Very friendly and accommodating staff, with excellent communication via phone and WhatsApp. Check-in and check-out were quick and easy. The car could have been a bit cleaner, and there was a small iss... See more
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Only bad thing was, that the car wasn't completely fueled when we got it and it is impossible to refuel it in the end to the same level, so we just gave it back full. Also there is no parking disc i... See more
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The overall service and car itself was good. Only issues are they do not seem to have a damage record of each car and therefor you need to proof damage was already there (need photos) when you got the... See more
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New car…..short wait time when we arrived but that was luck….. much longer when leaving……check in room v hot…..no issues provided you have all requirements…… two other customers having issues but don’... See more
Company details
Written by the company
Un viaggio ben organizzato fa la differenza. Con Vettura, il noleggio è semplice e senza pensieri, sia per le vacanze che per il lavoro. Offriamo un servizio trasparente e affidabile, con attenzione alla qualità e ai dettagli. Siamo presenti a Olbia, Cagliari e Alghero, vicino agli aeroporti, per garantirti un ritiro rapido. Puoi anche prendere l’auto in una città e riconsegnarla in un’altra, con la massima flessibilità. Proponiamo soluzioni su misura, senza sorprese, con protezioni auto pensate per offrirti tranquillità. Il nostro team è a disposizione prima, durante e dopo il noleggio. Con Vettura sai sempre cosa aspettarti: un servizio efficiente e senza complicazioni. Il tuo viaggio in Sardegna inizia qui. Scegli Vettura.
Contact info
Via Dei Panettieri, 9, 07026, Olbia, Italy
- +39 333 2055671
- info@vettura.eu
- vettura.eu
4.1
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 32% of negative reviews
Typically replies within 1 week
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Easy renting process
Easy renting process, cars in good conditions, friendly service personnel.
October 1, 2025
Reply from Vettura - autonoleggio / car rental
Dear Alfredo,
thank you for your review. It’s good to hear that the rental met your expectations and that the service contributed positively to your stay.
We look forward to welcoming you again with Vettura.
Reply from Vettura - autonoleggio / car rental
Dear Michael,
thank you for your feedback. We’re pleased that your rental in Sardinia left you with a positive impression. We hope to see you again on a future trip.
We had an amazing experience
We had an amazing experience, from the booking to being picked up at the airport. The check in was flawless, we had our car in minutes. Pietro helped us and gave us great tips from sites to how to stay safe. The damage policy was transparent and easy. We got our deposit refunded before we even got through security at the airport. A million thanks to the staff. We will absolutely be using this company when we return.
September 30, 2025
Reply from Vettura - autonoleggio / car rental
Dear Sean,
we’re glad to know that your journey with Vettura started smoothly and left you with a positive memory. The efficiency of our procedures and the clarity of our policies are aspects we value, because they help make the rental process straightforward for everyone.
We look forward to welcoming you back to Sardinia.
All in all good experience
Only bad thing was, that the car wasn't completely fueled when we got it and it is impossible to refuel it in the end to the same level, so we just gave it back full. Also there is no parking disc in the car, but you need it for some carparks.
Rest was very easy and pleasent, even though the check at the end was very precise and we had to show pictures to prove that some scratches werent from us.
Good thing was that we got the car a little earlier than we booked, because we were earlier than expected
September 25, 2025
Reply from Vettura - autonoleggio / car rental
Dear Torben,
thank you for your detailed feedback. We regret the inconvenience with the fuel level: the “same-to-same” policy can indeed create difficulties if the tank is not perfectly at full at pick-up, and your remark is useful for us to reinforce internal checks before delivery.
We also take note of the missing parking disc. Even if it is not formally part of the standard equipment, we understand it can be necessary in many car parks, and your observation reminds us to pay more attention so that it is available in every vehicle.
Regarding the final inspection, the detailed check is carried out to ensure an objective procedure for all customers, always supported by photos and documentation.
We are glad to know that receiving the car earlier than expected and the overall rental experience were positive aspects for you. Comments like yours help us adjust details that make the service more practical and reliable.
Very good organization
Very good organization, fast service, pleasant staff, excellent communication, I recommend, I.P. England
June 4, 2025
Reply from Vettura - autonoleggio / car rental
Dear Imrich,
thank you for your words. Efficient organization is something we work on constantly, because it allows the rest — vehicles, staff, communication — to fall into place naturally. Your recommendation is truly appreciated.
Friendly Staff
Friendly Staff
Easy to pick up and return the Car.
I will book Vettura again
September 20, 2025
Reply from Vettura - autonoleggio / car rental
Dear Tanja,
we’re pleased that the pick-up and return were handled in a way that let you travel without complications. Knowing that the atmosphere created by our staff contributed positively makes your feedback even more valuable. We look forward to welcoming you again.
Reply from Vettura - autonoleggio / car rental
Dear Mauricio,
we’re glad to hear that the welcome you received and the speed of the process made a difference for you. At Vettura we aim to keep things straightforward so that what remains is simply the pleasure of driving.
Having rented cars from Cagliari…
Having rented cars from Cagliari Airport for the last 10 years , this car hire was the worst by a mile.
Pick up is from Departures, which is odd, so we waited for 2 hours texting them to try to understand why we weren’t picked up. Finally realised upstairs at Departure area.
Upon returning the vehicle there was a small 6cm scratch to the right front plastic dress rim
I was told that it would be €120 to fix, the problem was the staff member showed me that they could buy 2 for €43?
They debited my card, I have since put in a claim, as I have full car insurance.
Seriously we have hired cars from Cagliari airport on 5 other occasions, all we’re located on the left hand end of arrival section.
I can categorically Not recommend this company due to the deceptive practices they undertook with us.
Due some research look at other reviews, Good Luck
September 20, 2025
Unprompted review
Reply from Vettura - autonoleggio / car rental
Dear David,
thank you for taking the time to share your impressions. We would like to clarify a few aspects of your experience:
– The fact that our station is located just outside the airport is clearly stated on the broker’s website, on the rental voucher, and also on Vettura’s official website. This information is always available to customers prior to booking.
– Regarding the waiting time, we regret if you felt it was excessive. According to our records, your booking was set for 11:00 a.m. and the vehicle left our station at 12:09 p.m. — a timeframe that does not reflect a two-hour delay, including shuttle transfer, vehicle inspection, and contract formalities. That said, if you arrived earlier than the scheduled time and still had to wait, we will verify the matter directly with our Cagliari station in order to improve our service.
– Concerning the damage: the scratch to the wheel trim of the Ford Focus 2024 was processed in accordance with our official Damage Table, which is part of the rental contract. Costs are calculated using original manufacturer parts and not aftermarket alternatives, in order to maintain vehicle safety and standards.
We are, however, pleased that you decided to share your perspective, as reviews provide us the opportunity to clarify misunderstandings. We also encourage you to consider the many other positive experiences shared by the majority of our customers.
I had a wonderful experience with…
I had a wonderful experience with Vettura! The service was smooth, professional, and exceeded my expectations. A special thank you to Dominico for his outstanding service—he was friendly, attentive, and went above and beyond to make everything perfect. Highly recommend Vettura for anyone looking for top-quality service!
September 24, 2025
Reply from Vettura - autonoleggio / car rental
Dear Wissam,
we are delighted to read your words. Professional service at Vettura is not just about handing over the keys — it’s about making sure every stage of the rental feels reliable and well cared for. Knowing that our staff’s attention made such a difference to your trip reinforces the importance we place on combining efficiency with a genuinely welcoming approach. Your recommendation is truly appreciated.
Unreasonable Damage Charge
One of the worst rental experiences I’ve ever had.
At pickup, the car was dirty and clearly rushed through a wash. The windows were so smudged I had to clean them myself to drive safely. Staff don’t even inspect the car with you—they just tell you to take photos and videos on your own, which is nearly impossible when collecting the car at night under poor lighting.
At drop-off, despite driving carefully and causing no damage, I was told there was a small dent and immediately charged €560. I’ve rented cars worldwide and never seen such a minor dent considered chargeable damage, let alone at such an outrageous price. To compare, I rented another car from Goldcar straight after, which had a very similar dent. Their staff told me anything under 2 cm is normal wear and tear and never billed to customers.
It seems I’m not alone—after reading other reviews, many people report the same experience at Olbia Airport. This feels like a deliberate business model to exploit customers with unfair damage charges.
EDIT: Just to clarify, I did have insurance through my broker and was refunded immediately. But that’s not the point. The real issue is how absurdly you charge customers for damages—even for things that should clearly be considered normal wear and tear. For anyone interested in seeing how “big” this dent actually was (less than 1 cm), I’ve attached an image in my Google review. My advice: always check the company’s damage policy before considering renting a car from them.
September 21, 2025
Unprompted review
Reply from Vettura - autonoleggio / car rental
Dear Ivan,
we handle damage assessments directly through our Customer Service using a documented, objective procedure. In your case, the dent identified at return is a chargeable damage under the Damage Table that forms part of the signed rental contract.
Specifically, the dent requires a full bodywork intervention (panel removal/refit, repair, and repaint), with associated vehicle downtime. The amount charged corresponds to the values set out in our official Damage Table—publicly available and contractually accepted—and is aligned with quotes agreed with local repair shops. These are standardized, not arbitrary, figures.
Regarding your comparison with another company’s “under-2 cm = wear and tear” guideline: policies differ across operators. Vettura applies the thresholds and criteria defined in its Damage Table; depending on location and type of impact, even a small dent can require full repair and therefore be chargeable. The same matrix is applied to every customer to ensure consistency and fairness.
As for the inspection process: vehicles are checked at pick-up and return with condition reports and photographic documentation. When pick-ups occur at night or in low light, we recommend customers also take their own photos as an extra safeguard; this complements—without replacing—our records and helps keep the assessment objective for both sides.
We regret that the outcome affected your overall impression. The most effective way to remove the financial risk of accidental damage is to add optional vehicle coverage at the desk or an excess-refund product from the broker at booking time. Our team followed the procedure correctly and applied the contractual criteria to the facts observed.
Competitive prices, easy Check-in/check-out process
Easy check-in process. Competitive prices. No hidden fees as long as you make sure you have a credit card.
A couple minor points: the office is a bit further away from the airport. Not really safe to do it by foot.
The car’s key had a malfunction to open and close the car. The check-out procedure was just as smooth.
September 16, 2025
Reply from Vettura - autonoleggio / car rental
Dear Ninon,
thank you for your detailed feedback. We are pleased that you found the check-in and check-out procedures smooth, the pricing competitive, and the conditions transparent with the credit card requirement clearly stated.
We also take note of your comments. Our station is located less than a kilometer from the airport and is connected by a free shuttle service, precisely to make the transfer quick and safe without the need to walk. As for the key malfunction, we regret the inconvenience: our cars are checked before each rental, but we will reinforce our internal controls to avoid similar occurrences.
Your observations help us refine the service further, and we hope to welcome you again in Sardinia.
There are plenty of car rental companies. Choose another one!
Dear Vettura Team,
Thank you for your detailed reply to my original review. However, it does not add anything beyond what I was already told in person. It’s unfortunate that Trustpilot doesn’t allow direct replies, so I am forced to overwrite my review with this updated version. I hope this will be clearer and more to the point.
I didn’t mention it in my original review, but let me write it here: your agent was actually very kind and took quite some time to explain your company policy to us. As I already wrote, he told us that the information was in the terms of service, and he even insisted on showing it to us. By the way, in the voucher there was also stated that the voucher should be printed (which we did), though thankfully no one asked us to present a piece of paper in 2025. Regarding how transparent or hidden this information was, I would gladly upload a picture of the voucher and let people judge for themselves.
That said, this detail is irrelevant. My problem is not that I was unaware of your policy. My problem is the policy itself. You claim that credit cards provide better protection than debit cards. To the best of my knowledge, this is not true and is simply a relic of the past. But let’s assume, for the sake of discussion, that you are right. Even so, this hasn’t stopped other rental companies from accepting the supposed “higher risk.” Here’s a list provided on my bank’s website: Alamo, Avis, Centauro, Enterprise, Europcar, Firefly, Joyrent, Locauto, Maggiore, SicilybyCar, and Thrifty car Rental. I also just checked Sixt’s website, and they accept debit cards as well. Of course, you are free to set your own policy. But I am also free to choose a company with a different one, one that doesn’t force me to pay €150 simply for using a debit card instead of a credit card.
And it’s not just the deposit policy. The overly meticulous inspection of the vehicle, the near-obsession with treating it as if it were brand new, and the attention to scratches that were tiny or even located underneath the car is something I’ve never experienced before. You should have seen the front left wheel of the car I rented in the UK! It was a stressful experience, and I do not want to feel stressed while on holiday. Your “peace of mind” package would have more than doubled the rental cost (€350 extra compared to €250 for the basic rental), which in my opinion is unreasonable. On top of that, your office is not directly at the airport, and although your shuttle service was very nice, it remains an added inconvenience. So tell me, why should I, or anyone else, choose your company over one of the many alternatives? Next time I visit my family in Sardinia, I will definitely choose another company.
You summarized your position very well yourselves: “but the facts remain: the credit card requirement was disclosed in advance, the alternative solution offered allowed you to start your journey, and all procedures (damage recording, fuel, inspection) are standardized, transparent, and consistently applied to every rental.” In my opinion, these conditions are simply not good enough. With this exchange, I am making it clear that I do not recommend your company to other customers, because I believe they can find a better experience with your competitors.
P.S. Rental Agreement number was 25-001-8036
September 9, 2025
Unprompted review
Reply from Vettura - autonoleggio / car rental
Dear Customer (WMD),
you have written a very long and detailed review that would deserve a correspondingly specific reply. Unfortunately, you omitted your full name or contract number, which makes it impossible for us to trace your exact rental. Nevertheless, we will take your account as genuine and provide you with a response.
First of all, the requirement for a physical, nominative credit card is not something “hidden” or decided at the counter: it is clearly stated on the broker’s website (DoYouItaly), on the booking voucher you received by email, and again on the paper voucher presented at pick-up. This requirement exists to ensure the deposit is properly guaranteed — something a debit card cannot provide in the same way, regardless of the available funds.
In your case, despite this requirement, we offered an alternative solution that allowed you to proceed with the rental using a debit card. Without that option, the rental could not have gone ahead and you would have been left without a vehicle.
As for the inspection process, our staff follow a structured check-in and check-out procedure: damages are reviewed together with the customer, documented in the Rental Vehicle Report, and supported by photos. Inviting customers to take their own pictures is an additional safeguard, useful for both sides.
Regarding the fuel policy, Vettura applies the standard same-to-same system: the level at pick-up is recorded and must be matched at return. This ensures that customers only replace the fuel they have used — it is not a hidden surcharge.
We regret that your perception of the experience was negative, but the facts remain: the credit card requirement was disclosed in advance, the alternative solution offered allowed you to start your journey, and all procedures (damage recording, fuel, inspection) are standardized, transparent, and consistently applied to every rental.
Great experience start to finish
Super easy to book and collect vehicle, staff were friendly and efficient, value for money was great. We were running a bit late for the drop off and Ventura staff rushed us to the port to ensure we didn’t miss the ferry. Generally very positive experience - highly recommend.
September 15, 2025
Reply from Vettura - autonoleggio / car rental
Dear George,
we’re pleased that your journey with Vettura worked out so well. Situations like a delayed return show how important it is for our team to stay flexible and supportive — we’re glad this helped you reach the ferry on time. Your recommendation is much appreciated.
Great experience
-easy booking
-my visa debit card was ok to be used for deposit
-my deposit was returned to my bank account the following day after returning the car
-I was upgraded for a bigger car, the car was in good shape, no problems on the road
September 18, 2025
Reply from Vettura - autonoleggio / car rental
Dear Julija,
thank you for your review. It’s good to hear that both the vehicle upgrade and the quick release of the deposit contributed positively to your rental. Clear procedures and reliable cars are aspects we pay close attention to, and we’re glad they made a difference in your journey.
I didn’t get the deposit back
It’s second month that we are still waiting for our deposit money. Vettura don’t respond any more my messages. So no connection, no support, good luck to your bisiness.
August 1, 2025
Unprompted review
Reply from Vettura - autonoleggio / car rental
Dear Uliana,
the name provided does not appear in our client records, and no contract number has been indicated.
Furthermore, you did not reply to our request on Trustpilot for additional details.
For these reasons, it is not possible for us to provide a specific response to your feedback.
Reply from Vettura - autonoleggio / car rental
Dear Dejan,
it’s good to know your rental went smoothly. The effort our team puts into making the process uncomplicated is meant exactly for this result.
Good experience
Good experience. Almost new car, well spoken english, no pushing for extra inspiratie. As with all car rental companies, do read the requirements before you get the car.
August 28, 2025
Reply from Vettura - autonoleggio / car rental
Dear Olivier,
your remark about checking requirements in advance is very relevant. Clear information is there precisely so travellers can arrive prepared and avoid unnecessary complications. We’re pleased that your rental worked out well.
The whole experience was smooth and we…
The whole experience was smooth and we were met with friendly professionals. We took out the full insurance which meant collection and handover was quick and fuss free. We also received a discount for using them in the future.
September 8, 2025
Reply from Vettura - autonoleggio / car rental
Dear Carla,
thank you for your detailed review. Choosing one of Vettura’s additional cover options often helps streamline the rental process, making pick-up and return more straightforward. We are glad that both the service and the conditions offered met your expectations, and we look forward to welcoming you again.
Reply from Vettura - autonoleggio / car rental
Dear Fernando,
thank you for your feedback. At Vettura we focus on keeping the rental process clear and reliable, so that travellers can enjoy their journey with confidence.
Very Good Set-up, Would Recommend
Super easy to book, great communications and clear instructions on where to meet the transfer (2 mins from front of terminal). Car was in great condition and competitively priced. Staff were all great and pick-up & drop-off very easy.
September 9, 2025
Reply from Vettura - autonoleggio / car rental
Dear David,
thank you for your detailed review. With Vettura we aim to combine practical organization with attentive service, ensuring that every step of the rental — from transfer to return — is handled with clarity and care. Knowing that this matched your expectations is truly valuable.
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