I had a fantastic experience with Vertu, especially Charlotte. She was incredibly kind, patient, and helpful throughout. She sent me a brilliant video of the car and took the time to answer all my que... See more
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Location
Switch locationCenturion Way, Volkswagen, Roman Road, HR1 1LQ Hereford, Herefordshire, GB
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I've been returning to Hereford Vertu for over 20 years for my new car and service needs. Excellent service all around. Staff are always helpful and friendly, from the staff on reception, service team... See more
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Excellent experience at Hereford Vertu Volkswagen. The whole team was friendly, professional, and made the process smooth and stress-free from start to finish. They took the time to answer all my ques... See more
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Very professional from start to finish. From my initial enquiry to the day of collection I was kept well informed and up dated on regular basis, nothing was too much trouble I didn't ever feel press... See more
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Company details
About Vertu Motors - Volkswagen Hereford
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Centurion Way, Volkswagen, Roman Road, HR1 1LQ, Hereford, Herefordshire, United Kingdom
- 0344 659 6523
4.5
Excellent
76 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a fantastic experience
I had a fantastic experience with Vertu, especially Charlotte. She was incredibly kind, patient, and helpful throughout. She sent me a brilliant video of the car and took the time to answer all my questions- even the very silly ones! She was also most helpful in connecting the tech for me. Her friendly and professional service made the whole experience easy and enjoyable. Thank you, Charlotte!
July 11, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Hereford
Thank you so much for your kind words! We are so happy to hear that Charlotte was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Avoid: Deposit taken on a vehicle that wasn't even theirs to sell
I put down a £99 deposit on a VW Tiguan advertised at £18,116, believing it was reserved. It later turned out the car had already been transferred internally to another Vertu branch hours before I even paid my deposit — meaning it was never available to me in the first place.
Instead of being told this clearly, I was fobbed off with a story that the car had been "sold to a third party" and was "awaiting finance confirmation." I spent an entire Sunday chasing this up — four phone calls between 11:53am and 5:56pm — only to be told at the end of the day that nothing could be done because "the overnight system couldn't update."
When I pushed back and got a written response from the General Manager, the real story came out: the car had been reallocated to another branch that morning and relisted there at £21,999 — nearly £4,000 more than the price I'd agreed to pay.
To their credit, they refunded my £99 deposit. But they've refused any compensation for the wasted day, the misleading explanation I was given at the time, or the fact that I turned down another car I was seriously considering because I believed I'd secured this one.
If you're dealing with this dealership, get everything in writing and don't take a "reservation" at face value — it may not mean what you think it means.
July 1, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Hereford
Thank you for your review. We are aware of the situation regarding the vehicle being advertised at the incorrect price and understand the site has been in contact with to explain the error. We apologise for any inconvenience caused.
Kind Regards
Tom Lyons - General Manager
Customer for over 20 years...
I've been returning to Hereford Vertu for over 20 years for my new car and service needs. Excellent service all around. Staff are always helpful and friendly, from the staff on reception, service teams to the new sales teams.
June 29, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Hereford
Thank you for your continued loyalty over the past 20 years. We’re delighted to hear that you consistently receive excellent service from the team at Hereford, from reception through to sales and service.
Your kind feedback means a great deal to us and we look forward to continuing to support you for many more years to come.
Kind regards,
Matthew
Would highly recommend Vertu motors…
Would highly recommend Vertu motors Hereford staff were very professional and friendly. Zara was especially fantastic answered every question and if she didn’t know the answer she’d go out of her way to ask someone who did she made the process from choosing and taking delivery of my new car as simple as possible and I know if I have any questions they will get back to me with the answer
June 19, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Hereford
Thank you for your lovely review. I’m so pleased to hear the Hereford team looked after you so well, and that Zara made everything feel easy and straightforward.
Many thanks,
Chloe
Excellent experience at Hereford Vertu…
Excellent experience at Hereford Vertu Volkswagen. The whole team was friendly, professional, and made the process smooth and stress-free from start to finish. They took the time to answer all my questions and kept me informed throughout. Great customer service and I never felt pressured at any stage. I would highly recommend Hereford Vertu Volkswagen to anyone looking for a new car or excellent after-sales support. Thank you to everyone involved!
June 19, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Hereford
Hi Christopher,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such an excellent experience with the team at Vertu Volkswagen Hereford, and that everything was smooth and stress-free from start to finish. It’s great to know the team kept you well informed and provided such a high level of service throughout.
We really appreciate your recommendation and kind feedback – it means a lot to us.
Kind regards,
Kerry
Great experience
Great experience - Thomas kept me informed every step of the way
May 30, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Hereford
Good morning Simon,
Thank you for your feedback. It’s great to hear Thomas kept you updated throughout and made the whole experience smooth and easy for you.
Kind regards,
Dean
Great Service
Very professional and on point,nothing was too much trouble.Very happy with the whole experience.
May 30, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Hereford
Good afternoon Jamie,
Thank you for your great feedback. It’s fantastic to hear everything was handled so professionally and that nothing was too much trouble, making the whole experience a positive one for you.
We really appreciate you taking the time to share your thoughts.
Kind regards,
Dean
I purchased a new VW Crafter
I purchased a new VW Crafter. For me this was my dream vehicle to build a camper. Firstly the price of the vehicle was super competitive against the rest of the market which is completely inconsistent. I had the pleasure of dealing with Kieran, top class geezer, really helpful!! When I collected the vehicle the team were great. I’d highly recommend this team.
May 28, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Hereford
Good morning,
Thank you for your fantastic review. It’s great to hear that you found such a competitive price for your VW Crafter and that the whole experience met your expectations. Kieran will be delighted to know his helpful and supportive approach made a positive difference, and it’s lovely to hear the team ensured everything went smoothly on collection.
We wish you all the best with your camper build — it sounds like an exciting project!
Kind regards,
Dean
Scott the salesman was excellent to…
Scott the salesman was excellent to deal with from start to finish! thanks again.
May 28, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Hereford
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Very professional from start to finish.
Very professional from start to finish.
From my initial enquiry to the day of collection I was kept well informed and up dated on regular basis, nothing was too much trouble I didn't ever feel pressured or rushed to make the decision on the vehicle.
Great customer service Thank You.
May 27, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Hereford
Good afternoon Mark,
Thank you for your kind feedback. It’s great to hear you felt well informed throughout and never under any pressure, allowing you to make your decision comfortably. We’re pleased everything went smoothly from enquiry through to collection.
Kind regards,
Dean
Vertu vw hereford
Felix was amazing very polite and understanding great customer experience very clear how car worked very highly recommended also jordan was very easy and clear to deal with fantastic around experience.
May 27, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Hereford
Hi Simon,
Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a great experience with the team at Volkswagen Hereford.
It’s wonderful to know that Felix and Jordan provided such clear, professional and supportive service, helping to make the whole experience straightforward and enjoyable. Your kind recommendation will mean a lot to them and the wider team.
We really appreciate you taking the time to share your experience.
Kind regards,
Kerry
First class Service
Ellis was fantastic throughout the whole process. He explained everything to us at each stage. Genuine, intelligent and likeable, the whole package. Gave us confidence that we made the right decision.
May 28, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Hereford
Hi Linda,
Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience with the team at Volkswagen Hereford.
It’s wonderful to know that Ellis provided such clear explanations at every stage and gave you the confidence that you made the right decision. Your kind words about his genuine and approachable manner will mean a lot to him and the wider team.
We really appreciate you taking the time to share your experience.
Kind regards,
Kerry
New car purchase
Recently visited Vertu Hereford to look at some in stock VW Tiguans, We were looked after by India who had good knowledge of the product and listened to our requirements before finding us an available vehicle that was a great fit for those requirements, as the in stock vehicles were not quite right for us. India kept us updated on the progress of our new vehicles delivery date and gave a detailed handover when the day came.
May 22, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Hereford
Thank you for taking the time to share your experience with us. We’re delighted to hear that India looked after you so well during your visit and took the time to really understand your requirements.
It’s great to know her product knowledge and attentive approach helped you find the right vehicle, even when our existing stock wasn’t quite the right fit. Keeping you informed throughout the delivery process and ensuring a thorough handover is exactly the level of service we aim to provide, so it’s fantastic to hear this reflected in your journey with us.
We hope you’re enjoying your new vehicle and look forward to welcoming you again in the future.
Kind regards,
Keith
The purchasing procedure was totally hassle free.
The purchasing procedure was totally hassle free and the sales executive Kieran Jardine was extremely helpful and courteos.
May 12, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Hereford
Thank you for taking the time to leave your feedback.
We’re delighted to hear that you found the purchasing procedure totally hassle free and that Kieran Jardine was extremely helpful and courteous throughout your experience. Ensuring a smooth and positive journey for our customers is very important to us, and Kieran will be pleased to hear your kind comments.
Thank you again for choosing us, and we hope you enjoy your new vehicle.
Kind regards,
Keith
Hereford VW
We had a very good experience at Hereford VW. India Cole was so helpful and informative and made the process easy and stress free
May 5, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Hereford
Hi Thérèse,
Thank you so much for taking the time to leave this wonderful 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu Volkswagen Hereford.
It’s great to know that India was so helpful and informative, and that she made the whole process easy and stress‑free for you. She’ll be really pleased to read your kind feedback.
Thank you again for choosing Vertu Motors. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza.
VW HEREFORD, THANKS THOMAS.
The experience of buying a car from vertu motors hereford was brilliant, the staff are very friendly and helpful and explained everything about the finance and warranty and all about the car.
April 29, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Hereford
Good morning Terry,
Thank you for your review. It’s great to hear that your car‑buying experience was brilliant and that the team were friendly, helpful, and took the time to explain everything clearly, including the finance, warranty, and the car itself.
Kind regards,
Dean
We purchased a VW ID.4 on 01/03/26 and
We purchased a VW ID.4 on 01/03/26 and, so far, we are very pleased. It’s a dream to drive and we haven’t experienced any issues to date. The OHME charger installation was straightforward, and communication throughout the process—from both VW and OHME—was excellent.
A big thank you to Jordan Payne, and especially to Krystian Burzawa, who was incredibly helpful & patient during our test drives. They were both professional, patient, and supportive in helping us choose the right car.
I would definitely recommend Vertu VW Hereford.
March 1, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Hereford
Thank you for taking the time to share such a detailed and positive review. We’re delighted to hear how pleased you are with your new VW ID.4 and that it’s proving to be a dream to drive with no issues so far.
It’s great to know that the OHME charger installation was straightforward and that communication from both Volkswagen and OHME was clear and supportive throughout the process. Making the transition to electric as smooth as possible is very important to us.
Your kind comments about Jordan Payne and especially Krystian Burzawa are very much appreciated. We’re pleased to hear that their professionalism, patience and support during your test drives helped you feel confident in choosing the right car. Your feedback will be shared with them and the team.
Thank you again for your recommendation and for choosing Vertu Volkswagen Hereford. We wish you many happy miles in your new ID.4.
Kind regards,
Liza
Brilliant volkswagon dealership ..from…
Brilliant volkswagon dealership ..from the first second of showing an interest in purchasing the van until the handover.
Darren in commercials was first class. Great servicec
April 25, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Hereford
Thank you for your kind feedback. We’re delighted to hear that you had such a brilliant experience from your initial enquiry through to handover. It’s great to know that Darren in Commercials provided first‑class service and supported you so well throughout the process. Your comments are very much appreciated and will be shared with the team.
Kind regards,
Matthew
India could not do enough to help me…
India could not do enough to help me find the perfect car! I’m so grateful for all her hard work and patience. She was very open and honest throughout the whole process and I felt very informed before making any decisions. Thanks to her I’m now driving my new (used approved) VW and even got a bow on the front to make the experience extra special- thank you again!
April 23, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Hereford
Dear Amber,
Thank you for taking the time to share such lovely feedback. We’re delighted to hear that India went above and beyond to help you find the perfect car and that you felt so well supported throughout the entire process.
Your comments about her patience, honesty and clear communication are very much appreciated. It’s wonderful to know that you felt fully informed and confident before making your decision. We’re also pleased to hear how special the handover felt — the bow was a lovely finishing touch!
Thank you again for choosing Volkswagen Hereford, and we hope you enjoy many happy miles in your approved used VW.
Kind regards,
Liza
top marks for Vertu VW Hereford. We were looked after well and the…
We were looked after well and the dealership communicated well with us. They accommodated any requests where they could, and made the vehicle collection memorable for our little girl by putting a big red bow on the van. We would certainly recommend them. We’ve previously had good experiences with the service department too. So I fully expect that to continue. Top Marks.
March 21, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Hereford
Hi Andrew,
Thank you so much for your fantastic 5‑star review! We’re delighted to hear that you felt well looked after at Volkswagen Hereford and that the team communicated clearly throughout your experience. It’s wonderful to know they were able to accommodate your requests and make the collection especially memorable for your little girl with the big red bow — such a lovely touch!
We really appreciate your kind words about both the sales and service teams. It’s great to hear you’ve had positive experiences with the service department previously, and we’re confident you’ll continue to receive the same high standard of care moving forward.
Thank you again for your recommendation — it truly means a lot to the whole team. Enjoy your new vehicle!
Kind regards,
Liza.
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