VERVE Fitness Reviews 

3,126
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the team is extremely helpful, highly knowledgeable, and always ready to go the extra mile to provide outstanding support during purchases. People also love the gym gear, noting that the commercial products are heavy duty, solid, and look amazing in their workout spaces. Some reviewers were not happy with minor product details, mentioning specific issues like fitting machine feet, dealing with excess packaging materials, or noticing rough surfaces. A few individuals also experienced challenges regarding overall product stability, receiving faulty items, or encountering poor customer service experiences.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable about their products.... See more

Product

People report positive experiences with product, highlighting top-notch quality and great value for money... See more

Customer service

Clients share positive opinions on customer service, consistently praising the helpful, prompt, and... See more

Service

Customers consistently note positive experiences with service, highlighting prompt communication and helpful... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items are sturdy and well-designed.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cameron took my messaging late in the evening to help me sort out the best bundle for my gym and had no hesitation in swapping items in and out and advising on what was entry, mid and top level... See more

Company replied

Rated 5 out of 5 stars

The commercial half rack is next level. It's well grounded, extremely sturdy and stands stately awaiting abuse. I've wanted this for years and finally had the funds to purchase it along with the... See more

Company replied

Rated 5 out of 5 stars

Quick delivery, great kettlebell. The only thing I'd recommend is a light sanding around the paint stripes to remove the small ridge as well as a light sand overall, I noticed a tiny sharp point on th... See more

Company replied

Rated 5 out of 5 stars

I purchased the Tori rack with weights included some accessories. Peter was excellent with his customer service and communication. The website is informative.and visually appealing with great vide... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. Fitness Equipment Wholesaler
  3. Sporting Goods Store

About VERVE Fitness

Written by the company

We are not an ordinary company. We believe in making a real lasting difference.

We are a brand run by athletes, designing premium fitness equipment tested by athletes to help athletes perform at their best. 

Every person at VERVE has a passion for fitness and works out regularly. We strive to live by the VERVE Values and we love making our customers happy.

Our customers returning to buy from us again and again is the reason we are privileged to come to a job we love every day.

You are welcome to visit our new showroom at 4 Dalton Street, Upper Coomera, QLD, 4209 or phone us on 1300 1947 48 and see for yourself why we are Australia's #1 Fitness Equipment Brand.

Why Shop with VERVE?

PREMIUM PRODUCT QUALITY
We know quality is crucial to you and we only put our name on quality equipment.

OUTSTANDING CUSTOMER SERVICE
We are here to serve and aim to provide you with outstanding customer service. Our response time on messenger is usually less and 15 minutes and response quickly to emails on team@vervefitness.com.au Check out some of our customer reviews.

FAST DELIVERY AUSTRALIA WIDE
We hold our own stock in our own large warehouse. For in stock items we aim to dispatch orders received before 12pm (QLD) on the same day.

14 DAY MONEY BACK GUARANTEE
We want you to be delighted with your purchase from VERVE and offer you a 14 day money back guarantee. See here for further details.

INTEREST FREE FINANCE
Click here to see our financing options

INSTALLATION SERVICE AVAILABLE
We can arrange your installation. Let us know what you need.

FREE 3D GYM DESIGN & PLANNING
Need helping planning your gym? We're here to help you. Call us on 1300 1947 48
or email team@vervefitness.com.au with details on what you're looking for and we'll  create a free 3D Gym Plan for you.

We know that there are many other good suppliers where you can find fitness equipment. With this in mind, we constantly strive to offer you the best equipment, value and service available to help you and your fitness goals. We can supply throughout Europe or Worldwide and we are thankful each and every time you trust us with your business.

In your service,

Team VERVE

CHECK OUT OUR TEAM

 Our Role is to Serve our Customers

Our Promise

Same Day Dispatch!

Same Day Dispatch!
SAME DAY DISPATCH ON ORDERS BEFORE 12PM | 14 DAY MONEY BACK PROMISE | BUY NOW, PAY LATER & FINANCING OPTIONS

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(3,126)

179 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great price

Great price, terrific service, highly recommended all round!

June 5, 2026
VERVE Fitness logo

Reply from VERVE Fitness

Hi Craig,

Thanks for the recommendation! We're glad you had a great experience and appreciate your support.

Team VERVE

Rated 2 out of 5 stars

Nearly $40 postage on $40 worth of…

Nearly $40 postage on $40 worth of bands is a bit much.

June 6, 2026
VERVE Fitness logo

Reply from VERVE Fitness

Thanks for your feedback, Terry.

We can certainly understand your frustration when the shipping cost comes close to the value of the item itself.

We appreciate you taking the time to share your experience and will pass your feedback on as we continue reviewing our freight options and carrier network.

Thanks again for your support.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Quick responses, easy to deal with and Went above and beyond to help me with my purchase even outside normal hours! Can’t recommend enough!

June 2, 2026
VERVE Fitness logo

Reply from VERVE Fitness

Hi Demi,

Thank you for the kind words! We're always happy to help and are glad we could make the process smooth and easy for you.

Team VERVE

Rated 5 out of 5 stars

Excellent service from Blair and Dan

Excellent service from Blair and Dan. It was great to be able to visit a showroom and see the equipment.
Dan’s product knowledge was great and to have options made our choices easier.

May 31, 2026
VERVE Fitness logo

Reply from VERVE Fitness

Hi Heather,

Thank you for your review! We'll be sure to pass your feedback on to Blair and Dan. We're glad the showroom visit and product advice helped you make the right choice.

Team VERVE

Rated 5 out of 5 stars

Great customer service.

Seb McCole did his best to help throughout the research and purchase process. Great customer service.

May 30, 2026
VERVE Fitness logo

Reply from VERVE Fitness

Hi Luke,

Thanks for taking the time to leave a review. We'll pass your feedback on to Seb. Great to hear he was able to help throughout your journey with us.

Team VERVE

Rated 5 out of 5 stars

Blair was excellent

Blair was excellent. Great service!!

May 29, 2026
VERVE Fitness logo

Reply from VERVE Fitness

Hi Spencer,

Thanks for the review! We'll make sure Blair sees your feedback. Glad he was able to help.

Team VERVE

Rated 5 out of 5 stars

Great Kettlebell

The website was easy to navigate making the product easy to find. Checking out was easy. The delivery was reasonably fast and the kettlebell was everything I hoped it would be (high quality, excellent condition, good packaging)

May 25, 2026
VERVE Fitness logo

Reply from VERVE Fitness

Hi Pete,

Thanks for the review! Glad you found the website easy to use and that the kettlebell lived up to expectations. Enjoy the new addition to your training.

Team VERVE

Rated 5 out of 5 stars

Amazing service

Amazing service! So helpful and gets back to you so quickly with any questions or queries you have and will accommodate whatever you need! I never review but I’m so happy with the service from the Verve team!!

May 26, 2026
VERVE Fitness logo

Reply from VERVE Fitness

Hi Tayla,

Thank you for the kind words! We really appreciate you taking the time to leave a review, especially if it's not something you normally do. We're glad our team could help and make the experience a great one.

Team VERVE

Rated 5 out of 5 stars

At this point in time as I just ordered…

At this point in time as I just ordered the service is spot on just need the product now so I can review further thank you

May 21, 2026
VERVE Fitness logo

Reply from VERVE Fitness

Hi Darryl,

Thanks for the review! We're pleased to hear the ordering process has been smooth so far. We look forward to getting your order to you and hearing what you think once it's arrived.

Team VERVE

Rated 5 out of 5 stars

Top service

Good responsiveness from the Verve team. Quality gear and fast shipping.

May 20, 2026
VERVE Fitness logo

Reply from VERVE Fitness

Hi Jake,

Thanks for the review! Great to hear you were happy with the responsiveness of the team, the quality of the equipment, and the fast delivery.

Team VERVE

Rated 5 out of 5 stars

Straightforward ordering and responsive…

Straightforward ordering and responsive team.

May 16, 2026
VERVE Fitness logo

Reply from VERVE Fitness

Hi Ray,

Thanks for the feedback!

Glad to hear the ordering process was smooth and that the team was responsive throughout. We appreciate the support.

Team VERVE

Rated 5 out of 5 stars

Amazing customer support provided by…

Amazing customer support provided by Peter and the team at Verve to provide exactly what I was after with my new Sauna

May 11, 2026
VERVE Fitness logo

Reply from VERVE Fitness

Hi Tyrone,

Thank you for the great feedback!

Peter and the team will really appreciate the shoutout. We’re glad we could help you find the right sauna setup and make the process smooth from start to finish.

Enjoy the new sauna!

Rated 5 out of 5 stars

Chris responded to my request for…

Chris responded to my request for assistance and helped me out with pricing. Appreciated the professionalism and speed of support

May 6, 2026
VERVE Fitness logo

Reply from VERVE Fitness

Hi Brett,

Thanks for the great feedback.

Chris will really appreciate the shoutout. Glad we could help out quickly and make the process smooth for you.

We appreciate the support.

Team VERVE

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, honest and recommend what suited our business

April 30, 2026
VERVE Fitness logo

Reply from VERVE Fitness

Hi Cris,

Really appreciate you taking the time to share this.

Being easy to work with and giving honest, practical recommendations is exactly what we aim for, especially when it comes to setting businesses up with the right equipment.

Glad we could help you find what suited your space and we’re here anytime you need support as things grow.

Team VERVE

Rated 5 out of 5 stars

I’ve been in communications with Seb…

I’ve been in communications with Seb from Verve, and he’s been truly helpful with our fit out options and his transparency is very refreshing! A true gentleman and very helpful!
Highly recommended!

April 30, 2026
Unprompted review
VERVE Fitness logo

Reply from VERVE Fitness

Hi Matt,

Thank you so much for the kind words, we really appreciate you taking the time to share this.

Seb will be stoked to hear this, he puts a huge focus on making sure everything is clear, honest and tailored to what actually works for each fit out.

We’re excited to be part of your setup and look forward to helping you bring it all together. If you need anything at any stage, we’re here to help.

Thanks again for the recommendation, it means a lot.

Team VERVE

Rated 5 out of 5 stars

Dan was great

Dan was great, prompt and good communication, very helpful and would highly recommend.

April 27, 2026
VERVE Fitness logo

Reply from VERVE Fitness

Hi Karen, Thanks so much for the great feedback, we really appreciate it.

Awesome to hear Dan looked after you and kept everything clear and moving smoothly. We’ll make sure he sees this.

If you need anything else in future, we’re here to help.

Rated 5 out of 5 stars

A very easy transaction with excellent…

A very easy transaction with excellent customer service. The order was processed and dispatched on the same day and delivered the next day. Highly recommended 👍

April 23, 2026
VERVE Fitness logo

Reply from VERVE Fitness

Hi Darron, Thanks so much for the great feedback, we really appreciate it.

Love hearing everything moved quickly from order to delivery, that’s exactly the experience we aim to deliver every time.

If you need anything else down the track, we’ve got you!

Rated 5 out of 5 stars

fast prompt friendly service

The team were all very helpful and happy and they were very fast to respond to my request.

April 23, 2026
VERVE Fitness logo

Reply from VERVE Fitness

Hi Kylie, Thanks so much for the feedback, we really appreciate it.

Great to hear the team looked after you and kept things moving quickly, that’s exactly what we aim for.

If there’s anything else you need down the track, we’ve got you.

Rated 5 out of 5 stars

Great experience

I visited their facility to purchase some compression boots. Being greeted at the door with a handshake and an introduction was an unexpected but pleasant surprise. Answered all my questions, easy transaction. Cannot fault.

April 20, 2026
VERVE Fitness logo

Reply from VERVE Fitness

Hi Aaron, Thank you for sharing this, we really appreciate it!

That’s exactly the experience we aim to deliver from the moment you walk through the door to making sure you leave with the right setup.

Great to hear the team looked after you and made the process easy.

If you ever need anything else down the track, we’re here to help.

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