CANT BELIEVE IT!! SCAMMERS – Such a Shame!! VIABUY Closed My Account Without Warning, No Answer, Money Stuck, and It Seems It's Definitely Stolen! I’ve been a loyal VIABUY customer since 201... See more
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See what reviewers are saying
The company stopping suddenly. Just sending an email that the card could no longer be used just a coiple of days later is appaling. However your customerservice worker Constanta is wonderful!!!
Who would've guessed it'd turn out like this? Smooth sailin' for a while, then may rolls in and it's a right circus. They shut down my account and did a proper disappearing act. Promised I could send... See more
I had a problem with a mistake made by myself by renting a car in a wrong period. I paid with my viabuy debitcard, and was deducted. I had to make a new booking and payment. I cancelled the original b... See more
Company replied
Company details
Written by the company
VIABUY Prepaid Mastercard
Contact info
110, Route d'Arlon, L-1150, Luxembourg, Luxembourg
- service@viabuy.com
- viabuy.com
Ramona help me to unblocked my card
Ramona help me to unblocked my card. i try 2 other people but they cannot help me. with Ramona she is a intelligent lady. Im very happy the moment she unblocked and she wait to try if the card working.
Fantastic Ramona You are angel to me.
May 25, 2021
Unprompted review
Reply from VIABUY
Hello Labelle,
We are very pleased that you have made such a positive experience with our customer service. We work every day to guarantee impeccable service!
Best regards, Your VIABUY Team
I am very happy with Viabuy.
I am very happy with Viabuy.
Always very efficent.
Thanks for your great service.
May 25, 2021
Unprompted review
Reply from VIABUY
Hello Alex,,
Thank you for your great feedback! We are glad that you are so satisfied with our service. If you want, you can recommend us to your friends or family members!
Best regards, Your VIABUY Team
Very helpful
May 24, 2021
Unprompted review
Reply from VIABUY
Hello Alice,
Thank you for your great feedback! We are glad that you are so satisfied with our service. If you want, you can recommend us to your friends or family members!
Best regards, Your VIABUY Team
Reply from VIABUY
Hello MK,
Thank you for your great feedback! We are glad that you are so satisfied with our service. If you want, you can recommend us to your friends or family members! Best regards, Your VIABUY Team
Super service by Gerard
Super service by Gerard! Thanx for your quick help!
May 17, 2021
Unprompted review
Reply from VIABUY
Hello Fenna,
We are very pleased that you have made such a positive experience with our customer service. We work every day to guarantee impeccable service!
Best regards,
Your VIABUY Team
ROBBERS
DO NOT TRUST THIS INCOMPETENTS!!
Beginning of March 2021 my friend sent me 3500€ on my VIABUY account. This genius didn’t accept the money and they actually closed my account saying they sent the 3500€ back to my friend the 9th of March. Of course that never happened. I contacted them several times and they said my friend MUST wait. I called again and the 7th of APRIL Ramona told me the money has been sent the same 7th of April. Today 13th of May my friend still doesn’t have his 3500€ back. Ramona lied to me. So has Ambra before her. Now one more idiotic excuse from Ambra last 6th of May saying that the third bank who supposed to send the money back to my friend didn’t get any reply from my friend’s bank. Yeah. This incompetents really don’t know how to lie anymore. How difficult can it be to send money where they came from? They never sent me the swift number of the transaction they made!! And they still lying saying they can’t contact the bank. Can you believe that?? Ramona lied. Ambra even more.
They are ROBBERS INCOMPETENTS and LIARS!! SHAME ON YOU!!!!
May 13, 2021
Unprompted review
Reply from VIABUY
Hello Giorgio,
We are very sorry that we could not meet your expectations. As a regulated financial services provider, we place a high value on the security of our user accounts, and as part of our risk management, under certain conditions, accounts can be closed. Regarding your refund, please rest assured that our team is actively working on your case. If you have further questions, please contact our support directly.
Thank you for your understanding and your patience.
Best regards,
Your VIABUY Team
what does the card do - SCAM
SUPER CARD. From all the bad reviews and that when someone gets a lot of money, they magically disappear, hey you see you are scammers, 90 for a card and you block the money? scammers of shi2T9329***s!!!!!!!!!! (P.S ALL REVIEW 5 * * * */ * IS FAKE. ALL BUYER 1 * . S2HT OF VIABUy (edit for leave numeber of satan bleh)
May 7, 2021
Unprompted review
Reply from VIABUY
Hi Gol D. Roger, We are very sorry for the inconvenience. As a regulated financial institution, we have to adhere to strict guidelines to ensure the security of our user accounts. That’s why it is possible that funds will be held temporarily in certain cases. Please just send us an email and we will be happy to guide you in the process. Best regards, Your VIABUY team
al the way
al the way, good info, al the way, good help and what to expect and when.
Thumps up, very good service in anyway
May 6, 2021
Unprompted review
Good service, quick responds
Thank you for your good work and quick action and constant responds.
May 2, 2021
Unprompted review
Cant ide card slow custum
April 27, 2021
Unprompted review
Reply from VIABUY
Hello,
We are sorry to hear you are unsatisfied. Please contact us at: service.en@viabuy.com explaining the problem you are encountering and we will be happy to help you further. Thank you. We remain at your service.
Skilled and kind customer service
April 26, 2021
Unprompted review
Reply from VIABUY
Hello Andrea,
We are very pleased that you have made such a positive experience with our customer service. We work every day to guarantee impeccable service! Best regards, Your VIABUY Team
I couldn't access my account
I couldn't access my account, because the phone number I registered with was not active anymore. After contacting viabuy for help, they changed my phone number and now I have my account back! Thank you!
April 22, 2021
Unprompted review
I am in Dubai and my card got blocked 3…
I am in Dubai and my card got blocked 3 days ago, because someone tried to charge from it. The customer service does not react to my e-mails.
No one is helping me! This is an absolute disaster for me and I really got into trouble! Don’t trust this company! Customer Service is horrible!!
April 21, 2021
Unprompted review
Reply from VIABUY
Hi Lisa Dück,
We are sorry to hear that we apparently failed in delivering the best support. Has your issue been resolved? Otherwise please contact us again: https://service.viabuy.com/hc/en-gb/requests/new or inform us your ticket number.
Best regards,
your VIABUY Team
A little expensive but great service
A little expensive but great service. Customer service works fast and also reachable by phone.
April 19, 2021
Unprompted review
Reply from VIABUY
Hello boedha,
We are very pleased that you have made such a positive experience with our customer service. While VIABUY certainly comes with a cost, we offer some benefits that other prepaid solutions don't, such as many different loading options for your card as well as higher loading limits and unlimited email notifications.
Best regards,
Your VIABUY team
I lost my phone and I did not have…
I lost my phone and I did not have access to the account, so the service in charge of that solved the matsalar in a short time and replaced the phone number with the new sim card in the data.
April 19, 2021
Unprompted review
Reply from VIABUY
Hello Slobodan,
Thank you for your great feedback! We are glad that you are so satisfied with our service. If you want, you can recommend us to your friends or family members! Best regards, Your VIABUY Team
Bad service
Bad service , bad responce , illiterate people working there ,you sent all info and still dont understand and asking.
I sent money from viabuy account to my other account becouse Germans dont support letter Š it come to misspelling and money returned back,,now they asking where did that money come from. I sent bank statement and explain what happened ,they still dont understand ...bad service .... '
March 29, 2021
Unprompted review
Reply from VIABUY
Hi Sasa ceh,
We are very sorry for the inconvenience. As a regulated financial institution, we have to adhere to strict guidelines to ensure the security of our user accounts. That’s why it is possible that funds will be held temporarily in certain cases. Please just send us an email and we will be happy to ask you for the relevant documents to release your funds.
We constantly try to improve our service and take your feedback very seriously!
Best regards,
Your VIABUY team
Very quickly responsive service
Very quickly responsive service, my problem solved in minutes, superb!
March 24, 2021
Unprompted review
Reply from VIABUY
Hello Caner Alatas,
We appreciate that you have taken the time to rate us so positively and are pleased that you are satisfied with VIABUY!
Best regards, Your VIABUY Team
Totally unnaceptable commissions if you do not use the card
Totally unaceptable the policy of this company. I contracted the card in 2019 to buy flight tickets as the price was cheaper, I loaded with more money than the flight costs. First you pay a initial fee of 69.9€, then each year 19.9€, but the most incredible thing is that as during 2020,due to pandemic I did not use the card to buy any fligh ( unfortunately) they discounted 9.95€ each month, so almost 120€, payed without any advise, only when they took all my money and could not continue discounting, advise me that the card would be cancelled in short time... Really unbelievable. This card is a fraud!!
February 24, 2021
Unprompted review
Reply from VIABUY
Hi M H, you can check the costs of VIABUY any time you like. Simply go to the pricing section on viabuy.com or see the terms and conditions PDF you have accepted during your VIABUY registration.
Best regards,
Your VIABUY team
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