Vettura - autonoleggio / car rental Reviews 

Reply from Vettura - autonoleggio / car rental

Aug 18, 2025

Dear Benedict,

Thank you for your balanced feedback.
It’s good to know that communication and the handover process worked well — we make a point of being reachable and clear, whether by phone or WhatsApp, so that each step feels straightforward.

We also note your remarks about cleanliness and the minor defect you observed underneath the car. All vehicles are prepared before delivery, but your comment is a useful reminder to double-check details that, while not affecting safety or performance, can still influence the impression of care.

We’re glad the rental served you well overall and look forward to seeing you again.

Reply from Vettura - autonoleggio / car rental

Sep 1, 2025

Dear Jason,

thank you for sharing your impression of your first rental with Vettura. Behind the friendliness you mention there is structured training and a clear focus on making customers feel at ease from the very first interaction. For us, professionalism and warmth go hand in hand — the team’s attitude is part of what defines the overall quality of the rental.

We’re glad this stood out to you and look forward to welcoming you again.

Reply from Vettura - autonoleggio / car rental

Aug 18, 2025

Dear Anna,

Thank you for your honest feedback.
When a car has already collected several signs of use, it becomes even more important that the check-out report and the customer’s own documentation match perfectly. That’s why we always advise taking photos and videos at the start — not to shift responsibility, but to make sure any pre-existing damage is recorded clearly and leaves no room for doubt.

We’re glad the transfer from the airport was straightforward and that you found our team welcoming. Your comments will help us keep improving the way vehicles with prior damage are presented and documented.

Best regards.

Reply from Vettura - autonoleggio / car rental

Sep 1, 2025

Dear Miguel,

thank you for your review. The ease you mention at both check-in and check-out is the result of structured procedures: detailed condition reports, digital documentation, and trained staff focused on making the process clear and fast without skipping essential checks. That balance between accuracy and efficiency is something Vettura invests in every day.

We’re glad it made a difference to your rental and we hope to see you again soon in Sardinia.

Reply from Vettura - autonoleggio / car rental

Sep 1, 2025

Dear Bernard,

thank you for your feedback. At Vettura we put a lot of effort into making the three key steps of a rental — pick-up, return, and vehicle preparation — work smoothly together. Efficient logistics at the desk, coordinated shuttle transfers, and a fleet kept in constant check are what allow the process to feel well organized.

We’re glad this came through in your experience and look forward to welcoming you again in Sardinia.

Reply from Vettura - autonoleggio / car rental

Aug 8, 2025

Dear Lujzi,

Thank you for describing your experience in detail — it allows us to clarify some important aspects of your case.

At the time of pick-up, the deposit of €1,000 indicated in your rental contract was attempted on your card. It appears, however, that there was not enough available credit to block the full amount. As an exceptional measure, our Cagliari branch operator tried a lower amount, and €900 were successfully blocked instead.

This discrepancy between the contractual deposit amount (€1,000) and the amount actually blocked (€900) was the reason for the delay at the end of the rental. Our system automatically prevents the release process from being completed until a full internal verification is done when such mismatches occur. This is not a common situation, but it is necessary to ensure that all transactions are correct before confirming a release.

We would like to stress that Vettura does not collect the deposit — it is a pre-authorization, and we have no interest in keeping it blocked longer than necessary. In fact, while many companies let pre-authorizations expire automatically after 30 days, our policy is to release them immediately upon vehicle return, once all checks are completed.

We regret the inconvenience and the longer timeframe you experienced in this case, but it was not intentional. The confirmation document you eventually received reflects the date when the release could technically be processed in the system, following the required checks. Situations like this can usually be managed more quickly by contacting our Customer Service directly at customerservice@vettura.eu, which ensures faster coordination and follow-up.

Your feedback on communication has been noted — we will review how these situations are explained to customers, as well as the handling of follow-up emails, to avoid similar misunderstandings in the future.

Thank you again for bringing this to our attention. We hope to have the opportunity to serve you again under smoother circumstances.

Reply from Vettura - autonoleggio / car rental

Aug 7, 2025

Dear mariano,

Thank you for your message.
At Vettura, we aim for reliability above all — no complications, no noise, just a service that works the way it should. We're glad to hear that your rental went smoothly.

Reply from Vettura - autonoleggio / car rental

Aug 7, 2025

Dear Mohammad,

Thank you for your detailed and constructive feedback.
We’re pleased to know that the rental process ran smoothly and that the Fiat Panda delivered met your expectations in terms of condition and cleanliness — all our vehicles are new, and we make it a point to offer models that are recent, efficient and safe.

Regarding the washer fluid, you're right to point it out — this should be checked before every delivery, and we regret the oversight. We've passed the note to our operations team so that additional attention is given to this detail in future inspections.

As for the onboard alerts: all our cars are factory-configured according to current road safety standards and traffic regulations. Alerts such as gear shift suggestions or traffic sign warnings are intended to support safe driving and are part of the standard configuration for many new models. In some cases, these systems can be deactivated, but doing so is at the driver's discretion and responsibility. From a safety standpoint, we encourage keeping them active, as they’re designed to reduce risk for both drivers and passengers.

We thank you again for raising these points — they gave us the chance to clarify an aspect that often goes unnoticed, but plays a real role in road safety.

Reply from Vettura - autonoleggio / car rental

Aug 4, 2025

Dear Dennis,

Thank you for your feedback.
We’re glad to hear that the overall service and vehicle met your expectations.

As for the damage record: each car is checked before and after every rental, and a written inspection report is signed jointly with the customer at pick-up. That said, we always recommend taking personal photos as an extra level of documentation — not because we lack records, but because transparency works best when both sides have matching proof.

Regarding the deposit: once the car is returned and checked, we promptly send the release request to your bank. A copy of the release confirmation is always provided to the customer — either printed or sent via WhatsApp at the time of return.
In your case, the release was processed on July 19, the day the vehicle was returned. To be sure, we have just sent you another copy of the receipt by email.

If the amount is still not visible on your account, we recommend contacting your bank directly, as the actual unblocking depends on their internal processing times.

Reply from Vettura - autonoleggio / car rental

Sep 1, 2025

Dear Pierre,

thank you for your thoughtful review. We are pleased that the car felt like your own — clean, well-prepared, and ready to drive. The shuttle pick-up from the airport is designed to be straightforward and quick, so it is good to hear it worked seamlessly for you.

We also appreciate your recognition of the efficiency at check-in and check-out, as well as the multilingual support offered by our staff: these details are central to making the service truly complete and accessible for travelers from different countries.

We look forward to welcoming you again on your next visit to Sardinia.

Reply from Vettura - autonoleggio / car rental

Sep 1, 2025

Dear Neeme,

thank you for the balanced review and for highlighting both the upgrade and the fuel-policy point.

For clarity: Vettura operates a Same-to-Same fuel policy. The fuel level is recorded at pick-up on the Rental Vehicle Report, and the same level is expected at return; any difference is settled accordingly at drop-off.

When bookings are made via intermediaries, their vouchers can sometimes display Full-to-Full as a generic template. In those cases, the policy applied is the one indicated and signed on our on-site contract (Same-to-Same). Your note is useful: we’ll reinforce alignment with our partner so that what you see on the voucher always matches the operational policy at the desk.

We also note with pleasure that you received an upgrade to a higher vehicle category, something we apply whenever availability allows, to add value to our customers’ experience.

Reply from Vettura - autonoleggio / car rental

Jul 29, 2025

Dear Lucia,

we’re sorry to hear about your experience and the inconvenience you faced. When a customer encounters an issue with a vehicle, the most effective way to receive proper support and clarity is by contacting our Customer Service team at customerservice@vettura.eu, providing a full account of what occurred — ideally accompanied by photos or videos, if available and relevant. This allows us to investigate the situation in detail and respond appropriately.

As for the coverage you purchased: it was proposed as a practical solution to allow you to proceed with your rental despite the fact that you did not have a credit card. This requirement — clearly stated both during the booking process and in your voucher — is standard across all car rental providers. A credit card, unlike a debit card, allows for a security deposit to be held as a guarantee. This is essential when handing over responsibility for a vehicle that typically ranges in value from €15,000 to €50,000.

Without that guarantee, the only way we can release a vehicle is by reducing the client’s liability through the purchase of a Platinum coverage. This waives or significantly lowers the required deposit and allows the rental to proceed using alternative payment methods.

We understand this may not have been your original plan, but the offer of coverage was made precisely to help resolve a difficult situation and get your journey started.

Reply from Vettura - autonoleggio / car rental

Jul 30, 2025

Dear Nikola,

Thank you for your feedback.
We’re glad you found the team in Olbia helpful and the overall experience satisfactory. Your note about the windshield and washer fluid is well taken — we’ll make sure that checks like these, though small, are not overlooked, as they do affect comfort on the road.

We appreciate your comments.

Reply from Vettura - autonoleggio / car rental

Sep 1, 2025

Dear Taulant,

thank you for sharing your experience. We are pleased that our team left you with a positive impression of professionalism and honesty — values that guide the way we work every day.

Your advice on documenting the car’s condition with photos or video is very practical. In fact, we already apply a detailed check-in and check-out process with written and photographic reports, precisely to provide transparency and clarity for both sides. Knowing that customers also appreciate keeping their own records confirms the importance of this shared approach.

We would be glad to welcome you again on your next trip to Sardinia.

Reply from Vettura - autonoleggio / car rental

Sep 1, 2025

Dear Ioana,

thank you for your kind words. Knowing that you found our team welcoming and helpful, and that the car fully met your expectations in terms of cleanliness and condition, is very important to us. Reliability is something we work on every day, from vehicle preparation to customer support at the desk.

We look forward to serving you again on your next trip.

Reply from Vettura - autonoleggio / car rental

Jul 27, 2025

Dear Denis,

Thank you for taking the time to share your feedback. We're pleased to hear that the car and the return process met your expectations, but we would also like to respond in detail to the concerns you raised during check-in.

First and foremost, we would like to clarify that the requirement for a credit card deposit is not something communicated by our staff at the counter as a surprise — it is a standard condition clearly specified at every stage of the booking process.
The requirement for a credit card deposit appears:

On the offer’s conditions shown before payment,
In the confirmation email,
And most explicitly, in the voucher you received and printed before arrival.
If there was any misunderstanding about the type of card required, it is unfortunate, but we must point out that this is not due to Vettura staff, but rather to a possible lack of clarity from your bank about the actual nature of the card, or a lack of attention during the reading of the terms provided.

We are entrusted with vehicles ranging in value from €15,000 to €50,000, and in the absence of full coverage, we must request a valid credit card in the driver’s name to hold a deposit. This is standard practice across the industry and provides us with the security needed to entrust a valuable asset to a private individual for a set period.

When a customer does not have a usable credit card, the only alternative we can offer is the purchase of Platinum coverage, which reduces the customer’s liability and allows us to accept other forms of payment, such as debit cards.

We understand that this situation may have caused frustration, but it was not an attempt to upsell: it was simply the only way to allow you to proceed without meeting the original guarantee conditions.

Regarding your note on cleanliness: we ask that the car be returned in a condition reasonably similar to the one in which it was received. This means that:

The exterior must be clean enough to inspect for possible damage,
The interior must not contain waste, stains, or dirt requiring extra cleaning or sanitation.
This is not specific to Sardinia, nor to Vettura — it’s a common expectation across most professional rental agencies worldwide.

We do regret that the check-in experience negatively affected your impression. Considering that the vehicle, return process, and overall service met expectations, your rating feels unnecessarily harsh. We hope this explanation has clarified our policies, and we would be glad to welcome you again under better conditions.

Reply from Vettura - autonoleggio / car rental

Jul 30, 2025

Dear Andrew,

Thank you for your feedback.
All our vehicles are carefully cleaned inside and out before each rental, following precise procedures. If in your case the result wasn’t up to expectations, we regret the inconvenience and appreciate your note — it’s the kind of input that helps us keep standards high.

We’re glad the rest of the rental worked well and hope to see you again.

Reply from Vettura - autonoleggio / car rental

Sep 1, 2025

Dear Carsten,

thank you for sharing your experience. It is good to hear that both the vehicle and the punctuality of our service contributed positively to your rental. We place particular attention on these two aspects, as they are key to ensuring a smooth and reliable journey.

We would be glad to assist you again on your future visits to Sardinia.

Reply from Vettura - autonoleggio / car rental

Sep 1, 2025

Dear Holger,

thank you for your review. We are pleased that the rental process met your expectations in terms of efficiency — speed and clarity at pick-up and return are aspects we pay close attention to, so that the focus can remain on your trip rather than on formalities.

We look forward to welcoming you again on your next journey.

Reply from Vettura - autonoleggio / car rental

Sep 1, 2025

Dear Stan,

thank you for your feedback. We are glad to know that the quality of our vehicles stood out during your rental, as we dedicate constant care to their maintenance and renewal to ensure comfort and safety.

We hope to see you again on your next trip to Sardinia.