Hug Life  Reviews 4,206

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 715 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the competitive pricing, the smooth user experience, and the clear explanations provided, ensuring they understand all options.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the helpfulness,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

Service

Clients share positive opinions on service, consistently highlighting the helpfulness and efficiency of the... See more

Price

Reviewers mention positive feedback about price. Customers consistently report securing affordable policies... See more

User experience

People report positive experiences with the user experience. Many customers highlight the friendly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke with Kelly today for an annual review on my life insurance to make sure all my needs were still covered and I was getting the best deal. She spent time looking at the different policies for me... See more

Rated 5 out of 5 stars

I had a conversation with a lovely young man called Oliver Wilson. He was very knowledgeable and gave my various options on the choice of life insurance policies that might suit me. He phoned when h... See more

Rated 5 out of 5 stars

I had a really great experience with Kelly Hough arranging my life insurance. From start to finish she was professional, patient, and explained everything in a way that actually made sense, which... See more

Rated 5 out of 5 stars

I spoke with William Redgrave, who was really nice, professional and helpful. He explained all of my options, making sure all of my needs were covered and more accurate than my current policy, with a... See more


Company details

  1. Insurance Broker
  2. Income Protection Insurance Company
  3. Life Insurance Agency

Written by the company

Specialists in Financial Protection Products


Contact info

5.0

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Will was really polite

Will was really polite , also very understanding, explained some of the more in depth questions really well making it easier to give more accurate answers , he should be a manager

January 8, 2026
Unprompted review
Rated 4 out of 5 stars

Fantastic so far

Fantastic so far, I can’t believe it that anyone could make me change my mind and ditched my switch my insurance provider, you have done well( I guess your name is Cameron) thank you for your patience and i look forward to huglife to actually proof better

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent staff.

Great service, everything was clearly explained. Great follow up and most notably warm, down to earth and competent staff. Kelly was excellent!

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Laura Niles has been amazingly helpful…

Laura Niles has been amazingly helpful and so patient with me. I’ve had circumstances change over the last year and she regularly checked in to ensure timing was right, making sure she was able to recommend the right products for me and my situation. She was very clear in articulating my options and advising me on certain products, helping me to understand exactly what I needed.
Would definitely recommend!

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Laura Niles was brilliant

Laura Niles was brilliant! Was very patient with me and took her time to explain everything to me and more importantly understood my needs and ended up securing me a plan which includes way more than I expected, and all at a very reasonable price too. Highly recommend!

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

I spoke with William Redgrave

I spoke with William Redgrave, who was really nice, professional and helpful. He explained all of my options, making sure all of my needs were covered and more accurate than my current policy, with a bonus that I saved money changing policies. Excellent service, thank you

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

had a really good experience setting up…

had a really good experience setting up my life insurance. Everything was explained clearly, the process was straightforward, and I never felt rushed or pressured at any point. It gave me real peace of mind knowing I was making the right decision, and the whole setup was much easier than I expected. Great service from start to finish I’d definitely recommend to anyone looking to put life insurance in place

January 7, 2026
Unprompted review

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