Very friendly and accommodating staff, with excellent communication via phone and WhatsApp. Check-in and check-out were quick and easy. The car could have been a bit cleaner, and there was a small iss... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Only bad thing was, that the car wasn't completely fueled when we got it and it is impossible to refuel it in the end to the same level, so we just gave it back full. Also there is no parking disc i... See more
Company replied
The overall service and car itself was good. Only issues are they do not seem to have a damage record of each car and therefor you need to proof damage was already there (need photos) when you got the... See more
Company replied
New car…..short wait time when we arrived but that was luck….. much longer when leaving……check in room v hot…..no issues provided you have all requirements…… two other customers having issues but don’... See more
Company details
Written by the company
Un viaggio ben organizzato fa la differenza. Con Vettura, il noleggio è semplice e senza pensieri, sia per le vacanze che per il lavoro. Offriamo un servizio trasparente e affidabile, con attenzione alla qualità e ai dettagli. Siamo presenti a Olbia, Cagliari e Alghero, vicino agli aeroporti, per garantirti un ritiro rapido. Puoi anche prendere l’auto in una città e riconsegnarla in un’altra, con la massima flessibilità. Proponiamo soluzioni su misura, senza sorprese, con protezioni auto pensate per offrirti tranquillità. Il nostro team è a disposizione prima, durante e dopo il noleggio. Con Vettura sai sempre cosa aspettarti: un servizio efficiente e senza complicazioni. Il tuo viaggio in Sardegna inizia qui. Scegli Vettura.
Contact info
Via Dei Panettieri, 9, 07026, Olbia, Italy
- +39 333 2055671
- info@vettura.eu
- vettura.eu
4.1
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 32% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great car rental experience at Olbia Ariport
I rented a car at Olbia Airport with Vettura for 8 days and had an excellent experience: very friend staff, excellent customer service, car in very good condition. It was a real pleasure dealing with this company! Highly recommended
September 4, 2025
Reply from Vettura - autonoleggio / car rental
Dear Daniel,
we appreciate your kind feedback. At Vettura we put care both into the condition of our vehicles and into the way our team welcomes each traveller, so that every rental can feel straightforward and reliable from start to finish. It is rewarding to know that this approach met your expectations.
Reply from Vettura - autonoleggio / car rental
Dear Martin,
thank you for your kind words. With Vettura you can always count on a team committed to making the rental process straightforward and reliable.
I rented from them through an online…
I rented from them through an online broker. It was okay. But make sure to take pictures of the car everywhere, we almost had to pay for a scratch that was already on the car but they didn’t have their records up to date.5 Stars because the staff was professional. The car was good.
September 5, 2025
Reply from Vettura - autonoleggio / car rental
Dear Ionut,
thank you for your feedback and for highlighting the professionalism of our team. At Vettura we follow precise procedures for vehicle check-out and check-in, supported by our official Damage Tables and detailed inspection reports. These tools are designed to keep assessments objective and transparent, avoiding misunderstandings. We are pleased that your rental experience was positive overall and that you appreciated both the vehicle and the service.
Great company
One of the best rental companies I’ve use in recent years! Quick and very friendly staff. 3’ outside the airport by van, but away from the chaotic and cramped rental offices and parking next to the airport. Got a free upgrade for my second rental and to extend the rental just had to ask via WhatsApp, received a link to sign and fill in card details and done! Highly recommended👏🏼👏🏼
August 26, 2025
Reply from Vettura - autonoleggio / car rental
Dear Rik,
thank you for your feedback. Vettura’s stations are located just outside the airport area to avoid congestion and delays, with a shuttle service linking directly to our offices and parking. Contract extensions are managed digitally through a secure link, so customers can confirm and update details without returning to the desk. Vehicle upgrades, when available, are offered to keep cars circulating efficiently.
We appreciate your comments and look forward to assisting you again in Sardinia.
Extremely unprofessional staff - NEVER AGAIN! Read all reviews before
Extremely unprofessional staff. The managers were rude, chewing gum while speaking to customers, and openly making rude comments in Italian about other clients, assuming English-speaking customers wouldn’t understand. Completely unacceptable behavior – would never rent here again.
August 29, 2025
Unprompted review
Reply from Vettura - autonoleggio / car rental
Dear Gorge,
we have read your review, but it does not contain any reference that would allow us to identify a rental contract or a specific case. Without verifiable details, we are unable to examine the facts or provide an informed reply.
We have already requested additional information via Trustpilot but did not receive any response. Until we receive elements that enable us to verify the situation, we are not in a position to comment further.
Everything worked without any issues
Everything worked without any issues. The procedure for pick up and return is very fast also transfer from and to the airport. Friendly staff.
September 3, 2025
Reply from Vettura - autonoleggio / car rental
Dear Christian,
thank you for your review. A smooth experience from airport transfer to pick-up and return is the result of clear procedures designed to be quick without losing accuracy, supported by staff ready to assist at each step. We are pleased to know that everything worked well for you and look forward to welcoming you again in Sardinia.
Take photos!
The car had damage when we collected it, we took photos before driving away, when dropping off they were adamant the existing damage was on the other side (marked incorrectly on their paperwork) luckily we had the photos to prove it was already there, but it made it more stressful than it should’ve been.
There was no damage on the other side so it was obviously an admin error, if we didn’t have the proof we would’ve been charged. Shame, that incident ruined it for me, everything else ran smoothly.
August 31, 2025
Unprompted review
Reply from Vettura - autonoleggio / car rental
Dear Customer,
we accept your review as coming from one of our rentals, although with the limited details provided (only the name “Jo”) we cannot trace the exact contract. This prevents us from verifying directly what happened in your specific case.
What we can clarify is how the procedure works. At both pick-up and return, every vehicle is checked with the customer present, and any damage is recorded on the Rental Vehicle Report. If a discrepancy arises, our staff must reconcile the report with the actual condition of the car. In the end, the assessment is always tied to the customer’s data and contract, so that the outcome is objective and transparent, protecting both parties.
We are glad you had photographic proof, as we always recommend this practice: it creates an additional safeguard alongside our own documentation.
We hope to have the opportunity to serve you again in the future, in a way that leaves only positive memories.
Great experience in Sardinia
Great experience in Sardinia. Competitive price, good service, not too far from the airport.
September 2, 2025
Reply from Vettura - autonoleggio / car rental
Dear Tatiana,
thank you for your review. Our stations are set up close to the main airports so that the shuttle transfer remains short and straightforward. Together with transparent pricing and service support on site, this is how we aim to make the rental experience in Sardinia both practical and reliable.
Perfect!
Everything was very easy and the staff was extremely friendly. There were no problems at all. See you again!
September 2, 2025
Reply from Vettura - autonoleggio / car rental
Dear Lea,
thank you for your feedback. An easy process without complications is the result of clear steps at check-in and return, combined with staff support that keeps the atmosphere welcoming throughout.
We’re pleased this came through in your rental and look forward to seeing you again in Sardinia.
Defective cars, no assistance, rude staff.
Worst car rental experience ever. Absolutely avoid this car rental at Olbia Airport.
Our experience with Vettura at Olbia Airport was nothing short of a disaster, turning the start of our vacation into a genuine nightmare. It's hard to find a single positive aspect in a service that proved to be incompetent, irresponsible, and, at times, incredibly rude.
We rented a Seat Ibiza that, on the surface, seemed in good condition. After a few kilometers, I discovered the windshield washer fluid was empty—annoying, but I was willing to let it go. The real nightmare began after about 60 km: the "Airbag Problem" warning appeared on the dashboard.
I contacted the car rental company, which gave me a surreal piece of advice: "disconnect and reconnect the battery." I explained that this isn't possible without tools, but they insisted it could be done "with bare hands." Only after they checked another Ibiza in their garage did they admit it wasn't feasible. When I pointed out that driving with an airbag problem is extremely dangerous, they told me it was "probably just a faulty light" and that the airbag "still works," so I could continue driving. Safety, apparently, is not a priority for this company.
I requested a replacement car within 24 hours. I was told this was impossible because "it's August and we have a lot of reservations." Their only suggestions were for me to either drive the car back to Olbia (120 km, 3 hours wasted on a 4-day vacation) or to go to an auto electrician at my own expense and time. When I objected, they promised to contact me the next morning to arrange a replacement. They never called back.
As a result, I had to drive for 4 days and about 400 km with a car that had both an airbag problem and no windshield washer fluid.
Upon returning the car, I discovered that no one knew about my report—the colleague I had spoken with hadn't left any notes. To make matters worse, after I returned the car in perfect condition and had my deposit released, they assured us the shuttle to the airport would leave "immediately." 25 minutes passed, and we were still waiting. After my increasingly desperate prompts, I was rudely told, "you should have arrived earlier." I pointed out that I had arrived 50 minutes early, and they were the ones making me late. The final, textbook example of bad customer service was their response: "we have over 400 cars," as if the size of their fleet was a valid excuse for the poor service.
In short:
- The car was delivered with significant technical defects (windshield washer and airbag).
- No real assistance was provided, just excuses and buck-passing.
- Zero respect for customer safety.
- Rude and disrespectful attitude.
August 26, 2025
Unprompted review
Reply from Vettura - autonoleggio / car rental
Dear Francesco,
Thank you for taking the time to describe your experience in detail. We will address your points directly, because they deserve clarification.
1) Vehicle condition
The washer fluid should always be topped up before delivery. If it was empty, this was a clear oversight and we regret it. As for the “airbag problem” warning, when such alerts appear we immediately check internally if they correspond to an actual safety malfunction or a sensor/light error. In this case, the vehicle continued to operate regularly, but we acknowledge that the presence of such a warning understandably created concern.
2) Request for replacement
August is the peak month in Sardinia, with every car booked and very limited ability to move vehicles between stations. This does not mean your request was ignored, but that in practice it could not be satisfied without causing another confirmed booking to fail. The options offered — returning to Olbia for a swap or visiting a local technician for a quick check — were not meant as “passing the problem,” but as the only feasible solutions available in that moment.
3) Assistance and follow-up
We recognize that communication did not meet expectations. A proper follow-up call should have been made to confirm the status of your request, and the lack of notes at the return desk was an organizational shortcoming. These are aspects we are already working to improve, because they affect transparency and trust.
4) Shuttle service
The shuttle is free and included, but in high season and with heavy circulation of vehicles, delays can occur. That said, the way the waiting time was handled and the comments you reported are not acceptable. Courtesy must never be sacrificed, even when the service is under pressure.
We do not agree with the description of “zero respect for safety” or “deliberate negligence,” but we fully understand your frustration at having to drive with warning lights on and at the delays you experienced. Your report highlights areas where Vettura must do better — especially in communication, coordination, and attention to small but important details.
Thank you again for your feedback. We take it seriously, and it will be used internally to strengthen our procedures.
lack of communication
Although the car was in a good condition and matched our booking, there were problems with pickup and communication:
1) Pickup Experience:
The pickup process was poorly organized and frustrating. Had to wait approximately 40 minutes for the shuttle service despite calling multiple times.
2) Communication Problems:
Communication with the company was extremely disappointing. When the tire pressure warning light came on during our rental, I attempted to contact them through multiple channels - phone calls, WhatsApp messages, and emails. Not only did they hang up on me during phone calls, but they completely ignored my messages and emails.
3) Dishonest Damage Claims:
Upon return, they attempted to charge us for a tiny chip below the front bumper that was clearly pre-existing damage. Fortunately, we had taken photos before departing which proved this damage existed prior to our rental. This appears to be a deliberate attempt to charge customers for existing vehicle damage.
Overall: Would not recommend this company. Poor organization, bad customer service. The lack of communication when dealing with vehicle issues is particularly concerning from a safety standpoint.
August 10, 2025
Unprompted review
Reply from Vettura - autonoleggio / car rental
Dear Vladimir,
Thank you for taking the time to share your experience in detail. We would like to address your points carefully and clearly.
1) Shuttle pick-up
We regret the long wait you experienced upon arrival. In peak moments with multiple flights landing close together, our shuttle service can face delays despite our best efforts to keep transfers efficient. This is not the standard we aim for, and your remark will be taken into account as we review scheduling and resources.
2) Communication during the rental
We are concerned to read your description of unanswered calls and messages. Communication with customers is fundamental, especially when a warning light appears. In this case, the tire pressure alert can be caused by road conditions or temperature variations and usually does not prevent safe driving, but your attempts to contact us should have been handled with more attention. We will review how your case was managed to ensure our channels respond more consistently.
3) Vehicle inspection at return
Our return process includes a thorough check of all vehicle parts, including bumpers and lower sections, because those areas are most exposed to damage. This is not a matter of “dishonesty” but standard practice to protect both customer and company. In your case, the pre-existing chip you documented was indeed recognized, and no damage charges were applied. Suggesting that there was a deliberate attempt to charge you is not accurate.
We accept the criticism about waiting times and communication and will work to improve those aspects. At the same time, it is important to clarify that our inspection procedures are legitimate, necessary, and in your case did not result in any charge.
Your comments give us the chance to strengthen both logistics and transparency, and we thank you for that.
Poor and unfriendly behavior when…
Poor and unfriendly behavior when returning the vehicle. Employees did not have a professional attitude towards the customer. Sometimes rude.
August 20, 2025
Reply from Vettura - autonoleggio / car rental
Dear Hans,
We’re sorry that this was your perception at the time of return. With a more detailed comment we could have addressed your remarks more specifically, but we do take note of all feedback of this kind.
It’s true that there can be moments when the approach of staff may not be perceived as positive, and for this reason we work to ensure an increasingly consistent line of service across our team.
We hope to have the chance to serve you again in the future and improve your impression of Vettura.
I was supposed to pay around 136E for…
I was supposed to pay around 136.74 E for car rental I was forced to pay nearly double around 241.75 E. At the desk I was told I needed a deposit of 1000 E and desk agent refused to take it in cash and in debit card booking telling this was not possible. Then agent pushed me into taking an insurance so the deposit was lower and it turned out that it was possible then to pay the deposit with the debit card. I do not know how to call a business man advertising something for 136 and then forcing you to pay 241 Euro but in my view it lacks of business ethics - which is very soft diplomatic statement. I will write my opinion everywhere I can on internet until 100E euro is not reimbursed.
Please note I booked a car with CarAlliance and the car was given to me by Vettura. Both on the email state the dame address Via Dej Pantettieri , Sardegna and email from them says thank you for choosing Simar Mobil d.o.o - which makes me confused what is real name of the company CarAlliance, Vettura or Simar Mobil....
August 21, 2025
Reply from Vettura - autonoleggio / car rental
Dear Paul Pierre,
Thank you for your message. We’ll address your points precisely.
1) Price actually paid
Your booking amounted to €136.74 for the rental, plus €105.01 for the coverage you selected, for a total of €241.75. This is not “nearly double” the rental; it is the rental plus the optional coverage you chose in order to proceed without a credit card.
2) Deposit policy (credit card vs debit)
The requirement for a credit card deposit is clearly stated on the broker’s site, on the voucher, and it was reiterated at the counter. Cash deposits and standard deposits on debit cards are not accepted.
Since you did not present a credit card, our staff offered the alternative coverage option that reduces financial responsibility and allows a reduced €100 hold on a debit card (used only to validate the card). This is not a “magical change” of rules; it is the documented route to rent without a credit card. No one “forced” anything: you opted for this solution in order to proceed.
3) The €100 hold
The €100 pre-authorization was released at return, the same day the vehicle was handed back. We do not collect deposits and have no interest in keeping them blocked. A copy of the release receipt has been sent to you now by email with this reply. If your bank shows the funds later, that lag is due to the issuer’s processing times.
4) About the accusation of “cheating”
We firmly reject that allegation. The policies you encountered — credit-card deposit for the base rental, or coverage + reduced debit hold as an alternative — are exactly those disclosed on the broker pages, in the voucher, and at the desk. Your statement will be reported to Trustpilot for review.
At Vettura, we apply the same clear rules to everyone. In this case you rented without a credit card by choosing the coverage option (documented) and a €100 debit hold (released at return). The total you paid was €241.75 — €136.74 rental + €105.01 coverage — exactly as explained above.
That said, we take note of every customer remark, as it gives us the opportunity to clarify points that may have been misunderstood and to keep our communication as transparent as possible.
————————
The broker that sold you the booking is CarAlliance (brand name), and the company's name is Simar Mobil. The car was delivered to you by the car rental company Vettura. If you purchased your booking from an aggregator website rather than directly from the rental company's website (in this case, Vettura), there may be one or two intermediaries involved.
Reply from Vettura - autonoleggio / car rental
Dear Joseph,
thank you for your review. Matching the booked model with the delivered car is a point we take seriously, as it gives certainty right from the start. The attention of our staff completes this by making the whole process straightforward.
More than 1 hour waiting in your office…
More than 1 hour waiting in your office to pick the car. Asked for the credit card to do an insurance not negociated previously. Later asked again for the deposit, that second time was, obiously, ok.
August 14, 2025
Reply from Vettura - autonoleggio / car rental
Dear Victor,
Thank you for your feedback.
We understand your concern regarding the waiting time at our office. In your case, the vehicle booked for 11:00 was handed over at 11:40. While a difference of 30 minutes is still within the usual tolerance for operations that include shuttle transfer, queue management and contract processing, we are committed to improving our efficiency to keep waiting times as short as possible.
As for the request of the credit card, please allow us to clarify: the optional extra coverages may be proposed at the counter, but their acceptance is always at the customer’s discretion. In any event, the use of a valid credit card in the renter’s name is required for the deposit pre-authorization, which was correctly processed and released, with no damage charges applied at return.
We appreciate your observations and will take them into account to further refine our service. We are pleased to note that aside from this aspect, your rental experience was positive.
Where everything is a problem.
Where everything is a problem.
Not located at the airport but in the industrial area next to it (which wouldn’t be an issue so far) you have to call a phone number to get a shuttle but nobody responds to it anyway. We had a car to go there but finding the place is close to an escape game, it’s only when you are in the office that you will see a sign ‘Vettura’. After 1h of searching and trying to call, finally there, even the credit card for the deposit is an issue. Obviously the money is not worth the same according to how you pay …
And the best of the best, they cannot find the car keys … so still there it’s been 1h20 mn so far, and no news on when we can go. of course when asking for a compensation, would that be an equivalent extension you get the ‘we are not allowed to do it’
You are not talking to people you are just talking to pawn with no ability to do anything.
We landed there through rent a car, they will deserve the same commments
August 20, 2025
Unprompted review
Reply from Vettura - autonoleggio / car rental
Dear Customer,
We did ask you to provide us with further details so that we could trace your rental agreement, but unfortunately we never received a reply. Without a contract number or the exact name used in the booking, we cannot verify or evaluate the events you describe with accuracy.
Should you wish to clarify this matter, we invite you to contact us again and share your rental contract reference so we can review your case properly.
Top car
Top car, very friendly English speaking team, great experience with check-in and -out. Happy to rent a car with you again in the future!
August 15, 2025
Reply from Vettura - autonoleggio / car rental
Dear Tobias,
thank you for your words. An English-speaking team at the desk is something we provide intentionally, as many of our travelers arrive from abroad and need clarity at every step. Combined with structured check-in and check-out procedures, it allows the focus to stay on the trip rather than on formalities.
We’re glad this approach made your rental straightforward, and we’d be pleased to welcome you again on your next visit to Sardinia.
Reply from Vettura - autonoleggio / car rental
Dear Marcela,
thank you for your feedback. A rental without unexpected issues is exactly what clear procedures are meant to deliver: straightforward pick-up, conditions respected, and support available when needed.
Très mauvaise compagnie à ne surtout…
Very bad company, definitely avoid. My €1,000 has been frozen in my account for two weeks and they keep telling me there's nothing they can do. Now I have to write to my bank to get my money back. It's outrageous. Avoid this company at all costs.
July 28, 2025
Unprompted review
Reply from Vettura - autonoleggio / car rental
Cher Client,
Le nom indiqué avec cet avis est incomplet, et nous n’avons pas pu le relier à aucun contrat de location auprès de Vettura.
Nous avons demandé à Trustpilot de solliciter des informations complémentaires auprès de l’auteur, mais aucune réponse n’a été reçue.
Pour cette raison, nous considérons qu’il s’agit d’un avis qui ne semble pas être basé sur une expérience authentique avec notre société.
Very friendly and accommodating staff
Very friendly and accommodating staff, with excellent communication via phone and WhatsApp. Check-in and check-out were quick and easy. The car could have been a bit cleaner, and there was a small issue underneath that I feel could have been fixed beforehand, but it didn’t affect our trip. Overall, we were happy and would book again.
August 11, 2025
Reply from Vettura - autonoleggio / car rental
Dear Benedict,
Thank you for your balanced feedback.
It’s good to know that communication and the handover process worked well — we make a point of being reachable and clear, whether by phone or WhatsApp, so that each step feels straightforward.
We also note your remarks about cleanliness and the minor defect you observed underneath the car. All vehicles are prepared before delivery, but your comment is a useful reminder to double-check details that, while not affecting safety or performance, can still influence the impression of care.
We’re glad the rental served you well overall and look forward to seeing you again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.