Viceroybedding Reviews 

I ordered an expensive goose down duvet. When it was received it had little filling so I returned it and asked for a replacement. It arrived and was of equally poor quality. I returned it, following their instructions, and asked for a refund. They agreed having receiving it back and said they would process the refund. They didn’t. I called many times and eventually they said that the refund had been processed. It wasn’t. I asked to speak to the manager, owner etc. and each time was told they would ring back. They didn’t. I contacted Barclaycard, whom I had used to pay, and they have been extremely efficient and refunded my money and claimed it back from Viceroy but this took several months. I spoke to Dale at Viceroy many, many times who always said he had refunded the payment, left messages with the accounts department to ring me and with the owner but clearly he has difficulty with the truth. Never, never again will I use Viceroy again and would advise other not to. It is a very unpleasant and could have been very expensive. I urge you not to use this company.

My order did not arrive until after a month of my calls and emails, with no proactive behaviour on the company's side. The order was only partially complete. Although they were quick to ask me to send the wrong order back, they never sent me the correct package I paid for. Absolutely no apology from the company. I regret ever buying from Viceroy.

I really wish I'd read some of these reviews before ordering from Viceroy Bedding.

I ordered some patio door curtains but mistakenly selected pencil pleat rather than eyelets. I noticed this as soon as I opened the outer packaging and called them. The curtains themselves were completely unopened and undamaged.

Viceroy Bedding advised I should order a new set and return the unopened set for a full refund. I duly did this, paid for the courier and the unused/unopened curtains were delivered and signed for by Viceroy Bedding a day or two later. That was almost a month ago. I've phoned them several times since. Each time they confirm that the curtains have been received and say the refund is being / has been processed but as yet I have received nothing back to my account which is starting to concern me.

Although a relatively small amount of money is involved it's a pretty rubbish way to treat customers. I accept that I made the initial mistake by ordering the wrong curtains. The curtains I did receive are of decent quality etc but I've effectively paid for them twice and they are not worth that amount.

I do hope that my refund will finally be processed.

Bought a door curtain... not too bad, but then made the mistake of ordering another one. The second one was clearly the wrong colour and had marks on it. Contacting Viceroy was a waste of time, since the reply seemed to be from a robot. The reply did not address the issue. Fortunately I found your review site before getting further into it. We realised by then that returning the goods would be futile.

My order never arrived. No-one ever contacted me. I made 9 phone calls and sent 4 emails. I was fobbed off each time. Promise to refund my order never happened. Fortunately I was covered by Mastercard but have had to wait 30 days for refund.

Really bad, only asked some questions about a duvet before buying.......they said they would email me back........this was after 4 emails and 7 phone calls, still nothing after 3 weeks!!! Don't buy!!

I am absolutely delighted with my soft blackout curtains. They are a beautiful quality with no smell as was mentioned on other websites about various other blackout curtains I looked at. They are so soft and block out the light beautifully. I am glad I bought from your company and didn\'t waste my money elsewhere. I am also very delighted with the colours. I bought the plum and the blue colour. They also need no ironing. Fantastic curtains!

I was unable to leave the review I wanted to leave on Amazon ( it was bounced back) as my purchase was via Amazon market place from viceroy bedding I have even closed my account with them
Viceroy bedding's customer service is non exsistent, if you like losing your money on returning items that were sent incorrectly and having to chase for your refunds, receiving only a condescending email as any form of contact then go ahead and choose Viceroy bedding. If you like an easier life and good customer service then shop elsewhere !

Bought two king-size pillows, extra deep mattress cover and flannelette sheets. Was led to believe from their website that these were good quality items but they were in fact the worst quality linen I have ever purchased in my life. Unfortunately, I washed them so cannot return the goods but will never buy from them again

bought curtains from these guys and had to send a pair back because too short. the return was a nightmare. got charged the postage fee and took them 2 weeks to even process the request (after a number of emails). now they have taken out of the return another 6 pounds. Not answering my emails (I wonder why). DO NOT BUY. Not worth the hassle. End product was ok but still having problems with the return even after a month of returning the curtains back to them. Wish I read the rest of the reviews. there seems to be a pattern. 08/05/15

As with many others. Paid for goods. 3 months later... still not received. 2 e-mails and 9 phone calls remain unanswered. Same lies every time they answer the phone. Read reviews from other customers with same/similar problems Dec/Jan 2014/15 on eBay. Thieves.

I discovered Viceroy on the internet while looking for extra deep fitted flannelette sheets. I was amazed at the price (although I now realise it was probably too expensive rather than too cheap!) and the range of colours. Having said that, the postage was rather pricey. I ordered a flat and fitted sheet in chilli red. Their site stated delivery was 1-2 days - my order took 4, although I was not too bothered about that. However, I was bothered when the sheets arrived, as they were 2 different shades of red and 2 different qualities of material - very shoddy and no way were they 'super soft' cotton as stated. I emailed Viceroy about my disappointment, but have not received any acknowledgement whatsoever. I will not be repeating the experience!

15 tog duvet ordered, 9.5 tog duvet received. Very untrustworthy company. Still awaiting refund.

I ordered flannelette sheets when they arrived they were a very thin, poor quality cotton material.
When I complained via ebay they would not send me a free returns sticker. Why should I have to pay to return goods which did not conform to the description they gave.
It is not the money it is the fact that they can send out shoddy goods & get away with it.
I do not seem able to find them on either facebook or twitter, what are they hiding??

Review from 2013 is right. We had the same issues and courier excuses are being used with no attempt to prove if the package had been delivered. No refund, no responses and customer service when you get them plead management approval is required.

Useless and wasting my life to recover a small amount of money but I'll get it back out of principle

Totally agree with one of the reviews here! Which I wish I'd read before!

I ordered 54" drop curtains yet when they were received they were only 52" so don't fit and sadly I can't make them fit either!! Shame as the curtains were a very good product.

So fast forward a fortnight. I sent them back and have a receipt saying they signed for them. They are however dodging emails, ignoring my calls and yet still have both my money and the curtains...

If I eventually here from them... I'll let you know

I recently ordered bedding from Viceroy Bedding and I am very pleased with the quality of it. The company has a good delivery lead time, a large selection of stock to choose from, and they are very competitively priced indeed. I shall certainly use them again and I have no hesitation in recommending them to others. If you are looking for good-quality competitively priced bedding, this is the company that will supply your every need in bedding and bedding-related products.

I'm so angry with this supplier - it's almost too difficult to write it all down.
Order placed for a suprise gift has been totally ruined and one month on I am still waiting for a refund. Repeaded emails to the supplier are ignored and when you call them they can't help as it's an Amazon order and as I have complained through there too (due to the lack of direct communication from the supplier) they 'can't' help me. Wont more like.

I paid £9 for a delivery that the courier this company use - think is acceptable to leave propped against a wheely bin on a busy street. With no knowledge of when the home owner might be home this is probably the least secure location they could have picked. So we therefore have no parcel.

On contacting Viceroy Bedding - there is no apology for a ruined suprise and failed delivery - just news of an 'invesitgation'. No customer service present at all.

After repeadedly chasing I finally hear an outcome that they are claiming for the parcel from the courier and an offer is made of a replacement... too little too late.

As if I would want goods from them now or to spend my money with them. I just want my money back and to never deal with them again. So this is what I ask for. No one acknowledges this request and I am still waiting. I opened a case with Amazon and this remains unanswered with no way to chase it either.

So one month on they still have my money, wont authorise a refund until Amazon have 'reviewed' the case - yet they have already claimed for this from their couriers.

It seems buying online means you are the one with the least protection - if it goes wrong you have to chase and chase and chase and it's almost impossible to get your money back. I should have just taken it wout of the bank and put a match to it!

Avoid this online retailer and save yourself a world of pain. If you look at their website you can leave them feedback and only the positive stuff is posted. "See what people are saying" their website says - but it's see what selected people are saying - as I left completely accurate factual feedback and they have failed to post it to their site. A complete Fraud - amazon feedback reflects that I am not the only unhappy customer too.