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Vestiaire Collective Reviews 

119,074
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 16,149 reviews, reviewers had a great experience with this company. Customers frequently praise the quality of products, often finding items in excellent or pristine condition, sometimes exceeding expectations. People appreciate the easy and hassle-free buying and selling process, highlighting the smooth user experience and efficient authentication. Many also noted fast and timely delivery, with items arriving quickly and well-protected. However, some customers noted concerns regarding item descriptions and authenticity, with products sometimes misrepresented or in poor condition. Additionally, a few people experienced delivery issues, citing slow shipping, parcels not arriving, or difficulties with carriers and documentation.

What people talk about most

Product

Customers had positive experiences with product, with many expressing satisfaction with the quality and... See more

Quality

Consumers find quality to be positive, with many reporting items are exactly as described, in pristine... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising fast shipping and timely... See more

Service

Users describe positive interactions with service, highlighting smooth transactions, prompt delivery, and... See more

User experience

Clients share positive opinions on user experience, frequently describing the purchasing and selling process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Well worth keeping a regular check on favourite designers. I have saved copious amounts of money buying new or barely worn clothing., Also good for searching on previous collections if there is... See more

Company replied

Rated 4 out of 5 stars

I gave 4 stars because my main concern is the seller fees. Vestiaire Collective takes too large a share from each sale, making it increasingly less worthwhile for sellers to list their items. If these... See more

Company replied

Rated 4 out of 5 stars

Apart from the seller never responding to my question, I took the risk and bought the jacket. I was pleasantly surprised that the size was actually bigger than advertised (which suited me more! (Sz 3... See more

Company replied

Rated 4 out of 5 stars

Overall, excellent selection of items and great customer service. I have purchased many bags/shoes from the site and I’m really happy. However, They need to verify the items conditions and not let... See more

Company replied


Company details

  1. Online Marketplace
  2. Handbags Shop
  3. Men's Clothing Store
  4. Vintage Clothing Store
  5. Watch Store
  6. Women's Clothing Store

Written by the company

Vestiaire Collective is the ultimate destination for pre-loved luxury fashion, with up to 80% off vs. retail prices and more than 15 years of authentication expertise.


Contact info

4.2

Great

TrustScore 4 out of 5

119K reviews

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Asks customers to review

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4.2

All reviews

(119,074)

41,605 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication and details about…

Great communication and details about the transactions. Easy shipping

July 21, 2026
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Lilikoy,

Thank you for taking the time to share your feedback with us.

We hope you have a great day, and we look forward to welcoming you back soon!

Best regards,
The Vestiaire Collective team

Rated 5 out of 5 stars

Excellent!

July 20, 2026
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Aleksei,

Thank you for sharing your feedback with us.

We wish you a pleasant day and hope to see you again soon!

Sincerely,
The Vestiaire Collective team

Rated 5 out of 5 stars

Easy way to make a deal..

Easy way to make a deal..

July 21, 2026
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Ayum,

Thank you for taking the time to provide us with your feedback 😊

We hope you have a wonderful day and genuinely look forward to seeing you again soon!

Best regards,
The Vestiaire Collective team

Rated 5 out of 5 stars

Smooth transaction

Smooth transaction, handled professionally.

July 21, 2026
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Jon,

Thank you very much for sharing your feedback with us.

We wish you a pleasant day and hope to see you again soon!

Sincerely,
The Vestiaire Collective team

Rated 5 out of 5 stars

Great way to own beautiful things

Great way to own beautiful things. Easy to shop on the website. Thank you

July 21, 2026
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Danielle,

We greatly appreciate you taking the time to provide us with your feedback 😊

We hope you have a wonderful day and genuinely look forward to seeing you again soon!

Best regards,
The Vestiaire Collective team

Rated 4 out of 5 stars

Price

Price, produt, delivery

July 14, 2026
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear André,

Thank you for taking the time to provide us with your feedback.

We hope you have a wonderful day and look forward to seeing you again soon!

Best regards,
The Vestiaire Collective team

Rated 3 out of 5 stars

The ítem was in a bad state

The ítem was in worse shape that it looked in the photos. Much older… so not very happy with it

July 14, 2026
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Daniela,

Thank you for bringing this matter to our attention.

We are sorry to hear that the condition of the item you received did not satisfy your expectations, and we understand your concerns.

Please note that any issues should be reported within 72 hours of successful delivery. After this period, the sale is considered final, and payment will be released to the seller.

You were notified about this timeframe via email as well as through notifications in the app.

If you are still within this period, we encourage you to report the issue to us through email or chat. We are here to assist you.

Thank you for your understanding. We remain available if you require further assistance.

Best regards,
The Vestiaire Collective team

Rated 5 out of 5 stars

A global marketplace that delivers…

A global marketplace that delivers trust and authenticity in every transaction, empowering everyone, everywhere to buy and sell with confidence. As a consumer, I feel confident knowing every purchase is backed by authenticity and trust.

July 21, 2026
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Eliza,

Thank you for taking the time to provide us with your feedback 😊

We hope you have a wonderful day and genuinely look forward to seeing you again soon!

Best regards,
The Vestiaire Collective team

Rated 5 out of 5 stars

The product specifically a swimsuit was…

The product specifically a swimsuit was exactly as described and the shipping was much faster than expected!!!!

July 14, 2026
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Petros,

We greatly appreciate you taking the time to provide us with your feedback 😊

We hope you have a wonderful day and genuinely look forward to seeing you again soon!

Best regards,
The Vestiaire Collective team

Rated 5 out of 5 stars

What a great experience

What a great experience
Received my purchase so fast authenticity was great and loved my item

July 21, 2026
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Jamie,

Thank you for sharing your feedback with us.

We hope you have a wonderful day and look forward to seeing you again soon!

The Vestiaire Collective team

Rated 5 out of 5 stars

Easy to use

Easy to use, first time experience was good

July 21, 2026
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Rivier,

Thank you for taking the time to provide us with your feedback.

We hope you have a wonderful day and look forward to seeing you again soon!

Best regards,
The Vestiaire Collective team

Rated 5 out of 5 stars

Vestaire 100x better than vinted

Brilliant. I only sold through here because Vinted inexplicably blocked me and two weeks on their customer service remains terrible.

Vestaire was easy, quick and I will definitely use again to sell my more expensive items.

July 21, 2026
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Member,

Thank you for taking the time to provide us with your feedback.

We wish you a pleasant day and hope to see you again soon!

Best regards,
The Vestiaire Collective team

Rated 5 out of 5 stars

Excellent experience

Excellent experience

July 21, 2026
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Sahra,

We greatly appreciate you taking the time to provide us with your feedback 😊

We hope you have a wonderful day and genuinely look forward to seeing you again soon!

Best regards,
The Vestiaire Collective team

Rated 5 out of 5 stars

Very easy

Very easy, i felt very Safe to sell and very well informed

July 21, 2026
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Nika,

Thank you for sharing your feedback with us.

We hope you have a wonderful day and look forward to seeing you again soon!

Best regards,
The Vestiaire Collective team

Rated 5 out of 5 stars

Easy and uncomplicated

Easy and uncomplicated

July 21, 2026
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Roxana,

Thank you for taking the time to provide us with your feedback.

We wish you a pleasant day and sincerely hope to see you again soon!

Best regards,
The Vestiaire Collective team

Rated 5 out of 5 stars
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Dorothea,

Thank you sincerely for providing your feedback.

We wish you a pleasant day and hope to see you again soon!

Best regards,
The Vestiaire Collective team

Rated 5 out of 5 stars

Happy to be part of this

Happy to be part of this

July 21, 2026
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Loukia,

Thank you for sharing your feedback with us.

We hope you have a wonderful day and look forward to seeing you again soon!

Best regards,
The Vestiaire Collective team

Rated 5 out of 5 stars

Exclusive

Exclusive, top experience, well done, i am very happy with my purchase

July 21, 2026
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Rob,

Thank you for sharing your feedback with us.

We hope you have a wonderful day and look forward to seeing you again soon!

The Vestiaire Collective team

Rated 5 out of 5 stars

Fast and easy

Fast and easy, felt safe.

July 21, 2026
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Liselotte,

We sincerely appreciate you taking the time to provide us with your feedback. 😊

Wishing you a wonderful day ahead, and we truly hope to see you again soon!

Best regards,
The Vestiaire Collective team

Rated 5 out of 5 stars

Reliable and fast

July 21, 2026
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Kristine,

We sincerely appreciate you taking the time to provide us with your feedback 😊

We hope you have a wonderful day and genuinely look forward to seeing you again soon!

Best regards,
The Vestiaire Collective team

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