While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent service. Harry's food arrived really quickly. Always helpful and always efficient. Cannot rate Vetonthenet highly enough. Medication is much cheaper than from the vet. All you need is y... See more

Company replied

Rated 5 out of 5 stars

Having ordered a number of times with this company, we have nothing but the highest praise. They do care about the animal(s) and they quite obviously strive for excellence at all times. Nicola, wh... See more

Company replied

Rated 5 out of 5 stars

I've found vetonthenet to be an amazing company to supply my pets meds. 5 star service and communication. I'm unsure this will continue now they've been morphed into another business. Always a shame... See more

Company replied

Rated 5 out of 5 stars

I ordered items I have previously ordered which were delivered with the usual speed & asked for advice. As soon as the vet received the enquiry a email provided a range of possible means to improve th... See more

Company replied

Company details

  1. Veterinary Pharmacy

Written by the company

Vet on the Net provides a unique service offering online video vet consultations from the comfort of your own home, alongside a well-stocked shop and pharmacy for all your pet related purchases!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

812 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication

Great communication, kept me informed about my order, particularly when there was a supply issue. I would highly recommend Vetonthenet.

Regards

Nicky

March 18, 2022
Vetonthenet logo

Reply from Vetonthenet

Thankyou so much Nicola :) - please do and have a wonderful weekend!!!!
Warmest Regards, The Vet on the Net Team

Rated 5 out of 5 stars

Quick and easy ordering process

Quick and easy ordering process, with Quick delivery. I will be ordering from them again.

March 18, 2022
Vetonthenet logo

Reply from Vetonthenet

Thankyou so much for saying Heidi - we love to hear that! Have a great weekend :)
Warmest Regards, The Vet on the Net Team

Rated 3 out of 5 stars

Silly amount of packaging!

Good service but the TNT delivery took 4-5 days.
It came in ridiculous packaging for a packet of pills. A paper bag in a small box with air filled pillows. All it needed was an envelope as it had a bubble wrap bag. Unnecessary packaging would of meant delivery was free, which could of been offered.

March 18, 2022
Vetonthenet logo

Reply from Vetonthenet

Sorry to hear that you weren't entirely happy with your order. We do offer free deliveries over £29 :). We hope next time, you will be 100% happy with our service. Have a nice weekend!
Warmest Regards, The Vet on the Net Team

Rated 5 out of 5 stars

Great company and fast delivery 👍

Great company and fast delivery 👍
I will definitely use them again

March 17, 2022
Vetonthenet logo

Reply from Vetonthenet

Thankyou so much Sarah - so kind of you to say :). Have a lovely afternoon!
Warmest Regards, The Vet on the Net Team

Rated 5 out of 5 stars

Always excellent customer service

Always excellent customer service. My dog needs a very specific food due to severe allergies, they were out of stock on the site, so they sourced some urgently and had it delivered within 2 days.

Would highly recommend.

March 16, 2022
Vetonthenet logo

Reply from Vetonthenet

Thankyou so much for the nice review Dan :), we really do appreciate it!! Have a lovely evening!!
Warmest Regards, The Vet on the Net Team

Rated 5 out of 5 stars

My favourite site !

Thanks you very much for a great service as always . Have a great weekend :)

March 16, 2022
Vetonthenet logo

Reply from Vetonthenet

That is music to our ears Donna - thankyou so so much and you too :)
Warmest Regards, The Vet on the Net Team

Rated 5 out of 5 stars

Very fast delivery and well packaged

Very fast delivery and well packaged. Would recommend.

March 16, 2022
Vetonthenet logo

Reply from Vetonthenet

Thankyou so much for the 5 stars Linda - we all really appreciate it! Have a nice evening :)
Warmest Regards, The Vet on the Net Team

Rated 5 out of 5 stars

Fantastic quick service

Fantastic quick service, very professional and friendly. Liaised with Nicola via email on my order and was a fantastic service, will definitely be using Vet on the Net for my dogs future food orders

March 16, 2022
Vetonthenet logo

Reply from Vetonthenet

That is so wonderful to hear Katie - thankyou!! Have a great afternoon :)
Warmest Regards, The Vet on the Net Team

Rated 5 out of 5 stars

Highly Recommended

This my first order from vetonthenet and it won’t be my last. I ordered some veterinary food for my pup that is usually very hard to find at a much cheaper price than I have found before. The customer service is second to none and delivery was quick and painless. I wouldn’t hesitate to order again or to recommend this company to others. Thanks!

March 15, 2022
Vetonthenet logo

Reply from Vetonthenet

That is wonderful to hear - how kind!!!! Thankyou so much and we hope you have a really lovely afternoon :)
Warmest Regards, The Vet on the Net Team

Rated 5 out of 5 stars

Fabulous customer service Nicola as…

Fabulous customer service Nicola as always, this is my go to website when I need food and medication for my terrier.

March 14, 2022
Vetonthenet logo

Reply from Vetonthenet

How lovely to hear that - thankyou Lesley and for being a loyal customer. We really do appreciate it :). Have a fantastic Tuesday!
Warmest Regards, The Vet on the Net Team

Rated 5 out of 5 stars

Highly recommend

Highly recommend, fast delivery, fantastic customer service. Thank you.

March 14, 2022
Vetonthenet logo

Reply from Vetonthenet

Thankyou!!!! Really kind of you to say Lydia and much appreciated :). Have a wonderful Monday!
Warmest Regards, The Vet on the Net Team

Rated 5 out of 5 stars

Good Service

Super quick delivery. Kept me informed every step of the way

March 14, 2022
Vetonthenet logo

Reply from Vetonthenet

Thankyou so much Marsha for the 5 stars :) - a lovely way to start the week! Have a great Monday!
Warmest Regards, The Vet on the Net Team

Rated 5 out of 5 stars

Competitive prices and great service

Competitive price for specialist dietary food, great customer service and fast delivery

March 13, 2022
Vetonthenet logo

Reply from Vetonthenet

Thankyou so much Steph - your review is really appreciated by all of us here :). Have a lovely evening!
Warmest Regards, The Vet on the Net Team

Rated 5 out of 5 stars

Excellent friendly customer service

Excellent friendly customer service. I had trouble ordering online and contacted them. The problem was resolved quickly.
Super quick delivery as always.

March 13, 2022
Vetonthenet logo

Reply from Vetonthenet

That is lovely to hear Rachel - thankyou so much for leaving us a review :). Have a wonderful Sunday afternoon!
Warmest Regards, The Vet on the Net Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look