Switched to vhi, before the renewal date we had a baby, they informed us it would be a full years cost to add them despite a couple of days in the difference. I complained and was then led on a... See more
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Treated really inappropriately by 2 receptionists at VHI swords when I had a query. I was dealing with one receptionist and the 2nd one interfered into our conversation while serving another customer.... See more
Astounded by the poor rating. My experience has been excellent over the past 3 or 4 years. Particularly the snap and send claims feature which is easy and really quick. I just got a GP and Physio clai... See more
I am surprised with bad reviews so for the treatment I received, I owe them the good one. Always pleasant customer service, quick appointments with their GP. Once I ended up in Bon Secours, had surg... See more
Company details
Information provided by various external sources
The Voluntary Health Insurance Board — which trades under the brand name Vhi Healthcare, and is still commonly referred to in Ireland as "The Vhi" – is the largest health insurance company in Ireland.
Contact info
Dublin Road, Kilkenny, United Kingdom
- vhi.ie
2.2
Poor
146 reviews
Hasn’t replied to negative reviews
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After being a costumer of VHI for…
After being a costumer of VHI for 19years, when we needed them the most for our only daughters Scoliosis operation, you guys let us down. We had to beg a charity in Dublin, "Straightahead" to pay for ths operation, without there help we would still be waiting. How kind of you all. Thank you VHI.To make it clear we rang you two years in advance to upgrade our existing plan and you said it was a good plan...
December 9, 2020
Unprompted review
vhi have stolen money out of my account
cancelled my health insurance (and got letter and email confirming this) and 241 euro still taken out of my account yesterday. emailed - no response, after an hour on the phone was told i will be 8 weeks waiting on my money back
October 13, 2020
Unprompted review
Disgusting
Disgusting! Called up to cancel my policy due to CoViD19, meaning that I'm basically paying for nothing since private hospital care is temporarily suspended...The rep insisted on speaking on my time and a call i've made. I interrupted her to tell her to stop trying to get me to keep the policy as I can no longer afford it. 'No wait a minute, let me finish what i wana say' and then she proceed to babble on for another 3 minutes on my time! What an a-hole! On top of that i then had to wait to be transferred to another agent who attempted to do the same, but kept telling me its entirely up to me while proceeding to try to convince me to keep the policy! They then went and demanded that i pay a further pro-rata amount calculated on full premium!The cheek of this company
May 6, 2020
Unprompted review
Never had issues with the claims except dental
Never had issues with the claims, I always had the answers (good or bad) given when calling them without multiple followups. I am giving 4/5 stars because the dental policy they have is a 17 century approach. I actually laughed when I heard what I have to do for a claim. Not even dentists understand it.
December 11, 2019
Unprompted review
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