I had my second car service & MOT with Vertu Harrogate this week. Everything went very smoothly, including the drop-off back home in the morning and the pick-up in the afternoon. Throughout the day, M... See more
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Location
Switch locationGrimbald Crag Road, St James Retail Park, HG5 8PY Knaresborough, North Yorkshire, GB
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A positive experience at Harrogate Vertu…from beginning to end. Bilal was polite, personable and positive. He explained the intricacies of the vehicle carefully and took me for a Test Drive. Peter... See more
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Excellent efficient friendly service from start to finish. Helpful knowledgeable staff. A delight to deal with. Thank you Freya
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Nice staff other than the young curly dark haired woman on front desk, of repairs and accidents team wasn’t very helpful, or nice.
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Company details
About Vertu Motors - Volkswagen Harrogate
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Grimbald Crag Road, St James Retail Park, HG5 8PY, Knaresborough, North Yorkshire, United Kingdom
- 0344 659 8177
4.6
Excellent
115 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Excellent efficient friendly service…
Excellent efficient friendly service from start to finish.
Helpful knowledgeable staff.
A delight to deal with.
Thank you Freya
July 13, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Thank you so much for your kind words! We are so happy to hear that Freya was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Pleasant service experience.
I had my second car service & MOT with Vertu Harrogate this week. Everything went very smoothly, including the drop-off back home in the morning and the pick-up in the afternoon. Throughout the day, Millie kept me fully informed of progress on the service, and altogether she made it a very pleasant experience.
July 8, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Thank you for your kind feedback. We’re delighted to hear that everything went smoothly during your service and MOT, including the collection arrangements.
It’s great to know that Millie kept you fully informed throughout the day and helped make the whole experience a pleasant one. I’ll be sure to pass on your kind words to her and the team at Vertu Harrogate.
Kind regards,
Matthew
Absolutely fantastic service from all…
Absolutely fantastic service from all the people at Vertu Volkswagen Harrogate, I would highly recommend this business
June 30, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Thank you for your fantastic feedback. We’re delighted to hear that you received such excellent service from the team at Vertu Volkswagen Harrogate.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
Kind regards,
Matthew
A positive experience from beginning to…
A positive experience at Harrogate Vertu…from beginning to end. Bilal was polite, personable and positive. He explained the intricacies of the vehicle carefully and took me for a Test Drive. Peter printed the paperwork, which was important to me for old fashioned record keeping.
The extremely competitive price caught my eye and the vehicle was just what I wanted.
Thank you team.
June 29, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Thank you for your fantastic feedback. We’re delighted to hear you had such a positive experience at Vertu Harrogate and that Bilal provided a polite, personable and informative service throughout.
It’s great to know everything from the test drive to the paperwork met your expectations, and that you found the right vehicle at a competitive price. I’ll be sure to pass on your kind thanks to Bilal, Peter and the team.
Kind regards,
Matthew
Nice staff other than the young curly…
Nice staff other than the young curly dark haired woman on front desk, of repairs and accidents team wasn’t very helpful, or nice.
June 29, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Hi Lauren. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP03LC2906. Kind regards, Selina
Thank you Vertu (Harroagate)…
Would like to thank Vertu (Harroagate) and especially Bilal who made the experience of buying a car easy and pleasant. The relaxed approach from Bilal made you at ease without any pressure to purchase a vehicle.
June 26, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Hi David,
Thank you for your kind feedback.
We’re delighted to hear Bilal made your experience at Volkswagen Harrogate easy and enjoyable, and that his relaxed approach helped you feel at ease without any pressure.
We really appreciate you taking the time to share your experience.
Kind regards,
Danielle
Excellent helpful service throughout…
Excellent helpful service throughout the process and set up on taking delivery.
June 26, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Hi Tim,
Thank you for your kind feedback.
We’re delighted to hear you received excellent and helpful service throughout, and that everything went smoothly when taking delivery of your vehicle.
We really appreciate you taking the time to share your experience.
Kind regards,
Danielle
Fantastic service from the whole team
Fantastic service from the whole team, especially Freya, she was so helpful and informative from helping me to pick the right new car and then getting the best out of it by helping me set up the app and going through the functions. Love my new ID3, thank you 🤩
June 22, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Good afternoon Jackie,
Thank you for your wonderful feedback, it’s great to hear the team were so helpful and informative and that Freya made everything easy from choosing your car to getting you set up. Enjoy your new ID3!
Kind regards,
Dean
Outstanding customer service
We were welcomed so warmly and given so much time when looking for our new car. The salesperson was exceptionally knowledgeable, friendly and helpful. She spent a lot of time on both purchase day and hand over day making sure we had all the information we needed. The car is outstanding and so was the customer service 5* , I would highly recommend.
June 6, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Good morning Jillian,
Thank you for your wonderful review. It’s lovely to hear you were made to feel so welcome and given plenty of time to find the right car. Providing knowledgeable, friendly, and thorough support — especially on both purchase and handover — really makes a difference, and we’re delighted this was your experience.
We’re so pleased you’re enjoying your car and truly appreciate your recommendation.
Kind regards,
Dean
excellent pro-active service from John…
excellent pro-active service from John Cheyne ended with us owning a lovely used Golf.
June 5, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Good afternoon,
Thank you for your review. It’s great to hear that John provided such proactive service and helped you find a lovely Golf. We’re delighted you had such a positive experience.
Kind regards,
Dean
Really happy with the service received…
Really happy with the service received by Vertu Volkswagen Harrogate when purchasing my new Audi Q3 recently. Euan, who showed us the car we'd seen online and took us for a test drive, was nothing but helpful & friendly and Louis, who helped with the finance arrangements, was fantastic also. I am so happy with my new car and would definitely recommend this dealership to anyone looking for a new car.
May 2, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Good morning Emma,
Thank you for your lovely review. It’s great to hear that you were so happy with the service when purchasing your Audi Q3, and that both Euan and Louis made such a positive impression. Providing friendly, helpful support throughout the process really makes a difference.
We’re delighted you’re enjoying your new car and really appreciate your recommendation.
Kind regards,
Dean
Reply from Vertu Motors - Volkswagen Harrogate
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Great experience with Harrogate…
Great experience with Harrogate Volkswagen. We love our new ID3 and were very happy with the service we received from Bilal - thank you very much!
May 30, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Thank you for your kind feedback. We’re delighted to hear that you had such a great experience with Harrogate Volkswagen.
It’s fantastic to know that you’re loving your new ID.3 and that Bilal provided a high level of service to support your purchase. We pride ourselves on delivering a positive and enjoyable customer journey, so your comments are greatly appreciated.
We’ll be sure to pass on your thanks to Bilal — he’ll be pleased to know he made a difference.
Thank you again for choosing Vertu Motors, and we hope you continue to enjoy every mile in your new car.
Kind regards,
Keith
Just very good customer service and…
Just very good customer service and very helpful
May 29, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Good morning Cathie,
Thank you for your kind feedback. It’s great to hear you found the service so helpful and that you had such a positive experience with the team.
We really appreciate you taking the time to share your thoughts.
Kind regards,
Dean
I had my Polo serviced yesterday
I had my Polo serviced yesterday. I was looked after very well by Hannah - she kept me informed and talked me very clearly through what had been done.
I also particularly appreciate the video visual check I get partway through the appointment.
May 28, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Thank you for your great feedback! We’re really pleased to hear that you were well looked after during your Polo service and that Hannah kept you fully informed throughout.
It’s fantastic to know she explained everything clearly and made the experience a positive one. We’re also glad you found the video health check helpful — it’s a great way to keep you updated and give extra peace of mind.
We appreciate you taking the time to share your experience and look forward to welcoming you again in the future.
Kind regards,
Keith
Richard Fremantle, sales.
Richard Fremantle the sales advisor was very pleasant and informative, he made the whole part exchange so easy and explained everything clearly,he also went through the new car controls in a way that we understood.
May 27, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Hi Clive,
Thank you for your fantastic review! We’re so pleased to hear you had such a positive experience with us at Volkswagen Harrogate.
It’s great to know Richard Fremantle made your part exchange so straightforward and took the time to explain everything clearly, including the new car controls. We’ll be sure to pass your kind words on to him.
We hope you’re enjoying your new car, and thank you again for choosing Vertu!
Kind regards,
Kerry
Vertu Knaresborough the best!!!!!
Vertu, Volkswagon Knaresborough absolutly brilliant, from start to finish, Bilal and Callum were amazing, they were so helpful, no pressure selling, a smooth purchase from start to finish, can, t recomend them enough, they are just great,
May 27, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Hi Mrs Pullan,
Thank you for your wonderful review! We’re delighted to hear you had such a brilliant experience with us at Volkswagen Harrogate.
It’s fantastic to know Bilal and Callum provided such helpful, pressure-free support and made the whole process smooth from start to finish. We’ll be sure to pass on your kind words to them both.
Your recommendation means so much to us — thank you again for choosing Vertu!
Kind regards,
Kerry
Exciting start to the weekend!
What an exciting start to my Bank Holiday weekend! Trading my "old" Golf for a brand new one, my first ever brand new car. Very friendly dealership. The new car handover experience by Richard Fremantle was brilliant, very knowledgeable about the car and all its amazing features. Nothing was too much trouble!The head man came over to welcome me, too - thank you Darren, you have a super team. Thanks again, Richard, Darren & co. Wholeheartedly recommend this place!
May 23, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Thank you for your wonderful feedback. We’re delighted to hear that such a special milestone — your first brand new car — was made even more memorable with a great experience at the dealership. It’s fantastic to know that Richard Fremantle provided a brilliant handover and shared his knowledge so clearly, and that Darren’s personal welcome added to the occasion. Your kind comments about the team and your wholehearted recommendation are truly appreciated.
Kind regards,
Matthew
I bought a used vw Tiguan from…
I bought a used vw Tiguan from Harrogate Vertu motors, was having problems with one of the disc brakes sticking on, so booked it in to be looked at, Hannah from service reception kept me informed with updates all that they needed to do. Hannah was truly professional.
April 21, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Thank you for sharing your experience. I’m so pleased to hear that Hannah kept you fully updated and looked after everything so professionally while your Tiguan was being checked. Your feedback means a lot. Many thanks, Chloe
Friendly staff
Friendly, approachable and helpful staff. My new VW Golf was presented beautifully after being literally under wraps in the showroom. The buying process was straightforward.
May 11, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Good afternoon Heather,
Thank you for your review. It’s great to hear that the team were friendly, approachable, and helpful, and that your new VW Golf was presented so beautifully. We’re pleased the whole buying process was straightforward for you.
Kind regards,
Dean
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