10 out of 10 for making me feel I was a valued client. The car is completely different to my last Volvo so the help I had at the handover was invaluable. Peter Welch' s attention made it a pleasant... See more
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George was so patient when we struggled with signing the on line finance with Volvo. All the staff we met at Plymouth were helpful excellent service. (good coffee)
Company replied
George was polite, friendly and had excellent knowledge regarding the car and able to answer immediately any questions we had. We were kept informed throughout the purchase by regular emails and ph... See more
Company replied
George, Iain, Matt and all the Vertu team were an absolute pleasure to deal with. Professional, knowledgeable, and put the extra effort in to delivering my car on the date agreed with no quibble. Th... See more
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Company details
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide. Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers. With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online. We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey.
Contact info
56 Oreston Road, Plymstock, PL9 7JQ, Plymouth, Devon, United Kingdom
- 0330 012 3960
4.7
Excellent
28 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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10 out of 10 for making me feel I was a valued client…
10 out of 10 for making me feel I was a valued client. The car is completely different to my last Volvo so the help I had at the handover was invaluable. Peter Welch' s attention made it a pleasant experience all round from initial contact to waving goodbye.
June 24, 2026
Unprompted review
Reply from Vertu Motors - Volvo Plymouth
Thank you for your fantastic feedback. We’re delighted to hear that you felt valued throughout the process and that Peter provided such attentive support from start to finish.
It’s great to know the handover was especially helpful as you got familiar with your new Volvo. I’ll be sure to pass on your kind words to Peter.
Kind regards,
Matthew
George at Vertu Plymouth
George was so patient when we struggled with signing the on line finance with Volvo. All the staff we met at Plymouth were helpful excellent service. (good coffee)
June 22, 2026
Unprompted review
Reply from Vertu Motors - Volvo Plymouth
Good afternoon Paul,
Thank you for your kind feedback, it’s great to hear George was so patient and that you received such helpful service from the team.
Kind regards,
Dean
Customer Service
Very insightful and knowledgeable when purchasing a new car.
June 10, 2026
Unprompted review
Reply from Vertu Motors - Volvo Plymouth
Good afternoon Kev,
Thank you for your feedback. I’m pleased to hear you found the experience insightful and knowledgeable when purchasing your new car.
Kind regards,
Dean
Great staff
Great staff--Matt and Seb were amazingly helpful, answered all my questions, sorted everything out painlessly and speedily. Very happy with the car, and will recommend this dealer to friends.
June 3, 2026
Unprompted review
Reply from Vertu Motors - Volvo Plymouth
Good afternoon Bob & Patti,
Thank you for your review. It’s great to hear that Matt and Seb were so helpful, answering all your questions and making everything quick and easy. We’re delighted you’re happy with your car and really appreciate your recommendation.
Kind regards,
Dean
Reply from Vertu Motors - Volvo Plymouth
Good afternoon,
Thank you for your review. It’s great to hear that Seb and Matt made such a positive impression — your kind words about the team in Plymouth are really appreciated.
Kind regards,
Dean
Purchase used Volvo
The whole process was a pleasure from start to finish.
George was knowledgeable, polite and very helpful.
May 28, 2026
Unprompted review
Reply from Vertu Motors - Volvo Plymouth
Thank you for your kind feedback! We’re delighted to hear that the whole process was a pleasure from start to finish.
It’s fantastic to know that George made such a positive impression with his knowledge, politeness, and helpful approach. We’ll be sure to pass your lovely comments on to him.
We really appreciate you taking the time to share your experience.
Kind regards,
Keith
Vertu Volvo Plymouth, a 10/10
I was looked after by both Seb and Matt. Saying they looked after us is an understatement.
They both went above and beyond to do everything they possibly could to help. Even after we messed them around a couple times, they did not bat an eyelash.
Matt and Seb were informative, kind, caring and genuine every step of the way. They helped and advised us through all stages and ensured everything was as perfect as can be. They are still looking after us even after our purchase.
The whole team were actually amazing, I just mainly delt with the two mentioned. I cannot recommend Vertu Volvo plymouth enough.
If you need a new car and you want a fantastic experience where you are well looked after, go see the team in the Plymouth branch. Guaranteed 10/10 experience.
May 19, 2026
Unprompted review
Reply from Vertu Motors - Volvo Plymouth
Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Matt, Seb and the team. We hope to see you again soon. Happy motoring, Selina
Got Great deal on the car
Got Great deal on the car. Thanks to George for the good Customer service. Just a note, giving the cars a quick check to make sure they had a good valeting would improve the experience.
May 2, 2026
Unprompted review
Reply from Vertu Motors - Volvo Plymouth
Good afternoon Hussen,
Thank you for your feedback. It’s great to hear you were happy with the deal and that George provided good customer service throughout. We also appreciate your comment regarding the vehicle presentation, as details like this play an important part in the overall experience.
Thank you again for taking the time to share your thoughts.
Kind regards,
Dean
Excellent
George, Iain, Matt and all the Vertu team were an absolute pleasure to deal with. Professional, knowledgeable, and put the extra effort in to delivering my car on the date agreed with no quibble. Thanks guys, 100% recommend Vertu Volvo Plymouth!
J. Musgrove
April 30, 2026
Unprompted review
Reply from Vertu Motors - Volvo Plymouth
Good morning
Thank you for your fantastic feedback. I’m really pleased to hear that George, Iain, Matt and the rest of the team made the process so smooth for you. It’s great to know their professionalism, knowledge and extra effort ensured everything was ready on the agreed date.
We really appreciate your recommendation and hope you’re enjoying your new Volvo.
Kind regards,
Dean
George was brilliant from start to…
George was brilliant from start to finish. Full of knowledge, listened and understood what I required in a car, I never felt rushed. He is a real asset to Vertu.
April 29, 2026
Unprompted review
Reply from Vertu Motors - Volvo Plymouth
Good morning Kerry,
Thank you for your review. It’s great to hear that George supported you so well from start to finish, taking the time to listen and ensure everything suited your needs without any pressure. Your feedback really highlights the positive impact he makes.
Kind regards,
Dean
Professional, calm, polite, friendly service with an impressive amount of knowledge for what they are selling.
George was polite, friendly and had excellent knowledge regarding the car and able to answer immediately any questions we had.
We were kept informed throughout the purchase by regular emails and phone calls. We had a two hour change over which made sure we would drive away confidently with the technology that was very new to us! We must have tested George’s patience but he remained calm, professional, friendly and polite throughout. After the purchase, George phoned a couple of days later to see if we had any questions.
We found the show room very calm and displayed really well so you didn’t feel intimidated when walking in (the coffee (& hot chocolate) machine were lovely).
April 24, 2026
Unprompted review
Reply from Vertu Motors - Volvo Plymouth
Hi Helen
Thank you so much for taking the time to share such a detailed and thoughtful review. We're delighted to hear that your experience was calm, professional, and friendly throughout, and that you felt well supported at every stage of the purchase.
It’s wonderful to know that George’s knowledge, patience, and approachable manner made such a positive impression. Buying a car with new technology can feel daunting, so we’re especially pleased that the extended handover helped you feel confident before driving away, and that George took the time to answer all your questions — both on the day and with a follow‑up call afterwards.
We’re also glad you found the showroom welcoming and relaxed, with an environment that made you feel comfortable from the moment you walked in (and we’re pleased the coffee and hot chocolate added to that experience too!).
Your kind comments will mean a great deal to George and the whole team. Thank you again for your feedback — it’s truly appreciated.
Kind regards
Dawn
EX30 Order & Delivery
I’ve recently taken delivery of a new Volvo EX30 from Vertu Volvo Plymouth and the whole experience has been excellent from start to finish. The process was seamless, well-managed, and completely stress-free.
George from the sales team was outstanding throughout. He communicated clearly at every stage of the order, kept me regularly updated, and made sure everything progressed smoothly. What really stood out was his support even after handover—he was quick to respond and very helpful with any follow-up questions.
A genuinely first-class service and a great buying experience. I would highly recommend.
March 23, 2026
Unprompted review
Reply from Vertu Motors - Volvo Plymouth
Thank you for taking the time to share such a detailed review. We’re delighted to hear that your experience at Vertu Volvo Plymouth was excellent from start to finish. It’s wonderful to know the process felt seamless, well-managed, and stress-free.
Your kind comments about George are greatly appreciated. We’re pleased that his clear communication, regular updates, and continued support after handover made such a positive impact. We’ll be sure to pass along your feedback to him.
We’re thrilled you had a first-class experience and truly appreciate your recommendation.
Kind regards,
Matthew
Virtu Volvo buying.
Easy, no fuss process to purchase the Volvo, and the salesman George was excellent.
March 17, 2026
Unprompted review
Reply from Vertu Motors - Volvo Plymouth
Thank you, Roger, for taking the time to leave this excellent 5‑star review.
We’re delighted to hear that your Volvo purchase was an easy, no‑fuss experience at Volvo Plymouth. It’s great to know that George provided excellent support throughout the process — your kind feedback will mean a lot to him and the team.
If there’s anything more we can help you with, please don’t hesitate to get in touch.
Kind regards,
Liza
Reply from Vertu Motors - Volvo Plymouth
Hi Steve,
Thank you for your great 5‑star review. We’re really pleased to hear that you found the staff at Volvo Plymouth helpful. Your feedback is very much appreciated by the team.
Thanks again for taking the time to leave your review.
Kind regards,
Liza
Great service from George Burke
Great service from George Burke who was very friendly, knowledgeable and helpful throughout. Volvo were offering some great deals with a really competitive PCP interest rate. The XC40 ultra is a fantastic car and ticks all the boxes. The Plymstock site may be small in comparison to other dealers, but effective all the same.
March 1, 2026
Unprompted review
Reply from Vertu Motors - Volvo Plymouth
Hi Charles,
Thank you for taking the time to leave such a brilliant 5‑star review. We’re delighted to hear that George provided friendly, knowledgeable and helpful service throughout your experience — he’ll be so pleased to receive your feedback.
It’s great to know that the competitive Volvo offers and PCP rates stood out to you, and that your new XC40 Ultra is ticking all the boxes. It’s a fantastic choice, and we hope you enjoy every moment behind the wheel.
We also appreciate your kind words about our Plymstock site — while smaller, we’re glad the team delivered an effective and positive experience.
Thank you again for choosing us.
Kind regards,
Liza
Great experience
Great experience, George couldn’t have been more helpful and knowledgeable.
February 27, 2026
Unprompted review
Reply from Vertu Motors - Volvo Plymouth
Hi Georgina,
Thank you for the lovely 5‑star review. It’s great to hear you had such a positive experience and that George was so helpful and knowledgeable throughout — he’ll be really pleased with your feedback.
Kind regards,
Kerry
Great service
Great service from efficient and knowledgable sales staff.
February 20, 2026
Unprompted review
Reply from Vertu Motors - Volvo Plymouth
Good afternoon Ian,
Thank you for your review. I’m really pleased to hear that you received great service from the team and found the sales staff efficient and knowledgeable. It’s always good to know the experience was a positive one.
Kind regards,
Dean
Reply from Vertu Motors - Volvo Plymouth
Thank you, Ed, for sharing such a fantastic 5‑star review. We're really pleased to hear you received great service and found the team’s knowledge so helpful.
Your recommendation means a lot to us, and we hope to welcome you back to Volvo Plymouth again in the future. Kind regards, Kerry
Received wonderful service at the Vertu…
Received wonderful service at the Vertu Volvo Plymouth branch thanks to Kyle Richardson; who was friendly, efficient and professional and made the process of buying our new car a pleasure. He’s an asset to the team there!!
January 16, 2026
Unprompted review
Reply from Vertu Motors - Volvo Plymouth
Thank you so much for your kind words! We are so happy to hear that Kyle was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Vertu Volvo Plymouth
From the minute I parked up in the parking spot, they were welcoming & attentive. I explained what I was looking for, & they were very good to show me around. I found the car that ticked all my boxes. I was then sat down given a coffee & chatted about the next stage of the buying process. They looked around my car for part exchange & asked questions about my car. I was taken out for a test drive where we had a good route to drive the car. The value of my car was finalized whilst I was out. I was explained in detail all the forms that needed filling in. The car was ready for me to pick up in a great time scale that suited me. On collecting the car, time was spent going through all car controls which I really appreciated. It was a very smooth process & I am extremely grateful.
Excellent service from start to finish.
December 18, 2025
Unprompted review
Reply from Vertu Motors - Volvo Plymouth
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
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