Monopolises the sports market. I can’t watch ice hockey, my favorite sport without buying a subscription for their full package. I can’t watch it sport any other way. All other countries outside the U... See more
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Too many devices connected... except I am only connecting with one device. and when you get past this frustration, the screen just hangs trying to load. Customer support is of course "something wrong... See more
Absolutely awful service! I've taken out a Viaplay subscription to watch the rugby.... Where do I start.... Terrible picture quality, sound problems, and when I tune in to watch the Connaught v Scarl... See more
How is this even legal. Letting people pay for a subscription with ads. Even if you've got the ad less subscription, viaplay doesn't even broadcast all matches. So basically you pay €20 a month... See more
1.1
Bad
5K reviews
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Don't pay subscription via Ideal bank…
Don't pay subscription via Ideal bank transfer. 2nd time this has happened, I put in payment via Ideal and the money is taken but I'm not able to access anything.
The customer service don't understand Dutch bank accounts and ask for card numbers when you query the transaction. Also they clearly are judged based on interaction time, as they close the chat as soon as they can without confirming all is sorted.
It works when you pay via credit card, but I'm concerned I'll be charged twice.
I use to watch via Ziggo and the service was cheaper and better quality.
August 13, 2023
Unprompted review
Reply from Viaplay
Dear Paul,
How annoying that you are experiencing these problems with Viaplay. We would like to work together to make your Viaplay experience better. Could you please contact our customer service? You can find us here: https://help.viaplay.com/nl/
Kind regards,
Viaplay customer service
signed up last week
signed up last week. Very poor service. Concacaf cup… USA v Panama on during the early hours, so I recorded it. Played it back and recording switched off before end of extra time. So missed penalty shoot out. This second time this has happened. If it’s a regular occurrence I sure won’t be renewing my subscription
July 13, 2023
Unprompted review
Reply from Viaplay
Dear Christopher,
How annoying that you are experiencing problems with Viaplay. We would like to invite you to contact our customer service. We will then help you as best we can.
You can find our customer service via the following link: https://help.viaplay.com/
Kind regards,
Viaplay customer service
Shocking
Shocking! Truly shocking picture quality. It’s criminal, in this day and age of ultra fast broadband that your picture is so poor. I am raising a complaint with the regulator and UEFA as this daylight robbery!!! The fans lose out again!!
June 20, 2023
Unprompted review
Where to begin!!
Where to begin! Bad quality streaming, compulsory 5 min wait before actual program starts (filled with adds from via play). Menu navigation nightmare. Worst F1 coverage, commentators are extremely annoying and repetitive with little to no actual knowledge. In the end you are paying for a lot of frustration, save your hard earned money and look elsewhere!
May 28, 2023
Unprompted review
Reply from Viaplay
Dear Carl,
Thank you for your message.
We appreciate the feedback you provide on the points you mentioned, we will take this feedback on board so that our services can be improved in the future.
I understand that it is annoying that you have to wait these 5 minutes. I would like to explain why this is.
Our livestream starts 5 minutes earlier than the actual start time so that we can be sure you can see everything. It does happen that the programme
starts slightly earlier or later, in which case we have a 5-minute delay. When you watch the livestream back, these 5 minutes are also included.
On most devices, you can rewind, but this is not possible on all TVs. For more information on watching back and pause/rewind, please visit the following link:
https://help.viaplay.com/nl/functionaliteit-op-onze-apparaten/
If you have any further questions, please feel free to contact us.
Customer service can be found via the following link: help.viaplay.com/en/
Kind regards,
Viaplay customer service
Awful picture
Awful picture - so jerky as to be unwatchable. How can you charge for this rubbish?
April 22, 2023
Unprompted review
I got viaplay through Amazon to watch…
I got viaplay through Amazon to watch the URC rugby, it has been dreadful, buffers for ages then just stops, I'm lucky to see a quarter of any game.
Don't waste your money.
April 21, 2023
Unprompted review
How bad?
I’m watching the Scotland v Spain game through Amazon prime. I wish I wasn’t due to the blurred screen on my TV (although Scotland is winning) and wouldn’t be had I not paid £14.99 to see it 🙈. There should be a warning about the picture quality 🤬
March 28, 2023
Unprompted review
Watching Scotland game
Watching Scotland game. Stream pitiful. Ghosting, jerky & buffering. Unacceptable
March 28, 2023
Unprompted review
Horrible quality
Horrible quality! Starting to have headaches after trying to watch for a while. Would love to watch F1 but this quality is just horrible!
March 5, 2023
Unprompted review
Poor streaming.
Yep. I only watch the rugby. Totally crap quality on my TV. Buffering buffering buffering. Complete waste of money.
Can you give it back to Premier please?
February 25, 2023
Unprompted review
Reply from Viaplay
Hi Trevor,
Thanks for you message.
What a bummer to hear that you are not happy with our service.
May i invite you to contact our customer service? We are happy to help you and want to solve any problem you have. You can reach us trough the following link: https://help.viaplay.com/
Kind regards,
Customer service Viaplay
Awful awful awful
Awful awful awful, URC matches suffer continuous buffering, and playback when it is working looks like a VHS recording from the early 90’s, never any replies from “ customer service “ unless your comment is on trust pilot apparently! There is no on demand, so if you miss a match you’ll lose the chance to see it, randomly some matches are replayed but not all and not for long, you’re locked into a 12 month contract with no get out, this is the worst sports package I’ve ever been involved with, it’s that bad that I can see URC rugby viewership going down the toilet next season, I will definitely no resubscribe and reading the other comments on here it’s clear I’m in the majority. Avoid this at all costs
January 7, 2023
Unprompted review
Reply from Viaplay
Dear Chris.
Thanks for your message.
We're sorry to read that you have problems with our URC streams.
We would like to invite you to contact our customer service so that we can help you improve your streaming experience.
Our customer service can be found via the following link: https://help.viaplay.com/gb/
Sincerely,
Viaplay Customer Service
Great love it very much
November 2, 2022
Unprompted review
Terrible service and poor customer relations.
Absolutely terrible service and poor customer relations. Such a shame Ziggo no longer has English Premier League rights anymore. I could only stream Viaplay from my desktop and when the airplay function stopped working was merely told it was my fault and that I cannot get a refund. I subsequently cancelled my subscription and instead of allowing me to complete the remaining 2 weeks of the month I had paid for, they completely cut me off. The worst media app I have ever used. Will never use this app again.
September 17, 2022
Unprompted review
Reply from Viaplay
Dear Alex,
Thank you for your message.
We appreciate the feedback you give on the points you mentioned, we will take this feedback into account so that our services can be improved in the future.
Sincerely,
Viaplay customer service
you will be lied too
customer service will just straight up lie to you to make you go away, It takes hours to get hold of someone on chat and emails get no response so dont waste your time with them.
Funny that you reply here but don’t bother to reply to emails. The people doing the chat don’t have a clue about anything, that’s why they lie and bullsh*t to make me go away, so I won’t bother wasting my time with them again.
Your customer service is a disgrace.
August 7, 2022
Unprompted review
Reply from Viaplay
Het spijt mij om te horen dat u ontevreden bent over Viaplay. Via de chat kunt u contact met ons opnemen, via daar kunnen we u helpen de kwaliteit te verbeteren: https://help.viaplay.com/nl/request/?token=2851ea87f6. U kunt een officiële klacht indienen via support@viaplay.nl. Op deze manier kunnen wij onze services verbeteren.
Met vriendelijke groet,
Viaplay klantenservice
So sad this is the only way to watch EPL in Holland
Watched EPL yesterday on Viaplay. What an experience. It was like watching a pirated video from the 1990s. Buffering every few minutes and when I did manage to see any football the video quality was awful. So sad this is the only way to watch EPL in Holland. Luckily I can go back to Malaysia in a few weeks and watch football on Good Old Fashioned cable. Good luck with Viaplay. LOL
August 7, 2022
Unprompted review
Reply from Viaplay
Het spijt mij om te horen dat u ontevreden bent over Viaplay. Via de chat kunt u contact met ons opnemen, via daar kunnen we u helpen de kwaliteit te verbeteren: https://help.viaplay.com/nl/request/?token=2851ea87f6. U kunt een officiële klacht indienen via support@viaplay.nl. Op deze manier kunnen wij onze services verbeteren.
Met vriendelijke groet,
Viaplay klantenservice
Viaplay isn't fit for purpose.
Just terrible. The website/app looks like it was knocked up in an evening. Links to language ask you to.go through browser. And vise versa. Streaming while on vacation was Terrible. Unable to watch qualifying. Waiting 5 minutes to start but ut never. Log out in again and the same issue. Started watching the French Gp but it kept freezing. Opened an account with F1tvpro and I was able to watch the same gp on the same device without one single problem. I don't think viaplay should ever have the rights to screen F1. Their service isn't fit for purpose. I cancelled my account
July 28, 2022
Unprompted review
Reply from Viaplay
Good afternoon Kenneth,
We are sorry to hear that you are not satisfied with our services. It is important to us to provide great experiences to our customers. We would like to thank you for the feedback.
If you would like to give us a chance to improve your experience with us, please feel free to contact us on our chat or send an email to support@viaplay.nl.
We very much appreciate your feedback and apologize for any inconvenience you may have experienced.
Have a nice day.
Best regards,
Viaplay customer service
So bad it is not even worth writing a…
So bad, it is not even worth writing a review...
July 24, 2022
Unprompted review
Reply from Viaplay
Good afternoon,
We are sorry to hear that you are not satisfied with our services. It is important to us to provide great experiences to our customers. We would like to thank you for the feedback.
If you would like to give us a chance to improve your experience with us, please feel free to contact us on our chat or send an email to support@viaplay.nl.
We very much appreciate your feedback and apologize for any inconvenience you may have experienced.
Have a nice day.
Best regards,
Viaplay customer service
No words needed
July 3, 2022
Unprompted review
Watching F1 became frustrating…
Watching F1 became a frustrating experience with Viaplay: audio cutting out every few seconds, complicated to use app, and boring commentary...
June 19, 2022
Unprompted review
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