Our Cob has a pattern joint which is/was arthritic. He has undergone various treatments culminating in a gel injection into the joint as a "buffer". His Vet at the time suggested Harpagyl for pain r... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke with Laura - a real human being! She was sweet and understanding, especially of my lack of techie skills. She was very reassuring and talked me through uploading the prescription The human... See more
Company replied
Needed tablets quickly for my cat that is undergoing palliative care. They contacted me right away about a problem with the prescription (issue with my vet at my end). I explained I needed the tablets... See more
Company replied
This was the first time I had used this service. I initially telephoned for advice, the lady I spoke to could not have been more helpful, literally 'taking me by the hand leading me to the promised l... See more
Company replied
Company details
Written by the company
Founded by Dr Charlotte Inness MRCVS, an independent North Yorkshire Vet, we supply prescription medication, non-prescription medication, supplements and much more for all animals, large and small, with savings up to 75%. Helping tens of thousands of animal owners across the UK access the most affordable veterinary health care with no compromise on customer service.
Contact info
Sutton-on-the-Forest, YO61 1ET, York, United Kingdom
- 01904463001
- hello@vetmedi.co.uk
- vetmedi.co.uk
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order the product and it was…
Easy to order the product and it was delivered fairly quickly
June 26, 2026
Reply from VetMedi.co.uk
Thank you for your review! We're delighted to hear you found it easy to order and that your product arrived quickly.
We really appreciate you taking the time to share your experience. If there's anything we could have done to make your experience a 5-star one, we'd love to hear your feedback, as we're always looking for ways to improve.
We hope to be able to help you again in the future.
very helpful fair prices good and quick…
very helpful fair prices good and quick service
July 10, 2026
Reply from VetMedi.co.uk
Thank you for your lovely review! We're delighted to hear that you found our team helpful and that you were pleased with our fair pricing and quick service. At Vet Medi, we’re committed to providing a reliable and affordable prescription service while making the process as easy as possible for pet owners. We really appreciate your support and look forward to helping you and your pet again in the future.
Reply from VetMedi.co.uk
Thank you for your great review! We're delighted to hear that you were happy with our service and delivery. At Vet Medi, we aim to provide a simple, reliable, and efficient experience for pet owners when ordering prescriptions. We really appreciate your support and look forward to helping you and your pet again in the future.
Items always on time and well wrapped…
Items always on time and well wrapped in cooling bag when getting insulin
June 28, 2026
Reply from VetMedi.co.uk
Thank you for your kind review! We're delighted to hear that your orders arrive on time and that you appreciate the care taken with the packaging. At Vet Medi, we understand how important it is for temperature-sensitive medication to be handled with care and delivered reliably. We really appreciate your continued support and look forward to helping you and your pet again in the future.
Reply from VetMedi.co.uk
Thank you for your lovely review! We're delighted to hear that you found Vet Medi easy to use for managing your pet's medication. We aim to make the prescription ordering process as simple and convenient as possible for pet owners. We really appreciate your support and look forward to helping you and your pet again in the future.
Reply from VetMedi.co.uk
Thank you for your great review! We're delighted to hear that you were pleased with our prompt delivery service. At Vet Medi, we understand how important it is for pet owners to receive their prescriptions quickly and reliably. We really appreciate your support and look forward to helping you and your pet again in the future.
Reply from VetMedi.co.uk
Thank you for your great review! We're delighted to hear that you were happy with our competitive prices and fast delivery. At Vet Medi, we’re committed to providing a reliable and affordable service to make accessing pet prescriptions as simple and convenient as possible. We really appreciate your support and look forward to helping you and your pet again in the future.
Really easy ordering process and…
Really easy ordering process and incredibly fast delivery. Thanks!
July 10, 2026
Reply from VetMedi.co.uk
Thank you for your fantastic review! We're delighted to hear that you found our ordering process easy and that your delivery arrived quickly. At Vet Medi, we aim to make ordering pet prescriptions as simple, convenient, and efficient as possible. We really appreciate your kind feedback and look forward to helping you and your pet again in the future.
Reply from VetMedi.co.uk
Thank you for your excellent review! We're delighted to hear that you experienced a great, quick, and efficient service from placing your order through to delivery. At Vet Medi, we strive to make the prescription process as smooth and reliable as possible for pet owners. We really appreciate your support and look forward to helping you and your pet again in the future.
The order was dealt with very promptly…
The order was dealt with very promptly and it was quite easy to order.
July 9, 2026
Reply from VetMedi.co.uk
Thank you for your lovely review! We're delighted to hear that your order was dealt with promptly and that you found the ordering process easy. At Vet Medi, we aim to provide a simple, efficient, and reliable service to help pet owners access the medication they need. We really appreciate your support and look forward to helping you and your pet again in the future.
Reply from VetMedi.co.uk
Thank you for your fantastic review! We're delighted to hear that you found our service to be first class. At Vet Medi, we’re committed to providing a reliable, efficient, and convenient experience for pet owners. We really appreciate your kind feedback and look forward to helping you and your pet again in the future.
Medications sent quickly and excellent communication.
Needed tablets quickly for my cat that is undergoing palliative care. They contacted me right away about a problem with the prescription (issue with my vet at my end). I explained I needed the tablets quickly and they sent them out right away and kept me informed of when they were due. They arrived the next day.
July 9, 2026
Reply from VetMedi.co.uk
Thank you for taking the time to share your experience. We’re very pleased to hear that our team was able to help you quickly and resolve the prescription issue so your cat could receive the medication without unnecessary delay. We understand how important timely access to medication is, especially when caring for a pet receiving palliative care, and we’re glad we could provide support and keep you informed throughout the process. Thank you for choosing Vet Medi, and we’re sending our best wishes to you and your cat.
Reply from VetMedi.co.uk
Thank you for taking the time to leave your feedback. We're very sorry to hear that your order took longer than expected to arrive, especially when it was for your dog's wellbeing. We completely understand how frustrating and worrying that must have been.
While we do our best to dispatch orders promptly, we appreciate that delivery delays can be incredibly stressful when pets are involved. We're relieved to hear your dog is okay.
If you haven't already, please get in touch with our customer support team with your order number so we can look into what happened and see if there's anything we can do to make this right. We value your feedback and will use it to help improve our service.
Needed some medication fast…
Needed some medication fast, as I had been let down by another company. My order was quickly processed and arrived the next day with express shipping, will definitely be ordering here again!
July 17, 2026
Unprompted review
Reply from VetMedi.co.uk
Thank you for taking the time to leave such a wonderful review! We’re delighted we could help when you needed your pet’s medication urgently, especially after being let down elsewhere. It’s great to hear that your order was processed quickly and arrived the very next day with our express delivery service.
We’re so pleased we could provide the reliable service you were looking for, and it means a lot to know you’ll be ordering from us again. Thank you for choosing Vet Medi, we truly appreciate your support and look forward to helping you and your pets in the future.
Reply from VetMedi.co.uk
Thank you for your kind review! We’re delighted to hear that you were pleased with both our service and our prices. We’re committed to providing high-quality pet medications at competitive prices, alongside a reliable and convenient service for all our customers.
Thank you for choosing Vet Medi. We truly appreciate your support and look forward to helping you and your pets again in the future.
Quick & easy
Easy to order. Full guidance given with regards to relevant paperwork needed. Quick and very secure delivery.
June 28, 2026
Reply from VetMedi.co.uk
Thank you for your fantastic review! We’re delighted to hear that you found our ordering process easy and that the guidance provided on the required paperwork was helpful. We’re also pleased that your order arrived quickly and securely. We aim to make every step of the process as straightforward and reliable as possible for our customers.
Thank you for choosing Vet Medi. We truly appreciate your support and look forward to helping you and your pets again in the future.
Reply from VetMedi.co.uk
Thank you for your wonderful review! We’re delighted to hear that you found our service reliable and that you’ll be using us again. Providing a dependable and convenient service for pet prescriptions is our priority, so your feedback means a great deal to us.
Thank you for choosing Vet Medi. We truly appreciate your support and look forward to helping you and your pets again in the future.
Reply from VetMedi.co.uk
Thank you for your kind review! We’re delighted to hear that your order arrived on time and that you were happy with the product. At Vet Medi, we’re committed to providing high-quality pet medications alongside a fast and reliable delivery service, so it’s wonderful to know we met your expectations.
Thank you for choosing Vet Medi, we truly appreciate your support and look forward to helping you and your pets again in the future.
Good delivery on time
July 9, 2026
Reply from VetMedi.co.uk
Thank you for your kind review! We’re delighted to hear that your order arrived on time and that you were happy with our delivery service. At Vet Medi, we understand how important it is for your pet’s medication to arrive safely and promptly, and we’re always working to provide a reliable and convenient service for you and your pets.
Thank you for choosing Vet Medi, we truly appreciate your support!
Great prompt service easy to use…
Great prompt service easy to use website. Cheapest for equiox
July 9, 2026
Reply from VetMedi.co.uk
Thank you for your lovely review! We’re delighted to hear that you found our service prompt and our website easy to use. We always aim to make ordering pet prescriptions as simple and convenient as possible while offering competitive prices. We’re especially pleased that you found Equioxx at a great price.
Thank you for choosing Vet Medi — we really appreciate your support!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.