Vertu Motors - Vauxhall Hexham Reviews 

50
TrustScore 5 out of 5

4.8

Alemouth Road, NE46 3PJ Hexham, Northumberland, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great service at vertu motors Hexham. We have been going there for over 10 years seeing same salesman Simon Hunter he is so helpful and knows exactly what we want. Service team are also helpful. W... See more

Company replied

Rated 5 out of 5 stars

From beginning to onward going my car with Daniel has been fantastic Dan is a credit to his job Immaculate Friendly, confident. Gave first class care and compassion on my motorbility jour... See more

Company replied

Rated 4 out of 5 stars

The salesman Daniel Day was excellent, he kept us updated at all times. He has been a great help to us in buying this vehicle and still remains in touch, with any questions we might have. The vehicle... See more

Company replied

Rated 5 out of 5 stars

Just bought my next car from Vertu Hexham. Fantastic service from start to finish. Daniel the sales rep was lovely and answered every question and sorted any problem out straight away . Definitely rec... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Vauxhall Hexham

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Alemouth Road, NE46 3PJ, Hexham, Northumberland, United Kingdom

  • 0344 659 6941

4.8

Excellent

TrustScore 5 out of 5

50 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(50)

12,558 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Vauxhall is the way to go!

Vauxhall gave always been very professional and they follow up on everything. And call you back efficiently. I walked in for a mot cane out with a new car!!

September 26, 2025
Unprompted review
Vertu Motors  - Vauxhall Hexham logo

Reply from Vertu Motors - Vauxhall Hexham

Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.

Rated 5 out of 5 stars

Brilliant service from start to finish…

Brilliant service from start to finish from Daniel at Hexham branch. The whole
procedure was very straightforward. Daniel has renewed my faith in a new car purchase and would recommend him and the Vertu team wholeheartedly.

September 24, 2025
Unprompted review
Vertu Motors  - Vauxhall Hexham logo

Reply from Vertu Motors - Vauxhall Hexham

Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Daniel and the team. We hope to see you again soon. Happy motoring, Chloe

Rated 5 out of 5 stars

Very friendly and professional.Sale's Experience at Vertu Hexham.WeV…

Sale's Experience at Vertu Hexham.We found the staff at the Hexham branch very friendly and professional, they ironed out all my concerns until the sale was completed.They also discovered our car which we were renewing was not MOTd ,this was a Saturday the car was booked in and tested on the Monday. Good service.

September 23, 2025
Unprompted review
Vertu Motors  - Vauxhall Hexham logo

Reply from Vertu Motors - Vauxhall Hexham

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Brilliant Service

I sent an enquiry in for the car I liked and quickly had a phone call to arrange a viewing and test drive of the car. We used the Hexham branch and Simon dealt with our sale. He was great. Very down to earth, knowledgable about the car and products he had and negotiated a plan that worked for us. Elliot was also able to help with flexibility on the car when it came to the finance agreements. He was also approachable and friendly. Great service overall.

September 20, 2025
Unprompted review
Vertu Motors  - Vauxhall Hexham logo

Reply from Vertu Motors - Vauxhall Hexham

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

Rated 5 out of 5 stars

Excellent professional and friendly…

Excellent professional and friendly service.

September 22, 2025
Unprompted review
Vertu Motors  - Vauxhall Hexham logo

Reply from Vertu Motors - Vauxhall Hexham

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 4 out of 5 stars

The salesman Daniel Day was excellent

The salesman Daniel Day was excellent, he kept us updated at all times. He has been a great help to us in buying this vehicle and still remains in touch, with any questions we might have. The vehicle was reserved by us on the 9th August 25 and delivered to us on the 17/9/25. This was because of problems with Vauxhall themselves, beyond Daniel's control, concerning a software update which was needed to put the car on the road.

August 9, 2025
Unprompted review
Vertu Motors  - Vauxhall Hexham logo

Reply from Vertu Motors - Vauxhall Hexham

Thank you so much for your kind words! We are so happy to hear that Daniel was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith

Rated 5 out of 5 stars

The staff are very welcoming

The staff are very welcoming, knowledgeable and very helpful. They are always prepared to go the extra mile to make all aspects of buying a vehicle smooth and simple.

September 17, 2025
Unprompted review
Vertu Motors  - Vauxhall Hexham logo

Reply from Vertu Motors - Vauxhall Hexham

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith

Rated 5 out of 5 stars

As usual first class service.

As usual, the service was exceptional. Nothing was too much, everything explained fully and the sales team went out of their way. The whole experience was great and the new vehicle met all of my expectations.

September 12, 2025
Unprompted review
Vertu Motors  - Vauxhall Hexham logo

Reply from Vertu Motors - Vauxhall Hexham

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe

Rated 5 out of 5 stars

Fuss free experience

No fuss, straight to the point in explaining everything. Speedy responses.

August 29, 2025
Unprompted review
Vertu Motors  - Vauxhall Hexham logo

Reply from Vertu Motors - Vauxhall Hexham

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn

Rated 5 out of 5 stars

Absolutely amazing customer service…

Absolutely amazing customer service from Simon at vauxhall Hexham .

July 21, 2025
Unprompted review
Vertu Motors  - Vauxhall Hexham logo

Reply from Vertu Motors - Vauxhall Hexham

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look