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Review summary

Based on reviews, created with AI

Reviewers are really happy with this company. Many customers praise the excellent prices and the quality of the products, often finding items they thought were impossible to locate. The ordering process is frequently described as easy and quick, with many appreciating the free and surprisingly fast shipping. People are also pleased with the prompt delivery, often receiving items much sooner than expected. However, some customers also noted issues with their orders, such as receiving incorrect items or products that did not match the description. There were also instances where the quality of the product did not meet expectations or the price. A few other people also felt that delivery times were excessively long, or that parcels were lost, leading to frustration.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. While some customers praise the good quality, excellent... See more

Order

Clients share ambiguous opinions on order. Many reviewers found the ordering process easy and... See more

Delivery service

Users describe ambiguous interactions with delivery services. While some customers praise fast delivery, with... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers express significant... See more

Price

Reviewers mention ambiguous feedback about price. While some customers praise the excellent and very good... See more

Based on these reviews

Rated 4 out of 5 stars

First time ordering from this company. Ordered some sink plug washers and advised it would take up to 5 weeks delivery They arrived in a week. Well done

Company replied

Rated 4 out of 5 stars

I've ordered and paid, the e-mail order confirmation arrives a few minutes later. Looking forward to getting my order.

Company replied

Rated 4 out of 5 stars

Seems straight forward enough.. will give another rating when item is received

Company replied

Rated 4 out of 5 stars

I did receive a item which I wasn’t satisfied with but this was resolved very quickly and I was issued with a discount code for the price of the item plus25% which was great top service

Company replied


Company details

  1. Electronics & Technology

Written by the company

Customer service: available 24 hours a day, 7 days a week via a live chat or a contact form: https://vicedeal.com/pages/service#/contact


Contact info

3.9

Great

TrustScore 4 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Good quality but slow ssrvice

The product was good quality but delivery was very slow.

February 7, 2026
Unprompted review
Vicedeal logo

Reply from Vicedeal

Hi Toby Wallis,

Thank you for your review.

We’re glad to hear that you were satisfied with the product quality. We’re sorry that the delivery took longer than expected and appreciate your patience.

Wishing you a pleasant day!

Kind regards,
Lia from ViceDeal

Rated 4 out of 5 stars

It took quite a long time to get here

It took quite a long time to get here

March 5, 2026
Unprompted review
Vicedeal logo

Reply from Vicedeal

Hi M Harcombe,

Thank you for your review.

We’re sorry to hear that the delivery took quite a long time. We appreciate your patience and your feedback.

Wishing you a pleasant day!

Kind regards,
Lia from ViceDeal

Rated 5 out of 5 stars

Quality goods

Quality goods . Very easy transaction.
Website was easy to negotiate and goods arrived in good time .
Recommended seller .

February 26, 2026
Unprompted review
Vicedeal logo

Reply from Vicedeal

Hi Derek Moore,

Thank you for your review.

We’re glad to hear that you were satisfied with the quality of the goods and that the ordering process was easy. We appreciate your recommendation!

Wishing you a pleasant day!

Kind regards,
Lia from ViceDeal

Rated 1 out of 5 stars

I was disappointed with this company’s return policy

I was disappointed with this company’s return policy. On their website, they advertise “free returns” in large, prominent text, which is very misleading. In the fine print, it turns out that returns are only free if the item is damaged. If the product doesn’t fit, isn’t what you expected, or you simply want to return it for any other reason, you have to pay for shipping back to Japan yourself. This is not acceptable, and customers deserve clearer, more transparent information.

March 3, 2026
Unprompted review
Vicedeal logo

Reply from Vicedeal

Hi Sofie,

Thank you for your review.

We’re sorry to hear that you were disappointed with the return. We understand your concerns and appreciate your feedback about the clarity of the information. Your comments will be shared with the team for review.

Wishing you a pleasant day!

Kind regards,
Lia from ViceDeal

Rated 5 out of 5 stars

The product is okay.

The product is okay.
And the way of livering was correct.
Thanks,

Rudy Leenaert

February 28, 2026
Unprompted review
Vicedeal logo

Reply from Vicedeal

Hi Rudy Leenaert,

Thank you for your review.

We’re glad to hear that the product and the delivery process met your expectations. Thank you for sharing your experience.

Wishing you a pleasant day!

Kind regards,
Lia from ViceDeal

Rated 5 out of 5 stars

Very good quality, Great prices & quick delivery

I ordered a replacement white ceramic watch band.
I received it very quickly. I was very surprise to also get the screwdrivers for the tiny screws.
I love it . It looks even better then the original.
Thank you Vicedeal

February 27, 2026
Unprompted review
Vicedeal logo

Reply from Vicedeal

Hi Louise Rufo,

Thank you for your review.

We’re glad to hear that you’re happy with the watch band and that the delivery was quick. It’s great that the extra tools were useful as well!

Wishing you a pleasant day!

Kind regards,
Lia from ViceDeal

Rated 5 out of 5 stars

Fast delivery from China

The delivery arrived me within only two weeks. I could exactly track it‘s way during the process. Great service!
Thank You

February 20, 2026
Unprompted review
Vicedeal logo

Reply from Vicedeal

Hi RM,

Thank you for your review.

We’re glad to hear that the delivery was faster than expected and that you were able to track your package easily. Thank you for sharing your experience.

Wishing you a pleasant day!

Kind regards,
Lia from ViceDeal

Rated 5 out of 5 stars

Delivery quicker than expected

Delivery quicker than expected. Well packaged. Reasonable price and good tracking system.

February 28, 2026
Unprompted review
Vicedeal logo

Reply from Vicedeal

Hi Linda Couloumbris,

Thank you for your review.

We’re happy to hear that the delivery was quicker than expected and that the package arrived well packed. We appreciate your feedback!

Wishing you a pleasant day!

Kind regards,
Lia from ViceDeal

Rated 5 out of 5 stars

Great service and a fast delivery

Great service and a fast delivery

February 16, 2026
Unprompted review
Vicedeal logo

Reply from Vicedeal

Hi Dan Mcg,

Thank you for your review.

We’re glad to hear that you were satisfied with the service and the fast delivery. Thank you for sharing your experience!

Wishing you a pleasant day!

Kind regards,
Lia from ViceDeal

Rated 5 out of 5 stars

Ordering was easy

Ordering was easy, delivery was prompt and the goods were as advertised and in good condition

February 24, 2026
Unprompted review
Vicedeal logo

Reply from Vicedeal

Hi Trevor Healey,

Thank you for your review.

We’re happy to hear that the ordering process was easy and that the goods arrived promptly and in good condition.

Wishing you a pleasant day!

Kind regards,
Lia from ViceDeal

Rated 5 out of 5 stars

First experience

Good quality, nice, fast delivery!

February 20, 2026
Unprompted review
Vicedeal logo

Reply from Vicedeal

Hi Laura Sarpe,

Thank you for your review.

We’re glad to hear that your first experience was positive and that you were satisfied with the quality and delivery.

Wishing you a pleasant day!

Kind regards,
Lia from ViceDeal

Rated 5 out of 5 stars

Wonderfull workshop


Alberto is a great teacher who is able to quickly create a safe and pleasant atmosphere. Nice accomodation, I felt welcome. From the registration on, everything was neatly taken care of.
Thank you so much!

March 2, 2026
Unprompted review
Vicedeal logo

Reply from Vicedeal

Hi Wendy,

Thank you for your review.

We appreciate your kind words about the workshop and the organization. We’re glad to hear that everything was well arranged and that you felt welcome.

Wishing you a pleasant day!

Kind regards,
Lia from ViceDeal

Rated 5 out of 5 stars

Good 👌 good quality product and fast…

Good 👌 good quality product and fast shipping (from china)

March 4, 2026
Unprompted review
Vicedeal logo

Reply from Vicedeal

Hi Yarno Bertier,

Thank you for your review.

We’re happy to hear that you’re satisfied with the product quality and the fast shipping.

Wishing you a pleasant day!

Kind regards,
Lia from ViceDeal

Rated 5 out of 5 stars

I was pleased with what I ordered

I was pleased with what I ordered, and i received it much quicker than I expected.

March 4, 2026
Unprompted review
Vicedeal logo

Reply from Vicedeal

Hi Patricia Newman,

Thank you for your review.

We’re glad to hear that you were pleased with your order and that it arrived quicker than expected.

Wishing you a pleasant day!

Kind regards,
Lia from ViceDeal

Rated 5 out of 5 stars

The product was great quality and was…

The product was great quality and was shipped to me very quickly!

March 4, 2026
Unprompted review
Vicedeal logo

Reply from Vicedeal

Hi Sean Anthony,

Thank you for your review.

We’re happy to hear that you were satisfied with the product quality and the quick shipping.

Wishing you a pleasant day!

Kind regards,
Lia from ViceDeal

Rated 5 out of 5 stars

Great

Great No problems

March 4, 2026
Unprompted review
Vicedeal logo

Reply from Vicedeal

Hi Alan Woods,

Thank you for your review.

We’re glad to hear that everything went smoothly and without any problems.

Wishing you a pleasant day!

Kind regards,
Lia from ViceDeal

Rated 5 out of 5 stars

🍀🐎 horseshoe 🧲 💍

Great service wonderful fantastic products and prices and friendly customer service

March 4, 2026
Unprompted review
Vicedeal logo

Reply from Vicedeal

Hi Rasheeed Ahmed,

Thank you for your review.

We’re delighted to hear that you’re happy with the service, products, and prices. Your kind words mean a lot to us!

Wishing you a pleasant day!

Kind regards,
Lia from ViceDeal

Rated 5 out of 5 stars

Easy to choose and order

Easy to choose and order

March 4, 2026
Unprompted review
Vicedeal logo

Reply from Vicedeal

Hi Harry Schuler,

Thank you for your review.

We’re glad to hear that choosing and ordering the product was easy. We appreciate your feedback!

Wishing you a pleasant day!

Kind regards,
Lia from ViceDeal

Rated 5 out of 5 stars

Easy to order

Easy to order, will wait to see if delivery is satisfactory.

March 3, 2026
Unprompted review
Vicedeal logo

Reply from Vicedeal

Hi Plymothian,

Thank you for your review.

We’re glad to hear that the ordering process was easy. We hope the delivery will meet your expectations as well.

Wishing you a pleasant day!

Kind regards,
Lia from ViceDeal

Rated 5 out of 5 stars

THE PRENTATION AND THE P3RICE

March 3, 2026
Unprompted review
Vicedeal logo

Reply from Vicedeal

Hi Wilhelm Vossen,

Thank you for your review.

We’re glad you appreciated the presentation and the price, that’s always a great combination.

Wishing you a pleasant day!

With best regards,
Lia from ViceDeal

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