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VetShop.co.uk Reviews 

3,401
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and highly competitive prices offered across a very wide variety of pet food and supplies. Consumers genuinely appreciate the daily convenience of smoothly navigating the digital website, setting up repeat subscription orders, and receiving prompt customer support whenever required. Some reviewers were not happy with delivery complications caused by external couriers, which occasionally resulted in frustrating shipping delays or missing parcels. A few people also noted occasional recurring problems regarding heavily damaged packaging, incorrect item quantities, or receiving goods nearing their official expiration dates.

What people talk about most

Delivery service

Clients share positive opinions on delivery_service, highlighting prompt and efficient shipping times.... See more

Price

Reviewers mention positive feedback about price, often describing products as very reasonable and... See more

Product

People report positive experiences with product variety and quality, noting a large range of items available... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast shipping and great... See more

Service

Customers had positive experiences with service, frequently highlighting efficient delivery, competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very wide range of products available and at competitive prices. I regularly purchase the Peckish fat balls from them as they are such a bargain price and always prompt delivery. Sadly we don't have o... See more

Rated 5 out of 5 stars

This is an excellent shop that I happened upon whilst searching the Web for my Cavachons dog food. Not only do they sell it in larger packs than found in the shops, their delivery was second to none -... See more

Rated 5 out of 5 stars

Big variety of brands I buy. Very decent pricing and sales are very good. Very often it has offers so signing up to be notified of these does help you budget. Yes, you pay for delivery. It's often v... See more

Rated 5 out of 5 stars

This is the first time I’ve used VetShop.co.uk for my purchases, they have a good selection of items, although they aren’t the cheapest around they do provide a prompt service, the items I’d ordered a... See more


Company details

  1. Pet Store
  2. Bird Shop
  3. Animal Feed Store
  4. Pet Supply Store

About VetShop.co.uk

Written by the company

VetShop.co.uk is a family-run online retailer specialising in veterinary diets, flea and worming treatments, supplements and everyday pet essentials.

We stock thousands of products from trusted brands like Hill's, Royal Canin and Frontline, delivered quickly and reliably across the UK. And with our Subscribe & Save service, your pet's food and treatments arrive automatically, right when you need them – with a saving on every order.

Every member of our team is a pet owner, so when you call or email us, you're speaking to someone who genuinely gets it. No call centres, no scripts – just friendly, knowledgeable people who care about your pets as much as you do.

Why shop with us?

  • Next day delivery available
  • Subscribe & Save on every repeat order
  • Apple Pay & Google Pay accepted
  • Friendly UK-based customer service

VetShop.co.uk - online pet supplies delivered to your door


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 53% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(3,401)

124 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Suet balls

I bought 150 pack of suet balls, the birds love them and they arrived on time and securely packaged.

January 20, 2026
Unprompted review
VetShop.co.uk logo

Reply from VetShop.co.uk

Hi Paul,

I hope you're having a great week.

We’re delighted to hear that the suet balls are a hit with the birds and that your order arrived on time and securely packaged 🐦.

If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk

Paws & hugs,
Vetshop.co.uk 🐾

Rated 5 out of 5 stars

Royal Canin cheaper than elsewhere

Royal Canin cheaper than elsewhere, which is a great help, given how pricey it is. Speedy delivery too.

January 21, 2026
Unprompted review
VetShop.co.uk logo

Reply from VetShop.co.uk

Hi Christopher,

I hope you're having a lovely week.

We’re really glad we could help by offering Royal Canin at a better price, and it’s great to hear your order arrived quickly too 🙂

If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk

Paws & hugs,

Vetshop.co.uk 🐾

Rated 5 out of 5 stars

Good brand, puppy loves it

Excellent company, from ordering to receiving, very quick and great discounts. Would recommend to all

January 1, 2026
Unprompted review
VetShop.co.uk logo

Reply from VetShop.co.uk

Hi Helen,

I hope you have a fantastic weekend.

We’re really glad you were happy with the speed, service, and savings. We truly appreciate the recommendation and your support.

If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk

Paws & hugs,

Vetshop.co.uk 🐾

Rated 5 out of 5 stars

Great choice of products

Great choice of products, Competitive prices, Good communication, Fast delivery

January 7, 2026
Unprompted review
VetShop.co.uk logo

Reply from VetShop.co.uk

Hi Phil,

I hope you had a lovely weekend.

Thanks so much for taking the time to leave this review! We’re delighted you enjoyed the products and had a smooth, fast experience 🙂

If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk

Paws & hugs,

Vetshop.co.uk 🐾

Rated 1 out of 5 stars

Accidentally ordered a dog food for…

Accidentally ordered a dog food for subscription, the second I was notified I messaged. I only received a reply after it had already been delivered. Upon delivery, I had ordered this to go to my parents address as I’m working. DHL delivery driver didn’t knock on door, dumped dog food on driveway and fraudulently signed for ‘meg’, again he didn’t even knock & I don’t live at that address, also I never sign my name as ‘Meg’ it’s always my full name. So after getting a reply from VetShop regarding this, they arranged for the parcel to be collected by DHL, I had them cancel on collection 3 times on after another. Finally DHL came back to pick up collection, didn’t give my mum a receipt and went. Now VetShop are telling me the parcel hasn’t been collected or the collection hasn’t been logged, so I’m unable to get a refund and now they’ve stopped replying to me. £45 down and nothing to show for it. I’ve ordered from this company many times and never had these issues, I feel really let down over this experience and will NEVER be ordering from here again.

December 16, 2025
Unprompted review
VetShop.co.uk logo

Reply from VetShop.co.uk

Hi Megan,

I have you're having a good week, and haven't been too badly affected by the weather 🌨️

I'm sorry to hear about the problems that you have experienced with this order and collection. I can see that our customer service team have now got to the bottom of the missing return and a refund was processed for you on January 5th.

Please accept our apologies for the frustration that the issue has caused you.

If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk

Paws & hugs,

Vetshop.co.uk 🐾

Rated 5 out of 5 stars

Dog worming tablets

First time I have used this website ,I ordered dog worming tablets for one my dogs . After giving some information about my dog , the order. went through . They arrived quite quickly

December 8, 2025
Unprompted review
VetShop.co.uk logo

Reply from VetShop.co.uk

Hi Carmel,

Thank you for your review! We’re delighted to hear that your order arrived quickly and that your first experience with us went smoothly. We hope your dog is happy and healthy 🐕

If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk

Paws & hugs,

Vetshop.co.uk 🐾

Rated 2 out of 5 stars

Damaged packaging

The package was delivered with a significant damage. There was a delay in the delivery. I emailed them, bounced back twice. There is no email you can write to, only way is to write on -contact us. I wrote there with pics and video and had no reply back from them and its one month now.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I have been using them for a while now for our Hills dog food. The website is easy to use. The prices are very competitive. The delivery was excellent with the items being wrapped very well and delivered in plenty of time. Would recommend this company.

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

Very wide range of products available…

Very wide range of products available and at competitive prices. I regularly purchase the Peckish fat balls from them as they are such a bargain price and always prompt delivery. Sadly we don't have our other animals now but I used to purchase cat and rabbit food from them as well for the same reasons. Extra benefit if you sign up to the subscription scheme too.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

A good first time buying experience

On the day I ordered Vetshop had the most competitive price for Specific Allergen Managent wet food for my dog.I found their website easy to navigate, ordering was easy and email confirmation immediate. It arrived when it was due to be delivered so an excellent experience for a first time customer. I did find that the box that the product was packed in was rather large for the items but only a minor point. I would definitely purchase from them again.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great on all points

Service quick and efficient, fast delivery, good communication, great price and, best of all, my dog loves the food.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

A great reliable and easy to contact business.

I have brought from Vetshop ever since I homed Splodge from Cats Protection. I buy the recommended dry cat food Proplan Renal plus in the 10Kg bag on the repeat order discount account. My order varies so not a set date which Vetshop allow. This time as the current bag a quarter full I thought I’d try the promo offer. It didn’t work online. I called and my call answered fast by a delightful lady who gave me a new discount code which worked. The delivery was spot on too. Thank you. I will be back.

November 3, 2025
Unprompted review

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