Excellent service from Richard Freemantle of the sales team. Richard was very easy to engage with and couldn't have been more helpful. Athough we didnt buy from the Harrogate branch, I felt that I w... See more
Company replied
Location
Switch locationGrimbald Crag Road, St James Retail Park, HG5 8PY Knaresborough, North Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Richard F was very easy to deal with and buying the car from him was very easy. Five stars for Richard. It’s no criticism of him, but he took holiday between my placing the order and taking deliv... See more
Company replied
What an exciting start to my Bank Holiday weekend! Trading my "old" Golf for a brand new one, my first ever brand new car. Very friendly dealership. The new car handover experience by Richard Fremantl... See more
Company replied
We were looked after by Euan and he was very good. We weren't completely new to buying an electric car which was helpful but nevertheless we still needed Euan's expertise! He was very patient with us... See more
Company replied
Company details
About Vertu Motors - Volkswagen Harrogate
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Grimbald Crag Road, St James Retail Park, HG5 8PY, Knaresborough, North Yorkshire, United Kingdom
- 0344 659 8177
4.6
Excellent
124 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolute joke
We actually bought our car from Hayselden VW in Barnsley. It’s a 2018 Polo and came with the 2 year VW warranty. Within 6 months the front seats started squeaking. This gradually got worse and we held off as it was due its service and mot. We decided to book at Vertu Knaresborough as we live 4 miles away and asked them to also repair the front seats because they had become unbearable. Vertu refused saying it wasn’t covered by the warranty but would happily do the repair and bill us after. Luckily we said no and after a lot of conversation they agreed to investigate the issue and would give us a quote for the work.
We got the car back after the service and they said fault diagnosed with both front seats. Seats needing to be stripped and lubricated. £300 per seat!! £600 total.
Obviously I stressed that we have a warranty and was informed again it wasn’t covered. I literally poured over the warranty and couldn’t find the fault in the list of exemptions.
I decided to contact Hayselden Barnsley and told them the situation. They said they thought Vertu were being unreasonable and that they would happily carry out the repair. This meant a morning off work and an 80 mile round trip but rather that than £600.
Took it there and they were brilliant. Right down to the fact the repair and test drive was done in 30 minutes. Not joking.
I then spoke to the mechanic and told him what Vertu had diagnosed. He said you’re joking. I lubricated and tightened 8 bolts that are right there. They’ve not even bothered to look.
Long and short is.
Hayselden 5 stars. Fantastic service.
Vertu minus 5.
They literally tried to rip us off and I wonder how often they do this and get away with it.
Avoid this company at all costs is my advice.
Edit.
Thought I’d reply thanking Darren for his reply.
Although if he’d bothered to read my review he’d realise that the original diagnosis and quote from Vertu is the reason for the bad review.
The seats didn’t need to be stripped and lubricated.
The mechanic slid each seat back, tightened 2 torque bolts on each, slid them forward and tightened the other 2. Hence why it was a 15 minute job.
Seems assuming instead of looking at things is still a problem.
May 13, 2022
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Firstly, apologies if you feel that the service provided at Volkswagen Harrogate was not as expected and that you feel we “Ripped you off”. Let me assure you that this was not the case with the reasoning below;
Rattles and squeaks are not covered under manufacturers warranty. As such, for us to investigate, strip both seats, lubricate and rebuild would take us 2 hours per seat. Our hourly rate is £125 per hour plus VAT which is how we quoted the £600 cost.
As you stated, you never bought the car from us, but from another Volkswagen dealer group. As such, they agreed to carry out this work as a goodwill gesture. This is extremely normal in these situations and we would have done exactly the same thing had you bought the car from us. However, as you did not, a charge was going to be needed.
Taking the above into account, I do not believe we have done anything wrong on this occasion but I am glad that Hazeldon’s were able to rectify this fault,
Regards
Darren
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.