Our Cob has a pattern joint which is/was arthritic. He has undergone various treatments culminating in a gel injection into the joint as a "buffer". His Vet at the time suggested Harpagyl for pain r... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke with Laura - a real human being! She was sweet and understanding, especially of my lack of techie skills. She was very reassuring and talked me through uploading the prescription The human... See more
Company replied
Needed tablets quickly for my cat that is undergoing palliative care. They contacted me right away about a problem with the prescription (issue with my vet at my end). I explained I needed the tablets... See more
This was the first time I had used this service. I initially telephoned for advice, the lady I spoke to could not have been more helpful, literally 'taking me by the hand leading me to the promised l... See more
Company replied
Company details
Written by the company
Founded by Dr Charlotte Inness MRCVS, an independent North Yorkshire Vet, we supply prescription medication, non-prescription medication, supplements and much more for all animals, large and small, with savings up to 75%. Helping tens of thousands of animal owners across the UK access the most affordable veterinary health care with no compromise on customer service.
Contact info
Sutton-on-the-Forest, YO61 1ET, York, United Kingdom
- 01904463001
- hello@vetmedi.co.uk
- vetmedi.co.uk
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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All went well
All went well , ordering was easy and delivery by Royal Mail was as you would hope .
July 5, 2026
Reply from VetMedi.co.uk
Thank you for your great review!
We're pleased to hear that everything went smoothly and that you found the ordering process easy and straightforward. We’re also delighted that your delivery arrived as expected with Royal Mail.
At VetMedi, we aim to make getting your pet’s prescription medication as simple and convenient as possible. Thank you for choosing us and for taking the time to share your experience.
We look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
Reply from VetMedi.co.uk
Thank you for taking the time to leave us a review!
We're pleased to hear that you were happy with our communication and fast delivery. Providing a reliable and efficient service is something we work hard to achieve for every customer.
We’d love to know what we could do to make your experience a 5-star one. Your feedback is very important to us and helps us continue to improve our service.
Thank you for choosing VetMedi, and we hope to have the opportunity to provide you and your pet with an even better experience next time.
Kind regards,
The VetMedi Team
Once we had the correct prescription…
Once we had the correct prescription from the vets and it was checked by you it was a speedy outcome with prices far more affordable than the vets
July 7, 2026
Reply from VetMedi.co.uk
Thank you for your wonderful review!
We're delighted to hear that your order was processed quickly and smoothly. We understand how important it is for pet owners to access their pet’s medication without unnecessary delays, while also offering a more affordable option.
Thank you for choosing VetMedi and for sharing your experience. We truly appreciate your support and look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
Reply from VetMedi.co.uk
Thank you for your excellent review!
We're delighted to hear that you were happy with our service. At VetMedi, we’re committed to providing a simple, reliable, and convenient way for pet owners to access their prescription medications.
We really appreciate you taking the time to share your feedback and thank you for choosing VetMedi. We look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
A Very Good Online Pet Med Service
A good price, and when I had to ring them for something to do with the courier screwing up the delivery, I received excellent service and a replacement straight away.
June 25, 2026
Reply from VetMedi.co.uk
Thank you for your fantastic review!
We're delighted to hear that you were pleased with our pricing and, most importantly, with the support you received when your delivery issue occurred. While we always aim for a smooth delivery experience, we understand that occasional courier issues can happen, and we're glad we were able to resolve this quickly and provide a replacement.
Thank you for recognising our customer service and for choosing VetMedi. We truly appreciate your support and look forward to continuing to provide you and your pet with a reliable service.
Kind regards,
The VetMedi Team
Reply from VetMedi.co.uk
Thank you for your kind review!
We're pleased to hear that you found our ordering process easy and that your medication was dispatched quickly. Providing a simple, efficient, and reliable service for pet owners is what we strive for every day.
Thank you for choosing VetMedi and for taking the time to share your experience. We really appreciate your support and look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
Reply from VetMedi.co.uk
Thank you for your great review!
We're delighted to hear that you were happy with our quick service. At VetMedi, we understand how important it is for pet owners to receive their pet’s prescription medication promptly, and we always aim to provide a fast and reliable experience.
Thank you for choosing VetMedi and for taking the time to share your feedback. We look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
Easy to navigate website
Easy to navigate website. Had some issues uploading a prescription so emailed instead. Otherwise a very easy transaction. Good communication regarding delivery, received a well-packaged temperature controlled parcel. I use this service regularly.
July 6, 2026
Reply from VetMedi.co.uk
Thank you for your wonderful review!
We're delighted to hear that you find our website easy to navigate and that your overall experience with VetMedi has been smooth. We apologise that you experienced issues uploading your prescription, but it is great to hear that our communication throughout the delivery process met your expectations.
We also appreciate your feedback regarding the temperature-controlled parcels, as we know how important it is for pet medications to arrive safely and securely.
Thank you for your continued trust and for choosing VetMedi regularly. We truly value your support and look forward to continuing to provide a reliable service for you and your pet.
Kind regards,
The VetMedi Team
The Implant came quick with a Freezer…
The Implant came quick with a Freezer block. It came when it said it would.
Didnt know this, but when you give chickens the implant, their crown shrinks, mine had a floppy big one, then shrank to a small sticky up crown.
Shes had it for just over 3 months now, eats less, and not intrested in bugs anymore,
The hormone implant works.
Id use them again if need too for sure.
The only criminal thing is its a shame the vets charge more than the medicine.
I know I wanted the implant, but to get it you need to see a vet to get the prescription.
Consulation, prescription fees.
March 26, 2026
Reply from VetMedi.co.uk
Thank you for taking the time to leave such a detailed review.
We're pleased to hear that your order arrived quickly, on schedule, and was delivered with the appropriate temperature-controlled packaging. It’s great to know that you were happy with our service and would choose VetMedi again.
We understand that obtaining prescription medication can involve additional steps, including consultation and prescription requirements from your vet. Our aim is to make the process as straightforward and affordable as possible once a valid prescription is provided, helping pet owners access the medications their animals need.
Thank you again for sharing your experience and for choosing VetMedi. We appreciate your support and look forward to helping you again in the future.
Kind regards,
The VetMedi Team
Ordered Oralyte for a supplement for…
Ordered Oralyte for a supplement for cats water in this heat as I had used it previously from a veterinarian. Cats like it and it was quick delivery
June 25, 2026
Reply from VetMedi.co.uk
Thank you for your lovely review!
We're delighted to hear that your cats enjoyed the supplement and that you were happy with our quick delivery service. We understand how important it is to help keep pets comfortable and supported, especially during warmer weather.
Thank you for choosing VetMedi and for taking the time to share your experience. We really appreciate your support and look forward to helping you and your cats again in the future.
Kind regards,
The VetMedi Team
Had a less smooth experience this time
Had a less smooth experience this time. Had problems with sending prescription from vets. Not sure who's to blame 🤷
June 24, 2026
Reply from VetMedi.co.uk
Thank you for taking the time to leave us your review.
We're sorry to hear that this order was not as smooth as your previous experiences with VetMedi. We always aim to make the process as simple and efficient as possible for our customers.
We appreciate your patience and understanding and would really value your feedback on how we could have improved your experience and what we could do to make this a 5-star service next time.
Thank you again for choosing VetMedi, and we hope to continue providing you with a reliable service in the future.
Kind regards,
The VetMedi Team
Still waiting for prescription
Still waiting for prescription. Very upsetting when you have a cat who is poorly that I have to wait two weeks plus.
July 6, 2026
Reply from VetMedi.co.uk
We’re sorry to hear that you’ve been waiting for your prescription and understand how upsetting it can be when your cat is unwell and you’re waiting for their medication.
Prescription requests can sometimes take longer than expected, depending on when they are sent and approved by the veterinary practice. We always aim to process orders as quickly as possible once we have the required prescription information.
We’d really like the opportunity to look into this for you and help resolve any delays. Please contact our customer care team with your order details so we can investigate and provide an update.
Thank you for taking the time to share your feedback.
Reply from VetMedi.co.uk
Thank you for your great review!
We're delighted to hear that you were happy with our prompt service and good value. At VetMedi, we’re committed to making it easy and affordable for pet owners to access the prescription medications their pets need.
Thank you for choosing VetMedi and for taking the time to share your feedback. We really appreciate your support and look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
Reply from VetMedi.co.uk
Thank you for your feedback.
We’re sorry to hear that your order took longer than expected. We understand that receiving medication promptly is important, and we always aim to process and dispatch orders as quickly as possible.
We appreciate you taking the time to share your experience and will continue working to improve our service.
Reply from VetMedi.co.uk
Thank you for your kind review!
We're delighted to hear that you have consistently found our service to be quick and efficient. At VetMedi, we understand how important it is for pet owners to receive their prescriptions in a timely and hassle-free way, and we always strive to provide a reliable service.
Thank you for your continued support and for choosing VetMedi. We look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
Reply from VetMedi.co.uk
Thank you for your lovely review!
We're pleased to hear that VetMedi has helped you save money on your pet’s prescription medication. Providing a more affordable and convenient option for pet owners is something we’re passionate about.
Thank you for choosing VetMedi and for taking the time to share your experience. We really appreciate your support and look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
Easy to order
Easy to order. Payment method simple.
Notifications Clear and prompt. Delivery expedient.
July 6, 2026
Reply from VetMedi.co.uk
Thank you for your fantastic review!
We're delighted to hear that you found the ordering process easy, the payment method simple, and our notifications clear and helpful. We’re also pleased that your delivery arrived quickly.
At VetMedi, we aim to make every step of the process as straightforward and convenient as possible for pet owners. Thank you for choosing us and for taking the time to share your experience.
We look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
Reply from VetMedi.co.uk
Thank you for your fantastic review!
We're delighted to hear that you found VetMedi to be a more affordable option for your pet’s prescription medication. We understand that managing pet healthcare costs can be challenging, and our aim is to help pet owners access the medications their pets need at competitive prices.
Thank you for recommending us and for choosing VetMedi. We truly appreciate your support and look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
Reply from VetMedi.co.uk
Thank you for your review!
We're pleased to hear that your order arrived on time and that you were happy with the product received. At VetMedi, we aim to provide a reliable and efficient service, ensuring your pet’s prescription medication reaches you as quickly and smoothly as possible.
Thank you for choosing VetMedi and for taking the time to share your experience. We look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
It took 7 days for my horses medication…
It took 7 days for my horses medication to arrive.
The local post office received the package on the Tuesday and didn’t deliver it until the Friday. I was tracking g it the whole time.
Maybe it is time to choose a different carrier. Very stressful to know that the post office had the package and I did not. Everyday they said it was out for delivery but then it would not arrive.
July 5, 2026
Reply from VetMedi.co.uk
Thank you for taking the time to share your feedback.
We’re sorry to hear how stressful the delay was, especially when your horse’s medication was needed. We completely understand how concerning it must have been to see the parcel showing as being with the local delivery office but not arriving as expected.
While we aim to process and dispatch orders as quickly as possible, we appreciate that the delivery stage is an important part of the service, and we’re sorry that this experience fell short of your expectations. We will share your feedback regarding the delivery delays with our team as we continue to review our service and delivery options.
Thank you again for bringing this to our attention.
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