When I fist purchase my ticket on Saturday 8/15/26 my experience was so bad with the lady who call me. Today my experience was great. A man name Samuel helped me book another ticket for the same day a... See more
Company replied
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See what reviewers are saying
I booked a flight with a stopover in Mexico City. The actual ticket varied by a great deal (the following day!?!) from your initial offer. Also, the class of ticket was poorly defined in your websi... See more
Eric provided outstanding customer service. He was friendly, professional, patient, and very helpful throughout the entire process. He answered all of my questions clearly and made everything easy to... See more
Company replied
HORRIBLE! Please do not buy any ticket with this company. I called them to cancel four tickets based on policies and 24 hours of grace period cancellation, they sent me a confirmation cancellation... See more
Company details
Written by the company
Todos disfrutamos viajar. Ya sea un corto viaje de fin de semana o unos meses de mochileros, ¡nada nos hace más felices! Y en Viajar al Mundo creemos que todos deberíamos poder cumplir nuestros sueños de viajar a donde más nos guste, ya sea con vuelos con muchas escalas, de manera directa, en vuelos de bajo costo o en aerolíneas de lujo, ¡todos debemos tener esta oportunidad! Con este objetivo en mente, y sabiendo que viajar puede a veces no ser tan fácil como quisiéramos, hacemos que el camino entre tú y tus vacaciones favoritas se acorte y te seamos útiles para ello.
Contact info
4137 Brandywine Pointe Blvd, Old Hickory, TN 37138, USA, 37138, Tennessee, United States
- +1-865-245-0520
- support@viajaralmundo.com
- viajaralmundo.com
3.9
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Satisfy with the service.
Clarity and respect for dates on individual flights, satisfied with the service.
February 9, 2025
Fraud and scam
Beware of this agency! My elderly parents recently bought a pair of plane tickets through them after clicking on a deal via Kayak. After booking their flight via Viajar al Mundo, they got a weird call from them where they upsold them assigned seats and checked luggage, telling them these were not included in their fare. My parents then received a receipt that included a “post booking fee” of a similar amount as the airfare, plus $300 USD for the seats.
In other words, my parents paid more than double the price of the tickets in extra fees.
When I called Air Canada directly, they told me this was a scam and to dispute the purchase directly with the credit card company.
February 9, 2025
Unprompted review
Good price and easy to book reservation
January 25, 2025
Very bad customer service they don't…
Very bad customer service they don't care about customers concerns
February 5, 2025
The process was easy from start to…follow
The process was easy from start to finish. I received my confirmation email with in minutes of finishing my application.
February 5, 2025
Excellent service
Excellent service, incredible customer service personnel always focused in your needs as a customer
February 4, 2025
Good for first trip
January 31, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
They changed the price
They changed the price, after having paid for the tickets and the luggage.
February 7, 2025
Reply from ViajarAlmundo.com
Dear Rodolfo,
Thank you for sharing your feedback and bringing this issue to our attention.
We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us.
We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 (423) 285 6706 for Spanish support, +1 (865) 245 0520 for English support or write to us at support@viajaralmundo.com anytime.
Regards,
ViajarAlmundo.com
It was great
February 1, 2025
Good job felicitation
January 6, 2025
It's the worst experience I've had
It's the worst experience I've had, my flight was canceled 2 times in less than 24 hours, they are irresponsible, I lost a lot of money for my hotel and rental car, and I haven't received compensation ...
January 28, 2025
Bad service
They never sent me a confirmación of my flight. I had to go to the airport to clarify and get my ticket. Nobody was there AND I had to wait 3 HRS for somebody fro Volaris to show up. That was insane. Why you never send me a confirmación by mail IF I PROVIDED IT TO YOU WHEN I BOOKED MY FLIGHT? I WILL NEVER USE YOU AGENCY!!!
January 16, 2025
OUTSTANDING CUSTOMER SERVICE
The most OUTSTANDING CUSTOMER SERVICE we could've asked for!
Thank you for your support with our RAVN AIR Flight Itinerary!!
V/R
The Wisconsin Crew
February 3, 2025
Satisfied
First of all I was concerned about the Email with the ticket confirmation but after one hour the Email arrived and I can be quite.
February 1, 2025
Not honoring their cancellation policy
I called to cancel my ticket within 1 hour of it being reserved and ticketed ticketed very quickly after the reservation was made), so 23 hours before the deadline to cancel after reserving. They asked me repeatedly what the reason for cancelling was and stated that they did not accept these reasons. Then a manager started to explain that a portion only would be refunded.
February 2, 2025
Reply from ViajarAlmundo.com
Dear Eric,
Thank you for sharing your feedback and bringing this issue to our attention.
We have located your reservation details and have been trying to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us.
We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 (423) 285 6706 for Spanish support, +1 (865) 245 0520 for English support or write to us at support@viajaralmundo.com anytime.
Regards,
ViajarAlmundo.com
perfect communications
understandable and good communicator person
to make the transaction come threw
February 1, 2025
My ticket time was switched
My ticket time was switched! Inquired so much harassment and stress Everytime I have made a purchase the last month. I also asked for a full refund since I could not board the plane that morning.
January 31, 2025
Reply from ViajarAlmundo.com
Dear Christina,
Thank you for sharing your feedback and bringing this issue to our attention.
We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us.
We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 (423) 285 6706 for Spanish support, +1 (865) 245 0520 for English support or write to us at support@viajaralmundo.com anytime.
Regards,
ViajarAlmundo.com
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