Vickery Estate Agents Reviews 749

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge. Many highlight the exceptional customer service, noting that the team goes above and beyond to provide guidance and support throughout the entire process. Reviewers frequently mention the excellent communication and quick response times, which contribute to a smooth and stress-free experience. However, some people were dissatisfied with a lack of communication, reporting unreturned calls and emails from one of the branches, and a poor service experience. Conversely, a few other people also felt that the staff were always helpful and professional, and that the company was well-organized and efficient.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being... See more

Service

Clients share positive opinions on service, consistently highlighting the professional, supportive, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Response time

People report positive experiences with response time, highlighting the excellent, swift, and honest... See more

Customer communications

Customers had positive experiences with contact, highlighting the professionalism and helpfulness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant service and support from Vickery! Edward on the estate agent side and Vidya and Lorraine on the solicitor side have provided an outstanding service. Wouldn’t use any other company... See more

Company replied

Rated 5 out of 5 stars

From start to finish, the team at Vickery in Fleet went above and beyond to support us through both the sale of our old home and the purchase of our new one. Jordan and Sarah were exceptional - friend... See more

Company replied

Rated 5 out of 5 stars

Thank you so much To Edward at Vickery Estate Agents in Camberley. His support throughout the process has been incredible. I really appreciated his consistent communication and openness about what was... See more

Rated 5 out of 5 stars

Vickery in Lightwater provided a professional service from Day 1 when we first met. We were kept informed of every viewing, received feedback and held timely reviews with Richard on progress. Once... See more


Company details

  1. Real Estate Agency

Information provided by various external sources

Vickery and Company are leading Letting and Estate Agents in Camberley, Farnborough, Fleet, Frimley, Lightwater, Westend, and Bagshot. Visit our website today to book a free market appraisal


Contact info

4.9

Excellent

TrustScore 5 out of 5

749 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Sarah was professional and courteous

Sarah was professional and courteous, and put us at ease instantly with her friendly manner. She answered any questions we had, and gave us time and space to inspect the property, not rushing us at any stage. She made the viewing completely stress free, likewise with the next steps in the moving in process.

A pleasure to deal with.

April 9, 2024
Unprompted review
Rated 5 out of 5 stars

Vickery helped me get on the property ladder - Again!

Vickery have been instrumental in helping me market and sell my flat. Funny enough, I had actually viewed and purchased this flat through them six years ago, and it was my first proper home after moving out. After such a positive experience last time, I thought they would be more than ideal to help me in my next move – and I was not disappointed. A big thanks to the professionalism of Jordan Richards and Sarah Morris, both of whom made the experience a pleasure. They really went above and beyond to look after me, and communicate strongly throughout the whole process. Also a big thanks to Joe, Ruben and George who all helped with viewings and arrangements throughout the process. I would recommend Vickery to anyone looking to buy or sell their home. The team are caring, considerate and highly professional – you won’t be disappointed.

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

Matt and all the team at Vickery have…

Matt and all the team at Vickery have done a fantastic job with our house sale in Camberley. Thank you so much for all your hard work from take on to completion. Can’t recommend them highly enough!
The Edges

May 13, 2024
Unprompted review
Rated 5 out of 5 stars

We have recently purchased a home…

We have recently purchased a home through Vickery and we have dealt closely with Matthew - our experience has been great and Matt has been so approachable and always kept us in the loop regardless the time of day. He is very conscientious and caring, he has always been on hand every stage of the buying process and always happy to help. We would recommended Vickery to anyone.

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

Proactive and great to deal with

We were very happy with the service we had from Vickery when selling our property in Frimley. Edward was proactive in his approach from the offset which was key, during a difficult market, to us getting a fair price for our home. The rest of the team including Lewis and Joe were equally as helpful throughout.

Thanks to all at Vickery for helping us move on to the next phase of our life.

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

highly recommended

The friendly team made the process very straight forward even with my credit history. Helped every step of the to ensure everything was ready for when I moved in

April 22, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Agent

We had weekly contact from Richard at Vickerys updating us step by step on the progress of our purchase. Richard was extremely personable, knowledgeable and professional we would not hesitate to recommend Vickery and Co to our family and friends. We have bought and sold numerous properties over the years and no agent has matched Vickery & Co.

April 22, 2024
Unprompted review
Rated 5 out of 5 stars

House sale

Thanks very much to Edward and Evie at the Frimley office for completing my sale in challenging market conditions. Good early discussions supported a realistic marketing price and strategy with excellent levels of contact and updates provided during the marketing process and more importantly right through to completion. Thank you both.

March 25, 2024
Unprompted review
Vickery Estate Agents logo

Reply from Vickery Estate Agents

Dear Mr Johnson,

Thank you for taking the time to leave this brilliant five star review for myself and Evie! It has been a pleasure to have acted for you and I am very pleased to hear you have been happy with the levels of contact and marketing strategies provided to yourself.

We wish you all the very best in the future!

Kind regards,

Edward Whitaker - Manager

Rated 5 out of 5 stars

A good overall professional service

A good overall professional service. Communication was good and their staff were cheerful and kept us informed of progress.

April 4, 2024
Unprompted review
Vickery Estate Agents logo

Reply from Vickery Estate Agents

Dear Mr Challis,

Thank you for leaving this five star review, I am very pleased to hear we have been able to provide a professional service and have kept you informed throughout the process.

Should you need anything else in the future, please don't hesitate to get in contact.

Kind regards,

Edward Whitaker - Manager

Rated 5 out of 5 stars

A great selling & buying experience with Vickery's

Richard at Vickery Camberley has recently supported us through selling our old home and buying a new build. He has guided us through a difficult time in the property market with sound professional advice, backed up by thorough research to establish a realistic selling price. We moved into our new home 1 week ago and we couldn't be happier. Thanks to Richard and his team for a great experience.

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

Fleet office experience

We got in touch with the Fleet office to view a rental property as we were looking to move somewhere bigger. Only I could attend the viewing due to my partners work commitments and I met Sarah who showed me round. She is informative, pleasant and I felt well informed about the property so I could paint a picture of what it was like to my partner. We agreed to put an offer in which was accepted the same day and Sarah as kept up contact since. Thank you for making the process so simple and stress free.

February 13, 2024
Unprompted review
Rated 5 out of 5 stars

Sarah Morris 10/10

Sarah Morris helped me with my paperwork and understanding how my tennancy worked. She was prompt with her replies and didn’t complicate anything, making for a smooth transition into my first home. Sarah’s was polite when I visited the office and made me feel welcomed. She was excited for me and remembered details about me throughout our engagement. Collected the keys was nervewracking for me but Sarah made me feel comfortable and positive. Thanks Sarah for great customer service.

January 30, 2024
Unprompted review
Rated 5 out of 5 stars

In safe hands from start to finish

From start to finish, Vickey's were very professional, informative and helpful in managing the sale of the property. I was contacted by phone once a week to keep me updated on the progress plus emails on relevant points. The whole team were easy to liaise with and I would feel to be in safe hands if I use their services again.

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

Edward and the team where absolutely…

Edward and the team where absolutely superb with the sale of my mothers house. They were kind, courteous and very respectful. Edward kept us informed throughout the process - and quite frankly I’m certain his diligent process of keeping on top of everything is what made the sale happen.

I wouldn’t hesitate to recommend Vickery.

February 7, 2024
Unprompted review
Vickery Estate Agents logo

Reply from Vickery Estate Agents

Dear Paul,

Thank you for taking the time to leave this review, it was an absolute pleasure to have acted on your mothers and the rest of the family's behalf. I do hope your mother also enjoys her new home.

Myself and the rest of the team wish yourself and your mother all the very best for the future and if there is anything else we can do to help, please don't hesitate to get in touch.

Kind regards,

Edward Whitaker - Manager

Rated 5 out of 5 stars

Edward has been excellent in his…

Edward has been excellent in his approach to selling our home has always been professional and courteous to us and with his experience it made the move easy would highly recommend him and his team to sell your property.

January 12, 2024
Unprompted review
Vickery Estate Agents logo

Reply from Vickery Estate Agents

Dear Mr & Mrs Horton,

I am delighted myself and the team have provided an 'excellent' approach when assisting with the sale of your home, it is a real pleasure to have acted for you.

If we can be of any further assistance, please do get in touch.

Kind regards,

Edward Whitaker - Manager

Rated 5 out of 5 stars

George B at Fleet got the job done

George B was professional and courteous with a great sense of humour which helps when selling a house. Even when our lawyers got hit by a cyber attack he remained calm. Would recommend George and the Fleet team.

December 21, 2023
Unprompted review

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