Viabenefits Reviews 212

Poor customer service. I've created almost 6 to 8 tickets for the same issue, which is to update the contribution amount. They simply close the case without providing a solution. Calling customer service is in vain; they claim they will get back but automatically close the case. The support team lacks a good understanding of their product. To resolve my issue, I had to reach out to my personal contacts to find the developer of Via, and he explained how to fix it. Not everyone can easily connect with the developers, so if you are using Via Benefit, consider that there might be no effective support team, and their knowledge is limited.

Additionally, feedback and manager escalations seem useless; all concerns are being ignored.

Another company with goals to keep your money by questionable practices for documentation they already have access to

I had the rudest woman answer the Customer Service line, I explained that I was having difficulty hearing her and understanding her. She refused to try calling me back to try to get a clearer call and refused to transfer my call to another representative in case it was a bad connection with her line.
In addition she repeatedly spoke over me as I was asking for clarification about receipts. I asked the C.S. representative to send my call to the survey to rate our call as I could only hear about 1/2 of our conversation. The C.S. said she would send my call to the survey and the line sat with static for 7 minutes and then abruptly hung up on me. I was never connected to the survey.
In the past I have been happy using this service.
I will never use them again after this current year. I also plan to post this in as many public media forums as possible as I feel like this representative was incredibly rude, disrespectful, dismissive and unhelpful. This used to be a good way to help pay for medical expenses and now it’s just horrible.

I am a USAA retired employee.This year(2024) USAA switched from Connect My Care to VIA benefits. VIA benefits have screwed by HRA (Health Reinbursement Account) 100%. On the second I used it for dental work for $1216. On the fourth I sent up a reoccurring insurance reimbursment of $241 a month. These people's Computer system took the entire amount for 12 months out of my HRA. Then they said the dental bill was an overpayment. So my denist will not get paid from the HRA!!! Also it was a true mess trying to set up my account on VIA. It took two days and several calls to VIA.

1 star given because ZERO isn't an option. VIA has taken a marked downturn since April 2023. They are slow rolling reimbursements (kiting - a Federal offense) their CS is no longer in house, they are IC working from home or another job. Poorly trained very unprofessional. They read from pre-prepared script and do every scam and drag in the book to sugar you off. Lets you know what the Company you gave your life to; REALLY thinks of their Employees. These people suck and are Criminal Scam Artists. Utah AG should lock them up. Eversource if you read this, shame on you too.

Today 11/29/2023 at approx 8:05 I called and spoke with Customer Service person. She took information and asked what my question was. I told her. She tried to answer my question, but she really didn't understand what I was asking. She then wanted to transfer me to the medigap company I was using. I told her I spoke to them and they didn't have an answer. The entire time she spoke she had a tone that was curt and disrespectful. She wanted to handle my call and then pass it on to the insurance company. I finally said she didn't have to speak that way to me. She went on, talking over me (as she did in the beginning). I spoke loudly, "Just pass me over to _____". She was continually saying that she was ending the call. I repeated myself and she hung up on me. She was rude sounding when she answered the phone. Last night I called to talk to someone about the same thing. Got an agent and a baby was crying. Agent apologized and I said, don't worry. Next thing I know a voice said "75 minutes." I guess the agent hung up on me. To be fair, I think it was close to closing. I have had to deal with Via Benefits for awhile. They are the worst company I have ever had to deal with. The product they have is important to older people. I am older and I can barely get thru the VRU. I'm retired from Chase. Someone needs to do something about this company. They are very hard to get ahold of an agent and before you do you are on Hold forever. EVERY YEAR I have issues with them.

This company exists simply to deny claims, or to make them so incredibly difficult that people just give up. If you question why they denied something you will get no response whatsoever. Website is very attractive, but it's a front for the corrupt underlying business model. Absolutely terrible, fraudulent, incompetent.

One of worst company ever. Just horrible. Customer reps are a joke. No accountability whatsoever. Reps are incompetent and gives me different answer each time I call. Issues never gets resolved even after escalation. Horrible system with no accountability. Just terrible. I see I am not the only one.

The Via reps are the most incompetent people I have ever dealt with. Maybe not their fault-poor training possibly? They are unable to answer basic questions and constantly repeat themselves. Here’s hoping someone in administration is reading these reviews because it’s obvious mine is not an isolated issue.

Overall, the website is great, with lots of helpful info to choose between plans. BUT - it's no better than the one on medicare.gov. AND it is November 7th, and the only appointments to talk to a representative are on December (!!!) 27, 28, and 29. REALLY?? that is NOT any kind of customer service! I am writing this review on a 52 minutes estimated wait time hold. And I think a fault in the website is what caused my problem. Even if you have already chosen your options, the website still comes up "you could save this much $$$ by changing plans" and there is no clear entry page (for multiple entries) that summarizes where you are (have you submitted an application, or have items in the shopping cart, etc. I ended up submitting TWO applications, since I couldn't figure out how to comfirm if I had already submitted the plan I wanted, but wanted to verify a few things first. HORRIBLE, HORRIBLE... and they were much better 5 years ago when we first starting using them.

I been with Viabenefits for 3 years now and this is the first poor review for viabenefits. I have Medgap, prescription, dental and vision, but, for 2024 their selection for dental was not good. I like my dentist and they only had one plan that was in network with my dentist. I do not want to switch dentists so took a lessor plan costing more money. They are better plans out there but I cannot use those plans due to rembursement restricition plcaed by viabenefits.

is it possible to give less than zero?? Anxiety just knowing I have to call them. Made an appointment early October. We had an appointment today for 12:30pm-called in, no one available, maybe 2 hours from now. So asked to be transferred to someone else. Held for 10 minutes, came back and gave us to customer service. I explained we needed help with the plans and she said let me get a specialist. 30 minutes later and other customer service person came on said they transferred wrong. Got another transfer, same thing, transferred wrong. Now we got a specialist started talking and she does not cover New Jersey??? You asked for all the info including zip code and didn't know it was NJ?? Back on hold saying she is trying to find someone else. transferring us now another 10 minutes maybe-so far waiting 1:30 minutes and everyone is sorry. Not really, Incompetent yes, but sorry no. finally got through.....2 hours 45 minutes holding....time I can't get back.....but stuck with them.

This company is so incompetent when it comes to the Annual Enrollment for Seniors for Medicare and Prescription drugs. One year (with an appointment) we spent 3 - 4 hours trying to get thru and then they kept hanging up on us. The next year it was great and this year 10/2023 they are back to HORRIFIC. We had an appointment at 4pm, and are still waiting. We were again disconnected several times and had to keep calling back. This has to be he worst company I ever had to deal with. They make the US Govt. look good. One person who prescreens everyone said she would call us back and she didn't. Just look at the number of reviews (# 1) which proves my point. We finally got thru to someone and we just finished everything with them. The time now is 7:20 pm. I have to say one thing that all the advisors are very good and competent. They know their plans and do provide the help you need. It is the way the company set up there phone system and make appointments which are NOT appointments. Good thing this only happens once a year.

Tina, in South Carolina, took my problem and almost solved it. The rest is up to me. She went above and beyond her duties in helping me sleep tonight.
Job well done! Much appreciated.

Sent in all documentation on time for 2022 reimbursements (due by 3-31-23) so began long saga, it’s 10-4-23 and so many calls to them and each time different story. Still no reimbursement. Got HR involved and they have said VIA not sending payments till end of plan year, due to Covid emergency. All a bunch of made up stuff. How can anyone work at such a horrible company and sleep at night.

This is by far the worst company I have ever dealt with when it comes to an FSA card. I have dealt with them for years then we got rid of them and now we have them back. THEY SUCK! the people that work there have zero clues about anything. I gave them a detailed receipt and apparently it wasn't good enough. If you can avoid this company do so 100%

Payed okay for reoccurring expenses, but find every possible reason not to pay for other expenses. An example is bill showing payment is not on same piece of paper explaining services.

They need a minus 10 stars. My last experience, after 3 phone calls I was connected to documentation review person. Initially she said she sees a billing date but no service date, I explained the billing date is the service date, it is the date it was done and paid for. Minutes later she says she sees no date. She sees the dentists name and my name but no date. I said the upper right, you just told me you see it, she said I see no date. I’m 81 with congestive heart failure, I became so upset I began having chest pains and ended then call.

I don’t understand all the bad reviews, my stuff is always approved in a timely manner as well as paid in a timely matter… I have absolutely no complaints at all about them… I had to deal with customer Services once and it was my fault, I called them because I thought I submitted something the wrong way and the lady I talked to assured me it was ok.. maybe some people are having trouble understanding their app, but I see it as very user friendly… great company from initial sign up to payments!!!!

Here we go again. I’ve written to the BBB (twice) ,I’ve written to the governor of Utah,,, and nothing has been done about this ridiculous company,,, No one knows what the hell they are doing. They do one thing very well,,,, Give people the run around and keep the money. Getting held up without a gun.