I have to say the service is terrible. Service constantly interrupted. Constantly buffering (no internet issues) Half way through the Man Utd vs Chelsea match they started playing adverts for 2... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have been happy about viaplay but now all off the sudden there are several adds during a movie?? Just out of nowhere, same subscription as we has allways had but viaplay just changes out subsc... See more
Heavy buffering even though I have very fast fibre broadband making it unwatchable. On the add occasion it does work, the sports commentators are second rate, talk over the ref and TMO discussions... See more
Tried to sign up for this service to watch a live football game. Barriers to seal everywhere. Confusing website. Refused to accept my sky viewing card number, claimed it was already in their system... See more
Company replied
Company details
Written by the company
Vi ser frem til din anmeldelse på købsoplevelsen af vores produkt. Hvis du har spørgsmål til produktet og funktionerne er du velkommen til at kontakte vores kundeservice, hvor vi sidder klar til at hjælpe dig fra 13.00-21.00 på hverdage og 12.00-19.00 i weekenden. Du er også velkommen til at kontakte os via facebook.com/viaplaydanmark Vi ser frem til at høre fra dig.
Contact info
Strandlodsvej 30, 2300, København S, United States
- viaplay.dk
1.1
Bad
9K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Viaplay only plays through the Viaplay app nothing else!!
Hi can play through the app no probz but it wont cast at all to any device! tried to play it through my pc on chrome and edge no joy it just keeps doing the spinning wheel thing! tried it through my edge app on xbox no joy same thing! only works through the viaplay app which will not cast to my tv so have to watch it on my phone or tablet which is not ideal for my rugby watching!! have no problem playing any other media content just this very anoying!!!!
February 10, 2023
Unprompted review
Can't close this app it's bugs
Can't close this app it's bugs, delete it
February 6, 2023
Unprompted review
Impossible to cancel.
Impossible to cancel.
I have tried the website a couple of times as well as reaching out to the support email.
I only subscribed to it to be able to watch the premier league games. Well, first of all, since I’m physically located in PL, there’s only PL casting (I’m not a Polish speaker, I’m simply relocated in here, so thanks for that!)
When the WC started the not so great experience was definitely not worthy a penny to me, so I clicked cancel a couple of times in different browsers of different laptops and OS. I have been charged ever since, even after sending an email (which was completely ignored).
I honestly think the only solution to stop being charged is to cancel my card.
October 21, 2022
Unprompted review
Reply from Viaplay
Hi João,
Thank you for the feedback!
You should have received an answer to your email, of course. Did you check your spam filter? Otherwise please do get in touch with us again, so we can help you sort this. You can also contact us on our livechat, which is open from 10-22 every day. You can find the livechat and all of our contact information through this link: https://help.viaplay.com/pl/request/?token=0d23a9f41c.
In terms of the cancellation itself, the steps are as follows:
1. Click on "Account overview" by hovering over your profile in the top right corner. Then click on "Cancel".
2. Answer the questions and then click through to the next page.
3. Confirm the termination by clicking on the green button located further down the page.
4. Double-check that you have received a confirmation email from us.
5. Ready!
You will therefore always have an email confirming the cancellation once you have cancelled; if you have not received this mail, doublecheck that you have followed these steps and finalised the cancellation.
I hope to hear from you so we can make sure your subscription gets cancelled, thanks again for your review.
All the best,
Christina
Viaplay Customer Service
This company are effectively online…
This company are effectively online robbers. I had a monthly account subscription with Premier sports that I could cancel easily when premier. Now it’s Viaplay it’s impossible to cancel. They’ve stole 2 monthly payments from me in December and January by not allowing me to cancel. My last resort was to contact my bank and block this merchant from taking any more monies. It’s disgusting what they are doing and should be investigated by the online FSA
January 23, 2023
Unprompted review
I had subscriptions with premiere…
I had subscriptions with premiere sports now change to via play but subscriptions still coming out of account each month and via play keep asking to subscribe even thou there taking payments out of my account each month
January 23, 2023
Unprompted review
Reply from Viaplay
Hello,
Thank you for sharing your feedback.
Please call our UK Viaplay Satellite Team (Previously known as Premier Sports) on 0333 003 3773.
Kind regards, Mikkel
Viaplay Customer Service
Pleased to say they redeemed themselves!
Recently gave this company 1 star after a frustrating wait for customer service through either the chat line or by phone. However, I subsequently emailed Viaplay and they responded very quickly and gave me a refund without question.
January 18, 2023
Unprompted review
Absolutely awful
Absolutely awful. Can’t believe my country (Scotland) has sold out to this company for its cup competitions. No customer service whatsoever and picture quality is amateurish. Avoid at all costs. Save yourself money
January 15, 2023
Unprompted review
I WOULD GIVE ZERO STARS AS THEY ARE A…
I WOULD GIVE ZERO STARS AS THEY ARE A JOKE. I HAVE SIGNED UP TO WATCH THE CUP GAMES YOU HAVE TO ENTER A CODE TO LOG IN BUT EACH TIME I ENTER THE CODE IT CHANGES SO YOU CANT GET PAST IT .
January 14, 2023
Unprompted review
Commentaar brighton lfc is super slecht
January 13, 2023
Unprompted review
Can you at least add a cancellation button
Can you at least add a cancellation button, tells me to go onto my account and it’s just… not there, make it make sense?
January 13, 2023
Unprompted review
Reply from Viaplay
Hello Liam,
Thank you for leaving your feedback.
If paying directly to Viaplay you can cancel your subscription on My Account / Kontooversigt on http://account.viaplay.dk.
In case you are subscribing through Apple, please follow this guide: https://support.apple.com/da-dk/HT202039
Please dont hesitate to get in touch in case we can assist you with the cancellation.
Kind regards, Mikkel
Viaplay Customer Service
I applied for the 7 day free trial to…
I applied for the 7 day free trial to cancel anytime but you cannot cancel.I have tried to email with no response of you get a response and tell them to cancel and the account is still active so I now have had to block the card so they cannot take payment.Just wish these the customer service would just get this sorted
And give me my refund of £11.99.
January 11, 2023
Unprompted review
Expensive service for little value
I used to subscribe to La Liga TV for 8 quids, they have nearly doubled the price after the Viaplay takeover and don't have any cheaper tier. I don't want to watch Nordic shows. Too expensive in this climate, and thanks to the reviews stating the problems with the service. Will not be subscribing in near future.
January 8, 2023
Unprompted review
Unfocussed commentating
Can commentators actually focus on the game not everything else about teams and so many inaccuracies...this is NOT the Leinster team that went to Le Havre...
January 7, 2023
Unprompted review
Buffering, poor commentary, app bad!
Heavy buffering even though I have very fast fibre broadband making it unwatchable.
On the add occasion it does work, the sports commentators are second rate, talk over the ref and TMO discussions and babble on about things that are irrelevant - they like the sound of their voices! Fortunately mute works. The app experience is also very poor by todays standards.
Have cancelled after just 1 month.
January 7, 2023
Unprompted review
Don't sign up!!!
We signed up while we were in the UK. We are now in Canada and trying to cancel our subscription..and it is impossible. We can't get into the app over here even to cancel and several email and online requests to Viaplay have gone unanswered. I would never ever recommend this service to anyone. Zero customer service. Zero accountability.
January 4, 2023
Unprompted review
Reply from Viaplay
Hello Ruairi
Thank you for sharing your feedback.
It seems as if you could be experiencing bad network connectivity between Viaplay and you network,
We welcome you to contact our customer service so we can help you securing a stable connection.
Kind regards, Mikkel
Viaplay Customer Service
Used premier sports to watch rugby
Used premier sports to watch rugby, these robbing gits took over and doubled the price, couldn't access the new app and took ages and a lot of difficulty to cancel a subscription for an app I could not access. Big mistake URC getting lumbered with this lot
December 23, 2022
Unprompted review
Impossible to cancell the subscription…
Impossible to cancell the subscription Avoid. I have sent 2 emails now.
December 19, 2022
Unprompted review
Reply from Viaplay
Hi Dariusz,
Thank you for your review.
I understand you have had a frustrating experience cancelling, and it should of course be easy to cancel your subscription. You can always cancel a subscription through us on the account overview page on our website, which you find by clicking your profile icon in the top right corner.
You can also always contact us by email, livechat, Messenger, or phone. You should receive a reply on email within 3 days normally, so please do get in contact again if this is not the case, so we can investigate why. You can find our contact options here: live-viaplaycs.pantheonsite.io/da/request/?token=1814c4a419.
We will be ready to help you with this, so we can ensure your subscription is cancelled.
All the best,
Christina
Viaplay Customer Service
It’s next to inpossible to unsubscribe…
It’s next to inpossible to unsubscribe from this outfit. In desperation I genuinely have tried to e mail them to save you the subscription. The technique does now not artwork on line!
I’m looking ahead to a response to my emails
December 19, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.