Hug Life  Reviews 4,201

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 725 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting that advisors are knowledgeable, patient, and take the time to clearly explain all options without pressure. The service provided is frequently described as excellent, with consumers appreciating the efficiency and ease of the overall process. Reviewers are particularly impressed with the ability of the staff to find suitable policies at reasonable prices, often saving them money while providing better coverage. The user experience is consistently reported as straightforward and reassuring.

What people talk about most

Staff

Consumers find staff to be positive. Many reviewers praise the staff for being helpful, knowledgeable, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of the team.... See more

Price

Customers had positive experiences with price, often finding affordable policies and better deals. Many... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently highlight the helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke with Kelly today for an annual review on my life insurance to make sure all my needs were still covered and I was getting the best deal. She spent time looking at the different policies for me... See more

Rated 5 out of 5 stars

I had a conversation with a lovely young man called Oliver Wilson. He was very knowledgeable and gave my various options on the choice of life insurance policies that might suit me. He phoned when h... See more

Rated 5 out of 5 stars

I had a really great experience with Kelly Hough arranging my life insurance. From start to finish she was professional, patient, and explained everything in a way that actually made sense, which... See more

Rated 5 out of 5 stars

I had a call with Jason Wong, and he reviewed my cover which needed updating due to me recently having a baby. Jason went through everything thoroughly and found the cover at a reasonable price. I a... See more


Company details

  1. Insurance Broker
  2. Income Protection Insurance Company
  3. Life Insurance Agency

Written by the company

Specialists in Financial Protection Products


Contact info

5.0

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent service - great personalized experience

Had an amazing experience after struggling to get the right cover. Helen @Hug Life went above and beyond to ensure I received the cover I needed. I would strongly recommend to anyone who wants the right life cover without fears they are going to be pressured into taking out a policy that doesn’t fit their needs.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Better deal

Very thankful that a lad called Oliver from hug life rang me when he did as I’ve been wanting to sort a better life insurance out. He told me he could help me receive a better deal and that I did. He made sure I understood it all and was there to help along the way, nice one mate.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

I had a call with Jason Wong, and he reviewed my cover which needed updating due to me recently having a baby.
Jason went through everything thoroughly and found the cover at a reasonable price. I also struggled to find some information whcih was required and Jason advised that he would give me time to find the info and would call me back the following week. Jason followed through on this and we managed to get everything completed. Great service overall and really happy.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service @ HugLife

William our advisor was really helpful went through all the options for us and got us cover for all our needs in our budget. Couldn’t be happier!

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience all round

Great experience all round. Jason was able to find me much better cover than what I had previously & was very knowledgeable on all aspects of the discussion

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful, friendly

Lovely conversation with Oliver he reviewed my previous policy and answered lots of my questions then found a better policy for me going forward
Used this company about 3 years ago for the original policy and would recommend them

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service given today…

Fantastic customer service given today (17th April) by William Redgrave. Very pleasant to talk to, always reassuring I was understanding what we were discussing and was very professional. Was a pleasure sorting my life insurance out with him this morning and I feel at ease knowing I have something in place with his help and guidance. Thanks again Will

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Just professional and polite and that's all we need!

I received a call from Kelly and as usual wasn't very eager to checky insurance but something was different. Kelly wasn't pushy just professional and polite. So I went through with her and she actually saved me money and got the cover I wanted!
Well done Kelly!

April 10, 2026
Unprompted review

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