Victoriahomestore Reviews 22

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I reached out online and as big fan of shopping online, i received impeccable service from Winnie. The responses were timely and professional and the product is of great quality and value I am happ... See more

Rated 4 out of 5 stars

The products are of high quality and the team that did the assembling was professional in their work.

Rated 5 out of 5 stars

I received excellent customer care service by one Winnie,from your Instagram page,thanks to her for timely responses to my concerns...keep it up girl. The delivery and assembling teams lead by Rich... See more

Rated 4 out of 5 stars

The sofa bed seems to be a good addition to our home. It is very convenient and a space saver.

Company details

Written by the company

Victoria Homestore is a leading home and office furniture retailer in Kenya, known for offering stylish, functional, and high-quality furniture solutions that make every space feel like home. Our brand is built around the belief that a well-furnished home enhances comfort, productivity, and everyday living. With a strong physical retail presence and a growing e-commerce platform, we make it easy for customers to discover, experience, and purchase furniture with confidence. We offer a wide range of products across all major home categories, including sofas, beds, dining sets, mattresses, TV stands, storage solutions, and home décor. Each product is carefully selected to balance modern design, durability, and value for money, ensuring our customers get furniture that lasts while still looking great. Whether customers are furnishing a new home, upgrading a single room, or refreshing their entire space, Victoria Homestore provides complete home solutions under one roof. Customer experience is at the heart of everything we do. Our spacious showrooms allow customers to see, touch, and experience products before purchasing, while our knowledgeable sales teams guide them through the selection process.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

22 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Sofa bed

The sofa bed seems to be a good addition to our home. It is very convenient and a space saver.

May 5, 2026
Rated 5 out of 5 stars

I received excellent customer care…

I received excellent customer care service by one Winnie,from your Instagram page,thanks to her for timely responses to my concerns...keep it up girl.

The delivery and assembling teams lead by Richard, Joshua, kudos to you guys for excellent job,was truly impressed...Will recommend your products to my friends any day ..what u order is what you get.🙏

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely loved my experience with Winnie.

Absolutely loved my experience with Winnie! I bought seats from her and the quality exceeded my expectations. They are stylish, comfortable, and exactly as described. Winnie was very professional, responsive, and reliable throughout the whole process. Special shoutout to the delivery team as well they did an amazing job, very careful, efficient, and right on time. You can tell there’s real attention to detail from start to finish. I’ll definitely be coming back. 10/10 l recommend!

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Feedback

I did the order online.
The communication was absolutely amazing. I later visited the showroom.
I was handle with care and I appreciated the warm welcome from Ms. Winne. The delivery was on time. I can't wait to shop from the company again. Regards.

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Hello...my name is Faith...Attend by…

Hello...my name is Faith...Attend by call by Daniel and served at the shop by Emily..iam a happy client and the two were very supportive and patience..Customer service is top notch and follow up to my satsification.Happy client ,coming again and sending refferals

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Virtual sofa purchase experience

I did everything virtually and it was a smooth experience from start to finish. The price was a little above what I saw elsewhere, but it felt worth it for the service and quality. Winnie was amazing to work with, and the fabric color she helped me choose was perfect. It looks even better in my space. Very happy with my sofas.”

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service, Friendly and helpful, however the stock is dated and high cost for the product in relation to other available options.

December 13, 2025
Unprompted review

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