Vibrant Vegan  Reviews 607

TrustScore 3 out of 5

3.0

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Rated 3 out of 5 stars

We placed the order as we wanted a vegan selection of meals over the Christmas period. We chose Vibrant Vegan because they said they could deliver by 23rd December. Unfortunately we did not get our... See more

Company replied

Rated 2 out of 5 stars

We were excited to try this out but were disappointed with the taste of the meals. The dishes that are supposed to have no chilli heat, are too hot for my children. The fact that you are supposed to m... See more

Company replied

Rated 3 out of 5 stars

I purchased the "Trial Box 1 (4 meals) - No Spice" hoping to enjoy some tasty vegan food. However, so far, two of its dishes, the Keralan Kokonut Curry and the Rainbow Quinoa & Falafels were quite spi... See more

Company replied

Rated 5 out of 5 stars

Very easy to use website and ordering process. Good choice of interesting, nutritional, tasty, small batch made meals. Meals arrived well packaged. Long use by dates, you don’t need to eat everythin... See more

Company replied

Company details

  1. Meal Delivery
  2. Food Manufacturer
  3. Food Producer
  4. Frozen Food Manufacturer
  5. Grocery Delivery Service
  6. Online Food Ordering Service

Written by the company

We make ludicrously tasty plant-based meals, and deliver them to your door. We've done the hard work, so you don't have to!


Contact info

3.0

Average

TrustScore 3 out of 5

607 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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3.0

All reviews

(607)

1 review in the last 12 months

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Rated 5 out of 5 stars

Great alternative to regular takeout!

Have been ordering Vibrant Vegan regularly for pretty much most of lockdown. We have no vegan takeaways near us, and with social distancing Vibrant Vegan has been a great alternative. The food is always good, and the portion sizes are actually reasonable and healthier than you'd get at most restaurants so it's been invaluable for keeping up with our Friday night takeaway habit without adding to the struggle of keeping off that 'Quarantine 15'. It's also been pretty affordable, three weeks worth of 'fakeaways' for two people cost about the same as one meal out or takeaway from a restaurant and we like that they donate meals to charity for each order. Pretty much no cons, definitely worth a try!

April 21, 2021
Unprompted review
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Reply from Vibrant Vegan

Thank you for your review! We're so pleased to hear you enjoyed our Takeaway Box, maybe we should bring it back 😉

Rated 5 out of 5 stars

Very nice food and easy to use service

Very nice food and easy to use service. The only thing that is an issue the instructions for getting the packaging back to them for recycling are not clear.

April 9, 2021
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Reply from Vibrant Vegan

Really good to hear you like Vibrant Vegan Stacey! Thanks for the feedback on the packaging return - we will take that on board

Rated 5 out of 5 stars

Great food and at a good price

Great tasting food at a really good price. Only tried this out for a week so far, but the food was suprisingly tasty!! Worth a shot and def will buy from VV again.

April 9, 2021
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Reply from Vibrant Vegan

Great to hear it's been a hit so far and thank you for the positive review!

Rated 4 out of 5 stars

Food is amazing

Food is amazing, delivery & everything reusable and/or recyclable is amazing (though they don't promote this enough). They are the only service I've seen that has high quality, high protein/low sugar meals (again they don't promote this enough), with good nutrition balance. Very very good.

April 5, 2021
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Reply from Vibrant Vegan

Thanks for the really positive feedback and we will make a note of communicating more on our nutritional and recycling benefits!

Rated 1 out of 5 stars

Didn’t get the right order

Didn’t get the right order, didn’t get a reply on email or DM

April 4, 2021
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Reply from Vibrant Vegan

HI Ruud, we're sorry about this situation. I understand you contacted us over the Easter weekend when unfortunately we don't have customer service cover but we did reply first thing on the Tuesday after. I believe the correct order was dispatched now but please let us know if there is anything more we can do.

Rated 5 out of 5 stars

The food is fantastic

The food is fantastic. It tastes fresh and every meal I have tried has been delicious. Delivery is efficient. Definitely value for money.

April 3, 2021
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Reply from Vibrant Vegan

Thanks so much Laura - we really appreciate the great review! Which meals will you try next?

Rated 5 out of 5 stars

Option of no subscription!!

Delicious without compromising in goodness and the decider for me was that unlike most of these companies you have the option of not getting tied in to a rolling delivery subscription with them

March 22, 2021
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Reply from Vibrant Vegan

Thanks for your review, Miriam. We're glad you like how flexible we are!

Rated 2 out of 5 stars

Meals are not tasty

Unfortunately the meals were not tasty, and some were almost inedible. I love spicy food, and many of the meals were spicy. However, it was as if the spice had been thrown on rather than incorporated into the meal. I had to add plenty of salt to make the meals palatable which defeats the object of a ready meal. Two of the meals I had which contained ‘meatballs’ went hard and tough after cooking and could not be eaten. One meal was very sweet from the overuse of carrot, another had unpitted green olives which was an unpleasant surprise.

Also, the cooking instructions are not clear enough. Vibrant Vegan’s competitor states whether a meal is best done in the microwave or the oven. The oven times are also less. In Vibrant Vegan’s case, it does not say whether oven or microwave is best for a particular meal. Secondly, even though on the website the meals I ordered said 45 minutes in the oven, on the back of the meal packets each meal took 60 minutes so I almost always opted for the microwave. The results were poor.

Vibrant Vegan’s customer service was excellent and I got a full refund on the meals. Sadly I will not be ordering again from them unless they get a new chef.

March 18, 2021
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Reply from Vibrant Vegan

We're really sorry to hear that you didn't enjoy your VV meals, Emma.
We have recently reduced the salt content in our meals, making them much lower in salt than any of our competitors and cooking instructions are guidelines that may need to be adjusted to suit the microwave or oven you have at home.
We've taken your feedback on board and we're constantly working to improve. If you fancy chatting about it further, please drop us an email at eathappy@vibrantvegan.co.uk.

Rated 4 out of 5 stars

Very tasty meals and really decent…

Very tasty meals and really decent portion sizes vs calories/fat/carbs/salts etc.

Im not Vegan but often order meals for a friend who lives out with the delivery area - having tried a few different meals, I found them quite a nice 'go to' to have in the freezer especially for working from home and not having the time to spend cooking during the day.

March 17, 2021
Unprompted review
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Reply from Vibrant Vegan

Thanks for giving us a try, Michelle! Pleased to hear we made working from home easier for you 😊

Rated 3 out of 5 stars

Customer service

I had to chase a few times for a reply but once my messages were picked up, the team helped me out. There was also no fuss or bother when canceing my subscription, as I wasn't able to online.

March 10, 2021
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Reply from Vibrant Vegan

We're sorry that it took some time to get back to you. Currently we only operate during normal business hours so emails and calls in the evening or on weekends will be answered as soon as possible the next working day. Glad we could get your issue resolved though.

Rated 5 out of 5 stars

Good flavours and portions and issues resolved quickly.

I had an issue with one of my meals so i called up and it was resolved quickly and smoothly. All the order and delivery information was also timely and accurate, very pleased.
Have also been really impressed with the flavours and portions sizes, id definitely recommend.

March 9, 2021
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Reply from Vibrant Vegan

Thank you for your review Atlanta! We're pleased that you had such a smooth experience with VV!

Rated 5 out of 5 stars

Very easy and simple to order online

Very easy and simple to order online. Plenty of emails to keep you updated. Great selection of vegan meals. One thing I would add is, it would be nice to have more gluten free options. I have coeliac disease so have no choice but to eat gluten free. I like curries but it would also be nice if there were more non curry options. I definitely would recommend vibrant vegan.

March 4, 2021
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Reply from Vibrant Vegan

Thank you for your review Lollie! We will be sure to take your feedback onboard when we make new dishes 😊

Rated 5 out of 5 stars

Wonderful!

Wonderful food, wonderful service, good delivery company. I particularly love how clear it is to view the nutritional breakdown and the number of your 5 a day fruit and veg detailed on their website for each meal so you can plan how to pair the meals to make sure you have a balanced diet each day.

March 1, 2021
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Reply from Vibrant Vegan

Thanks Dave, we're pleased to be helping you get that 5 a day! 🖐

Rated 5 out of 5 stars

Great tasting food to help in a busy Life…

Great tasting food to help keep healthy in a busy lifestyle! Also LOVED the eco packaging and option to return it to be reused which I definitely opted for!

February 28, 2021
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Reply from Vibrant Vegan

Thank you Jade! We are thrilled that you loved the eco packaging! We love it too 😊

Rated 1 out of 5 stars

Unfortunately they only deliver to…

Unfortunately they only deliver to certain areas and cite the delivery company as the reason. Disappointing as there are companies that do deliver frozen food UK wide.

February 27, 2021
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Reply from Vibrant Vegan

We're sorry we can't deliver to your address at the moment. Unfortunately we're limited by where our couriers will reach, but will look to make this clearer on our website so as not to cause disappointment.

Rated 1 out of 5 stars

It's only for the lazy vegans

Hi there,

I cancelled mainly because I thought this was something like hello fresh or gusto. I love cooking and this was not ideal for me. The portions aren't quite full meal size and the cooking in the oven was the worst experience I've ever had. Even on the recommended settings it would not defrost. It took over an hour to cook these. The rice I had with one of the recipes was raw and uncooked it was crunchy and made me feel sick.

I would suggest removing this concept as a whole and switching to full cooking service as this has potential however the idea of being vegan is not about quick and easy meal it's the work and the cooking, the process to prepare a meal which does not take an hour to do...

I'm sure I'll be back if the service improves or you change it to more edible foods however till then all the best.

Thanks,
Zee

February 27, 2021
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Reply from Vibrant Vegan

Hi Zee, we're sorry you didn't have a great experience of Vibrant Vegan.
Our cooking times are a guideline as ovens and microwave powers vay but qe take these things seriously so will be feeding your comments back to the team. Any particular feedback you have on the meals would be appreciated - you can email us at eathappy@vibrantvegan.co.uk

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