Very wide range of products available and at competitive prices. I regularly purchase the Peckish fat balls from them as they are such a bargain price and always prompt delivery. Sadly we don't have o... See more
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Review summary
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Reviews shaping this summary
This is an excellent shop that I happened upon whilst searching the Web for my Cavachons dog food. Not only do they sell it in larger packs than found in the shops, their delivery was second to none -... See more
Big variety of brands I buy. Very decent pricing and sales are very good. Very often it has offers so signing up to be notified of these does help you budget. Yes, you pay for delivery. It's often v... See more
This is the first time I’ve used VetShop.co.uk for my purchases, they have a good selection of items, although they aren’t the cheapest around they do provide a prompt service, the items I’d ordered a... See more
Company details
About VetShop.co.uk
Written by the company
VetShop.co.uk is a family-run online retailer specialising in veterinary diets, flea and worming treatments, supplements and everyday pet essentials.
We stock thousands of products from trusted brands like Hill's, Royal Canin and Frontline, delivered quickly and reliably across the UK. And with our Subscribe & Save service, your pet's food and treatments arrive automatically, right when you need them – with a saving on every order.
Every member of our team is a pet owner, so when you call or email us, you're speaking to someone who genuinely gets it. No call centres, no scripts – just friendly, knowledgeable people who care about your pets as much as you do.
Why shop with us?
- Next day delivery available
- Subscribe & Save on every repeat order
- Apple Pay & Google Pay accepted
- Friendly UK-based customer service
Contact info
5 Blackhill Business Park, Sand Barn Lane, Black Hill, CV37 0BX, Stratford-upon-Avon, United Kingdom
- 01789507340
- info@vetshop.co.uk
- vetshop.co.uk
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 53% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have not received my order yet I had…
I have not received my order yet I had a message to say it has been dispatched. If this is to happen each time I will revert to my old company that was at least reliable.
March 29, 2026
Unprompted review
Reply from VetShop.co.uk
Hi Judy,
Thank you for getting in touch, and we’re sorry to hear your order arrived late despite the dispatch notification. We understand how frustrating that is, especially when you’re relying on a timely delivery.
Sometimes delays can occur once an order has left us and is with the courier, but we appreciate this doesn’t make the situation any less inconvenient for you. We’d like to look into this for you and make sure it’s noted and improved going forward.
If you can, please contact us with your order details so we can review what happened and provide further assistance.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Placed my order for Iams lamb dog food …
Placed my order for Iams lamb dog food 12kg , it came the very next day!. Most impressed. Would buy from this seller again.
March 11, 2026
Unprompted review
Reply from VetShop.co.uk
Hi Janet,
Thank you for your lovely review! We’re really pleased to hear your Iams lamb dog food arrived the very next day and that you were impressed with the service.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Great website for anything cats.
VetShop.co.uk is the only website I can purchase what I want at a good price for my senior cat of 20. I purchased Capstar flea treatment for him as nothing else works. So pleased with the pricing and choices on this website.
February 23, 2026
Unprompted review
Reply from VetShop.co.uk
Hi Jan,
We’re really pleased to hear you’ve been able to find the products you need for your senior cat, especially something as important as effective flea treatment.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Competitive pricing, quick delivery and outstanding Customer Services.…
Competitive pricing and quick delivery although DHL did let one parcel go astray, (nothing to do with VetShop.) They did the same thing three weeks previously with a parcel from another company. The benefit with VetShop is you can talk to a pleasant human in customer services, and not have to chat with a bot which does absolutely nothing.
March 9, 2026
Unprompted review
Reply from VetShop.co.uk
Hi David,
We’re really pleased to hear you’re happy with our competitive pricing and quick delivery.
We’re sorry to hear about the issue with the courier, but we appreciate your understanding that this was outside of our control. It’s also great to know our customer service team made a positive difference — we always aim to provide real support when it’s needed.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Dog food.
Have used Vetshop before to purchase dog food for my westie.
The web site is easy to use and order from the prices are very good and they carry food my local pet shop doesn't. Communication is great and delivery fast and tracked. Over a great business to buy from.
February 21, 2026
Unprompted review
Reply from VetShop.co.uk
Hi WaywardWestie,
Thank you for your lovely review! We’re really pleased to hear that you find our website easy to use and that you’re happy with the prices, range of products, and the availability of food for your Westie that you can’t always find locally.
It’s great to know you’ve also been happy with our communication and fast, tracked delivery — we really appreciate your continued support.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Dog biscuits did not get sent
I needed a large (12-15kg) bag of dog biscuit mixer and there was a good priced one, so I ordered. I didn't get a notification or anything, so I checked back on the web-site, where it said order closed for a few days, then pending delivery (still no email notification). After a week and nothing, I sent a query. They got to me saying that my google payment had not gone through and that they had tried to contact me. I had by then ordered a slightly more expensive product from a copetitor that arrived the next day..........so, not sure if this was a one off. I may well give them another go if their products stay good value
February 26, 2026
Unprompted review
Reply from VetShop.co.uk
Hi Ken,
Thank you for taking the time to share your experience, and we’re sorry for the frustration caused by the lack of clear communication and delay in your order. We understand how important it is to receive timely updates, especially when you’re relying on products for your pet.
It sounds like there was an issue with the payment process and our communication didn’t reach you as it should have — we’re sorry for that and appreciate you flagging it. We’ll make sure this is looked into so we can improve both our notifications and follow-up process.
We really appreciate your fairness in saying you may give us another try, and we’d love the chance to provide a smoother experience next time.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Phenominal Customer Support
Excellent value for money and delivery arrived 1 day earlier than anticipated.
More importantly, excellent customer support. My delivery was short 1 item and Lulu provided prompt and affirmative support to rectify the situation and kept me up to date throughout the process.
March 2, 2026
Unprompted review
Reply from VetShop.co.uk
Hi Gregory,
Thank you so much for your kind review! 😊
We're really pleased to hear that you found the product great value for money and that your delivery arrived earlier than expected. Even more importantly, we're glad Lulu was able to assist you quickly and keep you updated while resolving the missing item.
If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Dog food
The price of the dog food was very competitive. Delivery was super fast! Definitely will be ordering again.
February 19, 2026
Unprompted review
Reply from VetShop.co.uk
Hi Morag,
Thank you for your great review!
We’re so pleased to hear you found our dog food prices competitive and that your delivery arrived super fast. That’s exactly the experience we aim to provide! We really appreciate your support and look forward to your next order.
If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Good service
Good service, prompt despatch, good value. Easy to navigate website.
February 9, 2026
Unprompted review
Reply from VetShop.co.uk
Hi Marcia,
I hope you have a lovely weekend.
We’re really pleased to hear that you found our service prompt, our prices good value, and our website easy to navigate. We work hard to make the whole experience as smooth as possible.
If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Best prices we found online
Found what we wanted at the best price. Easy to order and arrived quickly. Packaged well and will order again soon.
February 9, 2026
Unprompted review
Reply from VetShop.co.uk
Hi Philip,
We’re delighted you found exactly what you were looking for at the best price, and that ordering was easy with a quick, well-packaged delivery.
We really appreciate your support and look forward to your next order!
If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
I was delighted with the Royal Canin…
I was delighted with the Royal Canin prices, with 3 labradors to feed I will be ordering again. Delivery was so prompt and well packaged for the poor weather, hence arrived in perfect condition with some additional free joint tablets. Thank you
February 2, 2026
Unprompted review
Reply from VetShop.co.uk
Hi Labrador breeder,
We’re delighted to hear you were pleased with our Royal Canin prices — especially with three Labradors to keep happy and well fed 🐾
It’s great to know your order arrived promptly and in perfect condition despite the poor weather, and we’re so glad the extra joint tablets were a nice surprise!
If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Great service
I inadvertently ordered twice and the money was refunded immediately. The remaining order was delivered very quickly.
I have used VetShop a few times now and never had a problem with them.
February 5, 2026
Unprompted review
Reply from VetShop.co.uk
Hi Sandra,
I hope you're having a great week.
We’re really pleased we could resolve the duplicate order quickly for you and get the refund processed straight away. It’s great to hear that your remaining order arrived promptly too.
We truly appreciate your continued support and are delighted that you’ve had consistently positive experiences with us.
If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Fantastic site!
Excellent pricing and frequent offers along with fast service make Vet Shop my 'go to' place for my pets needs
February 12, 2026
Unprompted review
Reply from VetShop.co.uk
Hi A E Pilling,
I hope you're having a lovely week.
We’re delighted to hear that our pricing, frequent offers, and fast service have made us your ‘go to’ for your pets’ needs — that really means a lot to us 🐾
We truly appreciate your support and look forward to continuing to provide great value and service for you and your pets.
If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Great service
Great service. Great prices. Lots of choice for my fur babies xx
February 7, 2026
Unprompted review
Reply from VetShop.co.uk
Hi Simone,
We’re so pleased to hear you’re happy with our service, prices, and the range we offer for your fur babies 🐾 That’s exactly what we strive for!
We really appreciate you taking the time to share your feedback and look forward to helping you again soon.
If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Vetshop Great Service
We have a bottomless bowl deal with Vet Shop and it works really well. I get an email when we are due our next delivery and it is delivered brilliantly. This is a fabulous service by VetShop which we greatly appreciate.
January 23, 2026
Unprompted review
Reply from VetShop.co.uk
Hi Nigel,
Thank you so much for your wonderful review! We’re thrilled to hear that our Bottomless Bowl service is working so well for you and that the reminders and deliveries have been spot on. Making sure your pets never run out of what they need is exactly what we aim for, so it’s fantastic to know it’s making life that little bit easier.
If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Reply from VetShop.co.uk
Hi Syed,
I hope you're having a great week.
Thanks for your feedback, and we’re really sorry to hear the delivery went to the wrong address. That’s definitely not the experience we want for our customers.
If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Easy to order and quick delivery
Easy to order and quick delivery. Will use this company again.
January 26, 2026
Unprompted review
Reply from VetShop.co.uk
Hi Mrs Lindo,
I hope you're having a lovely week.
We’re really pleased to hear you found ordering easy and delivery quick. We truly appreciate your support and look forward to helping you again.
If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Great price easy purchase
Great price and delivered really quickly
No problems would shop here again
January 28, 2026
Unprompted review
Reply from VetShop.co.uk
Hi Hazel,
I hope you're having a lovely week.
We’re really glad you were happy with the price and our quick delivery. We appreciate you shopping with us and would love to see you again.
If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Easy to order
Easy to order, good price, couldn't quite believe it arrived next day 😀
January 19, 2026
Unprompted review
Reply from VetShop.co.uk
Hi Dean,
I hope you're having a lovely week.
We’re so glad you found ordering easy and that the next-day delivery surprised you in a good way 😀
If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Great company placed my order for…
Great company placed my order for product required with ease.Had a small problem with delivery. Spoke to Lucy at customer service via email. Received quick response and problem was sorted very quickly. Products are very reasonably priced and there are plenty of options. Have ordered before and will do again when needed.
January 20, 2026
Unprompted review
Reply from VetShop.co.uk
Hi Veronica,
I hope you're having a great week.
We’re really glad Lucy was able to help sort the delivery issue quickly and that you’re happy with the range and pricing. It’s great to know you’ll be ordering from us again — we really appreciate your support!
If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
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