Viceroybedding Reviews 

Great quality, fast delivery. I only saw the bad reviews after I placed the order. Was really worried. However, it is beautiful bedding. There was an error in ordering the colour (oversight on my part I should have double checked) but I'm sure they will get that sorted promptly. Thanks to Ian for keeping my updated on delivery.

Ordered a feather and down duvet advertised as Viceroy Bedding brand. When it arrived but only was the composition totally different but it was a different brand as well. Rose Household Textile. With as little digging this company dissolved six, SIX years ago. Not manufactured by Viceroy Bedding, not in the UK. In Pakistan over six years ago. This must be unlawful!

I recieved an order for someone else, had my address, phoned Viceroy nobody picks up, sent an email to get a reply, stating what the order number which I don't have because I didn't order it, took pics of barcode etc, still waiting over a week now, so the Poor Lady that ordered it is still waiting for her Order which I have, so what do I do. Any answers to my enquiry I would appreciate.

Such horrid quality of a duvet, which was supposedly luxurious! complete an utter joke with prickly feathers escaping from the duvet before I even had the chance of taking it out of the bag.
Still awaiting the apparent accepted refund!!!

Tried to cancel the order, as with others, there was no answer when the customer services phone number was called, or when emailed, or when the contact form was used. Item was still dispatched. Very unhappy with service and lack of communication.

Only giving 1 star because I cannot give no stars. Ordered what was described as a high quality item, only to receive a paper-thin, poor quality bedding set which did not match the description. Company weren't interested. Liars, crap customer service, weren't interested in my feedback. Do not use these people. They are not interested, not inspired by feedback, unmoved by poor reviews. Avoid like the plague.

As with others opened a large swirl rug to find large brown stains over it. Returned item but despite proof that Hermes had the item, they would not refund. Contact number given is never answered. As already stated stay well clear of this company, despite them having so called good reviews on Amazon..Makes you wonder how???

Purchased a goose down duvet, feathers galore leaking out, emails not answered please do not buy from this company

Duvet is fine but I wasn't fond of paying £6 delivery for it to still take a week. Wouldn't order again.

Bought and paid for duvet 85% duck feather and 15% down. When it arrived it was 40% goose down.
Numerous calls have been ignored
Return label said had to pay to return, why should I when they have sent the wrong item?!?!?!
Email address does not connect and will not go through
Wish i had read the reviews before purchasing
What total scum

Had to pay postage to return a crap quality duvet and they ignore all requests to get the money back. Nothing short of shysters

Avoid this awful company.

Viceroy Bedding is knowingly sending out sub-standard and poor quality products. I bought an all-seasons pure goose down duvet from them and was assured they would attach together with buttons. I received one with poppers. So I returned it.

Subsequently ordered replacements that were all either poppers or broken poppers.

Judging by the state of the tape on the boxes of these duvets it s all VERY old stock.

In the end I decided to remove all the poppers and sew in my own buttonholes and buttons.

You have to pester constantly to get your full refunds.

I have never given a bad review before, but this Company is so awful that I felt I ought to leave a review to warn others to steer clear of Viceroy Bedding. I would give a minus star review if I could. My experience is similar to another lady who left a review re a curtain pole. I ordered a curtain pole and they sent the wrong size. Offered me a 30% discount to keep it, which I declined as it was too short for the window. Returned it via Hermes as requested, but the item didn't arrive back with them. I waited 14 days as per Hermes instructions and, as return of the item was prepaid, asked Viceroy to initiate investigation their end. This was never done and Dale ignored my emails requesting an update on the situation as I was waiting for a refund. I was not going to leave the matter there, and found out the name of the Company Director (probably the owner), and sent a recorded delivery letter to him setting out my dissatisfaction. The day he received it, I got a refund. However, I was refunded the cost of the shorter curtain pole and am still owed the extra £4 which I paid for the longer pole. Guess what, Dale has ignored my email asking to be reimbursed £4. Meanwhile, the Director lives in his nice house in Stoke Poges, at the expense of people like me who have been ripped off. An absolute disgrace.

I ordered a Rug from these people, the rug arrived rolled then folded in half so I lay it on the stairs for a couple of day to let the crease out.

After a couple of days I unrolled the rug, on one side it was dirty with brown marks on it and at the top there was a great big hole and the fabric was pulling away from the base I contacted them and they offered me 30% discount to keep it. That in itself made me suspicious because I had read a review from a woman who said she bought a rug and it was dirty and falling apart now I’m assuming they couldn’t get rid of it and were clapping their hands once I ordered it because it seems like I got her’s.

I refused the 30% discount and said there was no guarantee that the date would come out even if I could have the hole.
They said no problem they said as soon as they receive the rug I would get my refund.
They also said that they would reimburse me the cost of returning the rug they have since refunded me the money but not for the cost of returning it this company is a disgrace and it seems like all the bad reviews are for a reason I would recommend to anybody dealing with this company first and foremost Screenshot and save everything that way you can go to Amazon complaints department also if you don’t get any results go straight to resolve and they will deal with it and you will get everything back that you are owed.

No stars. This guy in Viceroy Bedding sold me a paper thin rug supposed to be 5cm thick and wanted me to send it back with Royal Mail when he sent to me by Hermes. A vile man. Had to get Paypal to take up the case, which incidently I won. He tried every Avenue to steal my money, but I got it back plus Paypal paid postage. Don't buy from this little thief he is Nasty through and through.

Useless crap hole of a company! Avoid at all costs. They have a shop on eBay and Amazon don’t use !!!

I am honestly shocked to read all these bad reviews! Our family have been buying all our sheets through Viceroy for years now. I would suggest to those who purchase through Amazon to maybe buy direct from the Viceroy website instead - as I’ve found their customer service very good. We used to pay hundreds of pounds at John Lewis for 800 thread count sheets, then I discovered the 1000 thread count Egyptian cotton sheets at Viceroy and they’re amaaazing (like really fancy hotel bedding) at literally half the price. They wash and wear beautifully. I recommend to all my friends.

I've had a factory damaged item and have been trying to contact this company for months - have left over 9 voicemail messages, emailed them used their own contact form and l even got through by phone twice and spoke to a guy who apologised profusely and promised to sort my issue out and call me straight back but he never did and failed to honour his word both times.

I ordered a large rug from Viceroy via Amazon. The rug that arrived was of substandard quality and not at all as advertised. It cost £138.95. I requested a refund and was sent labels to attach to packaging of the returned rug being instructed by Viceroy to use Hermes. Hermes have a useful postage cost checker and using the weight and postcode details, the cost of returning this item should have been no more than £6.99. Instead Viceroy have deducted £23.16 for postage, a gross overcharge! I have contacted both Viceroy and Amazon about the overcharge and am still waiting for a response. Disgraceful customer service and returns policy. Would not recommend this company

Terrible service and zero customer service... I ordered a brass curtain pole on 6 Feb 2021...the WRONG item arrived on 8Feb...i returned it by Hermes using free service at local Parcel Shop. I was advised by Viceroy to send it back by cheapest method and they would refund postage. I couldn't exchange it but had to reorder and pay for item again. So it is now 9th Mar 2021 no refund as Viceroy saying they haven't received it. Numerous emails to them through Amazon where I ordered it. Amazon Customer Service also requested a refund on my behalf and that email also ignored. Dale at viceroy Bedding suggested I contacted Hermes... Hermes policy is that if free postage and 14 days have passed then company(viceroy Bedding) has to launch an investigation into missing parcel... I requested this of Viceroy Bedding... Email ignored... Again I sent another email requesting update on refund... Ignored... Contacted Amazon Customer service again... Have been going round in circles with no result whatsoever.... All because this company sent out wrong item... How many more customers have they done this to I wonder