I exchanged my old VW T-Roc with a new one on Wednesday 26th August. I dealt with Krystian Burzawa from first meeting on Monday 17th August through to completion on the 26th. Being of more mature year... See more
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Location
Switch locationCenturion Way, Volkswagen, Roman Road, HR1 1LQ Hereford, Herefordshire, GB
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The service was seamless. Kieran Jardine sorted everything for me, kept me updated with the progress of the sale throughout and even came in early after his holiday to run through once again all of th... See more
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Thanks to Krystian I had a great experience purchasing a polo from Vertu VW Hereford. His friendly, non-pushy manner made my decision to buy my first ever VW car an easy one. He answered all my questi... See more
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Excellent servíce, very professional and kept us informed at all times. Far superior than other garages we have recently dealt with. Thank you Matthew!
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Company details
About Vertu Motors - Volkswagen Hereford
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Centurion Way, Volkswagen, Roman Road, HR1 1LQ, Hereford, Herefordshire, United Kingdom
- 0344 659 6523
4.5
Excellent
89 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Excellent servíce
Excellent servíce, very professional and kept us informed at all times. Far superior than other garages we have recently dealt with. Thank you Matthew!
August 25, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Hereford
Thank you for your wonderful review.
We are delighted to hear that you received such excellent service and felt well informed throughout the process. It's fantastic to know that Matthew provided a professional experience, kept you updated at every stage, and helped make everything straightforward and stress-free.
We especially appreciate your comments comparing us so favourably to other dealerships. Providing outstanding customer service is what we strive for, and it's great to know that Matthew delivered this for you.
Thank you for choosing Vertu Motors and for your kind feedback.
Kind regards,
Keith
The service was seamless
The service was seamless. Kieran Jardine sorted everything for me, kept me updated with the progress of the sale throughout and even came in early after his holiday to run through once again all of the features on the vehicle (which there are so many) pointing out the important ones to get me started safely so i could drive home. The vehicle is absolutely amazing and i don't change vehicles often. Kieran got me the exact model, right colour and specifications, perfect. I have never owned anything quite like this before so this was an important step for me to take. I would most certainly recommend Virtu Motors to anyone wanting to by a VW Commercial Vehicle in Hereford and would say to them just ask for Kieran as your Sales Executive. Thank You....
August 18, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Hereford
Thank you for your fantastic review. We're delighted to hear that Kieran provided such a seamless experience from start to finish. It's wonderful to know that he kept you informed throughout the process, sourced the exact Volkswagen Commercial Vehicle you wanted, and even went the extra mile to ensure you were fully comfortable with its features before driving away.
We're thrilled that you're loving your new vehicle and that such an important purchase was handled with the care and attention it deserved. Thank you for your recommendation, and we'll be sure to pass your kind comments on to Kieran.
Kind regards,
Matthew
Purchase of New VW T-Roc
I exchanged my old VW T-Roc with a new one on Wednesday 26th August. I dealt with Krystian Burzawa from first meeting on Monday 17th August through to completion on the 26th. Being of more mature years I was not totally comfortable with signing things on my mobile phone. However, Krystian was very patient in explaining the processes and also printing off the paperwork for me. I found Krystian to be open and honest in his dealings with me, I feel he is a young man of integrity and a credit to VW Hereford. I also found the Sales Manager Jack Robins very helpful at the time of handover of the new car. Thank you Gentlemen.
August 26, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Hereford
Thank you for your wonderful review. We're delighted to hear that Krystian provided such patient, open and honest support throughout the process of exchanging your VW T-Roc. We understand that some of the digital aspects of purchasing a vehicle can feel unfamiliar, so it's great to know that Krystian took the time to explain everything clearly and ensure you felt comfortable every step of the way. We'll also be sure to pass on your kind words to Jack for his help during handover. Thank you for choosing VW Hereford, and we wish you many happy miles in your new T-Roc! 🚗😊. Kind regards, Selina
Excellent Customer Service
Thanks to Krystian I had a great experience purchasing a polo from Vertu VW Hereford. His friendly, non-pushy manner made my decision to buy my first ever VW car an easy one. He answered all my questions via email very quickly and is a credit to the company.
August 17, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Hereford
Thank you for your wonderful review.
We are delighted to hear that Krystian made your experience of purchasing a Polo from Vertu Volkswagen Hereford such a positive one. It's fantastic to know that his friendly, no-pressure approach helped make your first Volkswagen purchase an easy and enjoyable decision.
We're also pleased that he was able to answer all your questions promptly and provide the support you needed throughout the process. Your kind words are greatly appreciated and will be shared with Krystian.
Thank you for choosing Vertu Volkswagen Hereford. We hope you enjoy your new Polo and look forward to welcoming you back in the future.
Kind regards,
Keith
I bought my vehicle online
I bought my vehicle online. Vertu sent me a video of the vehicle focussed on the details I wanted to check. The phone was always answered when I called and Scott always got back to me if he wasn’t available. The delivery driver was efficient and courteous. The whole purchase process was easy. I would not hesitate in buying from Vertu Hereford again.
August 17, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Hereford
Good afternoon Tony,
Thank you for your fantastic feedback, it’s great to hear the online purchase process was so straightforward and convenient. We’re delighted Scott kept you well informed throughout, provided the information you needed and was always on hand to help. It’s also wonderful to hear the delivery experience was efficient and courteous. We really appreciate your recommendation and look forward to welcoming you again in the future.
Kind regards,
Dean
It’s our first time purchasing a VW…
It’s our first time purchasing a VW car, our friends recommended to us. we picked up our ID4 from Hereford a few days ago. we’re really happy with the service, they’ve been really helpful. Especially the Manager Jack who helped me sign all the documents. Chris was great on the day when we picked up the car. And big thank you to Zara for all her help.
August 12, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Hereford
Good morning,
Thank you for your wonderful feedback, it’s great to hear your first Volkswagen purchase was such a positive experience. We’re delighted the team were so helpful throughout, and that Jack, Chris and Zara all played a part in making everything run smoothly for you. We hope you enjoy your new ID.4 and thank you for choosing us.
Kind regards,
Dean
First Class Service
The salesperson, India Cole, was extremely pleasant, helpful and patient. We could not have wished for anyone better to deal with our needs.
August 12, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Hereford
Hi Carolyn,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that the team at Nissan Derby made your vehicle purchase straightforward and stress-free. Providing a smooth and enjoyable experience for our customers is exactly what we strive for, so it's wonderful to know that this was reflected throughout your journey.
We're especially pleased to hear your kind comments about George. Keeping customers fully informed every step of the way is an important part of delivering great service, and we're delighted that his communication and support helped make your experience such a positive one.
Thank you again for your lovely feedback. We'll be sure to pass your comments on to George and the wider team, who will be delighted to receive them.
We hope you enjoy many happy miles in your new vehicle.
Kind regards,
Liza.
Seamless service throughout
Seamless service throughout, thank you Krystian and Jack. Staff second to none, nothing was too much trouble. Well done.
August 4, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Hereford
Good afternoon Liz,
Thank you for your wonderful feedback, it’s great to hear you received such seamless service throughout. We’re delighted Krystian and Jack looked after you so well and that nothing was too much trouble. Your kind words about the team are greatly appreciated.
Kind regards,
Dean
Reply from Vertu Motors - Volkswagen Hereford
Thank you for your review and our apologies that your recent visit has not met your expectations. We understand your frustration with only one of two parts being available on the day to repair the charging flap on your vehicle and apologies for the inconvenience of needing a second visit. The General Manager on site is aware and will be in touch to discuss.
Kind Regards
Tom Lyons
General Manager
Amazing experience getting my new vw my…
Amazing experience getting my new vw my third car from the garage, excellent service everytime.Krystian served me and made the switch to electric easy and simple highly recommend.
August 4, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Hereford
Good afternoon Grant,
Thank you for your fantastic feedback and for choosing us for your third car. It’s great to hear you continue to receive excellent service, and that Krystian made the switch to electric easy and straightforward. We really appreciate your recommendation and hope you enjoy your new car.
Kind regards,
Dean
Bought a car virtually but felt like a valued customer
Great service from Thomas Matthews and the team.
I bought a car virtually however the team were fantastic and worked together in arranging everything and ensuring i was as happy as I could be despite never physically seeing the car.
Genuinely impressed with the service.
July 28, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Hereford
Good morning Chris,
Thank you for your fantastic feedback, it’s great to hear Thomas and the team made the virtual purchase process so smooth and reassuring. We’re pleased everything was arranged to your satisfaction and that the team worked together to keep you informed and confident throughout. It’s wonderful to know you were genuinely impressed with the service.
Kind regards,
Dean
Great service from Vertu Hereford team
Great service from Zara Hicks, Jordan Payne and Krystian Burzawa at Vertu Hereford. From the initial conversations and test drive of an Arteon with Zara, to meeting with Jordan for a test drive of the Golf and deal we struck, and the handover service from Krystian, I highly recommend this team for their professional, approachable and customer focused service. Love my new car!
July 2, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Hereford
Good afternoon Chris,
Thank you for your fantastic feedback, it’s great to hear Zara, Jordan and Krystian all played a part in making your experience such a positive one. We’re delighted you found the team professional, approachable and customer focused throughout, from your test drives to handover. Enjoy your new car, and thank you for your recommendation.
Kind regards,
Dean
My experience was really good
My experience was really good. Krystian listened, was really helpful and did his absolute best to find me the best deal. I couldn’t have asked for a better service.
August 1, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Hereford
Good afternoon Ruth,
Thank you for your wonderful feedback, it’s great to hear Krystian took the time to listen to your needs and worked hard to find the best deal for you. We’re delighted you received such helpful service and that the experience exceeded your expectations.
Kind regards,
Dean
Many thanks to Christian ,Kim and Rich
Many thanks to Christian for the test drive and your knowledge of the car we were looking at.
Great to deal with someone with a clever sense of humour along with the patience of a saint.
We could not find what we were looking for that day
but hope to do business with you soon.
All the best,
Rich,kim
July 24, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Hereford
Hi Richard,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such a positive experience with Christian at Vertu Volkswagen Hereford. It’s wonderful to know his knowledge, patience and sense of humour helped make your visit so enjoyable.
Whilst you didn't find the right vehicle on this occasion, we really appreciate your kind feedback and look forward to hopefully doing business with you in the future.
Kind regards,
Kerry
A Great Experience
Matt was a great salesman. Friendly, helpful, competent and informative - a great experience.
The other members of the Used Commercials Team were very welcoming too and Reception.
Parking is the only area that needs attention - there is a severe lack of customer/visitor parking at the site which needs addressing.
July 21, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Hereford
Hi,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that Matt provided such a friendly, helpful, and informative experience and that you enjoyed working with him throughout the process.
It’s also wonderful to know that the wider Used Commercials Team and Reception staff made you feel so welcome during your visit. We really appreciate you highlighting their efforts.
Thank you as well for your constructive feedback regarding customer parking. We value all comments from our customers and will ensure your observations are shared with the relevant team for consideration.
We truly appreciate your feedback and your custom.
Kind regards,
Liza.
Avoid: Deposit taken on a vehicle that wasn't even theirs to sell
I put down a £99 deposit on a VW Tiguan advertised at £18,116, believing it was reserved. It later turned out the car had already been transferred internally to another Vertu branch hours before I even paid my deposit — meaning it was never available to me in the first place.
Instead of being told this clearly, I was fobbed off with a story that the car had been "sold to a third party" and was "awaiting finance confirmation." I spent an entire Sunday chasing this up — four phone calls between 11:53am and 5:56pm — only to be told at the end of the day that nothing could be done because "the overnight system couldn't update."
When I pushed back and got a written response from the General Manager, the real story came out: the car had been reallocated to another branch that morning and relisted there at £21,999 — nearly £4,000 more than the price I'd agreed to pay.
To their credit, they refunded my £99 deposit. But they've refused any compensation for the wasted day, the misleading explanation I was given at the time, or the fact that I turned down another car I was seriously considering because I believed I'd secured this one.
If you're dealing with this dealership, get everything in writing and don't take a "reservation" at face value — it may not mean what you think it means.
July 1, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Hereford
Thank you for your review. We are aware of the situation regarding the vehicle being advertised at the incorrect price and understand the site has been in contact with to explain the error. We apologise for any inconvenience caused.
Kind Regards
Tom Lyons - General Manager
Customer for over 20 years...
I've been returning to Hereford Vertu for over 20 years for my new car and service needs. Excellent service all around. Staff are always helpful and friendly, from the staff on reception, service teams to the new sales teams.
June 29, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Hereford
Thank you for your continued loyalty over the past 20 years. We’re delighted to hear that you consistently receive excellent service from the team at Hereford, from reception through to sales and service.
Your kind feedback means a great deal to us and we look forward to continuing to support you for many more years to come.
Kind regards,
Matthew
Would highly recommend Vertu motors…
Would highly recommend Vertu motors Hereford staff were very professional and friendly. Zara was especially fantastic answered every question and if she didn’t know the answer she’d go out of her way to ask someone who did she made the process from choosing and taking delivery of my new car as simple as possible and I know if I have any questions they will get back to me with the answer
June 19, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Hereford
Thank you for your lovely review. I’m so pleased to hear the Hereford team looked after you so well, and that Zara made everything feel easy and straightforward.
Many thanks,
Chloe
Excellent experience at Hereford Vertu…
Excellent experience at Hereford Vertu Volkswagen. The whole team was friendly, professional, and made the process smooth and stress-free from start to finish. They took the time to answer all my questions and kept me informed throughout. Great customer service and I never felt pressured at any stage. I would highly recommend Hereford Vertu Volkswagen to anyone looking for a new car or excellent after-sales support. Thank you to everyone involved!
June 19, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Hereford
Hi Christopher,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such an excellent experience with the team at Vertu Volkswagen Hereford, and that everything was smooth and stress-free from start to finish. It’s great to know the team kept you well informed and provided such a high level of service throughout.
We really appreciate your recommendation and kind feedback – it means a lot to us.
Kind regards,
Kerry
Great experience
Great experience - Thomas kept me informed every step of the way
May 30, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Hereford
Good morning Simon,
Thank you for your feedback. It’s great to hear Thomas kept you updated throughout and made the whole experience smooth and easy for you.
Kind regards,
Dean
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