Vertu Motors - Vauxhall Waltham Cross Reviews 

Absolutely perfect
Comunication is great the dealer was great from start to finish

Great service especially Mitau which was the salesmen that served me he was helpful in every way as we was in a situation where we was let down by Skoda and if it wasn’t for Mitau we would of end up waiting for a car from Skoda which we didn’t want

Have been having exhaust problems with a Chevrolet Aveo - tempory fix done locally in East Midlands where we live and given the all-clear to drive to London, while garage tried to source replacement silencer. On the way back, A10 and M25 blocked due to jacknifed lorry and so, headed east to avoid. In Vertu Waltham Cross, exhaust silencer parted company with chasis, but was able to drag it, still attached, to first right-turn and found ourselves in Waltham Cross Vauxhall dealer car-lot. The people in the show room made a space for us on the car-lot and allowed us to park up and call the RAC. The staff let us stay in the air conditioned showroom on a very hot day (free coffee provided) for several hours waiting for the RAC. RAC uncoupled silencer and we were able to continue back to East Midlands and the noise was not that bad!
Sincere thanks to the sales staff at Vauxhall, Vertu Waltham Cross, for their generosity and kindness on what was a difficult day for us. Got back home to East Midlands in one piece - no further misshaps! Now to find a replacement silencer!

The worst customer service I've experienced.
After having car serviced some how ended up with a broken hanging rear fog light. Despite my car passing MOT twice since a repair was made from a independent garage after I had minor incident.
My car was intact when it was delivered.
Was given a offer to have part replaced only then to be told I would need to replace my entire bumper.
When I questioned why it hadn't been mentioned at the time of service, was told it was on my paperwork, which it wasn't and "not to get so irate" when I voiced my frustration.
This company lacks the ability to give clear transparent communication between customers and staff. Forever having to chase departments to get updates, left sitting waiting for hours with no check ins or updates.
After 3 years of the same lack lustre service I will be terminating my Service Plan and would advise that you think twice before signing up. As I can assure you that the below statement is completely untrue.
"Here at Vertu, we pride ourselves in delivering the very highest standard of service every single day. Our Contact Centre is available 7 days a week, meaning our friendly team of experts is always here to help."

The service was great. The sales team paid attention to specific requirements of the car and sent a personalised video ahead of a test drive. When I purchased the car, it was fully cleaned and brought into the showroom for a more special unveiling of the vehicle. Both the salesman and manager, who dealt with finances, were great to deal with.

Paul the salesman he is a polite and informative man always making sure that I understand everything

Great service from start to finish

Great service all around from Alexandra and the team. Alexandra was always on hand to answer questions during the order period of the new car, always keeping me on track to sign my papers, take out insurance, and best of all, make sure I got the best electric car lease deal that I could actually afford with the right level of insurance. Great customer service, great friendly staff. Why order online when going to an actual dealer makes everything hitch-free for such an important financial commitment.

I was after a replacement car after my previous one had a fault with long lead time for parts. I am 6 foot 7 tall and prefer manual so the team identified a couple of possible cars for me and helped me select a suitable vehicle. Great customer service identifying needs and requirements

I found my experience at Virtu to be a really good experience. The sales staff were really helpful not pushy a all.
Tepo and Shamin were the sales men that served me. I can honestly say that they made the whole proses easy explaining each step as we went along.
There were a couple of things with the car I was buying that I wanted corrected, Tepo and Shamin were able to get that sorted for me with no problems.
I have never had such an easy time buying a car before.
I would one hundred percent recommend Virtue especially the sales men Tepo and Shamin.
Tepo took me through the final paper work which was very easy.
The after sales service has been excellent so far with Tepo contacting me regularly making sure that I was happy with the car .

My wife and I recently purchased a car from Vertu in Waltham Cross, and we couldn't be happier with the service. Tipo was absolutely brilliant with us throughout the entire process. He was incredibly polite, helpful, and made sure we felt comfortable every step of the way. If you're looking for a hassle-free, friendly car-buying experience, I highly recommend paying Tipo and the team a visit!

Good listening,care for customers and provide a good experience

No pressure
No fuss
Laid back attitude
Helpful and polite staff
Good deal
Well done 5*

The service was excellent from when I first walked in. Was greeted by Shamim who was very helpful. This is my fifth new car from Vertu Waltham Cross although the name has changed I’m sure I will return. 🤩

Very friendly team. Tipo was so patient with the numerous test drives, drivers and questions! We were kept updated every step of the way and the car is great.

Thank you for your excellent customer service and professionalism. Your friendly attitude, attention to detail, and willingness to help made for a great experience. It’s truly appreciated and does not go unnoticed.
Mitau was extremely helpful and the service he provided was excellent thank you to Harry as well great team.

Used Vertu Waltham Cross to buy a Renault Captur.

Initial dealing with Alexandra very good, but then she had to disappear and I was dealing with Sunil (manager), was highly amusing I must say (part of the reason didnt get a lower score was for the comedy value), tried every trick in the book to get me to pay more, insurances I didnt need etc, even plead poverty by saying they weren't going to make any money on the car, ex mobility car so that's not going to happen, bit pushy but nothing a few "fine let's leave it" didnt sort out.

Alexendra delivered the car to me, fantastic person, really easy to deal with, told me everything I needed to know about the new car, no issues with delivery yesterday.

Not had chance to drive it yet as been chaotic at work but I'm happy with the service at Vertu Waltham Cross, did everything over the phone and they offer delivery within 30 miles, perfect for someone who only sees a car as a tool and doesnt really want to see it, test drive etc .

Would I recommend ? Yes for the ease of purchase and the service Alexandra provided.

Excellent experience with Vertu Vauxhall. Shamim, Dave and Tipu were fantastic - very helpful and prompt. Shamim is one of the best salesperson I have met - not pushy at all; was very patient, answered all my queries (there were plenty). I could feel the difference compared to other dealerships and felt I supported rather than being pushed to acquire the vehicle. The car itself was in excellent condition. I liked there personalised touches which included videos of the car as well as the finance product video post-sales. The car was "prepped" to perfection and was immaculately clean (thanks to the valet - regrettably , I couldn't get his name). Great experience over-all and I would like to thank Vertu and the gentlemen mentioned above. A distinctly pleasant experience . Keep it up.

Thank you to Vertu Motors Waltham Cross for their excellent and efficient service from the very beginning.

The customer service, interactions and attention to detail has been top quality and Paul S, the Senior Sales Executive has helped make the process absolutely seamless.

Thank you Harry R for yours and your teams personalised approach and support, I will continue (as always) to directly make referrals to yourself and your team, for meaningful care and experiences for new and used cars.

I had a great experience purchasing my new car, thanks to Sham. From the start, he was polite, approachable, and genuinely took the time to understand what I was looking for.

Sham was knowledgeable, patient, and happy to answer all my questions, making sure I felt confident every step of the way. His friendly and professional approach really stood out, and I truly appreciated how easy he made everything.

I’d highly recommend asking for Sham if you’re looking for a smooth, stress-free car buying experience!