always treat their customers in a very professional way.
This time Richard Harrison was very helpful and made the experience easy and trouble free. We also had a very fair part exchange deal.
March 9, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Harrogate
Thank you for taking the time to share your experience. It’s wonderful to hear that you’ve trusted the team with your cars over the years and have consistently received professional service. We’re delighted that Richard Harrison made this visit just as smooth, helpful, and trouble‑free, and that you were happy with the part‑exchange deal too. Your loyalty and kind words mean a great deal to us.
Kind regards,
Chloe
Excellent Service
Excellent customer service especially from Jack Mitchell and Sarah. This is my 4th vehicle from this dealership, long may it continue.
March 13, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Harrogate
Thank you for your excellent review. We’re delighted to hear this is your fourth vehicle with us and that Jack and Sarah have continued to provide the great customer service you’ve come to expect. Your loyalty means a great deal to the whole team, and we’re thrilled to have your continued trust.
Many thanks,
Chloe
The whole pocess from initial contact…
The whole pocess from initial contact to collection of my new car was seamless. The staff were friendly, efficient and very helpful, so I wouldn't hesitate to recommend Volkswagon Harrogate.
March 13, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Harrogate
Hi Richard,
Thank you for your excellent 5‑star review. We’re delighted to hear that the whole process — from your initial enquiry right through to collecting your new car — was seamless. It’s great to know that our team were friendly, efficient and very helpful throughout your experience.
We truly appreciate your recommendation of Volkswagen Harrogate and are pleased to hear you’re happy with the service you received.
Kind regards,
Liza
Smooth process
My third purchase from Vauxhall and another smooth and quick process from start to finish. Friendly and professional staff
March 11, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Harrogate
Hi there,
Thank you for your lovely feedback. We're delighted to hear that your third purchase from Vauxhall was just as smooth and quick as the previous ones. It’s wonderful to know the staff were friendly and professional throughout. Your continued trust means a great deal to us.
Kind regards
Dawn
Very good service from start to finish
Very good service from start to finish, I dealt with Paul from the Harrogate show room, very happy with my car and what they offered me for my car, would highly recommend them .
March 9, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Harrogate
Hi Sharon
Thank you for your lovely feedback. We're delighted to hear you received very good service from start to finish and that Paul at the Harrogate showroom looked after you so well. It’s wonderful to know you're happy with your new car and with the offer you received for your part‑exchange. We truly appreciate your recommendation.
Kind regards
Dawn
crazy going on.
unprofessional customer service they cant even be bothered to call you back 4 times now the same thing a call back.never happens.
I only wished I had known it would be this complicated.I called 4 times now just to enquire if they would be able to return my mobility car as I am just far to unwell and now having tests for a virus infection.All they need to say is we dont do it or we do but for a charge which I would more likely agree on.
its not rocket science its just called being good at customer service skills They have had the car since 24th Feb and still cant give a straight answere.
mobility are no better either...maybe rethink about renewing..
March 5, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Harrogate
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP2JN0703 Kind regards, Matthew.
Stay away from this dealership!
I purchased an MG ZS from Vertu Motors Harrogate on 29 September 2025. Within two weeks, the vehicle developed starting faults which were promptly reported and documented. A repair was undertaken; however, the identical fault reoccurred within three weeks. Additionally, the rear wiper and washer have stopped functioning.
As a professional driving instructor, vehicle reliability is critical. The ongoing defects have significantly impacted my business and income. I was forced to hire a dual-control vehicle due to the vehicle’s failure and delayed return. Despite being asked to provide the hire invoice, reimbursement remains outstanding.
Following the failed repair, I exercised my Final Right to Reject under the Consumer Rights Act 2015 but indicated I would be willing to accept a replacement vehicle as a statutory remedy rather than escalate matters. I requested confirmation within 7 days along with details of suitable replacement vehicles. To date, I have received no response.
The vehicle faults themselves are concerning, but the lack of communication and urgency in resolving the matter has been particularly disappointing. I hope the company now takes meaningful steps to resolve this properly.
If matter is not resolved and Vertu Vauxhall Harrogates management Jonathon Groom and Thomas Weets keeps ignoring my emails then I’ll have no option but take further action and get Motor Ombudsman and finance company involved alongside small claims court to seek reimbursement for outstanding invoice.
March 5, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Harrogate
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Liza.
Right from the start Paul was extremely…
Right from the start Paul was extremely helpful and communicative every step of the way with the lease of a new car. The day we came in to sign paperwork we also dealt with Sarah who also helped me with sourcing another car, meaning a double handover! - great service always, have used them for the purchase of my last two cars and would be sure to use them again! - see you in two years!
March 3, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Harrogate
Hi Antoinette,
Thank you for leaving such a fantastic 5‑star review. We’re delighted to hear that Paul was so helpful and communicative throughout the entire process of leasing your new car. It’s also wonderful to know that Sarah was able to support you with sourcing another vehicle, making your double handover a smooth and enjoyable experience.
We truly appreciate your loyalty over the years — it means a great deal that you’ve trusted us with your last two cars and already plan to return. We look forward to welcoming you back in two years!
Kind regards,
Liza
ordered a part.
ordered a part.
Git told it would take 4 days.
Been 5 weeks and it is still on order.
When i phone parts department no answer.
So i left messages with reg name and number.
Noone returns my call.
January 24, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Harrogate
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1T2202 Kind regards, Dean
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