Viceroybedding Reviews 

AVOID. Customer Service is non existence in my experience. My worst online shopping experience ever. product (curtains) arrived without issue, but they are not as i expected (hoped) and I wanted to return for refund. None of my emails to Viceroy Bedding were replied to. All the phone calls I made were unanswered. It’s Impossible to send an online contact form as “requires” verification code from sender “to confirm genuine request” !! though no verification code is provided.
I really wish i had read reviews about this company as they would’ve stopped me buying from them.

Ordered 100% pure Siberian down pillows on 8th Jan and received Hungarian down pillows (cheaper) unsealed and rolled-up in a plastic bag that looked like an Amazon return a few days later. I asked to return them the day after I received them. Contacting by phone not possible as they never answered the phone. Contacting by emails twice and received a reply a few days later offering a discount! Only after a few emails they finally agreed that I could return the pillows using their Evri account. Returned on 19th Jan still waiting for refund. Have now asked the credit card issuer to process a claim. You get a temporary credit and the reseller has 30 days to reply. On top of everything, Evri has no updates on their system to confirm delivery (only proof of receiving it). If you have proof that it was returned to the reseller and they do not reply to your request for refund, contact the credit card issuer. This is one of the worst experiences I ever had with online shopping.

Rug was much thinner than expected. Returned it via Evri, still waiting for a refund after 3 weeks. Viceroy do not answer their phone, no response to my correspondence. Amazon should take this company off their Web site, they are diabolical to deal with

Ordered weighted blanket for Christmas and to be fair it arrived safely but ultimately not needed. Returned immediately having never even been opened and confirmation of delivery back in first week of January. Still waiting refund to be processed. Not replying to emails or phone calls. Disgraceful that they’re allowed to trade. As I ordered through Amazon I never even thought to check the company reviews.
Avoid at all cost

Shockingly my rug via an Amazon order was the right colour, and unrolled fine. It’s to protect the carpet from more pet damage, so I don’t know how long it will last. I’m a bit worried now by all the negative reviews as two more rugs were ordered for tomorrow. Needed a bit of airing to reduce the VOCs, but that’s it.

Update 5 Feb
2nd and 3rd rugs turned up. Right colour, right sizes. Everything fine again!

Do not deal with this company!!!
They totally ignore you.
Send wrong and poor quality…
Don’t think this is okay because they sell on Amazon..
WRONG!!!
Something dodgy is happening with this seller and AMAZON…
Despite all these bad reviews Amazon is still selling their products…
TV investigation needed ..
Cmon Amazon get this sorted
Still awaiting refund nearly 4months on with support documentation confirming delivery of returned goods.

I ordered the most expensive Siberian goose down, all seasons duvet, described as being made with baffle box construction and being lightweight. The duvet they sent was not a Viceroy duvet but is labelled "Heritage". I also discovered that the construction was only simple stiched squares to hold the down in place, not the baffle box construction described in some detail, and the duvet is very heavy!!
Viceroy deny that they sent the wrong item, have refused any refund based on the duvet being "used" and they actively ignore all attempts by Amazon and myself to communicate with them.
I find it hard to believe that Amazon continue to host this clearly dishonest company!!
Beware.......

Beware all customers don’t purchase anything from this outlet via eBay Amazon etc they are a nitemare they take your money and nothing turns up they won’t even answer your messages had to wait for eBay to intervene to get our money back after the items were two weeks after estimate delivery shocking

Avoid. You may get your item without issues but if you need to return your item you will never get a refund. I wish I had read these reviews before buying off amazon. I sent a weighted blanket back, paid for the delivery etc, got confirmation that they had received but no refund issued. No communication, can't speak to anyone. Why is this company still trading after all these reviews is beyond me. I'll be contacting trading standards.

I really don't know what all the negative feedback nonsense is about regarding this trader but I'm about to write a review that is the complete opposite.

As a first-time customer to VICEROY BEDDING - not having read any of its reviews prior to placing my online order, I purchased two separate duvets. One 9 tog (goose down) and one 4 tog (goose down).

I received the 9 tog duvet within 72hrs of purchase. Securely wrapped, clearly addressed and with specific hand written directions for the courier, clearly shown on the front of the parcel, as to where my property's front door is (my house is secluded in a rural village).

Unfortunately, the 4 tog duvet was missing from the parcel. I initially assumed it may be sent out separately for whatever reason. I left it for a further 24hrs but not having received any communication/update from the company, I then emailed them with my enquiry about the missing item.

I did try to 'phone them but the contact number was constantly "busy" and/or would ring-out.

... That's when I discovered the huge amount of negative reviews and subsequently, then came my doubts about having parted with my hard earned money.

However, most unexpectedly (and especially after reading the negative reviews), I received a reply to my email within 48hrs.

After sending a couple of photos to prove which item was missing, I then received a second email from the company, further apologising for the error and confirmation that the missing 4 tog duvet would be sent out immediately. Due for receipt within 2-3 working days.

I received that second parcel NEXT DAY - and this is just a handful of working days before Christmas!

My opinion regarding the above oversight, certainly does NOT warrant any form of harsh, negative feedback/review other than the complete opposite.

We all make mistakes!

The only reason that I have dropped one star is for the persistently "busy" 'phone line and/or the 'phone line constantly ringing-out, with no option to leave a message for a callback.

I have nothing negative to report about the goods I received and so over all, I otherwise have had no major "bad experience" of this trader and would suggest that those of you intending to leave a harsh, negative review should first and foremost "wind ya necks in" and show a little more patience toward others, in this difficult world we live in!

Customer service non existent. If you have an issue or want to return an item for a refund they are extremely rude and unhelpful and make things as difficult as possible for you. I purchased through Amazon from them and I’m now relying on Amazon to solve the issue I have with them.

I really wish i had read these one star reviews on Trustpilot and Amazon and Ebay.I ordered a heated throw from these con artists at least that is what is what it was listed as but the instructions and washing label states electric blanket which is not the same thing.Whatever it is it doesnt work.The controller doesnt stay on the heat setting you choose but flashes on and off and reverts back to nought.There is no heat detectable while this is happening.Now that i have read the many 1 star reviews about this company its obviously too much hassle and expense to return it with no guarantee of a refund .In these expensive times do not waste your money buying from these con artists you will regret it.

We ordered a rug from Viceroy bedding, unfortunately. the colour was not as the photograph indicated so we returned it.
On the 3rd November they acknowledged receipt and advised they would credit my account, they haven't.
We competed their contact form twice asking for the credit, heard nothing back, e-mailed them 3 times, no response, tried calling the phone number they have on their site, no answer absolutely shocking.

I ordered 2 rugs from this seller on Amazon. When they arrived they looked nothing like the rug depicted on Amazon's website. They arrived taped together with each rug "trussed" in a vee shape. Upon opening the plastic of the rug I was flabbergasted the rug was severely crinkled with hardly any backing and threadbare. They were in such deplorable condition I contacted the seller immediately. The seller told me they were sorry I had a problem with the rugs and said that I would have to send the rugs back at my expense stating "it's only fair" I then called Amazon customer service whereas they informed me that they would pay for the cost of sending the rugs back and they did apologize for the inconvenience caused by the seller.. in the meantime I
got an email from the seller asking if I would send pictures of the rugs which I had snapped several pictures immediately after checking the rugs. I sent the pictures to the seller and they asked instead of going through the hassle of sending rugs back would I just keep rugs and they refund me 10%. I felt like they sold me inferior products then insulted me. Very upset

Ordered an electric overblanket which was faulty,it heated up for a brief period then cut out.Had to pester them by with e.mails which were continually ignored.
should have returned blanket and asked for a refund
(e.Bay) Agreed to a partial refund ,but will probably have to wait until next year! Not a very professional
company? Stay clear

Stay clear!.....I'm a one (wo)man business. I ordered a selection of towels. The quality was poor. I returned the items as requested.
I was told I must wait 3 months for a refund. Foolishly I trusted this business and waited...and waited. No refund. I spent, and lost over £200.
Hopefully Viceroy Bedding will contact me because I'm sure it's a mistake on their behalf that they haven't refunded me???

Avoid this company. Sell hope and send S##t. Did not answer my phone calls and despite proof that they received the item I returned they failed to respond to emails. An additional cost to me of £11.95 to reurn the item. I resorted to go through Amazon chat who were able to assist me. It would not suprise me if Amazon stopped trading with this company looking throught the reviews.

Ordered a rug via Amazon, wrong colour sent. Rug returned the next day through Evri, had to pay delivery costs. Proof of delivery received 2 days later. Emailed Viceroy Bedding twice as no refund issued after waiting 3 weeks, also phoned but no reply. Had to phone Amazon as chatbot going round in circles. However after phoning Amazon customer service and speaking to customer service,refund of item and return cost credited back to credit card the nextday,

Arrived damaged, bent and unusable, and definitely not as described as per their photos. Trust Pilot reviews sums up the seller perfectly.
Amazon advised that I return at my own cost and that they'd refund shipping, they did not.
Paid for the return insured, tracked with signature. Have a carrier photo as proof of delivery, seller saying not received. Amazon no help with this either, cut off chat whenever I ask about it.
Have now had to contact my bank, will also be contacting Trading Standards, may contact The Daily Mail.
Definitely stay away!

Edit: Got our money refunded via bank chargeback process. I'd advise others to do the same.

Received a dreadful rug returned it the next day months later after several complaints still haven't received a refund it's disgraceful that amazon are still using this dreadful company