The first delivery went terribly wrong at the point that I was ready to leave 0-stars review. Terrible product quality and lack of care for a Gaming PC that I bought at £1,900! Then two heroes appeare... See more
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I originally left a 1-star review after receiving a PC that unfortunately didn't work straight out of the box. As it was a birthday present for my 11-year-old son, it was incredibly disappointin... See more
Company replied
This is the second time that I have used Vibox. The first experience in getting my sons PC a year or two ago was brilliant, however that has not been my experience this time. I placed an order... See more
Company replied
I’ve had my gaming PC for a year now which worked great for what I needed but have faced two hardware problems in the past. Recently I sent it back because of a hard drive problem and didn’t hear anyt... See more
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Company details
Written by the company
Since opening shop in 2009, we have transformed from a small local PC retailer in Stockport, into one of Europe's most trusted manufacturers of gaming PCs. Our mission is to consistently deliver high-quality gaming PCs that can be completely customised to meet the needs of our customers. This commitment to customisation and quality has been our foundation since the beginning, and it will remain our driving force as we move forward. Our staff at Vibox consists of passionate PC gamers who design systems specifically for gamers. We incorporate parts from top industry names, ensuring that every build is of high quality. Each system undergoes rigorous quality control and testing, ensuring that only the highest standard builds are dispatched. Our fully-trained and experienced technicians meticulously assemble each PC, making sure all parts are installed correctly. And, as you can see, we pride ourselves on the providing the highest level of customer service to you
Contact info
Safestore, Reddish Road, SK5 7BW, Stockport, United Kingdom
- 0161 425 8841
- support@vibox.co.uk
- vibox.co.uk
4.1
Great
557 reviews
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Setup was easy and quick...
Never built a PC before so went for a prebuilt one and I’m glad I did. Just plugged it all in and it was good to go. Packaging was solid and everything arrived safely. Runs my games way better than my old laptop ever did.
May 7, 2025
Unprompted review
Reply from Vibox Gaming
Thanks so much for the lovely review!
It’s brilliant to hear that setup was smooth and that everything arrived safely. We know not everyone wants the hassle of building from scratch, so it’s great to know you found the prebuilt route worked out well for you. Sounds like your games are running much better now – exactly what we like to hear!
Thanks again for choosing us.
Will @ Vibox
excellent aftersales service
Purchased a gaming PC from these guys, worked fine but had a few queries about the motherboard and fan connections. Most manufacturers could not care less once they have your money in the bank and i wasn't even expecting a reply but these guys - in particular Henri and Dylan went the extra mile with prompt, detailed and photographic instructions relating to my query over a number of emails. Very impressed.
May 20, 2025
Unprompted review
Reply from Vibox Gaming
Hi Matthew,
Thank you for the brilliant review! We’re delighted to hear that Henri and Dylan were able to help out — they’ll be really pleased to get the shoutout. We know how daunting motherboard and fan connections can seem, especially at first, so we always try to give clear and thorough guidance. Thanks again for choosing Vibox and for taking the time to leave such a thoughtful review.
– Zac @ Vibox
Delivery took a bit longer but...
Delivery took a bit longer than I expected (about 2 days late) but customer service kept me updated and sorted everything fast. Once it arrived, everything was perfect — runs smooth, no noise, amazing frame rates. Would buy again no question.
March 27, 2025
Unprompted review
Reply from Vibox Gaming
Thanks for the great review, Kyle!
We really appreciate your patience with the slight delivery delay — while we always aim to hit our targets, it's good to know our customer service team kept you informed and sorted things quickly. Most importantly, we're thrilled to hear your PC is performing perfectly with smooth performance, silent operation, and amazing frame rates. That’s exactly what we build for.
We’d be happy to have you back any time!
Will @ Vibox
It was almost like it wasn’t happening
It was almost like it wasn’t happening, but Vibox is generally superb. I’ll say that I’ve had my best PC so far from them and lately their customer service is second to none. They supported at each time I called, even over an hour stretch on the phone, constant email exchanges, offered alternatives, and at after working hours. Those guys go above and beyond to make their customers satisfied. I’ll also like to single out Will, who totally shared with my worries and in the end sorted out everything without any charge. Please, if you need a good PC and impeccable customer experience, don’t go anywhere else.
April 29, 2025
Unprompted review
Reply from Vibox Gaming
Thank you so much for the glowing review!
It means a lot to hear that your experience—from the build quality to the aftercare—has been so positive. We’re incredibly proud of the support we offer, and it's great to know that it made such a difference for you, even with longer calls and late-hour assistance. I'm glad I could help get everything sorted and take some of the worry off your shoulders. Your kind words really do make the hard work worth it.
We hope your Vibox PC continues to serve you well, and if you ever need anything down the line, you know where we are.
All the best,
Will @ Vibox
Best customer service I've had for a while
Bought a PC off Amazon from these guys delivery was faster than expected but once it arrived and I opened it glass immediately fell out I knew at least one of the 2 panels were broken and sure enough the front panel was completely shattered I instantly rang Amazon who were next to useless so I tried calling vibox directly and thank God I did they were immediately super helpful and have new glass panel already in the process of being sent to me any questions I asked were answered quickly couldn't ask for better service
April 22, 2025
Unprompted review
Reply from Vibox Gaming
Hi Steven,
Thank you so much for sharing your experience! I'm sorry to hear that the panels were damaged during transit — that's certainly not what we expect after the careful quality checks and bespoke packaging we use. I'm really pleased I could help get things sorted quickly for you and that our customer service team were able to immediately arrange a replacement panel and answer your questions without delay.
We know how important it is for everything to be just right when your new PC arrives, so it's fantastic to hear that you felt well supported. If you ever need anything else, don't hesitate to get in touch — we're always here to help!
Thanks again for choosing Vibox.
Will @ Vibox
Reply from Vibox Gaming
Hi Jeff,
Thanks so much for your kind words! We're thrilled to hear you received excellent, polite 5-star service – that's exactly the level we aim to deliver with every order.
If there's anything else we can help with down the line, don't hesitate to get in touch. Enjoy your setup!
Will @ Vibox
Fantastic customer service and an…
Fantastic customer service and an absolute pleasure to deal with. I dealt with Will at Vibox and he went above and beyond to ensure I had everything I needed in a build designed for both work and gaming, while also offering plenty of sound advice along the way. I can't recommend Vibox enough.
April 16, 2025
Unprompted review
Reply from Vibox Gaming
Thanks so much for the fantastic review, Barry!
I’m really pleased I could help make your Vibox experience a smooth and enjoyable one. It means a lot to know the PC we built suits both your work and gaming needs—our goal is always to deliver something truly tailored to our customers. And of course, offering advice and going that extra mile is all part of the service!
Thanks again for the kind words and recommendation.
All the best,
Will @ Vibox
Outstanding customer service
Having purchased a used ViBox PC from another source i reached out to ViBox customer service, with some questions about how to upgrade the system. Having had some poor customer service from other firms i was not exceptionally hopeful as i did not buy from ViBox.
Will and Dylan went way above what i expected and were so helpful that no question was to difficult, they sent links to videos as well as links to the items i need to purchase and provided a 50 something
Dad with all the information he needed to keep his 11 year old happy :-)
I would like to thank ViBox for all their help, a great company and one i certainly will recommend.
April 16, 2025
Unprompted review
Reply from Vibox Gaming
Hi
Thanks so much for taking the time to share this—it really means a lot.
Even though you didn’t buy your PC directly from us, I’m absolutely thrilled we could help make the upgrade process smooth and stress-free. We know how frustrating it can be to hit a wall with support, so hearing that Will and Dylan were able to step in, offer detailed advice, and help get everything sorted for your 11-year-old is brilliant. It’s exactly the kind of support we aim to offer, whether someone’s purchased from us or not.
We truly appreciate your kind words and the recommendation. It’s great to know the Vibox experience left a positive impression.
All the best,
Will @ Vibox
Reply from Vibox Gaming
Bonjour,
Merci beaucoup pour ce retour éclair et super positif !
Ravi d’apprendre que votre PC vous impressionne par sa rapidité. C’est exactement ce qu’on cherche à offrir avec chaque configuration : puissance, fluidité, et fiabilité. N’hésitez pas à revenir vers nous si vous avez la moindre question ou si vous souhaitez des conseils pour en tirer encore plus !
Bonne utilisation et encore merci pour votre confiance.
Henri @ Vibox
Understanding
Understanding, knowledgeable help and instruction from Vibox. A great company.
January 14, 2025
Unprompted review
Reply from Vibox Gaming
Hi
Thanks so much for the lovely feedback! It means a great deal to hear that you found our help understanding and knowledgeable—that’s exactly what we aim for. Whether it’s guiding you through your options or offering aftercare support, we’re always here to make sure you feel confident and supported.
Appreciate you taking the time to share your experience.
All the best,
Henri @ Vibox
10/10 support, very professional and friendly.
I recently purchased a Vibox prebuilt PC and due to my own faults I required support with an issue.
The support I received was no less than perfect, incredibly professional while also being friendly and down to earth, it shows that the team is actually passionate about what they do. Although I personally have enough experience to know how to do some of the recommended tasks, I was given step-by-step guides as well as video and photo examples to assist, which will be great for those who may not have as much of an understanding.
Big thank you to both Will and Dylan for your amazing support. I wish you and the whole of your team the best.
April 8, 2025
Unprompted review
Reply from Vibox Gaming
Hi,
Thank you so much for taking the time to share such a thoughtful review!
It’s brilliant to hear that you had such a positive experience with our support team—and that even as someone with experience, you found the step-by-step help and visual guides useful. We always aim to make things as clear and accessible as possible, no matter the user's skill level, so it’s great to know that came through.
I’ll be sure to pass your kind words on to Dylan as well. We're genuinely passionate about what we do, and feedback like this really keeps us going.
Wishing you all the best with your new Vibox system—happy gaming!
Will @ Vibox
Great PC and even better long term customer service
Zac at Vibox was super happy to help me with customer support on a PC I bought from them in 2021. I had installed a new NVMe drive and they helped me through the reinstallation of windows 11 after some troubleshooting. They have also helped me out previously with other queries and I actually bought a second PC for my partner as I was so happy with their support.
March 17, 2025
Reply from Vibox Gaming
Thanks so much for the lovely review, Francesca!
It means a lot to hear that you're still happy with the support you've received on your original PC all the way from 2021, and even more so that you felt confident enough to come back for a second system. Helping with things like NVMe installations and Windows reinstalls is exactly what our lifetime support is here for, so I'm really pleased I could assist with that—and that we could help you out on your previous queries too.
We hope both PCs are running smoothly and continuing to deliver the performance you were after!
All the best,
Zac @ Vibox
Vibox delivered me a smashing gaming…
Vibox delivered me a smashing gaming PC.
I had great customer service from Will when I encountered a small problem. I rang them up and they answered promptly and e mailed me some help in 5 minutes.
It was not like ringing up customer service in a big firm but rather like family friendly.
I am very happy and will purchase again :-)
Thank you all.
March 4, 2025
Reply from Vibox Gaming
Thank you so much for the brilliant review, Andrew!
I'm really pleased to hear that you're happy with your new gaming PC and that everything went smoothly when you needed help. That’s exactly the kind of service we aim to offer—friendly, prompt, and personal. We’re a close-knit team here, so hearing it felt more personal than a large firm truly means a lot.
It’s great to know the support you received made such a positive impression—and even better to hear you're planning to purchase again in the future!
Thanks again for taking the time to share your experience.
Will @ Vibox
The Vibox team were absolutely brilliant!!
The Vibox team were absolutely brilliant. I sent an email request for help with what I thought were hardware issues. They responded within the hour and talked me through each step of testing each part of the hardware from the graphics card to the RAM sticks. Explanations were really great and they were very patient. The customer services agent Will was fantastic. In the end it was a software issue caused by trying to download a game and changing BIOS settings so it was my fault! But Vibox were great from start to end. Big thumbs up from me.
March 7, 2025
Unprompted review
Reply from Vibox Gaming
Thank you so much for the lovely review!
It’s brilliant to hear how helpful you found the support experience — that’s exactly the kind of service we aim to deliver every time. I’m really glad I could walk you through the steps so clearly and patiently, especially with it turning out to be a software issue rather than hardware. It’s always rewarding to know the explanations helped make things clearer along the way.
Appreciate the kind words and the big thumbs up — it means a lot to all of us here!
All the best,
Will @ Vibox
brilliant service arrived safely
brilliant service arrived safely and performs beyond my expectations 100% did my homework 1st and found many other companies offering similar products with older generation processors that will not allow windows updates or win 11 licence expired - be careful with them please- i would highly recommend this company
March 1, 2025
Unprompted review
Reply from Vibox Gaming
Hi Graham,
Thanks so much for the fantastic review! I’m really pleased to hear your system arrived safely and is performing beyond your expectations — that’s exactly the experience we aim to deliver.
You’re absolutely right about the importance of doing a bit of homework — we put a lot of care into using up-to-date, fully compatible components to ensure longevity, performance, and a hassle-free Windows experience. It’s great to hear that this stood out to you when comparing options.
Thanks again for the recommendation — it means a lot!
All the best,
Zac @ Vibox
Don't buy ... not reliable.
Ordered a custom PC which took 10 weeks to arrive. When it did, the hard drive was loose in the case. I tried starting the PC got a request for a PIN to unlock the hard drive. Turns out they sent me a pc that they hadn't finished configuring with a hard drive that was password protected. They also sent me a flat monitor when I asked for a curved one, because that's all they had in stock. A AZERTY keyboard instead of a QWERTY one. Their Motherboards are VIBOX own so no drivers, BIOS upgrades etc available. No WiFi card.
3 months later the Nvidia Graphics card dies and to get an urgent replacement I have to buy one from them. Otherwise they can replace it for free if I ship to them and then wait until they receive it, then they'll look to get a replacement and send it to me. This the calmly state could take a month.
The motherboard HDMI slot doesn't work (by design) so I cant use the PC I've spent €2,000 on, because they can't deliver a new part and collect the faulty one, so I can make the repairs myself.
Terrible customer service.
Terrible build quality.
Terrible aftersales service.
Negative stars if i could give them.
November 16, 2024
Unprompted review
Reply from Vibox Gaming
Hi Derek,
Thanks for your detailed review — I'm really sorry to hear about your experience, and I’d like to address your concerns directly.
Firstly, I appreciate your patience during the build process. While the turnaround was closer to 5 weeks rather than 10, I fully understand that this was still longer than ideal, and it’s certainly not what we aim for. Your feedback is completely valid on that front.
We also appreciate the feedback regarding the monitor mix-up - while I can see we offered either a partial refund if you wished to keep it, but also accepted a return for refund of the monitor and paid for the shipping of this, we understand this is of course the bare minimum and your concerns are valid.
Regarding the keyboard mix-up — it looks like the first mention of the AZERTY error was several months after dispatch. These kinds of human errors can unfortunately happen on occasion, especially as EU orders are fulfilled from our French workshop, but we would have happily resolved this right away had we known sooner.
About the graphics card replacement: I’m sorry if we weren’t clear in communication. To clarify, we only mentioned a one-month turnaround in the rare instance where an equivalent isn't in stock and we have to RMA the card with the manufacturer first. In most cases, the process is quicker — usually under a week excluding transit time. We absolutely would have processed an urgent replacement once the faulty item was received, which is standard practice across the industry for high-value components.
In terms of the motherboard HDMI slot — just to clarify, this wasn’t a design decision on our end. The system was built to your chosen specification, which included a processor without onboard graphics (an F SKU intel processor), meaning that the HDMI port on the motherboard would be inactive by default.
That said, I’m truly sorry your experience with us has left such a negative impression. Our goal has always been to deliver both high-quality systems and a high standard of customer care — so I’m very keen to get this resolved for you properly. Please do reach out to our customer service team with your order number either by phone at +44 (0)161 425 8841 or by email at support@vibox.co.uk. We’re eager to turn this around and assist in any way we can.
Kind regards,
Zac @ Vibox
I'm very satisfied with the custom-built PC I ordered!
I ordered a custom-built PC, and I am very satisfied with it!
First of all, the delivery is quite fast: from the moment I bought it online and the moment I received it at home, exactly 10 days had passed.
The PC itself is working as expected, all components I had ordered were in it; I tested it with my most ressources-consuming games and it ran them like butter.
That aside, I must talk about the customer sevice: I had never any seen customer service this quick to reply, this good, this polite. I had a few questions regarding my order, and Vibox helped me answer them with lots of details.
Overall, fantastic experience!
Everything from A to Z was perfect, so I totally recommend Vibox when ordering a PC.
February 26, 2025
Unprompted review
Reply from Vibox Gaming
Hi Jimmy,
Thank you for your fantastic review! We're thrilled to hear that you're so satisfied with your custom-built PC. It's great to know that the delivery was quick and that your system is running your resource-intensive games effortlessly.
We also really appreciate your kind words about our customer service—our team is always happy to help with any questions, and it's wonderful to hear that you found our support detailed and responsive.
Enjoy your new PC, and thanks again for recommending us! If you ever need anything in the future, don’t hesitate to reach out.
Best,
Will @ Vibox
Great staff and customer service
Great staff and customer service. Great performance pc, depending on what sort of pc you get of course. Staff is always ready to help.
February 21, 2025
Unprompted review
Reply from Vibox Gaming
Thank you for your fantastic review! We're really pleased to hear that you're happy with both our staff and the performance of your PC. Our team is always ready to help, so it's great to know their support made a difference for you. If you ever need any assistance or upgrades in the future, don’t hesitate to reach out.
Happy gaming!
Thami @ Vibox
Best customer service
Really superb! The PC was very meticulously packaged and the delivery was amazing. The customer service is unreal. These guys are really keen to support their customers. They’ve been very responsive before and during the delivery, answering my questions promptly and professionally. I was surprised that even 7 months after purchasing the PC, I reached out with a query and got a response almost instantly. I really can’t recommend them enough. You won’t regret if you buy your next PC from them.
May 10, 2024
Unprompted review
Reply from Vibox Gaming
Hi Liz,
Wow—thank you for your amazing review! We’re thrilled to hear that you had such a positive experience, from the careful packaging to our customer service. Supporting our customers, even months after their purchase, is something we take pride in, so it’s fantastic to know you found our team responsive and professional.
We truly appreciate your recommendation, and if you ever need anything else, don’t hesitate to reach out—we’re always happy to help!
Happy gaming!
Zac @ Vibox
Great company, very reliable
I recently bought a computer from Vibox and have gotta say their customer service is brilliant; they usually replied to my emails within the hour and were very helpful, especially Henri, the guy who was helping me out, which put my mind at ease, as I am usually wary of problems arising when purchasing off the internet and not being able to get assistance so it was great knowing that Vibox are very efficient with responding to your concerns & queries.
Product is great, everything as described, works well with no problems
February 18, 2025
Unprompted review
Reply from Vibox Gaming
Hi,
Thank you for your fantastic review! It’s great to hear that you had such a smooth experience with us. We know that buying a PC online can sometimes be a bit nerve-wracking, so we’re really happy that we were able to put your mind at ease. Quick responses and helpful support are exactly what we strive for!
We're also delighted that your PC is performing exactly as expected. If you ever need any assistance in the future, don’t hesitate to reach out—we’re always here to help.
Happy gaming!
Henri @ Vibox
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