Mathew provided same day response to my enquiry to collect and recycle a hefty treadmill running machine. This he followed through to arrange next day pick up by a very pleasant chap. All went so sm... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Matthew was really helpful from start to finish, and I'm really happy with today’s collection! Freddie, the driver, was friendly, polite, and arrived right within the time slot I was texted this morn... See more
Company replied
They collected a sofa and chairs from my mother on my behalf which whilst seemingly a simple job took over 2 hours to get out of the building and room !! The people were helpful and polite and made... See more
Company replied
Great service! Quick, efficient and amazing value! Enquired on saturday and got a call back to arrange collection within an hour of my initial enquiry. Booked in for collection the following wednesda... See more
Company replied
Company details
- Garbage Collection Service
- Garbage Dump
- Garbage Dump Service
- House Clearance Service
- Waste Management Service
Written by the company
Who We Are - At Very Clear, we’re more than just a clearance company — we’re a team on a mission to make waste removal greener, fairer, and clearer for everyone. We’re a UK-based, fully in-house team of friendly professionals who take pride in doing things properly — no outsourcing, no surprises, and no cutting corners. From furniture and appliance removal to full house clearances, we combine reliable service with eco-friendly practices to give your unwanted items a second life. We’re proud to be a fully licensed tier 1 waste carrier (CBDU512335) and even prouder of the trust our customers place in us. What We Do - We help people and businesses clear space without harming the planet. Whether you need a single sofa collected, a kitchen appliance taken away, or a whole house cleared, Very Clear is here to do it quickly, professionally, and ethically. We offer fixed, transparent pricing, same-day collections, and a simple, no-fuss booking process. Our in-house teams lift, load, and responsibly dispose of all items — with 99% being recycled or upcycled — so you don’t have to worry about a thing. No hidden charges. No shady subcontractors. Just very clear service from start to finish. Why We Do It - Because waste shouldn’t cost the earth — literally. We started Very Clear to challenge the industry’s reputation for hidden fees, shady operators, and landfill-heavy practices. We believe in doing the right thing: for our customers, our team, and the planet. Every piece of furniture reused or recycled, every appliance recycled, and every collection carried out with care is a step toward a cleaner, more conscious future. That’s why we’re committed to eco-first practices, transparent pricing, and in-house teams you can trust — because waste clearance should be part of the solution, not the problem.
Contact info
Unit 1 Shalstone Gain Drier , MK18 5DZ, Buckingham, United Kingdom
- 0800 009 6820
- sales@veryclear.co.uk
- veryclear.co.uk
4.7
Excellent
139 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not reliable company
We bought a sofa and the cashier gave us a leaflet from VeryClear. Husband went online requested and paid for the service. We haven't heard from them since and now they are playing "hide & seek". Totally disgrace.
March 25, 2026
Unprompted review
Not "Very Clear" to this Old Boy!
I chose this Company for disposal of an old treadmill as they stated they were registered waste carriers and their reviews looked good. I have had a poor experience. Having given them all my personal details, I received an email yesterday saying that I would be contacted within 2 hours; this never happened. This morning I emailed them asking for a collection day and they replied asking for photos, which I promptly sent. Still no reply late afternoon. By my 3rd email and no further contact from them, my patience expired so I cancelled the order.
I have since been told that they have an unexpected
family tragedy If I had known this at the start, my attitude would have been totally different, more caring. I have since arranged removal of the item by another firm and have now upgraded my review.
February 26, 2026
Unprompted review
Reply from Very Clear
Thank you for updating your review, and firstly, please accept our sincere apologies for your initial experience.
You were absolutely right to expect timely communication, especially after being advised you would be contacted within two hours. On this occasion, we fell short of our usual standards, and we completely understand your frustration.
As mentioned, we unfortunately experienced an unexpected family tragedy which impacted our response times. That said, we recognise that this was not communicated clearly at the outset, and for that we are truly sorry.
We are grateful for your understanding after learning the circumstances, and we genuinely appreciate you taking the time to revise your review. Transparency, professionalism, and reliability are extremely important to us, which is reflected in our customer feedback, and we regret that your experience did not initially reflect this.
We wish you all the very best and thank you again for your understanding.
Because waste shouldn’t cost the Earth.
Regards,
Very Clear
www.veryclear.co.uk
Email: sales@veryclear.co.uk
Tel: 0800 009 6820
No service provided
I booked a collection back in November 25 for a mattress as I didn't want it to go to landfill. I received an email after placing my order to ask when I wanted collection to which I replied as soon as possible. I then heard nothing else after that for the next 3 months. I emailed and called numerous times with no response until I finally gave up and decided to cancel my order for collection. Funnily enough I then received a response by email to confirm the cancellation. Bizarre.
I would not recommend this company to anyone due to lack of communication plus I didn't actually receive any service at all which has left me very disappointed. Poor.
February 9, 2026
Unprompted review
They arrived as scheduled
They arrived as scheduled, were courteous, and efficiently moved the sofa from its original spot. Completed all their tasks professionally.
February 12, 2026
Unprompted review
Reply from Very Clear
Thank you so much for your kind review.
We’re really pleased to hear that the team arrived as scheduled, were courteous, and carried out the sofa removal efficiently and professionally. That’s exactly the standard we aim to deliver every time.
We truly appreciate you taking the time to share your experience, and thank you for choosing Very Clear.
Regards,
Very Clear
www.veryclear.co.uk
Email: sales@veryclear.co.uk
Tel: 0800 009 6820
Removal of sofas
Removal of sofas
The team turned up on time and dealt with everything very efficiently and quickly, amd even took a couple of extra items that I had forgotten, and I paid them on the day in cash. Very good service and I will definitely use you again in future. Thank you so much!!,
January 21, 2026
Reply from Very Clear
Thank you so much for your fantastic review!
We’re delighted to hear the team arrived on time and handled everything efficiently and quickly for you. It’s great to know they were able to take the extra items as well, we always try to be as helpful and flexible as possible on the day.
We truly appreciate your kind words and your support, and we look forward to helping you again in the future.
Because waste shouldn’t cost the Earth.
Regards,
Very Clear
www.veryclear.co.uk
Email: sales@veryclear.co.uk
Tel: 0800 009 6820
The service provided was excellent
The service provided was excellent. They communicated effectively while scheduling the pickup and made every effort to accommodate my schedule constraints. The team was friendly, and I would definitely suggest them to others.
January 9, 2026
Unprompted review
Reply from Very Clear
We’re delighted to hear you found our service excellent and that our communication and scheduling worked well around your availability. We always aim to be flexible and make the process as smooth as possible for our customers.
It’s also great to know the team made a positive impression — we’ll be sure to pass on your kind comments.
Thank you for recommending us, it really means a lot to our family-run business.
Because waste shouldn’t cost the Earth.
Regards,
Very Clear
www.veryclear.co.uk
Email: sales@veryclear.co.uk
Tel: 0800 009 6820
Great Service
Mathew provided same day response to my enquiry to collect and recycle a hefty treadmill running machine. This he followed through to arrange next day pick up by a very pleasant chap. All went so smoothly. Cost transparent, no up front charges, after pick-up payment process so simple. Really great service and I would recommend.
December 18, 2025
Reply from Very Clear
Thank you so much for your fantastic review.
We’re really pleased to hear everything went smoothly from your initial enquiry through to the treadmill collection. We pride ourselves on quick responses, clear communication, and transparent pricing, so it’s great to know that reflected in your experience.
We’ll be sure to pass your kind comments on to Mathew and the team.
Thank you for your recommendation and for choosing Very Clear, we truly appreciate your support.
Because waste shouldn’t cost the Earth. 🌍
Regards,
Very Clear
www.veryclear.co.uk
Email: sales@veryclear.co.uk
Tel: 0800 009 6820
The two men arrived on time and were…
The two men arrived on time and were very quick and polite.
December 8, 2025
Reply from Very Clear
Thank you for your review! We're really pleased to hear the team arrived on time and that you found them quick and polite. We appreciate you choosing us and are always here if you need us again!
Regards,
Very Clear
www.veryclear.co.uk
Email: sales@veryclear.co.uk
Tel: 0800 009 6820
First time customer
First time customer, Matt helped me with everything I was asking, very patient with me. I was very appreciative and made me feel comfortable with the service. The men that came to collect were a little reserved but I can't complain about that, rather that than loud and bolshy. Pleased I chose them. Thank you.
November 27, 2025
Reply from Very Clear
Thank you for your thoughtful review! We’re really pleased to hear that your first experience with us was a positive one and that Matt was patient and helpful in answering all your questions. We’re glad the team made you feel comfortable on collection a polite and respectful service is exactly what we aim to provide.
We truly appreciate you choosing Very Clear and are delighted to hear you were pleased with the service. Thank you again!
Regards,
Very Clear
www.veryclear.co.uk
Email: sales@veryclear.co.uk
Tel: 0800 009 6820
Quick to reply to initial enquiry
Quick to reply to initial enquiry. Good communication. Removal team were friendly, efficient and on time.
December 8, 2025
Reply from Very Clear
Thank you for your great review! We're really pleased to hear you received a quick response, clear communication, and that the removal team were friendly, efficient and on time. We appreciate you choosing us and are always here if you need us again!
Regards,
Very Clear
www.veryclear.co.uk
Email: sales@veryclear.co.uk
Tel: 0800 009 6820
Reply from Very Clear
Thank you for your lovely review! We're really pleased to hear you received excellent service and found the team helpful, as always. We truly appreciate your continued support and are always here whenever you need us!
Regards,
Very Clear
www.veryclear.co.uk
Email: sales@veryclear.co.uk
Tel: 0800 009 6820
Great service
Great service. Took care of my property when removing a sofa
Well priced and would happily use again
December 1, 2025
Reply from Very Clear
Thank you for your review! We're really pleased to hear you were happy with the service and that the team took good care of your property while removing the sofa. We appreciate you choosing us and are always here if you need us again!
Regards,
Very Clear
www.veryclear.co.uk
Email: sales@veryclear.co.uk
Tel: 0800 009 6820
Excellent service at an agreed price…
Excellent service at an agreed price would use again.
November 28, 2025
Reply from Very Clear
Thank you for your review! We're really pleased to hear you were happy with the service and agreed pricing. We appreciate your feedback and would be more than happy to help again in the future!
Regards,
Very Clear
www.veryclear.co.uk
Email: sales@veryclear.co.uk
Tel: 0800 009 6820
Great service
Great service. Good communication when arranging the collection and tried their best to fit in with my time limitations.
Friendly company, would recommend.
November 29, 2025
Reply from Very Clear
Thank you for your lovely review! We're really pleased to hear the communication was smooth and that we were able to work around your time limitations. It's great to know you found the team friendly and the service reliable. We truly appreciate your recommendation!
Regards,
Very Clear
www.veryclear.co.uk
Email: sales@veryclear.co.uk
Tel: 0800 009 6820
Collection - excellent service
Prompt, helpful, efficient communication and service overall. Perfect. Loved the fact it was only a 2 hour collection window. Would highly recommend. Love the fact most stuff gets recycled rather than landfill.
November 29, 2025
Reply from Very Clear
Thank you for your fantastic review! We're really pleased to hear you found the communication prompt and helpful, and that the overall service was efficient. Our free 2-hour collection window is something we’re proud to offer, so it’s great to know it made a difference for you.
We’re also delighted that you value our recycling-first approach — reducing landfill is a big part of what Very Clear stands for. Thank you for your kind words and recommendation!
Regards,
Very Clear
www.veryclear.co.uk
Email: sales@veryclear.co.uk
Tel: 0800 009 6820
Reply from Very Clear
Thank you for your review! We're really pleased to hear you were happy with the service and would recommend us. We appreciate your support and are always here if you need us again!
Regards,
Very Clear
www.veryclear.co.uk
Email: sales@veryclear.co.uk
Tel: 0800 009 6820
Very polite and friendly guys
Very polite and friendly guys, even carried a delivery in for me which was struggling with. Top class service I will definitely use them again
November 29, 2025
Reply from Very Clear
Thank you for your wonderful review! We're really pleased to hear the team were polite, friendly and happy to help with your delivery as well. It’s great to know they went the extra mile — top-class service is exactly what we aim for. We truly appreciate your kind words and would be delighted to help again in the future!
Regards,
Very Clear
www.veryclear.co.uk
Email: sales@veryclear.co.uk
Tel: 0800 009 6820
Absolutely amazing
Absolutely amazing, incredible they were so quick and amazing too kind regards Mr. Lunnon.
November 29, 2025
Reply from Very Clear
Thank you for your amazing review, Mr. Lunnon! We're really pleased to hear the team were quick and that you were happy with the service. We truly appreciate your kind words and are always here if you need us again!
Regards,
Very Clear
www.veryclear.co.uk
Email: sales@veryclear.co.uk
Tel: 0800 009 6820
Reply from Very Clear
Thank you for your review! We're really pleased to hear you were happy with the pickup drivers and the service provided. We appreciate you choosing us and are always here if you need us again!
Regards,
Very Clear
www.veryclear.co.uk
Email: sales@veryclear.co.uk
Tel: 0800 009 6820
You was fully booked but fitted me in
You was fully booked but fitted me in for next day . Even after a van broke down on motorway you still managed to get a crew to come out after 9.30pm.Then they hit a snag doors wouldn't go thru frame of door so they broke up the sofas and took them away.Thanks to family and team job well done
November 27, 2025
Reply from Very Clear
Thank you for your incredible review! We're really pleased we were able to fit you in the very next day, even though our schedule was fully booked. When one of our vans broke down on the motorway, the team worked hard to make sure we still got a crew out to you even after 9:30pm so your collection could go ahead as promised.
Tight door frames can be tricky, but we're glad the team were able to dismantle the sofas safely and get everything removed for you without delay. We truly appreciate your patience, understanding and kind words — and we’re grateful for the support from your family on the day too.
Thank you again for choosing us.
Regards,
Very Clear
www.veryclear.co.uk
Email: sales@veryclear.co.uk
Tel: 0800 009 6820
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.