First time ordering from this company. Ordered some sink plug washers and advised it would take up to 5 weeks delivery They arrived in a week. Well done
Company replied
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I've ordered and paid, the e-mail order confirmation arrives a few minutes later. Looking forward to getting my order.
Company replied
Seems straight forward enough.. will give another rating when item is received
Company replied
I did receive a item which I wasn’t satisfied with but this was resolved very quickly and I was issued with a discount code for the price of the item plus25% which was great top service
Company replied
Company details
Written by the company
Customer service: available 24 hours a day, 7 days a week via a live chat or a contact form: https://vicedeal.com/pages/service#/contact
Contact info
Hong Kong
- vicedeal.com
3.9
Great
6K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good quality but slow ssrvice
The product was good quality but delivery was very slow.
February 7, 2026
Unprompted review
Reply from Vicedeal
Hi Toby Wallis,
Thank you for your review.
We’re glad to hear that you were satisfied with the product quality. We’re sorry that the delivery took longer than expected and appreciate your patience.
Wishing you a pleasant day!
Kind regards,
Lia from ViceDeal
It took quite a long time to get here
It took quite a long time to get here
March 5, 2026
Unprompted review
Reply from Vicedeal
Hi M Harcombe,
Thank you for your review.
We’re sorry to hear that the delivery took quite a long time. We appreciate your patience and your feedback.
Wishing you a pleasant day!
Kind regards,
Lia from ViceDeal
Quality goods
Quality goods . Very easy transaction.
Website was easy to negotiate and goods arrived in good time .
Recommended seller .
February 26, 2026
Unprompted review
Reply from Vicedeal
Hi Derek Moore,
Thank you for your review.
We’re glad to hear that you were satisfied with the quality of the goods and that the ordering process was easy. We appreciate your recommendation!
Wishing you a pleasant day!
Kind regards,
Lia from ViceDeal
I was disappointed with this company’s return policy
I was disappointed with this company’s return policy. On their website, they advertise “free returns” in large, prominent text, which is very misleading. In the fine print, it turns out that returns are only free if the item is damaged. If the product doesn’t fit, isn’t what you expected, or you simply want to return it for any other reason, you have to pay for shipping back to Japan yourself. This is not acceptable, and customers deserve clearer, more transparent information.
March 3, 2026
Unprompted review
Reply from Vicedeal
Hi Sofie,
Thank you for your review.
We’re sorry to hear that you were disappointed with the return. We understand your concerns and appreciate your feedback about the clarity of the information. Your comments will be shared with the team for review.
Wishing you a pleasant day!
Kind regards,
Lia from ViceDeal
The product is okay.
The product is okay.
And the way of livering was correct.
Thanks,
Rudy Leenaert
February 28, 2026
Unprompted review
Reply from Vicedeal
Hi Rudy Leenaert,
Thank you for your review.
We’re glad to hear that the product and the delivery process met your expectations. Thank you for sharing your experience.
Wishing you a pleasant day!
Kind regards,
Lia from ViceDeal
Very good quality, Great prices & quick delivery
I ordered a replacement white ceramic watch band.
I received it very quickly. I was very surprise to also get the screwdrivers for the tiny screws.
I love it . It looks even better then the original.
Thank you Vicedeal
February 27, 2026
Unprompted review
Reply from Vicedeal
Hi Louise Rufo,
Thank you for your review.
We’re glad to hear that you’re happy with the watch band and that the delivery was quick. It’s great that the extra tools were useful as well!
Wishing you a pleasant day!
Kind regards,
Lia from ViceDeal
Fast delivery from China
The delivery arrived me within only two weeks. I could exactly track it‘s way during the process. Great service!
Thank You
February 20, 2026
Unprompted review
Reply from Vicedeal
Hi RM,
Thank you for your review.
We’re glad to hear that the delivery was faster than expected and that you were able to track your package easily. Thank you for sharing your experience.
Wishing you a pleasant day!
Kind regards,
Lia from ViceDeal
Delivery quicker than expected
Delivery quicker than expected. Well packaged. Reasonable price and good tracking system.
February 28, 2026
Unprompted review
Reply from Vicedeal
Hi Linda Couloumbris,
Thank you for your review.
We’re happy to hear that the delivery was quicker than expected and that the package arrived well packed. We appreciate your feedback!
Wishing you a pleasant day!
Kind regards,
Lia from ViceDeal
Great service and a fast delivery
Great service and a fast delivery
February 16, 2026
Unprompted review
Reply from Vicedeal
Hi Dan Mcg,
Thank you for your review.
We’re glad to hear that you were satisfied with the service and the fast delivery. Thank you for sharing your experience!
Wishing you a pleasant day!
Kind regards,
Lia from ViceDeal
Ordering was easy
Ordering was easy, delivery was prompt and the goods were as advertised and in good condition
February 24, 2026
Unprompted review
Reply from Vicedeal
Hi Trevor Healey,
Thank you for your review.
We’re happy to hear that the ordering process was easy and that the goods arrived promptly and in good condition.
Wishing you a pleasant day!
Kind regards,
Lia from ViceDeal
Reply from Vicedeal
Hi Laura Sarpe,
Thank you for your review.
We’re glad to hear that your first experience was positive and that you were satisfied with the quality and delivery.
Wishing you a pleasant day!
Kind regards,
Lia from ViceDeal
Wonderfull workshop
Alberto is a great teacher who is able to quickly create a safe and pleasant atmosphere. Nice accomodation, I felt welcome. From the registration on, everything was neatly taken care of.
Thank you so much!
March 2, 2026
Unprompted review
Reply from Vicedeal
Hi Wendy,
Thank you for your review.
We appreciate your kind words about the workshop and the organization. We’re glad to hear that everything was well arranged and that you felt welcome.
Wishing you a pleasant day!
Kind regards,
Lia from ViceDeal
Good 👌 good quality product and fast…
Good 👌 good quality product and fast shipping (from china)
March 4, 2026
Unprompted review
Reply from Vicedeal
Hi Yarno Bertier,
Thank you for your review.
We’re happy to hear that you’re satisfied with the product quality and the fast shipping.
Wishing you a pleasant day!
Kind regards,
Lia from ViceDeal
I was pleased with what I ordered
I was pleased with what I ordered, and i received it much quicker than I expected.
March 4, 2026
Unprompted review
Reply from Vicedeal
Hi Patricia Newman,
Thank you for your review.
We’re glad to hear that you were pleased with your order and that it arrived quicker than expected.
Wishing you a pleasant day!
Kind regards,
Lia from ViceDeal
The product was great quality and was…
The product was great quality and was shipped to me very quickly!
March 4, 2026
Unprompted review
Reply from Vicedeal
Hi Sean Anthony,
Thank you for your review.
We’re happy to hear that you were satisfied with the product quality and the quick shipping.
Wishing you a pleasant day!
Kind regards,
Lia from ViceDeal
Reply from Vicedeal
Hi Alan Woods,
Thank you for your review.
We’re glad to hear that everything went smoothly and without any problems.
Wishing you a pleasant day!
Kind regards,
Lia from ViceDeal
🍀🐎 horseshoe 🧲 💍
Great service wonderful fantastic products and prices and friendly customer service
March 4, 2026
Unprompted review
Reply from Vicedeal
Hi Rasheeed Ahmed,
Thank you for your review.
We’re delighted to hear that you’re happy with the service, products, and prices. Your kind words mean a lot to us!
Wishing you a pleasant day!
Kind regards,
Lia from ViceDeal
Reply from Vicedeal
Hi Harry Schuler,
Thank you for your review.
We’re glad to hear that choosing and ordering the product was easy. We appreciate your feedback!
Wishing you a pleasant day!
Kind regards,
Lia from ViceDeal
Easy to order
Easy to order, will wait to see if delivery is satisfactory.
March 3, 2026
Unprompted review
Reply from Vicedeal
Hi Plymothian,
Thank you for your review.
We’re glad to hear that the ordering process was easy. We hope the delivery will meet your expectations as well.
Wishing you a pleasant day!
Kind regards,
Lia from ViceDeal
THE PRENTATION AND THE P3RICE
March 3, 2026
Unprompted review
Reply from Vicedeal
Hi Wilhelm Vossen,
Thank you for your review.
We’re glad you appreciated the presentation and the price, that’s always a great combination.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
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