Vibrant Vegan Reviews 

607
TrustScore 3 out of 5

3.0

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Rated 3 out of 5 stars

We placed the order as we wanted a vegan selection of meals over the Christmas period. We chose Vibrant Vegan because they said they could deliver by 23rd December. Unfortunately we did not get our... See more

Company replied

Rated 2 out of 5 stars

We were excited to try this out but were disappointed with the taste of the meals. The dishes that are supposed to have no chilli heat, are too hot for my children. The fact that you are supposed to m... See more

Company replied

Rated 3 out of 5 stars

I purchased the "Trial Box 1 (4 meals) - No Spice" hoping to enjoy some tasty vegan food. However, so far, two of its dishes, the Keralan Kokonut Curry and the Rainbow Quinoa & Falafels were quite spi... See more

Company replied

Rated 5 out of 5 stars

Very easy to use website and ordering process. Good choice of interesting, nutritional, tasty, small batch made meals. Meals arrived well packaged. Long use by dates, you don’t need to eat everythin... See more

Company replied

Company details

  1. Meal Delivery
  2. Food Manufacturer
  3. Food Producer
  4. Frozen Food Manufacturer
  5. Grocery Delivery Service
  6. Online Food Ordering Service

Written by the company

We make ludicrously tasty plant-based meals, and deliver them to your door. We've done the hard work, so you don't have to!


Contact info

3.0

Average

TrustScore 3 out of 5

607 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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3.0

All reviews

(607)

1 review in the last 12 months

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Rated 2 out of 5 stars

Not the best vegan option out there I’m afraid

Firstly, I didn’t like that I was told a day when my food would arrive and then at 5pm that day it was switched to another day without an apology or email to let me know why this had happened.

Secondly, the food was of average quality. I like that they are healthy but I only enjoyed 1 out of 6 meals and I’m not actually that fussy. I just found them a bit bland and boring,

Thirdly, when reordering I found the website to be infuriating to use and I had to cancel my subscription. The pictures of the meals were blurry which made it tricky to choose and swap meals, it was difficult to change the meals and impossible to delete added meals! I tried a number of times before I decided to just give up.

I like the idea of the company and I think they have potential. When compared to other vegan companies doing the same thing-the meals aren’t as good but the prices are more affordable.

February 22, 2021
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Reply from Vibrant Vegan

Hi Rachel, we're sorry you didn't have a great experience of Vibrant Vegan. We take these things seriously so will be feeding your comments back to the team. Any particular feedback you have on the meals would be appreciated - you can email us at eathappy@vibrantvegan.co.uk
We're working on improving the account section of the website as we know it is not currently the easiest to use so I hope when this is done we can invite you back to try us out again.

Rated 5 out of 5 stars

Great service

Great service, lovely healthy tasty meals, quick delivery x

February 20, 2021
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Reply from Vibrant Vegan

Thanks for the lovely review Lisa!

Rated 1 out of 5 stars

They all taste pretty rubbish

They all taste pretty rubbish, and they are surprisingly not that healthy (super high carbs). Positive is great branding which is why I bought it. Recommend all plants instead, tastier and healthier.

February 18, 2021
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Reply from Vibrant Vegan

We're really sorry you didn't enjoy your meals Cordelia and will take the feedback on board. If you have any specific comments we would like to hear them. You can email us at eathappy@vibrantvegan.co.uk

Rated 2 out of 5 stars

Really good on ordering and delivery

Really good on ordering and delivery. But the food quality wasn’t great to be honest.

February 18, 2021
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Reply from Vibrant Vegan

Thanks for taking the time to review David - we really appreciate all feedback and will look to act on it. If you have any specific comments we would like to hear them. You can email us at eathappy@vibrantvegan.co.uk

Rated 1 out of 5 stars

Food is over spiced and quite frankly…

Food is over spiced and quite frankly unpleasant to eat

February 16, 2021
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Reply from Vibrant Vegan

Hi Brian, sorry your experience hasn't been great. We take feedback seriously as we're always trying to improve. If you have any further comments we would be grateful to hear them. You can drop us an email at eathappy@vibrantvegan.co.uk

Rated 2 out of 5 stars

Disappointing

We were excited to try this out but were disappointed with the taste of the meals. The dishes that are supposed to have no chilli heat, are too hot for my children. The fact that you are supposed to mix it all up while heating makes it quite unappealing. Also, because you heat it all together, the vegetables are usually overcooked as were the falafels (very hard to cut) in one dish. We will try another 6 meals but are inclined to cancel the subscription afterwards.

February 16, 2021
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Reply from Vibrant Vegan

Hi there, thank you for your feedback and sorry the experience wasn't as you were hoping for. We're always keen to improve our products so if you have any further feedback please drop us a line at eathappy@vibrantvegan.co.uk. Our cooking instructions are guidelines only, so sometimes need to be adjusted to suit particular ovens or microwaves. If you're unsure on spice levels we're always happy to give some guidance on which dishes to choose.

Rated 2 out of 5 stars

Unfortunately the meals don't deliver…

Unfortunately the meals don't deliver on flavour. Allplants can be a tad boring with the dishes but flavour is there in spades. Vibrant vegan food is out there but lacks flavour in so many dishes.

February 16, 2021
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Reply from Vibrant Vegan

Thank you for the feedback Mr Wheedon and sorry the dishes didn't meet your expectations. We take the feedback seriously and are always looking at ways we can improve our meals. We recently reduced salt levels to make sure our food is nutritionally balanced - adding a squeeze of lemon or some pepper can often help liven up a dish if you're looking for a bit more.

Rated 5 out of 5 stars

Tasty & reliable

Really happy with the choice and reliability. Food tastes fab. Word to the wise - I would rate the spiciness/ hotness of 1 chilli level higher!

February 14, 2021
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Reply from Vibrant Vegan

Thanks for the feedback Alex and glad you enjoyed the food! We will take note of the chilli levels.

Rated 2 out of 5 stars

Nice food but poor communication

Nice food but it wasn’t made clear that when selecting food for 2 people, this wouldn’t be 2 separate portions. My husband and I work different shifts so want food at different times. I literally had to saw the frozen portion in half for 2 meals as you can’t reheat it. Messaged on the fb page and through messenger with no response. Very disappointed.

February 13, 2021
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Reply from Vibrant Vegan

We're glad you enjoyed your food bit sorry for the confusion on the fact this is one larger tray. We're looking to update this so it's much clearer.

Rated 5 out of 5 stars

Vibrant Vegan is a 5 star service

Vibrant Vegan surprised me in a very good way. Not only do they offer a wide variety of dishes but also provide excellent customer service.
I have tasted 5 of their dishes so far and all of them were excellent in taste and size ( I buy the packages for two). It is easy to prepare and takes my mind of making up meals every day which means that I can spend more time with my son relaxing after work while the meal is in the oven.
The delivery is swift and the meals come in eco friendly packaging which could be returned for free for reuse. Additionally, Vibrant Vegan donates money to a charity making it an even more pleasing experience.
I needed to contact Vibrant Vegan when I made a mistake with my order and the service was swift and clear. I contacted Vibrant Vegan vis email and on the phone and I did not have to wait long for reply and my mistake was rectified in no time.

February 13, 2021
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Reply from Vibrant Vegan

Thank you for the comprehensive and kind review Karolina! Glad you have had a great experience and hope that you enjoy that 6th dish!

Rated 4 out of 5 stars

The meals are lovely

The meals are lovely. Lots of variety and really handy to have in for days when time is right or motivation is lacking.

February 12, 2021
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Reply from Vibrant Vegan

Thanks for the feedback Lindsey - glad you've enjoyed the meals. We'd love to know what would have given us 5 stars - feel free to drop us a line at eathappy@vibrantvegan.co.uk

Rated 5 out of 5 stars

Very easy to order

Very easy to order, excellent delivery, and above all....great food, really tasty and good choice. Probably the best meal order food we have ever eaten,

February 11, 2021
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Reply from Vibrant Vegan

Wow - thanks Keith for the great review. Couldn't ask for more than that!

Rated 5 out of 5 stars

Good delivery

Good delivery - arrived well packaged and on time

February 10, 2021
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Reply from Vibrant Vegan

We aim to please - thank you for the review.

Rated 5 out of 5 stars

I bought 5 vegan meals as a moving in…

I bought 5 vegan meals as a moving in gift for my daughter. She said it was her best present ever

February 7, 2021
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Reply from Vibrant Vegan

That's high praise indeed Marion. Glad she enjoyed the meals (and hope you got to try some too!).

Rated 5 out of 5 stars

Vibrant Vegan good but dpd not…

Vibrant Vegan good but dpd not delivering and an order having to be resent not so good

February 7, 2021
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Reply from Vibrant Vegan

We're glad the food met your expectations but sorry that the delivery didn't. We always feed back to DPD in instances like this to try and improve our service.

Rated 5 out of 5 stars

Lovely meals

Lovely meals and something a bit different. Also help with portion control. Always arrive well packed and on time.

February 5, 2021
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Reply from Vibrant Vegan

Thanks for the lovely review Gail - hope you enjoy your next delivery as much!

Rated 5 out of 5 stars

Great product

Great product! It’s the third and not the last time I’m enjoying a selection of delicious vegan meals by these guys. Made with care, tasty, eco friendly etc great customer service too!

February 3, 2021
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Reply from Vibrant Vegan

Thank you for the review Agata - we're glad you're such a fan! Wonder what you'll have fourth time around?

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