Vets Food World 

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Rated 5 out of 5 stars

This pet store has exceeded my expectations in terms of convenience and product quality. From pet food to grooming supplies, everything I need is readily available, and their fast delivery service ens... See more

Rated 5 out of 5 stars

I could not be more impressed with the efficiency and prompt delivery from this company. My own Pet food supplier of many years let me down badly, and I was desperate to obtain special dietary food fo... See more

Rated 5 out of 5 stars

We always order our cat food from Vets Food World. Sensibly priced, simple to use website, quick delivery. Just one bit of advice to the staff at Vets Food World - your courier (Fedex) doesn't appe... See more

Rated 5 out of 5 stars

Found web site by accident and was shocked at price of dog food ..... Almost £15 cheaper than normal. Fast efficient delivery will defiantly use again thanks x

Company details

  1. Pet Store

About Vets Food World

Information provided by various external sources

Vets Food World supply specialist pet food for dogs, cats and rabbits which you can normally only get from your vet in addition to pet food you normally get from the vets. We offer free mainland uk delivery for orders over £25 and low carriage rates to other parts of the country. Brands stocks include Hills, Royal Canin, Purina Pro Plan, Purina Vet Diets, Eukanuba, Eukanuba Vet Diets, James Wellbeloved, Fish 4 Dogs, Burns, Beta, IAMS, Supreme, Burgess Excel, Pedigree, Arden Grange amongst many others.

Contact info

All reviews

(1,473)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Could not have asked for better.Order delivered safely within 24hours.Excellent value.

June 21, 2015
Unprompted review
Rated 5 out of 5 stars

Very pleased with my order

This is the first time I've used this company, the order came through really quickly, there was a small problem with the order, but this was immediately sorted out and the problem rectified. Problems do happen, but it was dealt with efficiently and with no hassle whatsoever - I would definitely use this company again.

June 17, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Recently ordered for the first time Dog Food from this website, order processed and delivered within 24 hours, amazing service will use again.

June 13, 2015
Unprompted review
Rated 5 out of 5 stars

Superb value & service

I stumbled across Vets Food World when searching for a specialist food for my skittish old terrier. Their site is very easy to access and so straight forward that I'd ordered the food within seconds of finding them. The food I ordered was competitively priced and I was delighted by the remarkable speed of delivery... Something other companies can't match usually. The customer service was really prompt and helpful at every stage and I was thrilled with my purchases especially as my elderly dog has now started eating again having discovered a new tasty nutritious food that helps keep him calm too. I'll certainly be back for all my food requirements and am grateful for super service and great value.

May 30, 2015
Unprompted review
Rated 2 out of 5 stars

Customer Services

I have been ordering a veterinary diet for my dog who is food intolerant from Vets Food World for over a year and until now had no complaint except for my last order which should have arrived Friday 22nd May before the bank holiday. Every order I took delivery of arrived between 9am and 10am. When the order did not arrive I phoned Customer Services at 12.15 and was not impressed with the attitude of Customer Services - they could have checked dispatch - they did not. After waiting all day I phoned again at 5.45 - I spoke to the same woman who then decided to get in touch with the delivery firm who had closed so she sent an email to their closed office! Anyone can make a mistake but I felt they really didn't care. The next day (Saturday) I called the delivery company and they had nothing for delivery to me. There was no apology, nothing from Vets Food World. The order that should have arrived last Friday arrived today Wednesday which I refused having had to involve my Vet I had made other arrangements.

May 27, 2015
Unprompted review
Vets Food World logo

Reply from Vets Food World

Thank you for your enquiry,

I apologise for the poor experience with delivery of your food on this occasion. The parcel was sent on Thursday for delivery Friday but unfortunately got lost in the fed ex network. The warehouse where parcels are sent from started investigating where the parcel was after the initial phone call but unfortunately the parcel could not be located in the network. Due to the bank holiday we immediately resent the parcel on Tuesday for delivery Wednesday.

I have refunded the food which was refused

Kind Regards

Vets Food World

Rated 5 out of 5 stars

First Order

First time I have used VFW and pleased with the service/fast delivery.

May 25, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I needed to order a fair amount of a certain hypoallergenic food to take for my super fussy spaniel on a 3 week trip over to Europe. The website showed an excellent price but the one I needed was out of stock. I emailed Vets Food World in the evening to find out if they had any idea when they would have stock available. Somebody emailed back the next morning saying "give it an hour and you will be able to place an order". I placed the order at lunchtime and the food arrived the next day. Fantastic customer service- I will definitely use Vets Food World again.

May 24, 2015
Unprompted review

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