Vets for Pets Reviews 8,219

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 3,445 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their kindness, understanding, and compassionate approach, highlighting their dedication to animal welfare. The service provided is consistently described as excellent, with many appreciating the thorough explanations and the overall care received for their pets. However, some customers expressed dissatisfaction with the pricing, finding certain services or medications to be unexpectedly expensive. A few other people also felt that the customer service was occasionally unhelpful or unprofessional, citing issues like impolite staff or a lack of attention to pet history.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their kindness, understanding, and... See more

Service

Consumers find service to be positive, with many praising the sympathetic, understanding, and kind approach... See more

Price

Reviewers mention ambiguous feedback about price. Many customers express dissatisfaction, citing hidden... See more

Customer service

People report ambiguous experiences with customer service. While some customers express satisfaction,... See more

Product

Customers had ambiguous experiences with product. While some reviewers expressed satisfaction with specific... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Whilst travelling from our home in the East Midlands to Scotland our whippet Reuben was injured in an unprovoked attack by another dog at the M6 services just outside Carlisle. Needing to find an emer... See more

Rated 5 out of 5 stars

The vets and nurses are fantastic. They genuinely care for our pets and show great knowledge on our issues. We have used them for our kitten from initial consultation to spaying and our older cat da... See more

Rated 5 out of 5 stars

Our local branch is just wonderful. The vet is fantastic, as are his team. Even though we have a couple of vets (and even another Vets for Pets branch) on our doorstep, I quite literally tracked that... See more

Rated 5 out of 5 stars

Today I visited Vets4Pets in Chester after finding a small pigeon struggling and drowning in the canal. I managed to rescue it, warm it up and brought it to the clinic hoping someone could help. T... See more


Company details

  1. Veterinarian

Written by the company

Here at Vets4Pets we know your pet is a member of the family and that's why we offer the best veterinary healthcare and friendly advice right across the UK.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

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Rated 5 out of 5 stars

Amazing 👏 We've been with Vets for Pets in…

We've been with Vets for Pets in Carlisle for years now and I won't ever leave. The staff are amazing 👏 especially Lisa and Louise... I can't thank them all enough for all the help and hard work they put in with all of my animals ❤️ you's have never let us down.
Keep up the great work ✨️✨️✨️
Sharon Watson

February 4, 2026
Unprompted review
Rated 1 out of 5 stars

Following the loss of our dog

Following the loss of our dog, we were extremely distressed not only by the situation itself but by how our concerns were handled afterwards.

During discussions, it was implied that the illness may have been brought in sooner. However, I had attempted to arrange an appointment and was unable to obtain one at the time. To then feel blamed in these circumstances was both upsetting and unfair.

The communication we later received lacked empathy and professionalism and added further distress to an already heartbreaking experience for our family.

As a result, we have lost trust in this practice and have chosen not to return. Pet owners deserve compassion, respectful communication, and support — particularly during such emotional times.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Love the late evenings

Love the late evenings. I work different hours so getting an appointment is convenient. Receptionist always helpful and professional. The vets and nurses absolutel animal lovers. Everything is explained so I understand. Never feel rush. We'll done Bridgwater team.

January 22, 2026
Rated 5 out of 5 stars

Maggie.

I lost my pooch last week.

Maggie x

She was four months short of 16.

Three years ago as I was about to retire Maggie became ill. She had a considerable tumour within her rib cage. The prognosis wasn’t good.
The one thing I wanted more than anything was to spend as much time with Mags during my retirement as her age would allow.
Two weeks before my retirement she had her operation, I was told not to expect too much.

We got three years!

I’m forever grateful.

Thank you to everyone at Kings Cross Vets for Pets.
From both of us.

January 23, 2026
Rated 1 out of 5 stars

Total waste of time

Total waste of time. My dog went under anaesthetic to have a growth removed. Collected dog and growth was still there as they’d only done biopsy for £900! Rebooked for surgery and quoted £1440, took the dog in and told I need to bring her back next week. Scamming consultation fees out of pet lovers and doing nothing.

January 22, 2026
Rated 5 out of 5 stars

Its the people that work for the…

Its the people that work for the company that makes the difference !. I have birds so need a confident avian vet. I use Vets for Pets New Malden.
In an emergency, if the right vet is on they have always seen me straight away, if not an emergency there has always been an appointment within a few days
Max is the vet i see and has been professional, knowledgeable and friendly. It can be difficult to find a vet who is competent when dealing with exotics but I have every confidence in his skills. In any other encounter all staff are friendly and make a difficult time less stressful

December 11, 2025
Rated 5 out of 5 stars

Kitten Spay

My two kittens went to Vets for Pets at Newark to be spayed. The booking system was very straightforward. All members of staff encountered were very friendly. The surgery went well for both kittens. Both had a follow up appointment three days later, then again ten days after the initial surgery. Each visit, the staff were friendly and attentive to each kitten. The price for the surgery and subsequent appointments was £80 per kitten less than the Practice they were registered at. A saving of £160 for me, and an excellent service for the kittens. Thank you very much, I wouldn't hesitate to recommend Vets for Pets at Newark.

January 19, 2026
Unprompted review

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