Hug Life  Reviews 4,206

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 725 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting that advisors are knowledgeable, patient, and take the time to clearly explain all options without pressure. The service provided is frequently described as excellent, with consumers appreciating the efficiency and ease of the overall process. Reviewers are particularly impressed with the ability of the staff to find suitable policies at reasonable prices, often saving them money while providing better coverage. The user experience is consistently reported as straightforward and reassuring.

What people talk about most

Staff

Consumers find staff to be positive. Many reviewers praise the staff for being helpful, knowledgeable, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of the team.... See more

Price

Customers had positive experiences with price, often finding affordable policies and better deals. Many... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently highlight the helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke with Kelly today for an annual review on my life insurance to make sure all my needs were still covered and I was getting the best deal. She spent time looking at the different policies for me... See more

Rated 5 out of 5 stars

I had a conversation with a lovely young man called Oliver Wilson. He was very knowledgeable and gave my various options on the choice of life insurance policies that might suit me. He phoned when h... See more

Rated 5 out of 5 stars

I had a really great experience with Kelly Hough arranging my life insurance. From start to finish she was professional, patient, and explained everything in a way that actually made sense, which... See more

Rated 5 out of 5 stars

I had a call with Jason Wong, and he reviewed my cover which needed updating due to me recently having a baby. Jason went through everything thoroughly and found the cover at a reasonable price. I a... See more


Company details

  1. Insurance Broker
  2. Income Protection Insurance Company
  3. Life Insurance Agency

Written by the company

Specialists in Financial Protection Products


Contact info

5.0

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

I had ha lovely conversation with…

I had ha lovely conversation with Oliver Wilson. Rang when he said he would, was very polite. Any questions were answered and ran through different options with me to make sure I have the right policy and I was happy with what I was getting.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Was able to finally have a conversation…

Was able to finally have a conversation due my busy schedule I missed alot of calls. Went through my plan effortlessly, everything was described to the dots. Such a pleasant call with Helen Brierley. Made a long dull process very interesting with her bubbly character.

Thank you Helen, you are a credit to your employer.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Kelly over delivers

Kelly really understood my requirements and was able to offer me sone options and more importantly allowed me time to consider without rushing me into a plan. She explained the plan very well, with a clear and concise attitude- very well done

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Received a call today from the most…

Received a call today from the most wonderfully call handler Laura who was amazing from start to finish explaining g everything ensuring I understood everything that was available to me and enabling me to make the best informed choice….i now have a policy which is affordable and meets all my needs and I can’t thank her enough 😘

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Kelly Hough, absolutely fantastic!

I personally dealt with a lovely lady called Kelly Hough, she was FAB! She made the whole process as quick and as easy as possible she’s didn’t cut any corners and explained everything so clearly for me to understand. She explained all benefits available to me and suggest ways to get me even more benefits! Highly recommend her! Thank you so much Kelly!

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

I first used Hug life a couple of years…

I first used Hug life a couple of years ago, Laura was exceptional then, and due to a change of circumstances I reached out to her again because I was really pleased with her service, she goes through everything in depth and the best part is you can tell that she is smiling when she is on the phone with you

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Renewed my life insurance

Renewed my life insurance with Oliver Wilson a few days ago… He was knowledgeable, friendly and overall was a great experience 😊

February 26, 2026
Unprompted review

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