Our Cob has a pattern joint which is/was arthritic. He has undergone various treatments culminating in a gel injection into the joint as a "buffer". His Vet at the time suggested Harpagyl for pain r... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke with Laura - a real human being! She was sweet and understanding, especially of my lack of techie skills. She was very reassuring and talked me through uploading the prescription The human... See more
Company replied
Needed tablets quickly for my cat that is undergoing palliative care. They contacted me right away about a problem with the prescription (issue with my vet at my end). I explained I needed the tablets... See more
Company replied
This was the first time I had used this service. I initially telephoned for advice, the lady I spoke to could not have been more helpful, literally 'taking me by the hand leading me to the promised l... See more
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Company details
Written by the company
Founded by Dr Charlotte Inness MRCVS, an independent North Yorkshire Vet, we supply prescription medication, non-prescription medication, supplements and much more for all animals, large and small, with savings up to 75%. Helping tens of thousands of animal owners across the UK access the most affordable veterinary health care with no compromise on customer service.
Contact info
Sutton-on-the-Forest, YO61 1ET, York, United Kingdom
- 01904463001
- hello@vetmedi.co.uk
- vetmedi.co.uk
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Reasonable prices
July 13, 2026
Reply from VetMedi.co.uk
Thank you for your review. We’re pleased to hear that you found Vet Medi’s prices reasonable.
We’re committed to providing pet owners with a convenient and cost-effective way to access their pets’ prescription medications, while maintaining a reliable and efficient service.
We appreciate your support and thank you for choosing Vet Medi.
Excellent communication
Excellent communication. Super fast order processing and delivery once the prescription had been received
July 13, 2026
Reply from VetMedi.co.uk
Thank you for your excellent review. We’re delighted to hear that you were happy with our communication and the speed of our order processing and delivery.
At Vet Medi, we aim to make the prescription ordering process as smooth and efficient as possible, and we’re pleased that your experience reflected this.
We really appreciate your feedback and thank you for choosing Vet Medi for your pet’s medication needs.
Ordering the medication is really easy
Ordering the medication is really easy. Price is really competitive.
I always recieve order updates. I highly recommend.
July 13, 2026
Reply from VetMedi.co.uk
Thank you for your fantastic review. We’re delighted to hear that you find ordering with Vet Medi easy and that our competitive pricing and regular order updates have made your experience a positive one.
We know how important it is for pet owners to have a simple, reliable way to manage their pets’ prescriptions, and we’re pleased to provide a service you can trust.
Thank you for your recommendation and for choosing Vet Medi. We really appreciate your support.
There people out there that can help you
Helping people who don’t have the money that they can afford to pay for medicine for their dogs thank you
July 13, 2026
Reply from VetMedi.co.uk
Thank you for your kind review. We’re really pleased to hear that Vet Medi has helped make essential pet medication more affordable and accessible.
We understand how important it is for owners to be able to provide the best care for their pets, and we’re committed to offering a convenient and cost-effective prescription service.
Thank you for your support and for trusting Vet Medi to help care for your dog.
Super quick delivery excellent price
Super quick delivery excellent price, the only online vet we use.
July 13, 2026
Reply from VetMedi.co.uk
Thank you so much for your wonderful feedback and continued support!
We're thrilled to hear that you’re happy with our quick delivery, excellent prices, and the service we provide. Knowing that Vet Medi is your trusted choice for your pet’s prescriptions means a great deal to our whole team.
Thank you for choosing Vet Medi. We truly appreciate your loyalty and look forward to continuing to provide you and your pets with a reliable service.
Best wishes,
The Vet Medi Team
The Web site was easy to understand
The Web site was easy to understand. The product was what I was wanting to purchase. It was easy and straightforward. Product arrived on time.
July 8, 2026
Reply from VetMedi.co.uk
Thank you for your lovely feedback!
We're delighted to hear that you found our website easy to use and the ordering process simple and straightforward. It's great to know that you found the product you were looking for and that your order arrived on time.
At Vet Medi, we aim to make getting your pet’s prescriptions as convenient and reliable as possible, so we're pleased to hear we delivered a positive experience.
Thank you for choosing Vet Medi. We really appreciate your support and look forward to helping you again in the future.
Best wishes,
The Vet Medi Team
Speedy service
Speedy service and recently added updates on your repeat prescriptions so that you don't have to try and work out whether you need a new one.
June 30, 2026
Reply from VetMedi.co.uk
Thank you for taking the time to share your experience with us!
We're delighted to hear that you've been happy with our speedy service and that you’ve found our repeat prescription updates helpful. We’re always looking for ways to make managing your pet’s medication as simple and convenient as possible.
Thank you for choosing Vet Medi and for your continued support. We look forward to helping you and your pet again in the future.
Best wishes,
The Vet Medi Team
Excellent service
Excellent service, came quick a few days after putting in prescription.Easy process and good customer service. Will definitely use again
July 13, 2026
Reply from VetMedi.co.uk
Thank you so much for your fantastic feedback!
We're delighted to hear that you found our service quick, easy to use, and that our team provided helpful customer service. We work hard to make the prescription process as simple and efficient as possible, so it's wonderful to know you had such a positive experience.
Thank you for choosing Vet Medi. We truly appreciate your support and look forward to helping you and your pet again in the future.
Best wishes,
The Vet Medi Team
Reply from VetMedi.co.uk
Thank you for your wonderful feedback!
We're delighted to hear that you were pleased with our quick delivery and the communication you received throughout your order. Keeping our customers updated and providing a reliable service is something we always aim for.
Thank you for choosing Vet Medi. We really appreciate your support and look forward to helping you and your pet again in the future.
Best wishes,
The Vet Medi Team
Reply from VetMedi.co.uk
Thank you for taking the time to leave us a review. We're delighted to hear that you found the ordering process easy and that your prescription arrived right on time. Providing a smooth, reliable service for both pets and their owners is what we strive for, so it's great to know we met your expectations. We really appreciate your support and look forward to helping you again in the future.
The Vet Medi Team
Reply from VetMedi.co.uk
Thank you for your kind review! We're so pleased to hear that your medication arrived quickly and that you found our prices reasonable. We work hard to provide a fast, reliable, and affordable service, so it's wonderful to know you had a positive experience. We really appreciate your feedback and look forward to serving you again in the future.
The Vet Medi Team
Easy to buy from.
I found it was easy to unload my prescription. The product was dispatched reasonably quickly. After checking other sites i found this one to be the cheapest for the product i required.
July 7, 2026
Reply from VetMedi.co.uk
Thank you for your fantastic feedback!
We're delighted to hear that you found it easy to upload your prescription and that your order was dispatched quickly. We’re also pleased that you found our prices competitive after comparing with other sites.
At Vet Medi, we aim to make ordering your pet’s medication as simple, reliable, and affordable as possible, so it’s great to know you had a positive experience.
Thank you for choosing Vet Medi. We truly appreciate your support and look forward to helping you and your pet again in the future.
Best wishes,
The Vet Medi Team
Very timely
July 12, 2026
Reply from VetMedi.co.uk
Thank you for your feedback!
We're delighted to hear that you found our service timely. We understand how important it is for your pet to receive their medication when they need it, and we always aim to provide a reliable and efficient service.
Thank you for choosing Vet Medi. We really appreciate your support and look forward to helping you again in the future.
Best wishes,
The Vet Medi Team
very quick service on all 3 occasions I…
very quick service on all 3 occasions I have ordered.
June 30, 2026
Reply from VetMedi.co.uk
Thank you for your wonderful review! We're delighted to hear that you've experienced quick service on all three occasions you have ordered with us. At Vet Medi, we strive to provide a fast, reliable, and convenient service for every customer and their pets. We really appreciate your continued support and look forward to helping you again in the future.
A Prompt service
Simple ordering system and medication arrived quickly. Prices are very competitive too.
July 12, 2026
Reply from VetMedi.co.uk
Thank you for your fantastic review! We're delighted to hear that you found our ordering system simple, your medication arrived quickly. At Vet Medi, we aim to make managing pet prescriptions as easy, affordable, and convenient as possible. We really appreciate your support and look forward to helping you and your pet again in the future.
Great delivery time customer service…
Great delivery time customer service was very helpful. Most of all a great price.
June 30, 2026
Reply from VetMedi.co.uk
Thank you for your fantastic review! We're delighted to hear that you were pleased with our delivery time, helpful customer service, and competitive pricing. At Vet Medi, we’re committed to providing a reliable and affordable prescription service while making sure our customers receive the support they need. We really appreciate your kind feedback and look forward to helping you and your pet again in the future.
Reply from VetMedi.co.uk
Thank you for your great review! We're delighted to hear that you found our ordering process easy and your delivery was quick. At Vet Medi, we aim to make accessing pet prescriptions as simple and convenient as possible for our customers. We really appreciate your support and look forward to helping you and your pet again in the future.
Very efficient way to buy…
Very efficient way to buy prescription-only pet medication and the price was lower than elsewhere online (and much lower than buying from the vet).
July 12, 2026
Reply from VetMedi.co.uk
Thank you for your excellent review! We're delighted to hear that you found Vet Medi an efficient and cost-effective way to purchase your pet's prescription medication. We understand how important it is for pet owners to access the medication they need at a fair price, and we're pleased that we could offer a more affordable option. We really appreciate your support and look forward to helping you and your pet again in the future.
Very reliable
Very reliable, order meds and they are with us with in a couple of days .
July 12, 2026
Reply from VetMedi.co.uk
Thank you for your excellent review! We're delighted to hear that you find Vet Medi reliable and that your orders arrive quickly. We understand how important it is for pet owners to receive their medication promptly, and we're pleased to provide a service you can depend on. We really appreciate your support and look forward to helping you and your pet again in the future.
Order arrived promptly
Order arrived promptly, even to NE Scotland so very impressed. Even free delivery if spending over £40 l think it was. Great communication throughout! Excellent service!
July 7, 2026
Unprompted review
Reply from VetMedi.co.uk
Thank you for your fantastic review! We're delighted to hear that your order arrived promptly. It's also great to know that you appreciated our communication and free delivery option. At Vet Medi, we strive to provide a reliable, convenient, and transparent service for pet owners wherever they are. We really appreciate your kind feedback and look forward to helping you and your pet again in the future.
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