Well worth keeping a regular check on favourite designers. I have saved copious amounts of money buying new or barely worn clothing., Also good for searching on previous collections if there is... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I gave 4 stars because my main concern is the seller fees. Vestiaire Collective takes too large a share from each sale, making it increasingly less worthwhile for sellers to list their items. If these... See more
Company replied
Apart from the seller never responding to my question, I took the risk and bought the jacket. I was pleasantly surprised that the size was actually bigger than advertised (which suited me more! (Sz 3... See more
Company replied
Overall, excellent selection of items and great customer service. I have purchased many bags/shoes from the site and I’m really happy. However, They need to verify the items conditions and not let... See more
Company replied
Company details
- Online Marketplace
- Handbags Shop
- Men's Clothing Store
- Vintage Clothing Store
- Watch Store
- Women's Clothing Store
Written by the company
Vestiaire Collective is the ultimate destination for pre-loved luxury fashion, with up to 80% off vs. retail prices and more than 15 years of authentication expertise.
Contact info
53 Rue de Châteaudun, 75009, Paris, France
- vestiairecollective.com
4.2
Great
119K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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I have been well informed about the…
I have been well informed about the whole cycle of announcement to payment, payment was very soon, thanks
July 15, 2026
Reply from Vestiaire Collective
Dear Marianela,
We sincerely appreciate you taking the time to provide us with your feedback 😊
We hope you have a wonderful day and genuinely look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
First time having the verification…
First time having the verification process and wasn’t sure what a flagged item meant, but breaking down the review into the categories made it easy to accept or reject the item.
July 22, 2026
Reply from Vestiaire Collective
Dear member,
Thank you for taking the time to provide your feedback.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective team
Everything perfect as usual
July 22, 2026
Reply from Vestiaire Collective
Dear Patrizia,
We greatly appreciate you taking the time to provide us with your feedback.
We wish you a wonderful day and sincerely hope to see you again soon!
Best regards,
The Vestiaire Collective team
So far it’s been a smooth and pleasant…
So far it’s been a smooth and pleasant experience for me as a new seller. And their support is also helpful and nice
July 22, 2026
Reply from Vestiaire Collective
Dear Anna,
Thank you very much for sharing your feedback with us.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Jan,
Thank you for your feedback and for sharing your experience with us.
We understand your concern regarding your order of the Tom Ford Straight jeans (ref. 68455085).
We would like to inform you that, according to our policy, buyers have 72 hours from the time of delivery to review their order and submit any quality or compliance claims.
Our records indicate that your item was delivered to you on July 15, 2026, at 11:41 AM, and unfortunately, the 72-hour window to report an issue has already passed.
Since the timeframe for filing a claim has expired, we kindly suggest relisting the item directly from your account if you no longer wish to keep it.
For future purchases, we encourage you to inspect your items immediately upon receipt and report any issues within 72 hours so that our team can assist you right away.
We greatly appreciate your understanding. If you need any further assistance, please feel free to reach out to us through the App via Me > Help.
Best regards,
The Vestiaire Collective team
My seller Debbie was quick to ship and…
My seller Debbie was quick to ship and communicating was very easy. Highly recommend!!!
July 20, 2026
Reply from Vestiaire Collective
Dear Kara,
Thank you for taking the time to provide us with your feedback.
We wish you a wonderful day and sincerely hope to see you again soon!
Best regards,
The Vestiaire Collective team
Experience is always positive on Vestiaire!
Experience is always positive on Vestiare. Items are authentic and well vetted. Communication is quick and clear.
July 14, 2026
Reply from Vestiaire Collective
Dear Isabel,
Thank you for taking the time to provide us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Worst website ever!
I will never purchase another item from this website! Customer service is extremely poor, with no direct interaction to receive real feedback or advice about your delivery. My purchase is yet to be delivered, and I do not have any use for the item anymore.
July 21, 2026
Reply from Vestiaire Collective
Dear Garshia,
Thank you for sharing your feedback with us. We understand your frustration regarding the delivery and sorry to learn that our service did not meet your expectation.
To clarify the shipping process, when an item is purchased with physical authentication, it is not sent directly from the seller to you. It must first be shipped to our authentication hub for a physical quality and authenticity check, which can take up to 3 working days.
We are pleased to confirm that your Gucci Leather heels (ref. 66109902) have successfully passed our inspection, confirmed as authentic and compliant, and are now officially on their way to you!
You can track the progress of your delivery directly through your account timeline under your orders. We appreciate your patience and remain at your disposal if you need any further assistance.
Best regards,
The Vestiaire Collective team
Some good deals ....
Some good deals ..... delivery takes forever due to authentication and the commissions are steep...
July 10, 2026
Reply from Vestiaire Collective
Dear Poonam,
Thank you for your feedback and for sharing your experience with us. We understand your concerns regarding delivery times, the authentication process, and service fees.
We would like to clarify that once an item is shipped, delivery times depend on the carrier, as they are fully in charge of transit. If you purchased an item with authenticated shipping, it is not sent directly to you—it first goes to our hub for a physical check, which can take up to 3 working days. Once verified as compliant and authentic, it is immediately shipped to your address.
Regarding costs, buyers are responsible for buyer service fees, shipping fees, authentication fees, and potential duties/taxes for cross-border items. All of these fees are fully itemized and transparently displayed at checkout before you place your order.
We hope this information clarifies the process, and we remain at your disposal if you need any further assistance.
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Watszu,
We greatly appreciate you taking the time to provide us with your feedback.
We wish you a wonderful day and sincerely hope to see you again soon!
Best regards,
The Vestiaire Collective team
Everything was super efficient from…
Everything was super efficient from bidding for the product to receiving it in the post!
July 14, 2026
Reply from Vestiaire Collective
Dear Dotty,
Thank you very much for sharing your feedback with us.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective team
I had to make a change to my delivery…
I had to make a change to my delivery adress mid process, and it worked perfectly, with an amazing costumer service support.
I use VC to sell and buy, and it has always worked to the higher standarts.
July 15, 2026
Reply from Vestiaire Collective
Dear Susana,
Thank you very much for sharing your feedback with us.
We wish you a lovely day and hope to see you again soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Pikard,
Thank you for bringing this issue to our attention.
We regret to learn that your experience with your purchase, particularly the Christian Louboutin Low trainers (ref. 68382925), has not met your expectations. We genuinely empathize with your situation.
Please be aware that any concerns regarding an item must be reported within 72 hours of its successful delivery. After this period, the transaction is regarded as complete, and payment is processed for the seller.
This time limitation is communicated to you via email and through notifications in the app.
However, you do have the option to relist your item through your account by navigating to: Me > Orders > Select the order > Relist the item.
If you relist it within 14 days of receipt, a small processing fee will apply based on the item's price.
Thank you for your understanding; we are here for any further assistance you may need.
Best regards,
The Vestiaire Collective team
Great communication and details about…
Great communication and details about the transactions. Easy shipping
July 21, 2026
Reply from Vestiaire Collective
Dear Lilikoy,
Thank you for taking the time to share your feedback with us.
We hope you have a great day, and we look forward to welcoming you back soon!
Best regards,
The Vestiaire Collective team
Excellent!
July 20, 2026
Reply from Vestiaire Collective
Dear Aleksei,
Thank you for sharing your feedback with us.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Ayum,
Thank you for taking the time to provide us with your feedback 😊
We hope you have a wonderful day and genuinely look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Jon,
Thank you very much for sharing your feedback with us.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective team
Great way to own beautiful things
Great way to own beautiful things. Easy to shop on the website. Thank you
July 21, 2026
Reply from Vestiaire Collective
Dear Danielle,
We greatly appreciate you taking the time to provide us with your feedback 😊
We hope you have a wonderful day and genuinely look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear André,
Thank you for taking the time to provide us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
The ítem was in a bad state
The ítem was in worse shape that it looked in the photos. Much older… so not very happy with it
July 14, 2026
Reply from Vestiaire Collective
Dear Daniela,
Thank you for bringing this matter to our attention.
We are sorry to hear that the condition of the item you received did not satisfy your expectations, and we understand your concerns.
Please note that any issues should be reported within 72 hours of successful delivery. After this period, the sale is considered final, and payment will be released to the seller.
You were notified about this timeframe via email as well as through notifications in the app.
If you are still within this period, we encourage you to report the issue to us through email or chat. We are here to assist you.
Thank you for your understanding. We remain available if you require further assistance.
Best regards,
The Vestiaire Collective team
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