Our Cob has a pattern joint which is/was arthritic. He has undergone various treatments culminating in a gel injection into the joint as a "buffer". His Vet at the time suggested Harpagyl for pain r... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke with Laura - a real human being! She was sweet and understanding, especially of my lack of techie skills. She was very reassuring and talked me through uploading the prescription The human... See more
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Needed tablets quickly for my cat that is undergoing palliative care. They contacted me right away about a problem with the prescription (issue with my vet at my end). I explained I needed the tablets... See more
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This was the first time I had used this service. I initially telephoned for advice, the lady I spoke to could not have been more helpful, literally 'taking me by the hand leading me to the promised l... See more
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Company details
Written by the company
Founded by Dr Charlotte Inness MRCVS, an independent North Yorkshire Vet, we supply prescription medication, non-prescription medication, supplements and much more for all animals, large and small, with savings up to 75%. Helping tens of thousands of animal owners across the UK access the most affordable veterinary health care with no compromise on customer service.
Contact info
Sutton-on-the-Forest, YO61 1ET, York, United Kingdom
- 01904463001
- hello@vetmedi.co.uk
- vetmedi.co.uk
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Reply from VetMedi.co.uk
Thank you for your great review! We're delighted to hear that you were pleased with our service and the quick delivery. We always aim to process and dispatch orders as quickly as possible to ensure pets receive the medication they need without unnecessary delays. Thank you for choosing Vet Medi, and we look forward to helping you again in the future.
From start to finish it was great,easy…
From start to finish it was great,easy to order and on time ,great price.
July 14, 2026
Reply from VetMedi.co.uk
Thank you for your wonderful review! We're delighted to hear that you had a great experience from start to finish and found the ordering process easy. It's fantastic to know your order arrived on time and that you were pleased with the price. At Vet Medi, we're committed to providing a simple, reliable, and affordable service for pet owners. We really appreciate your support and look forward to helping you and your pet again in the future.
Very understanding with my issue and…
Very understanding with my issue and between us resolved the problem
July 14, 2026
Reply from VetMedi.co.uk
Thank you so much for your kind review. We're really pleased we were able to understand your concerns and work with you to find a solution.
Providing helpful, compassionate customer service is very important to us, so it's great to hear you had a positive experience. We really appreciate your feedback.
If there's anything we could have done to make your experience a 5-star one, we'd genuinely love to hear your thoughts. Your feedback helps us continue to improve our service.
We look forward to helping you again in the future.
Reply from VetMedi.co.uk
Thank you for your lovely review! We're delighted to hear that you were happy with our fast delivery and that the critical care product met your needs. We know how important it is to receive essential pet care products quickly, and we're pleased we could help. Thank you for choosing Vet Medi, we really appreciate your support and look forward to helping you again in the future.
Reply from VetMedi.co.uk
Thank you for your great review! We're delighted to hear that you found our ordering process easy and that you were happy with the delivery service. At Vet Medi, we aim to make getting pet prescriptions as simple and convenient as possible. We really appreciate your support and look forward to helping you and your pet again in the future.
Thank you for your service,i will be inPipper.…
Thank you for your service,i will be in contact with you again if the vet says she needs more .George Broadhead.
July 13, 2026
Reply from VetMedi.co.uk
Thank you for your kind review, George. We're delighted to hear that you were happy with our service. At Vet Medi, we're always here to help make managing your pet's prescriptions as simple and convenient as possible. We appreciate you choosing us and look forward to assisting you again should your vet recommend further medication in the future.
Easy to order
Easy to order, upload prescription and pay. Good price and arrived in a timely manner.
June 30, 2026
Reply from VetMedi.co.uk
Thank you for your excellent review! We're delighted to hear that you found the ordering process easy, including uploading your prescription and completing payment. It's great to know you were happy with our pricing and that your order arrived in a timely manner. At Vet Medi, we aim to provide a simple, convenient, and reliable service for pet owners. We really appreciate your support and look forward to helping you and your pet again in the future.
Took too long to arrive
Took too long to arrive. Had to go to vets and pay extra for prescription drugs as my dogs were suffering
July 13, 2026
Reply from VetMedi.co.uk
Thank you for taking the time to share your feedback. We're very sorry to hear that your order didn't arrive in time and that your dogs needed veterinary treatment in the meantime. We understand how upsetting and stressful that situation must have been.
We always aim to dispatch orders as quickly as possible, but we're sorry that on this occasion the delivery did not meet your expectations. We appreciate how important timely delivery is when it comes to pet health.
If you'd be happy to contact our customer support team with your order details, we'd like the opportunity to review what happened and see if there's anything we can do to help.
We wish your dogs a speedy recovery and appreciate you bringing this to our attention.
From order to delivery was so quick…
From order to delivery was so quick including getting a prescription from my vet. So easy to order and excellent service
July 13, 2026
Reply from VetMedi.co.uk
Thank you for your fantastic review! We're delighted to hear that your experience with Vet Medi was quick and straightforward from obtaining your prescription through to delivery. Making the ordering process as easy and convenient as possible is something we always strive for, and we're thrilled that you received excellent service. We really appreciate your support and look forward to helping you and your pet again in the future.
best price.
easy to order, excellent price, very quick delivery - very pleased will continue to order here for my dog.
.Mary Holt
July 1, 2026
Reply from VetMedi.co.uk
Thank you for your wonderful review, Mary! We're delighted to hear that you found our ordering process easy, and your delivery arrived quickly. It's fantastic to know that you were so pleased with our service and that you plan to continue ordering from Vet Medi for your dog. We really appreciate your support and look forward to helping you and your pet again in the future.
Once I emailed the prescription from my…
Once I emailed the prescription from my veterinarian clinic , it was easy to reorder
the medication for my dog .
The price I pay is fantastic and the delivery is within the week .
July 13, 2026
Reply from VetMedi.co.uk
Thank you for your lovely review! We're delighted to hear that once your prescription was received, reordering your dog's medication was quick and easy. It's great to know that you were happy with our pricing and that your delivery arrived quickly. At Vet Medi, we aim to make managing your pet's prescriptions as simple, convenient, and affordable as possible. We really appreciate your support and look forward to helping you and your dog again in the future.
ordered via prescription
ordered via prescription. The parcel was delivered to somewhere else. Contacted VetMedi and got a response straight away. Next morning sent another email and they responded straight away. Fantastic customer services. Highly recommend.
July 13, 2026
Reply from VetMedi.co.uk
Thank you for taking the time to leave such a fantastic review! We're sorry to hear there was an issue with your parcel delivery, but we're pleased that our team was able to respond quickly and assist you throughout the process. Providing prompt, helpful customer service is extremely important to us, and we're delighted to hear that our support team helped resolve your concerns. Thank you for your recommendation and for choosing Vet Medi — we really appreciate your support and look forward to helping you and your pet again in the future.
Great quick service
July 13, 2026
Reply from VetMedi.co.uk
Thank you for your great review! We're delighted to hear that you were happy with our quick and efficient service. At Vet Medi, we always aim to provide a smooth and reliable experience for our customers and their pets. We really appreciate your support and look forward to helping you again in the future.
Quick experienced service
July 1, 2026
Reply from VetMedi.co.uk
Thank you for your kind review! We're delighted to hear that you found our service quick and experienced. At Vet Medi, we’re committed to providing a reliable and efficient prescription service to make things as easy as possible for pet owners. We really appreciate your support and look forward to helping you and your pet again in the future.
Ordered and received within a week
Ordered and received within a week. Excellent service.
June 30, 2026
Reply from VetMedi.co.uk
Thank you for your excellent review! We're delighted to hear that your order arrived within a week and that you were happy with the service you received. At Vet Medi, we aim to provide a fast, reliable, and convenient way for pet owners to access their prescriptions. We really appreciate your support and look forward to helping you and your pet again in the future.
Reply from VetMedi.co.uk
Thank you so much for your kind review. We’re delighted to hear that you’ve had such a positive experience with Vet Medi. Providing high-quality products, reliable service, and an efficient experience for pet owners is what we strive for every day.
We truly appreciate your trust and support, and we look forward to continuing to help you and your pets in the future.
Reply from VetMedi.co.uk
Thank you for taking the time to leave us a review. We’re pleased to hear that you found ordering with Vet Medi simple and hassle-free, including the prescription process.
We always aim to make accessing pet medications as straightforward and affordable as possible, while providing a reliable service for pet owners. We appreciate your support and are grateful that you chose Vet Medi for your pet’s needs.
Reply from VetMedi.co.uk
Thank you for your kind review. We work hard to make ordering pet prescriptions as smooth and convenient as possible for our customers and their pets.
We really appreciate your feedback and your trust in Vet Medi.
Reply from VetMedi.co.uk
Thank you for your lovely review. We’re so pleased to hear that you had a great experience with Vet Medi.
Providing a convenient and reliable service for pet owners is our priority, and we really appreciate your support. Thank you for choosing Vet Medi to help care for your pet.
Highly recommend
Been ordering my cats prescription from them for a few years now and I cant fault them. Nice and simple to upload the prescription, order gets approved and dispatched very quickly and delivery is quick. Plus its cheaper than getting the medication from your vet.
July 2, 2026
Reply from VetMedi.co.uk
Thank you so much for your wonderful review and for choosing Vet Medi for your cat’s prescriptions over the years. We’re delighted to hear that you’ve found the process simple, from uploading your prescription through to approval, dispatch, and delivery.
We understand how important it is for pet owners to have a reliable and affordable way to access their pets’ medications, and we’re pleased that our service has helped make managing your cat’s prescriptions easier.
We truly appreciate your continued support and look forward to helping you and your cat for many more years.
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