Hug Life  Reviews 4,208

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 715 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the competitive pricing, the smooth user experience, and the clear explanations provided, ensuring they understand all options.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the helpfulness,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

Service

Clients share positive opinions on service, consistently highlighting the helpfulness and efficiency of the... See more

Price

Reviewers mention positive feedback about price. Customers consistently report securing affordable policies... See more

User experience

People report positive experiences with the user experience. Many customers highlight the friendly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke with Kelly today for an annual review on my life insurance to make sure all my needs were still covered and I was getting the best deal. She spent time looking at the different policies for me... See more

Rated 5 out of 5 stars

I had a conversation with a lovely young man called Oliver Wilson. He was very knowledgeable and gave my various options on the choice of life insurance policies that might suit me. He phoned when h... See more

Rated 5 out of 5 stars

I had a really great experience with Kelly Hough arranging my life insurance. From start to finish she was professional, patient, and explained everything in a way that actually made sense, which... See more

Rated 5 out of 5 stars

I spoke with William Redgrave, who was really nice, professional and helpful. He explained all of my options, making sure all of my needs were covered and more accurate than my current policy, with a... See more


Company details

  1. Insurance Broker
  2. Income Protection Insurance Company
  3. Life Insurance Agency

Written by the company

Specialists in Financial Protection Products


Contact info

5.0

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Attentive

Worked around our busy work schedule to get hold of us and went out of their way to ensure they could speak to us both together

Big thanks to Jason Wong for all his help and knowledge

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Worth the time investment

Big thank you to Cameron McFarlane for his help over our last two calls. Thanks to him my husband and I have a new life insurance and critical illness cover that is perfect for our needs and saved us money on our existing policies. He was patient in taking me though everything required and had a great sense of humour, which always helps on these long calls. A credit to the company and the team thank you Cameron

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend, spoke to Laura, while she helped me pick apart a better deal for me. Very friendly, easy to talk to and only looking for the best service for her customer. Thank you Laura for your help

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Cameron was great

Cameron was great today talked me through everything also sorted my trustee that was nice and and easy and got better plan fkr same price very pleased

January 23, 2026
Unprompted review
Rated 1 out of 5 stars

Unnecessary attitude

I was concerned this company was a scam as I was contacted by a scammer recently. As a result I have been more alert to calls from companies, especially if they are calling from a mobile number.

I called them to express my concern that this may be a scam, as my life insurance company also agreed that it might be.

I politely asked for my contact details to be removed, and was promptly met with unnecessary attitude regarding my concern. Even if it's not a scam, there's no need for attitude.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic expert insurance advice and guidance.

I spoke to Will at Hug Life today. He offered expert advice and guidance in tailoring my policies to my individual and family needs. Extremely satisfied and happy with the fantastic customer service he provided. Highly recommend this company for all your Insurance needs. Will provided improved policies with extra bonuses and saved me money simultaneously . Fabulous thank you!! 🤩 🌟🌟🌟🌟🌟

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Jason Wong

Jason Wong, brilliant person. Have all his time to a dunce like me... Answered all my questions no matter how much I repeated them... Gave me something I can afford and made sure I remained in budget... He needs a pay rise, higher job role... I only want Jason dealing with my policy...

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Will was really polite

Will was really polite , also very understanding, explained some of the more in depth questions really well making it easier to give more accurate answers , he should be a manager

January 8, 2026
Unprompted review

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