Hug Life  Reviews 4,202

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 725 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting that advisors are knowledgeable, patient, and take the time to clearly explain all options without pressure. The service provided is frequently described as excellent, with consumers appreciating the efficiency and ease of the overall process. Reviewers are particularly impressed with the ability of the staff to find suitable policies at reasonable prices, often saving them money while providing better coverage. The user experience is consistently reported as straightforward and reassuring.

What people talk about most

Staff

Consumers find staff to be positive. Many reviewers praise the staff for being helpful, knowledgeable, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of the team.... See more

Price

Customers had positive experiences with price, often finding affordable policies and better deals. Many... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently highlight the helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke with Kelly today for an annual review on my life insurance to make sure all my needs were still covered and I was getting the best deal. She spent time looking at the different policies for me... See more

Rated 5 out of 5 stars

I had a conversation with a lovely young man called Oliver Wilson. He was very knowledgeable and gave my various options on the choice of life insurance policies that might suit me. He phoned when h... See more

Rated 5 out of 5 stars

I had a really great experience with Kelly Hough arranging my life insurance. From start to finish she was professional, patient, and explained everything in a way that actually made sense, which... See more

Rated 5 out of 5 stars

I had a call with Jason Wong, and he reviewed my cover which needed updating due to me recently having a baby. Jason went through everything thoroughly and found the cover at a reasonable price. I a... See more


Company details

  1. Insurance Broker
  2. Income Protection Insurance Company
  3. Life Insurance Agency

Written by the company

Specialists in Financial Protection Products


Contact info

5.0

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Life insurance & income protection policy

I had an absolutely wonderful experience working with Laura while securing my life insurance policy. From the very beginning, she was warm, patient, and incredibly knowledgeable, making what can often feel like a complicated process completely seamless.

Laura took the time to understand my needs and explained everything clearly, ensuring I felt confident and comfortable with my decisions. Her professionalism and genuine care really stood out, and she was always available to answer any questions I had along the way.

Thanks to Laura, the entire process was smooth, stress-free, and even enjoyable. I truly appreciate her support and would highly recommend her to anyone looking for expert guidance and outstanding customer service.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Advice and Genuine Care

I’ve spoken to a few advisers, but William was by far the best. He was patient, thorough, and made sure every detail of my policy fit what truly matters to me and my family. He gave me complete confidence in my decision.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Oliver smashed it

Oliver did. Fantastic job with my review, I was cautious at first because I didn’t want to be scammed, however great person and approach!! Give him a promotion

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Laura Niles did a great job of sorting me out with better cover and a better deal. I really appreciate the time taken and will be recommending to friends and family.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Hug Life

I would highly recommend Hug Life. Oliver Wilson expertly steered me through the life insurance procedure . As a luddite in all things financial his patience, experience and knowledge was reassuring and helped me to obtain cover which will meets my families needs should anything happen to myself or my partner. No high pressure sales, nothing was too much trouble. Thank you Oliver

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Kelly…

I had a great experience with Kelly Hough, she was very professional from start to finish, nothing was too difficult and was very knowledgeable explaining everything thoroughly in a way that made
Sense and made me feel I’d made the right choice and knew exactly what I was getting

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Helen brierly has the patience’s of a…

Helen brierly has the patience’s of a saint .she rang me weeks ago to review my policy . I said ring back multiple times but ended up working or not having the correct information for her . She was an amazing lady nothing to much trouble she made sure it was the right protection I needed to fill a gap on illness . We got there in the end in fact I will miss her warm friendly voice a true confident and professional and very knowledgeable of her profession .Thank you so much Helen for setting up my policy much appreciated Helen Byatt

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

I had ha lovely conversation with…

I had ha lovely conversation with Oliver Wilson. Rang when he said he would, was very polite. Any questions were answered and ran through different options with me to make sure I have the right policy and I was happy with what I was getting.

March 12, 2026
Unprompted review

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