Dear viana please! We love ur products ,but containers and packaging quality is very poor in some products ,like hair care ,hair serum bottle ,shampoo bottle and others,we r paying more for the produc... See more
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Viana Care’s product has the highest quality being a KFDA approved, truly enjoying each of my purchased. The customer care is exceptional, special mention to Elena who went above and beyond just... See more
Company replied
I've placed my orders over 10 days ago and still waiting i really hope to get them i was charged not even 2min from placing the order and its still not shipped after 10more days i have 3 different or... See more
Company replied
Very frustrated - placed an order on Dec. 1st. Never received a confirmation or received my order yet but my card was definitely charged that day. I have emailed 2 times and never got a reply. I've... See more
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Company details
About Viana Care
Written by the company
Unrivaled selection of Dermal Fillers, Botox, Hyaluron Pens and more from South Korea at best prices.
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About Viana Care
Located in Gangnam, South Korea, in the heart of the beauty industry, we are on a mission to provide an easy access to hand-picked, high-quality medical aesthetics and professional skincare products to medical professionals and skincare enthusiasts worldwide.
Our Mission
To provide innovative beauty solutions to skincare enthusiasts worldwide.
Our Vision
To be loved by our customers for our high quality beauty products and superior service.
Contact info
6F Joy Tower, 7 Teheran-ro 37gil, Gangnam-gu, 06142, Seoul, South Korea
- +82 10 2040 0888
- support@vianacare.com
- vianacare.com
Holy grail of beauty supplies.
I had a bit of a communication error, however Yann the manager took charge and I really appreciate that. Products overall are good value and 100% safe I’m so glad I found them through YouTube, Also quality is a exceptional. I have used their filler and Botox.
My delivery took more time as compared to 5 days the last time, however I didn’t have to pay Import tax so That was a bonus.
Can’t wait for my next order :)
Thank you Vianacare.
February 15, 2021
Unprompted review
Reply from Viana Care
Dear Reviewer,
Thank you for writing such a wonderful review. I am glad to see that we were able to turn things around for you.
Thank you for your much appreciated business and loyalty!
Kind Regards,
Yann
Happy with the company
Have ordered about 4 products from this company and all has been good. The customer service is friendly and shipping is very fast. I have not experienced any issues with this company and will likely order from them again in the future.
February 11, 2021
Unprompted review
Reply from Viana Care
Dear NormalCustomer,
Thank you for your review. We sincerely appreciate your kind words and you sharing your experience with the community. I am glad that you were happy with your products and service.
Looking forward to serving you again in thew future.
Kind Regards,
Yann
Love Viana Care❤️
I placed my 1st order on a Sunday and received it on that Wednesday! Wow, that’s Amazing as I live in the USA. DHL delivered. Product and price are outstanding. I placed a 2nd order last Sunday. When I got no shipping email I checked the site. Shows a UPS ground tracking #. I sent an email to let them know. I received a reply from Yann and he let me know they use different shipping companies. So no worries, it’s scheduled for delivery tomorrow, Wednesday! I don’t know how they do it! I love this company, they have great customer service, quick shipping and awesome products! Thank you❤️
February 9, 2021
Unprompted review
Reply from Viana Care
Dear Gwendolyn,
Thank you for sharing your experience! We do our utmost to process all orders within 24 hours and I am glad that you received your first order within a few days!
We work with different carriers depending on cost and location but I do confirm that your second order has already shipped out and should be delivered soon. Thank you again for your much appreciated business and enjoy your products!
Best Regards,
Yann
I’m excited to try Viana care
I’m excited to try Viana care! However every time I go to check my tracking number the site it takes me too says they don’t recognize the order number. I hope it does come in within the 3-4 days like people say it does, but I will leave review with an update! Hopefully it actually arrives, I’m so excited!
Update!!! Everything arrived on time and was beautifully packaged. When I asked about my shipping they directed me on how to track my package and it arrived today! I ordered Sunday and I thought I wouldn’t get my package till Wednesday because I ordered during the weekend but it got here within the 3 days still! Great customer service! So excited!!!
February 9, 2021
Unprompted review
Reply from Viana Care
Dear Yuri,
First of all, thank you for shopping with us. Please contact us at support@vianacare.com and we will be happy to update you on the status of your order.
Kind Regards,
Yann
Skeptic Turned Into a Believer
I've ordered multiple times from Viana Care. Each order was shipped and delivered in less than three days! All the items I received were top quality products that did exactly what was advertised. I plan on ordering more from Viana Care in the future and telling my friends about this site too...
February 9, 2021
Unprompted review
Reply from Viana Care
Dear Leia,
Thank you for writing such a wonderful review!!
I'm delighted to hear you are happy with your experience with Viana.
We appreciate your business and look forward to serving you again in the near future.
Kind Regards,
Yann
I received my order so quick
I received my order so quick. Nicely packaged. I’ll try to use it.
February 8, 2021
Unprompted review
Reply from Viana Care
Dear Jiko,
Thank you so much for taking the time to share your positive experience on Trust pilot. We are delighted to hear you received your order quickly. Please do not hesitate to check our You tube channel as we have many useful instructional videos about our products! Enjoy!
Yann
Customer Care Manager
Awesome Customer Service
I ordered from VIana Care and had a lot of issues with my order. I was extremely dissatisfied and frustrated.
Fortunately, Yann, a manager, took responsibility personally for my order, and made everything right.
I received my order via FedEx in 2 days, received some extras and he sent me a 15% off code for my next order.
I believe that everyone deserves a second chance and so I will be ordering from Viana Care again. They proved to me that their customers satisfaction is a priority. Thanks Yann😊
February 3, 2021
Unprompted review
Reply from Viana Care
Dear Linda,
Thank you for writing such a wonderful review. We acknowledge that things don't always go as planned but we are always committed to Making it right for our customers. I am delighted that we were able to turn thing around for you. Thank you for your much appreciated business.
Kind Regards,
Yann
I placed a order 2days ago
Thank you So much for answering my email. So excited to work with you 😊
February 2, 2021
Unprompted review
Reply from Viana Care
Dear Lisa,
Thank you for your much appreciated business! Please contact me directly should you have further questions.
Best,
Yann
Great Company with Great Products
I am a new Viana Care customer & wanted to share my very pleasant first experience. The price points for products, the quick shipping & the customer service are spot on. I am looking forward to a very long relationship with this great company.
January 27, 2021
Unprompted review
Reply from Viana Care
Dear Patricia,
Thank you for your wonderful review. We work hard to provide the best experience to all of our customers and it is always a pleasure to receive positive feedback.
Thank you for your business and looking forward to serving you again in the near future.
Best Regards,
Yann
Customer Care Manager
Poor communication
Definitely the WORST customer service I have ever experienced from a company, my order was placed December 29th my tracking number is #2012/4043
I got no confirmation email when I go to track my package it tells me the label has been created but nothing has shipped. I have reached out six times to customer service, with one response two weeks later telling me that I cant track my package because they have a new logistics provider that is not fully automated yet. the communication sucks and it is very hard to get in touch with anyone it makes someone who is a new customer trusting Viana care feel like they are getting scammed.
January 25, 2021
Reply from Viana Care
Dear Nicole,
My name is Yann and I am the customer care manager at Viana.
I am shocked to read about your experience and I thank you for bringing those issues to my attention. I am obviously taking your concern very seriously and can fully empathize with your frustration.
Most of our orders are delivered within a few days so I need to check why you still have not received your order after a month.
Although It is true that our delivery time largely depends on customs and carriers services which are out of our control, we definitely missed the mark in our communication with you.
This is simply not acceptable.
Please accept my most sincere apologies and rest assured that I will discuss this case with the entire team to ensure it does not happen again.
As you can see from other reviews, this sort of situation is fortunately NOT a common occurrence and definitely not up to the standards, Viana strives so hard to maintain.
Nicole, I am disappointed that we gave you the wrong perception and would like to Make it right for you. I have retrieved your order and will reach out to you within 24 hours with an explanation on what happened and a resolution.
Again, please accept my apologies for this experience.
Kind Regards
Yann
Customer Care Manager Viana
Reply from Viana Care
Dear Luo,
Thank you for your review and for recommending our services. We appreciate your business and hope to serve you again in the near future.
Best Regards,
Yann
Customer Care Manager Viana
I am very satisfied with my Viana Care…
I am very satisfied with my Viana Care purchases. This is the third time I have used them and I love everything I received! They neatly packaged everything and always throw in free gifts which I appreciate! Shipping is pretty fast, too! (I live in the U.S.)
I don’t think enough people mention how great their prices are! I read reviews, watched YouTube videos, and looked at Instagram before deciding on them. They have low prices for high quality products, great customer service, and excellent shipping.
Thank you all!
January 24, 2021
Unprompted review
Reply from Viana Care
Dear Jennifer,
We much appreciate you taking the time to write a review about your experience with us. As you mentioned, our goal is to provide high quality products at fair prices and we are delighted to hear you have been satisfied with our service so far. Thank you for your business!
Best Regards,
Yann
Customer Care Manager Viana
Amazing products and amazing service!
I have ordered from Vianacare multiple times already. They are my go-to for all of my facial treatment needs. I was impacted by the one time customs issue and they made it right and fixed the issue. I have had nothing but great experiences. The shipping is super fast! I usually get my package within 2-3 days and my products always come properly stored. I will continue to order from Viana Care!
January 23, 2021
Unprompted review
Reply from Viana Care
Dear Halerazr,
Thank you for your review! Our goal is to provide all of our customers with the best experience from start to finish, so it is always nice to receive positive feedback. Thank you for your much appreciated business and loyalty.
Best Regards,
Yann
Customer Care Manager Viana
Viana Care is a outstanding company my…
Viana Care is a outstanding company my package was detained at customs no fault of Viana Care,not did they reach out to me and apologize but they resend me my package free charge. I will continue to purchase from a great company like Viana Care.
January 22, 2021
Unprompted review
Reply from Viana Care
Dear Betty,
Thank you for writing such a wonderful review. We much appreciate your loyalty and look forward to serving you again in the near future.
Best Regards,
Yann
Customer Care Manager Viana
Reliable Company
Fast shipping. Quality products. I've been ordering from Viana Care for over a year now. One time things got held up in shipping and they made it right very quickly with no hassle!
January 22, 2021
Unprompted review
Reply from Viana Care
Dear Kelly,
Thank you for sharing your experience on Trust Pilot. Your business is very important to us and we much appreciate your loyalty!
Best Regards,
Yann
Customer Care Manager Viana
I’ve received great products from this…
I’ve received great products from this company and will continue to order from them as the quality is outstanding. Their customer service also addressed and quickly resolved an issue I had regarding a shipment that was lost.
January 22, 2021
Unprompted review
Reply from Viana Care
Dear Erin,
Thank you kindly for taking the time to write a review about your recent experience with us. In the rare event that issues arise, it is always our goal to Make it right. We sincerely appreciate your business and loyalty.
Best,
Yann
Customer Care Manager Viana
I have placed multiple orders with…
I have placed multiple orders with Viana care and have always received my packages in perfect condition, and before the estimated delivery time. Only once did I have an issue with shipping, which was no fault of theirs, and they still went above and beyond to fix the issue. I will continue ordering from this company and recommending them to my friends!
January 22, 2021
Unprompted review
Reply from Viana Care
Dear Diana,
Thank you for sharing your experience on Trust Pilot. I am glad to see that you are pleased with our products and service. We much appreciate your business.
Best,
Yann
Customer Care Manager Viana
Placed an order sunday night to…
Placed an order sunday night to Scotland Uk got order Thursday so fast will use again Innotox amazing. Do it myself if you have confidence to do yourself order. Thanks will order again soon. Amazing company thanks
January 21, 2021
Unprompted review
Reply from Viana Care
Dear Peter,
Thank you for reviewing your experience with us. I'm glad to hear your order was delivered promptly.
We appreciate your business and look forward to serving you again in the near future.
Best,
Yann
Customer Care Manager
I love this company very much it is…
I love this company very much it is very nice to get a package from far away and they always ship quickly one time there was a problem and they went to every extent to fix it I give them 5 stars
January 21, 2021
Unprompted review
Reply from Viana Care
Dear Bee Street,
We love you too!
Thank you very much for taking the time to review your experience with us. Sometimes things do not go as planned but our service team is always committed to making it right for you.
We sincerely appreciate your business and look forward to serving you again in the near future.
Best,
Yann
Customer Care Manager
Very happy with their service
Very happy with their service. Great quality products.
January 21, 2021
Unprompted review
Reply from Viana Care
Dear Robyn,
At Viana, it is our goal to offer the most innovative and best products a fair prices. I am glad to hear that you were happy with your experience and thank you for your business.
Best,
Yann
Customer Care Manager
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