Hug Life  Reviews 4,208

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 725 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting that advisors are knowledgeable, patient, and take the time to clearly explain all options without pressure. The service provided is frequently described as excellent, with consumers appreciating the efficiency and ease of the overall process. Reviewers are particularly impressed with the ability of the staff to find suitable policies at reasonable prices, often saving them money while providing better coverage. The user experience is consistently reported as straightforward and reassuring.

What people talk about most

Staff

Consumers find staff to be positive. Many reviewers praise the staff for being helpful, knowledgeable, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of the team.... See more

Price

Customers had positive experiences with price, often finding affordable policies and better deals. Many... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently highlight the helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke with Kelly today for an annual review on my life insurance to make sure all my needs were still covered and I was getting the best deal. She spent time looking at the different policies for me... See more

Rated 5 out of 5 stars

I had a conversation with a lovely young man called Oliver Wilson. He was very knowledgeable and gave my various options on the choice of life insurance policies that might suit me. He phoned when h... See more

Rated 5 out of 5 stars

I had a really great experience with Kelly Hough arranging my life insurance. From start to finish she was professional, patient, and explained everything in a way that actually made sense, which... See more

Rated 5 out of 5 stars

I had a call with Jason Wong, and he reviewed my cover which needed updating due to me recently having a baby. Jason went through everything thoroughly and found the cover at a reasonable price. I a... See more


Company details

  1. Insurance Broker
  2. Income Protection Insurance Company
  3. Life Insurance Agency

Written by the company

Specialists in Financial Protection Products


Contact info

5.0

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Kelly was really accommodating and…

Kelly was really accommodating and waited until we had completed on the sale of a house before ringing us back at a convenient time. She advised what was best for our circumstances and explained things clearly. She managed to find us a fantastic deal that fit best with us. Really friendly service and would recommend to anyone ☺️Thanks kerry

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Laura Niles explained everything thoroughly, going through my requirements which I was fully happy with before taking out the new policy.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Mortgage and critical illness cover review

I spoke with laura niles today from hug life and she helped me to switch my life insurance and critical illness cover to the best deal possible and explained the differences in my upgrade. Laura is very knowledgeable, professional and friendly and made me feel like my questions were not silly. I would highly recommend this company if you want to know exactly what you are paying for!

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Cameron was very friendly and professional

Cameron called me and took the time to explain everything, find cover that worked for me and my personal circumstances and was extremely friendly in the process. As a very busy person I wasn't the easiest to contact but Cameron made sure to call me at a time (or 2) convenient to myself and my schedule to ensure my cover was up to date and most appropriate for me. Couldn’t thank him enough for his help and I’ve come away from it all with cover that gives me peace of mind

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Oliver - highly recommended

Oliver helped secure a great life insurance policy to cover the costs of our mortgage if the worst was ever to happen! Hoping it won’t ever be needed but it’s peace of mind knowing we are are fully covered. Oliver provided a great service to us and answered all our questions. Many thanks Oliver 😁

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Insurance Policy review call


I had a call from Oliver Wilson from Hug Life to discuss our current insurance policies and to see if they could get us a better deal especially as our situation had changed. He was very knowledgeable and helped me choose the best policies for our needs and deal for us. He explained everything clearly from the start. He also called back at the agreed times. I would definitely recommend if you’re looking for life insurance.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Helen Brierley was amazing explained…

Helen Brierley was amazing explained everything so you understood terms and there was no pressure to go ahead with anything if you didn't want . She made it 1-1 like she knew you not just a person at the end of the phine

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Kelly is amazing

Kelly is amazing. Thorough and always finds away to make this process a nice one who wants to discuss life insurance. But it’s needed and she does a great job. Thanks Kel

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Cameron was amazing he talked us…

Cameron was amazing he talked us through the different levels of insurance and made sure this was applicable for us as a young family. He kept in mind our wishes at all times and I would highly recommend him and the services we received.

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great service, great experience

Helen called me today and took the time to explain everything, find cover that worked for me and my personal circumstances and was extremely friendly in the process. Couldn’t thank her enough for her help today and I’ve come away from it all with cover that gives me peace of mind

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Painless Life Insurance

Life Insurance is something we all have but dont pay much attention to. It was nice to have the document reviewed by William Redgrave and the young lady who initiated the call. William was polite, respectful of my time, had a good sense of humour when asking
questions and very patient when listening to my answers.

Explanations were given clearly and direct. Anything that i didnt understand, William broke down with examples that i could connect with in everyday life.

It was nice to be able to chat without being bombarded with policy jargon. One thing that really stood out about William, waa the way that the costings of the Life Insurance was calculated. At no time did I feel pressured for a 'hard sell' . William suggested plans that were not only suitable for me but my finances too. It makes a refreshing change to find a company like that, but then what can you expect from a company called 'Hug Life'.

I am wary to recommend organisations to others, but i will in this instance. Lets hope the excellent service continues.

February 19, 2026
Unprompted review

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