Vertu Motors - Vauxhall Waltham Cross Reviews 

I was after a replacement car after my previous one had a fault with long lead time for parts. I am 6 foot 7 tall and prefer manual so the team identified a couple of possible cars for me and helped me select a suitable vehicle. Great customer service identifying needs and requirements

I found my experience at Virtu to be a really good experience. The sales staff were really helpful not pushy a all.
Tepo and Shamin were the sales men that served me. I can honestly say that they made the whole proses easy explaining each step as we went along.
There were a couple of things with the car I was buying that I wanted corrected, Tepo and Shamin were able to get that sorted for me with no problems.
I have never had such an easy time buying a car before.
I would one hundred percent recommend Virtue especially the sales men Tepo and Shamin.
Tepo took me through the final paper work which was very easy.
The after sales service has been excellent so far with Tepo contacting me regularly making sure that I was happy with the car .

My wife and I recently purchased a car from Vertu in Waltham Cross, and we couldn't be happier with the service. Tipo was absolutely brilliant with us throughout the entire process. He was incredibly polite, helpful, and made sure we felt comfortable every step of the way. If you're looking for a hassle-free, friendly car-buying experience, I highly recommend paying Tipo and the team a visit!

Good listening,care for customers and provide a good experience

No pressure
No fuss
Laid back attitude
Helpful and polite staff
Good deal
Well done 5*

The service was excellent from when I first walked in. Was greeted by Shamim who was very helpful. This is my fifth new car from Vertu Waltham Cross although the name has changed I’m sure I will return. 🤩

Very friendly team. Tipo was so patient with the numerous test drives, drivers and questions! We were kept updated every step of the way and the car is great.

Thank you for your excellent customer service and professionalism. Your friendly attitude, attention to detail, and willingness to help made for a great experience. It’s truly appreciated and does not go unnoticed.
Mitau was extremely helpful and the service he provided was excellent thank you to Harry as well great team.

Used Vertu Waltham Cross to buy a Renault Captur.

Initial dealing with Alexandra very good, but then she had to disappear and I was dealing with Sunil (manager), was highly amusing I must say (part of the reason didnt get a lower score was for the comedy value), tried every trick in the book to get me to pay more, insurances I didnt need etc, even plead poverty by saying they weren't going to make any money on the car, ex mobility car so that's not going to happen, bit pushy but nothing a few "fine let's leave it" didnt sort out.

Alexendra delivered the car to me, fantastic person, really easy to deal with, told me everything I needed to know about the new car, no issues with delivery yesterday.

Not had chance to drive it yet as been chaotic at work but I'm happy with the service at Vertu Waltham Cross, did everything over the phone and they offer delivery within 30 miles, perfect for someone who only sees a car as a tool and doesnt really want to see it, test drive etc .

Would I recommend ? Yes for the ease of purchase and the service Alexandra provided.

Excellent experience with Vertu Vauxhall. Shamim, Dave and Tipu were fantastic - very helpful and prompt. Shamim is one of the best salesperson I have met - not pushy at all; was very patient, answered all my queries (there were plenty). I could feel the difference compared to other dealerships and felt I supported rather than being pushed to acquire the vehicle. The car itself was in excellent condition. I liked there personalised touches which included videos of the car as well as the finance product video post-sales. The car was "prepped" to perfection and was immaculately clean (thanks to the valet - regrettably , I couldn't get his name). Great experience over-all and I would like to thank Vertu and the gentlemen mentioned above. A distinctly pleasant experience . Keep it up.

Thank you to Vertu Motors Waltham Cross for their excellent and efficient service from the very beginning.

The customer service, interactions and attention to detail has been top quality and Paul S, the Senior Sales Executive has helped make the process absolutely seamless.

Thank you Harry R for yours and your teams personalised approach and support, I will continue (as always) to directly make referrals to yourself and your team, for meaningful care and experiences for new and used cars.

I had a great experience purchasing my new car, thanks to Sham. From the start, he was polite, approachable, and genuinely took the time to understand what I was looking for.

Sham was knowledgeable, patient, and happy to answer all my questions, making sure I felt confident every step of the way. His friendly and professional approach really stood out, and I truly appreciated how easy he made everything.

I’d highly recommend asking for Sham if you’re looking for a smooth, stress-free car buying experience!

So after many issues with this branch and spending over half hour on the phone to the branch manager I decided to give the garage another go.

Well I wish I never did, my work van was booked in for a battery change and was booked in for 8am.
After waiting for over 7 hours I was told work had not been done and they will not change my battery as the technician now feels he has to see why the battery went flat, I appreciate that but then why leave me sitting there all day waiting like an idiot and not one of the staff contacted me to inform of this and just kept quiet.

Absolutely disgusting behaviour by all the staff and just justifies why I get so stressed out with this branch.

It feels due to my last visit and issues with a certain member of staff and yes she was there today they decided this was a way to get back at me and just waste my whole day where I should of been at work as it was a simple battery change.

I am so livid and will never use this garage ever again nor would I recommend them as this branch is like a circus just not very entertaining. Also for not one member of staff to inform me and leave me waiting all day for no reason just shows what clowns they all are. Also while being there for most of the day I witnessed other customers having the wool pulled over their eyes and being provided poor service.

Be warned this garage was good years ago but has declined and really needs a massive shake up and staff to be re trained on customer service as it stinks!

Wouldn’t bother taking your car or buying a car here, the customer service is shocking especially from one person in there who is a lady with the first initial A (Assia I believe). Very bad customer service likes to argue and take people’s money! Had problems before with this horrible company and still having problems this day due to family members using it. She thinks it’s okay to call people up and argue and give horrible looks and make sly comment when people walk in the door! You stressed me out during my pregnancy and I hope you see this!

Safi went above and beyond to help me with my new car , he is so helpful and also a very nice gentleman. Alexandra wax very kind and helpful when I went to collect my car . I would recommend them to anyone very good experience

Staff at the Waltham Cross branch were very friendly and helpful. It makes a difference. Will definitely recommend to others.

It was very easy to pick a car the staff were very polite.i was dealing with sham he was very helpful, polite and very considerate .
I would recommend any staff member

Amazing service from Sham, I viewed a few different cars with different payment options and he was very patient and helpful.

Mitau was really nice and helpful Switching over cars was made really easy and straight forward

Using motobility scheme it was no hassle went a smooth with no issues.