Excellent service from a great team looking after my purchase of a V60. Everyone was kind and patient at all times but Caitlin Thompson deserves a special mention as the star of show. Great knowledge... See more
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I cannot praise the service at Vertu enough. My car had a persistent driving belt noise that three different local garages failed to diagnose, costing me over £300 in unnecessary belt replacements.Fru... See more
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Excellent service buying an EX30 at Volvo Exeter. George listened to what we wanted and provided all the information we needed without being overbearing. Test drive organised quickly. Handover was com... See more
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Friendly , professional service from start to end. We had researched the car model and build we wanted , George was knowledgeable , offered us a test drive, and kept us up to date with our cars progr... See more
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Company details
About Vertu Motors - Volvo Exeter
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Waterbridge Court, Matford, EX2 8ED, Exeter, Devon, United Kingdom
- 0330 012 2170
4.6
Excellent
62 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience buying a new car with…
Great experience buying a new car with Volvo at Exeter. Would definitely recommend.
April 3, 2026
Unprompted review
Reply from Vertu Motors - Volvo Exeter
Hi there,
Thank you for taking the time to share your review. We're really pleased to hear you had a great experience buying your new car with Volvo in Exeter. Your recommendation means a lot to us and to the team there.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Keith
Just found out after taking apart my…
Just found out after taking apart my car to check the cabin filter that it hasn't been replaced in over 5 years and I had a service on July of the year before saying the cabin/pollen filter looked ok
Very disappointed and angered by this as I paid for a major service and didn't receive this.
July 7, 2025
Unprompted review
Reply from Vertu Motors - Volvo Exeter
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1ML2403 Kind regards, Matthew.
Fabulous customer support
Fabulous customer support. The team at Vertu Volvo Exeter went above and beyond to support my purchase of a new car. Thank you everyone.
March 16, 2026
Unprompted review
Reply from Vertu Motors - Volvo Exeter
Good afternoon Tracey ,
Thank you for taking the time to share such lovely feedback. I’m really pleased to hear the team at Vertu Volvo Exeter went above and beyond to support you with your new car purchase. It’s fantastic to know you felt so well looked after throughout the process.
Your kind words mean a lot, and I’m sure the whole team will be delighted to hear them.
Kind regards,
Dean
Volvo XC60
A solid 5 star experience at Volvo Exeter - Friendly team and a great car. While the overall process was positive, I think a couple of areas like communication clarity could benefit from some fine tuning, the team want the best for you and i would happily recommend them.
March 10, 2026
Unprompted review
Reply from Vertu Motors - Volvo Exeter
Hi John,
Thank you for your solid 5-star review. We're delighted to hear that you had such a positive experience at Volvo Exeter, and it’s great to know you found the team friendly and are pleased with your new car.
We also appreciate your constructive feedback regarding communication clarity. Insights like yours are really valuable and help us fine‑tune the experience we offer. The team are always striving to deliver the very best service, and your comments will certainly support that.
Thank you again for your recommendation — it means a lot to us.
Kind regards,
Liza
Outstanding From start to finish of buying a brand…
From start to finish of buying a brand new Volvo EX40 from Vertu Volvo Exeter was seamless. They where extreamly helpful in answering any questions we had. A special thank you to Craig and team especially Harrison Dibble who made our experience one to remember for all the right reasons. His knowledge of the whole process was second to none . The customer service from picking the car up and after sales has been faultless. I can recommend buying a car from Vetu Volvo Exeter. Thank you to all concerned.
March 1, 2026
Unprompted review
Reply from Vertu Motors - Volvo Exeter
Hi Mr Cripps,
Thank you for leaving such an excellent 5‑star review. We’re delighted to hear that your experience of buying a brand‑new Volvo EX40 from Vertu Volvo Exeter was seamless from start to finish. It’s wonderful to know that the team were able to answer all your questions and provide the high level of support you were looking for.
A special thank you for recognising Craig, the team, and especially Harrison. His knowledge and professionalism are qualities we’re incredibly proud of, and he’ll be thrilled to hear that he made your experience memorable for all the right reasons. We're also pleased to hear that both the handover and after‑sales service have been faultless.
Your recommendation means a great deal to the team at Volvo Exeter. Thank you once again for your kind words, and we hope you enjoy every moment in your new EX40.
Kind regards,
Liza
Collecting my new car was easy
Collecting my new car was easy. James went through all of the e-paperwork simply and made sure I was happy with the all of the options. He also went through some of the new controls before I drove it away.
March 3, 2026
Unprompted review
Reply from Vertu Motors - Volvo Exeter
Hi Mandy,
Thank you for taking the time to leave such a lovely 5‑star review. We’re delighted to hear that collecting your new car was an easy and smooth experience. It’s great to know that James guided you clearly through the e‑paperwork and ensured you were happy with all the options available. His time spent walking you through the new controls before you drove away is exactly the level of care we strive to offer.
We really appreciate your feedback and hope you enjoy every moment in your new car.
Kind regards,
Liza
Seamless and easy collection of new car…
Seamless and easy collection of new car made easy by the staff.
March 2, 2026
Unprompted review
Reply from Vertu Motors - Volvo Exeter
Hi there,
Thank you so much for your fantastic 5‑star review! We’re delighted to hear that the collection of your new car was seamless and easy, and that our team at Vertu Volvo Exeter helped make the process smooth from start to finish.
We really appreciate you taking the time to share your experience.
Kind regards,
Liza
Made to feel welcome from the outset
Made to feel welcome from the outset. (Receptionist smiled and gave me coffee and discussed the weather!)
Harrison (salesman) was excellent in every respect and really knew the car and systems. Follow through good and car presented in 1st class order.
February 20, 2026
Unprompted review
Reply from Vertu Motors - Volvo Exeter
Good afternoon Sidney,
Thank you for taking the time to leave such a thoughtful review. I’m really pleased to hear that you were made to feel welcome right from the outset — a warm greeting, a smile, and even a chat over a coffee really do set the tone.
It’s great to know that Harrison was excellent throughout. His knowledge of the car and its systems clearly made a strong impression, and I’m glad the follow‑through matched that same high standard. Hearing that your car was presented in first‑class condition is the icing on the cake.
Your feedback means a lot to the team.
Kind regards,
Dean
A stress free experience at Volvo…
A stress free experience at Volvo Exeter. All of the staff were brilliant; a particular thank you to George CleelandSmith, Taylor and Darren. There was no pressure just lots of information and advice. George spent several hours with me and then provided excellent backup care after I had purchased my car. I would recommend Vertu Exeter without reservation if you're looking for a new or used Volvo.
February 4, 2026
Unprompted review
Reply from Vertu Motors - Volvo Exeter
Good afternoon,
Thank you for sharing such a fantastic review. We’re delighted to hear your experience at Volvo Exeter was completely stress‑free and that the whole team made such a positive impression.
Your kind words for George, Taylor and Darren are truly appreciated — George will be especially pleased to know his time, support and aftercare made such a difference.
We’re thrilled you’d recommend Vertu Volvo Exeter without hesitation and really appreciate you choosing us.
Kind regards,
Kerry
I like Volvo and this dealership…
I like Volvo and this dealership treated my dad with respect and were very helpful when he was buying his new XC60. But he had problems with his parking sensors one of them was faulty they sorted this under warranty which was good of them 2 months before his warranty expired 2 more senses went wrong but he didn’t report it until after. I told him to let them know that it’s the same set of sensors on the rear. To let them know when they started playing up they didn’t want to hear it. Out of warranty means £££££. The tried to offer him £600+ billion for sorting two faulty sensors on the same wiring loom as the previous one that went faulty. Safe to say he won’t be renewing his car as a Volvo.custome service went downhill then.
February 3, 2026
Unprompted review
Reply from Vertu Motors - Volvo Exeter
Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide your fathers name and registration details by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref TPPE1402 Kind regards, Dawn
Great Service
Once we were noticed we were well looked after by Harrison who was very friendly and easy to deal with.
We are extremely happy with our purchase 😊
January 24, 2026
Unprompted review
Reply from Vertu Motors - Volvo Exeter
Thank you so much for your kind words! We are so happy to hear that Harrison was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
A great team at Vertu Volvo in Exeter…
A great team at Vertu Volvo in Exeter made our journey to buying a second hand Volvo stress free and more importantly pressure free. From Reception to Management the team were excellent. A well run and staffed outfit.
January 30, 2026
Unprompted review
Reply from Vertu Motors - Volvo Exeter
Good morning, Thank you for taking the time to share such a fantastic review. We’re delighted to hear that the whole team at Vertu Volvo Exeter made your journey to buying a second‑hand Volvo both stress‑free and completely pressure‑free. Creating a relaxed, supportive environment is something we take great pride in, so your comments mean a great deal.
It’s wonderful to know that everyone — from Reception through to Management — delivered an excellent experience and that the dealership felt well run and well staffed throughout your visit.
We truly appreciate your feedback and hope you enjoy your Volvo for many miles to come. Kind regards, Kerry
Excellent
Excellent customer service dealt with Caitlan who was very knowledgable and guided us through the process.
Highly recommended and would definitely use again Thank you
January 27, 2026
Unprompted review
Reply from Vertu Motors - Volvo Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Will and his manager were a great help…
Will and his manager were a great help and stayed late on the Friday just to make sure everything went through okay.
December 5, 2025
Unprompted review
Reply from Vertu Motors - Volvo Exeter
Thank you so much for your kind words! We are so happy to hear that Will was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Fantastic
Great service by Will Leonard from test drive all the way through to placing my order and recieving my car. Will kept me updated at all the relevant stages and even helped to chase up Ohme about the installation of my free car charger.
December 5, 2025
Unprompted review
Reply from Vertu Motors - Volvo Exeter
Thank you so much for your kind words! We are so happy to hear that Will was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Reply from Vertu Motors - Volvo Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Great service from Vertu Volvo Exeter…
Great service from Vertu Volvo Exeter who sourced the exact used XC40 we were looking for from another branch in the region. Caitlin did a great job of guiding us through the process and making sure everything progressed smoothly. We couldn’t be happier.
November 21, 2025
Unprompted review
Reply from Vertu Motors - Volvo Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Had car serviced at Vertu Volvo Exeter…
Had car serviced at Vertu Volvo Exeter today. Truly exemplary service all-round. Good communication, prompt fulfilment and went the extra mile by repairing a tyre at no cost. Mechanic Dave and every one else I spoke to were very helpful.
November 20, 2025
Unprompted review
Reply from Vertu Motors - Volvo Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Seamless Purchase!
I found the vehicle online for a very competitive price, however it was over 400 miles away at Volvo Exeter. I reserved the vehicle and between the Branch Manager, Darren and my Sales Advisor, Eliott the purchase could not have been more seamless.
They sent numerous videos of the vehicle to make sure I was satisfied, explained every step of the process which made it all transparent and even discounted the price of the vehicle after purchase due to Vertu commencing a Nationwide sale.
The vehicle then got delivered to my front door in Scotland and their after sale was fantastic, making sure I was 100% satisfied.
November 10, 2025
Unprompted review
Reply from Vertu Motors - Volvo Exeter
Good afternoon Frazer. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Darren and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks. Dean
Obtaining our new Volvo through your…
Obtaining our new Volvo through your Exeter branch could not have been better in fact it exceeded our expectations.
We found Harrison your Sales Executive first class fully explaining all aspects of the process.
The Handover in your dedicated area was very relaxed with all the controls demonstrated in an easy understood manner.
All in all awarding 5 stars was easy and we would have given it 10 if that was available.
November 11, 2025
Unprompted review
Reply from Vertu Motors - Volvo Exeter
Thank you so much for your kind words! We are so happy to hear that Harrison was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
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