Vickery Estate Agents Reviews 749

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge. Many highlight the exceptional customer service, noting that the team goes above and beyond to provide guidance and support throughout the entire process. Reviewers frequently mention the excellent communication and quick response times, which contribute to a smooth and stress-free experience. However, some people were dissatisfied with a lack of communication, reporting unreturned calls and emails from one of the branches, and a poor service experience. Conversely, a few other people also felt that the staff were always helpful and professional, and that the company was well-organized and efficient.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being... See more

Service

Clients share positive opinions on service, consistently highlighting the professional, supportive, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Response time

People report positive experiences with response time, highlighting the excellent, swift, and honest... See more

Customer communications

Customers had positive experiences with contact, highlighting the professionalism and helpfulness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant service and support from Vickery! Edward on the estate agent side and Vidya and Lorraine on the solicitor side have provided an outstanding service. Wouldn’t use any other company... See more

Company replied

Rated 5 out of 5 stars

From start to finish, the team at Vickery in Fleet went above and beyond to support us through both the sale of our old home and the purchase of our new one. Jordan and Sarah were exceptional - friend... See more

Company replied

Rated 5 out of 5 stars

Thank you so much To Edward at Vickery Estate Agents in Camberley. His support throughout the process has been incredible. I really appreciated his consistent communication and openness about what was... See more

Rated 5 out of 5 stars

Vickery in Lightwater provided a professional service from Day 1 when we first met. We were kept informed of every viewing, received feedback and held timely reviews with Richard on progress. Once... See more


Company details

  1. Real Estate Agency

Information provided by various external sources

Vickery and Company are leading Letting and Estate Agents in Camberley, Farnborough, Fleet, Frimley, Lightwater, Westend, and Bagshot. Visit our website today to book a free market appraisal


Contact info

4.9

Excellent

TrustScore 5 out of 5

749 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Fantastic Service

Myself & Darcie couldn’t have had a better experience while using Vickery. The whole team kept us informed at all times. A particular shout out to George Bainbridge, he was absolutely superb. Any update he would call us, any silly questions he answered as quick as possible. Would highly recommend!

July 24, 2024
Unprompted review
Vickery Estate Agents logo

Reply from Vickery Estate Agents

Dear George,

Thank you for taking the time to leave George Bainbridge and the team this excellent review. I am pleased to hear George kept you informed at all times and you would highly recommend us.

Myself, George and the rest of the team wish you the very best in your new home!

Kind regards,

Edward Whitaker - Manager

Rated 5 out of 5 stars

It was a joy to deal with Vickery…

It was a joy to deal with Vickery Estates ( land & new homes) the team were Steve Payne, Scott Malloy & Launa. They were professional, courteous & friendly that made the purchase of my flat in Deepcut a pleasurable experience, their knowledge and expertise was very useful which made the process so much clearer & easier.

Carmelo Farruggio

July 19, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Sarah was a pleasure to work with during the letting process of our property keeping us informed at all times and working hard to secure tenants. Nothing was to much trouble for her. A very professional team and we would highly recommend Vickery Estate Agents.

July 5, 2024
Unprompted review
Rated 5 out of 5 stars

Steve & Scott ,from Land & New Homes…

Steve & Scott ,from Land & New Homes Team, have been very helpful with our purchase. They have given us plenty of time and answered all questions that we had about the development. We would highly recommend.

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

Very good services

We had an absolutely wonderful experience working with Sarah Morris from Vickery and Company. From the very beginning, she was incredibly helpful, attentive, and professional. Her expertise and knowledge made the entire process of renting our beautiful new home smooth and stress-free.
Sarah went above and beyond to understand our needs and preferences, ensuring we found the perfect house. She was always available to answer our questions and provide valuable insights, making us feel confident and well-supported every step of the way.
We are so pleased with the exceptional service we received and couldn't be happier with our new home. We highly recommend
Sarah Morris and Vickery and Company to anyone looking for a reliable and dedicated estate agent. Thank you

July 10, 2024
Unprompted review
Rated 5 out of 5 stars

Professional and friendly

Professional and friendly. Quick to respond to queries, knowledgeable and wouldn't hesitate to recommend to others. With special thanks to Jordan and Sarah, who have both been brilliant throughout.

July 15, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic agency

Sarah Morris and the team have been an absolute pleasure to deal with. Sarah in particular helped us get our offer expected. She has been nothing but amazing and professional.
Thank you Sarah!

June 10, 2024
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers . Robbers.
Avoid this people at any cost. They hide behind a company that does reference checks and literally steels your deposit money .
With dozens of real estate companies in the market , avoid this !!!

It's even worse when 24hrs later I am approved with the same document in another agency.
I know exactly the sheme that this company uses to Rob the deposit of several tenants fo the same house.
Algorithm? No....just an apprentice behind a computer with full acess to the tenants bank accounts!!!!
Is this legal ???

July 10, 2024
Unprompted review
Vickery Estate Agents logo

Reply from Vickery Estate Agents

Dear Mr Leal

I'm sorry to hear you are not satisfied with the service recieved. All of our tenants go through an industry recognised referencing process, which they either pass or fail.

I have written to you today to confirm our position on this matter.

Kind Regards
Stuart Wright - Director

Rated 5 out of 5 stars

New property purchase

New property purchase
Excellent service from Vickery throughout the process, in particular from Steve and Lorna !!
No hesitation in recommending their services.

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

New house

Great estate agents, every worker has helped us with any questions or problems we had delivering a smooth operation. Thanks for everything you did, would recommend to everyone.

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

Great estate agents

Great estate agents, every person who works in fleet Vickery's has been so helpful. The communication has been so good, i can not thank them enough

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

Peace of mind.

From initial contact to completion the service was first class, completely joined up and coordinated. If you want peace of mind, this is the company to choose. They followed through on promises, their communication was excellent, especially Toby, and the whole process was not at all stressful. I would highly recommend Vickery Estate Agents.

June 25, 2024
Unprompted review
Vickery Estate Agents logo

Reply from Vickery Estate Agents

Dear Mrs Kennedy,

Thank you for taking the time to leave such a fantastic five star review for myself and the West End Office! It was a pleasure to act for you and I'm glad we were able to make the process as stress free as possible.

I wish you all the best in your future endeavors.

Kind regards,

Toby Williams - Client Manager

Rated 5 out of 5 stars

Really impressive bunch at Vickery…

Really impressive bunch at Vickery Lightwater. I just bought my first home with them and Richard, Toby and Ollie couldn’t have been more helpful. Regular phone calls to keep me updated and happy to answer any questions I had. I hope to not move from my new home any time soon, but when I do I will be going to Vickery Lightwater to sell it. Thanks for all your help!

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

Sale of property

We were very satisfied with the service provided to us by Vickery Estate Agents. They were helpful, courteous and efficient and kept us well informed regarding each stage of the sale of our property. We are happy to recommend them.

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service & Friendly Team

From the outset Edward, Matthew and the team were always so professional, polite and positive! Super proactive and kept the momentum of the sale going. Great service and would highly recommend.

June 19, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service

We chose Vickery and Co to sell my late parents’ property in late November 2023.
I was very pleased indeed with the quality of service we received from the Camberley manager, Edward Whitaker and the team throughout the 6 month process.
The professionalism was excellent and never wavered. Communication from Edward and his colleagues was always prompt, courteous, regular, helpful, relevant, friendly and efficient.
The competence of Edward and his team was impressive from start to finish, through the ups of the downs of the process. They really know the housing market well and have so much experience. I was grateful for much helpful advice.
I felt sure throughout that I had made the right choice of estate agency and am very grateful indeed to Edward and his colleagues.

June 7, 2024
Unprompted review
Rated 5 out of 5 stars

A year on the market and 3 different…

A year on the market and 3 different estate agents before we found Vickerys but we finally got it sold thanks to Matt! Weekly communication and no false promises. Within a month of being on the market we had an offer and then it was plain sailing from there. We can't thank Matt at vickerys enough for getting it done. Though we are moving out of Surrey I will still highly recommend to friends and family. A heartfelt thank you

May 24, 2024
Unprompted review

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