This was my first purchase on VC. I eventually bought from a lovely seller but sent enquiries to several others who stated they were based in the UK but replies did not come back promptly and often a... See more
Company replied
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Review summary
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Reviews shaping this summary
Difficult to rate. When it is good it is very good. But when items are mis-characterised (eg as being in very good condition when they are clearly in poor condition) there is not much redress. Unle... See more
Company replied
Nice selection of clothes, but I found the same dress on Far Fetched for quite a bit less- they also ship more quickly, so I think you need to see what other sites are doing before you post an item.
Company replied
Overall I'm satisfied. As a minus, the commissions are very high and because of this i have a few transaction on this site and another minus after you've posted a product you can't change the price e... See more
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Company details
- Online Marketplace
- Handbags Shop
- Men's Clothing Store
- Vintage Clothing Store
- Watch Store
- Women's Clothing Store
Written by the company
Vestiaire Collective is the ultimate destination for pre-loved luxury fashion, with up to 80% off vs. retail prices and more than 15 years of authentication expertise.
Contact info
53 Rue de Châteaudun, 75009, Paris, France
- vestiairecollective.com
4.2
Great
112K reviews
Asks customers to review
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Reply from Vestiaire Collective
Dear Tal,
Thank you very much for sharing your feedback with us.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective team
It was a great experience
It was a great experience! Communication was easy and everything went smoothly.
May 18, 2026
Reply from Vestiaire Collective
Dear Maria,
We greatly appreciate you taking the time to provide us with your feedback 😊
We hope you have a wonderful day and genuinely look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Rubbish
The bag from coccinelle I ordered was so worn with bad odour nothing to do with the description like new and the pics. Just lost of mine. I can’t imagine that someone can sell such a rubbish.
The bag from Trussardi was with a defect.
The only thing I liked so far and was like in the pics are the sunnies. I lose more than 120€ for rubbish.
May 25, 2026
Reply from Vestiaire Collective
Dear Jenetalden,
Thank you for bringing this to our attention.
We are sorry to hear that your order did not meet your expectations.
As per our policy, we would like to inform you that customers have 72 hours from the time of delivery to notify us of any issues with their order via chat or email, providing supporting evidence. If not, the sale will be considered completed and the seller will be paid accordingly.
Upon reviewing your recent order of the Coccinelle leather handbag, we found that it was delivered on 22/05/2026 at 13:18:39. Since this timeframe has passed, we are unable to offer a return anymore.
We noticed that you have relisted it under your account; please rest assured that as soon as it sells, you will be notified.
Thank you for your understanding in this matter.
Should you need further assistance, please let us know.
Kind regards,
The Vestiaire Collective team
The seller was absolutely brilliant!
The seller was absolutely brilliant, ensured the package was sufficient packed and they had photos to show condition! I will say the item arrived within the delivery dates set and are truly beautifully designed! I will recommend buying from Vestiaire Collection! Very positive experience had!
May 25, 2026
Reply from Vestiaire Collective
Dear Catherine,
Thank you for taking the time to provide us with your feedback. ☺️ We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear A Kaur,
Thank you for taking the time to provide us with your feedback. ☺️ We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Oleksandr,
Thank you for taking the time to provide us with your feedback. ☺️ We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
My experience is rated "good" not…
My experience is rated "good" not excellent as I normally do with Vestaire. While I was glad to find the shoe that's discontinued, the packaging was concerning. I can't attach a picture but the package arrived in a regular show box with the open holes on the side, no protective cover. What if it had been raining or something spilled in it during the delivery process. I recommend better, safer packaging as I don't trust the delivery companies in handling packages.
May 25, 2026
Reply from Vestiaire Collective
Dear Mashawn,
Thank you for taking the time to provide us with your feedback. ☺️ We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Seller was great and communicative
My seller was great and communicative. The piece arrived in excellent condition.
May 18, 2026
Reply from Vestiaire Collective
Dear Kristina,
Thank you for taking the time to provide us with your feedback. ☺️ We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
One of my favourite places to shop
One of my favourite places to shop. I have bought many things and always happy. Refunds are very quick of item does not pass inspection
May 25, 2026
Reply from Vestiaire Collective
Dear Caoimhe,
Thank you for taking the time to provide us with your feedback. ☺️ We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
The bag was not in "Very Good Condition" at all
I found that the bag I purchased was in much worse shape than the owner described "Very Good Condition". She purposedly did not show the wear on the leather or the condition of the inside. Very, very disappointed. And also disappointed to learn that my only recourse was to list it myself to sell.....which would have to be at a much lower price than what I paid. I felt that this seller misrepresented her bag and that makes me hesitant about future sellers.
May 25, 2026
Reply from Vestiaire Collective
Dear Jenetalden,
Thank you for bringing this to our attention.
We are sorry to hear that your order did not meet your expectations.
As per our policy, we would like to inform you that customers have 72 hours from the time of delivery to notify us of any issues with their order via chat or email, along with providing supporting evidence; otherwise, the sale will be considered complete and the seller will be paid accordingly.
Upon reviewing your recent order of the Longchamp Légende leather handbag, we found that it was delivered on 09/02/2026 at 23:24:27. Since this timeframe has passed, we are unable to offer a return at this point.
If you do not wish to keep the item, you have the option to relist it under your account with its correct description.
You can find more information about the relisting process here:
https://faq.vestiairecollective.com/hc/en-gb/articles/200428301-Buyer-Relisting-an-Item
You can also directly upload a new listing at any price you choose.
Thank you for your understanding in this matter.
Should you need further assistance, please let us know.
Kind regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Ivaylo,
Thank you for taking the time to provide us with your feedback. ☺️ We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Shipping was within the timeline and…
Shipping was within the timeline and garment was exactly as described
May 18, 2026
Reply from Vestiaire Collective
Dear Jenny,
Thank you for taking the time to provide us with your feedback. ☺️ We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Member,
Thank you for taking the time to provide us with your feedback. ☺️ We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear member,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Things go smoothly clients also trust…
Things go smoothly clients also trust what the seller is offering
May 18, 2026
Reply from Vestiaire Collective
Dear Sue,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Great I love vestiaire
May 25, 2026
Reply from Vestiaire Collective
Dear Lester,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Everything was/is great
May 25, 2026
Reply from Vestiaire Collective
Dear Ina,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
The price difference that the buyer…
The price difference that the buyer pays and that the seller receives is too high.
May 25, 2026
Reply from Vestiaire Collective
Dear Chloé,
Thank you for reaching out to us and sharing your feedback.
We understand your concerns regarding the pricing difference and would like to explain how these transactions are structured. The difference between the amount paid by the buyer and the final payout received by the seller is due to essential costs needed to securely host, process, and protect each transaction on our platform.
For every item bought or sold through Vestiaire Collective, the associated fees cover crucial services, including dedicated customer support, secure payment processing, and our thorough digital authentication process. These fees are calculated automatically at checkout based on several factors, such as the item's price, category, currency, and the respective locations of both the buyer and seller.
For a complete and transparent breakdown of our fee schedules, please feel free to review our official guidelines through the following links:
https://faq.vestiairecollective.com/hc/en-gb/articles/24659638721425-Seller-Selling-Fees
https://faq.vestiairecollective.com/hc/en-gb/articles/360001032178-Buyer-Shipping-Fees
We appreciate your understanding and commitment to our community. If you have any further questions or if we can assist you with a specific transaction, please do not hesitate to let us know.
Kind regards,
The Vestiaire Collective Team
Very good connection and perfect…
Very good connection and perfect description.
I highly recommend this platform
May 25, 2026
Reply from Vestiaire Collective
Dear Marina,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
high fees
I had a nice experience with the buyer, but in my opinion the taxes on this app are quite high both for the seller and the buyer. The delivery process takes a while, even if the distance is not that far (meanwhile same part of the continent).
May 18, 2026
Reply from Vestiaire Collective
Dear Chloé,
Thank you for contacting us and sharing your feedback regarding our commission and the delivery timeline.
We would like to inform you that for every item bought or sold through Vestiaire Collective, the associated fees cover essential services, including dedicated customer support, secure payment processing, and our thorough digital authentication process. These fees are automatically calculated at checkout based on various factors, such as the item's price, category, currency, and the respective locations of both the buyer and seller.
For a complete and transparent breakdown of our fee schedules, please feel free to review our official guidelines through the following links:
https://faq.vestiairecollective.com/hc/en-gb/articles/24659638721425-Seller-Selling-Fees
https://faq.vestiairecollective.com/hc/en-gb/articles/360001032178-Buyer-Shipping-Fees
Regarding the delivery timeline, please note that once an order is confirmed, the seller will be required to ship it within 7 days. After it is shipped, the delivery date will depend on both the carrier and the countries of both buyer and seller; this is why it may occasionally take longer than expected. However, both parties receive updates every 2 working days.
We appreciate your understanding. If you have any further questions or if we can assist you with a specific transaction, please do not hesitate to let us know.
Kind regards,
The Vestiaire Collective Team
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